Tools (remediation-tool, onboard scripts, MSP utilities):
- Howard can modify directly
- Claude can execute with Howard OR Mike approval
- No roadmap process, immediate operational changes
Projects (GuruRMM, ClaudeTools API, etc.):
- Require Mike approval
- Features go to roadmap
- Bugs go to bug list
Established during Cascades CA role gap fix discussion.
Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>