3.1 KiB
name, description, metadata
| name | description | metadata | ||
|---|---|---|---|---|
| cyndyoffice-physical-hp-lockups | CyndyOffice (RMM site "Howard-VM") is a PHYSICAL HP Pavilion, not a VM, with recurring hard-freeze lockups |
|
RMM agent CyndyOffice (client "AZ Computer Guru", site "Howard-VM") is a physical HP Pavilion Desktop TP01-2xxx (AMD, 16 logical CPUs, 16 GB single Kingston DIMM, 1 TB WD SN530 NVMe, BIOS AMI F.36, Win 11 Home build 26200) — NOT a VM, despite the misleading "Howard-VM" site name.
Diagnosed 2026-06-10: ~20 hard lockups in 6 weeks, each = Kernel-Power 41 with BugcheckCode 0 + no minidump + no WHEA, matching 6008 dirty shutdowns, log goes silent right before each freeze. Crash dumps ARE enabled, so the absence of dumps is real signal = true hardware/firmware hang, not a BSOD. SSD healthy. Ticket: Syncro #32397 (Universal Minerals International Inc, customer_id 34844920) - "Onsite - Computer intermittently freezing and shutting down." S/N 2MO21549RB, SKU 318G6AA#ABA.
2026-06-10 actions: BIOS updated F.36 -> F.38 (Howard, via HP Support Assistant); Fast Startup DISABLED; Windows Memory Diagnostic Standard run = PASSED (no errors). RAM mostly cleared (Standard test is light; MemTest86 USB extended not yet run). Prime suspect now PSU (stock HP) if freezes recur; current plan = monitoring window (freezes were every 1-3 days, watch ~1wk for new Kernel-Power 41). QuickBooksMessaging.exe crash-loops (~15/min, .NET ObjectDisposedException on tray icon) - separate from freeze; QB Enterprise 22.0 is past Intuit support. QB Tool Hub repair done 2026-06-10 - no new crashes after repair+reboot (confirm once company file in active use). Orphaned mbamchameleon (Malwarebytes leftover) driver service deleted (cleared boot Event 7000). SBAT/Secure Boot 1796 boot error = benign MS noise, left alone. Agent re-enrolls with new UUID on reboot (resolve live every time).
CONTINGENCY (documented on ticket, public): if freezing recurs after BIOS/Fast Startup fixes, next step = full hardware diagnostic (extended mem + drive/PSU) plus backup + clean Windows reinstall; ~1-2 days machine downtime. PSU is the prime remaining hardware suspect.
BILLED 2026-06-10: 1.0h onsite, $175, invoice #67810 (client emailed summary +
contingency). Universal Minerals is BREAK-FIX - no prepaid block, NOT an RMM/
monitoring client (prepay_hours 0.0). The GuruRMM agent was installed ONLY to
diagnose and was REMOVED same-day 2026-06-10 (agent's own uninstall via a
detached one-time scheduled task + sc delete of GuruRMMAgent/GuruRMMWatchdog +
deleted C:\Program Files\GuruRMM and C:\ProgramData\GuruRMM; server-side record
DELETE /api/agents/ -> 204). So freeze monitoring is now manual/customer-
reported, not via RMM. Client wiki seeded at wiki/clients/universal-minerals.md
(universal-minerals slug). To remove a GuruRMM Windows agent generally: it
has built-in verbs (install/uninstall/start/stop/status) - run uninstall
DETACHED (scheduled task) so it survives killing its own service.
Why: future "look at CyndyOffice" requests will assume VM tuning; it's a physical box needing a memtest/PSU/BIOS path. How to apply: treat as physical hardware; resolve UUID live every time.