Mike Swanson
f4fb131529
Adds 11 client articles and 5 project articles: Clients: kittle, khalsa, anaise, azcomputerguru.com, bg-builders, evs, furrier, horseshoe-management, kittle-design, scileppi-law, western-tire Projects: discord-bot, radio-show, msp-pricing, wrightstown-smarthome, wrightstown-solar Updates wiki/index.md with all new entries, cross-references, and removes seeded client:birthbiologic from compilation queue. Critical findings surfaced: - Kittle: WS2025 EVAL license, no backups, 3 plaintext creds in Syncro - Western Tire: SSL cert *.westerntire.com expires 2026-05-30 - Kittle Design: active compromise (Ken inbox rule unresolved) - Horseshoe Mgmt: plaintext creds for 5+ users in Syncro notes Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
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5.4 KiB
type, name, display_name, last_compiled, compiled_by, sources
| type | name | display_name | last_compiled | compiled_by | sources | |
|---|---|---|---|---|---|---|
| client | scileppi-law | The Law Offices of Chris Scileppi | 2026-05-24 | DESKTOP-0O8A1RL/claude-main |
|
The Law Offices of Chris Scileppi
Overview
- Business type: Law firm
- Syncro Customer ID: 9601863
- Billing model: Time and materials [unverified]
- Billing rate: $175/hr (onsite business, product 26118)
- Contract status: Unknown
- Note: As of 2026-05-07, Sylvia's billing line item was logged but deliberately NOT invoiced — held for later disposition per Mike's instruction.
Contacts
| Name | Role | Notes |
|---|---|---|
| Chris Scileppi | Owner / attorney | Client namesake |
| Sylvia | Employee | Primary user of the Mac mini with memory issue; single user account sylvia on machine |
Infrastructure
Workstations
| Asset | Hostname | Model | RAM | Storage | OS | Status |
|---|---|---|---|---|---|---|
| Sylvia's Mac mini | Sylvias-Mini |
Apple Mac14,3 (M2 base) | 8 GB LPDDR5 (Hynix, soldered — no upgrade path) | 256 GB SSD (92.78 GB free as of 2026-05-07) | macOS 14.4.1 (23E224) | Mail disabled; on webmail |
Current state of Sylvias-Mini:
- Apple Mail disabled at System Settings → Internet Accounts (Mail toggle off; Calendar/Contacts left enabled).
- Sylvia using outlook.office.com (webmail) for daily mail.
- Machine is usable but 8 GB with Office + OneDrive + Safari is tight without Mail running.
- Machine is NOT enrolled in GuruRMM (enrollment attempted 2026-05-07, failed — see notes).
Replacement Mac (planned, not yet ordered)
- Target spec: M4 Mac mini, 16 GB minimum, 24 GB preferred. 256 GB SSD sufficient; 512 GB optional.
- Migration plan: Migration Assistant over wired Ethernet or Thunderbolt, then reconfigure Mail with Download Attachments = None.
Network
(not documented)
Cloud / M365
- Mail platform: Exchange/M365 (Sylvia's mailbox is an IMAP/Exchange account accessed via Apple Mail or Outlook Web).
- Webmail URL: outlook.office.com
- Tenant domain and ID not documented in this session log.
GuruRMM
- GuruRMM site: Main Office (
WEST-MEADOW-9025) - Sylvias-Mini enrollment: FAILED as of 2026-05-07. macOS installer not yet available on GuruRMM server; Cloudflare bot challenge also blocked install one-liner. Documented separately at
session-logs/2026-05-07-howard-gururmm-macos-installer-and-cf-bot-block.md. - Enrollment to be retried on the replacement Mac after migration, once Mike ships the macOS agent.
Active Projects / Open Items
| Priority | Action | Owner |
|---|---|---|
| P1 | Spec, quote, and order replacement Mac mini (M4, 16 or 24 GB) | Mike |
| P2 | When new Mac arrives: run Migration Assistant from Sylvias-Mini; reconfigure Mail with Download Attachments = None | Howard |
| P2 | Enroll new Mac in GuruRMM (gated on macOS agent availability from Mike) | Howard |
| P3 | Re-enable Mail in Internet Accounts on new machine after migration verified | Howard |
| P3 | Invoice Syncro ticket #32262 (line item 42350646 exists, $175.00 × 1.0 — not yet invoiced per Mike's instruction) | Mike |
Key Events / History
2026-05-07 — Sylvia's Mac mini: Apple Mail memory exhaustion
Syncro ticket #32262 — "Sylvia is having applications crash and getting errors regarding low memory." Technician: Howard Enos. Status: Resolved.
Root cause: Apple Mail's local cache (Envelope Index + message cache under ~/Library/Mail/V10/) had grown beyond what 8 GB unified RAM can service. Mail's virtual memory footprint exceeded 45 GB on an 8 GB machine, forcing constant swap. ~4.4 million swapouts observed in 9 minutes of uptime.
Diagnosis process:
- Attempt 1: Backed up and rebuilt Envelope Index. Memory footprint rose to 12 GB before Mail was killed by OS for memory pressure.
- Attempt 2: Fresh index rebuild — footprint climbed to 28 GB while downloading 349 messages (ETA shown: "69 hours"). This conclusively ruled out index corruption — the mailbox itself is too large for 8 GB.
Interim fix applied:
- Force-quit Mail.
- Disabled Mail toggle in System Settings → Internet Accounts.
- Verified Mail no longer auto-relaunches after reboot.
- Walked Sylvia through outlook.office.com in Safari for daily mail.
Billing artifacts:
| Artifact | ID |
|---|---|
| Syncro ticket | #32262 |
| Resolution comment | 409686752 |
| Timer entry | 39082403 (3600 s, billable) |
| Line item | 42350646 ($175.00 × 1.0, non-taxable) |
| Invoice | None — deliberately not created |
Anti-Patterns / Warnings
- [WARNING] Do NOT re-enable Apple Mail on Sylvias-Mini. The machine has 8 GB soldered RAM with no upgrade path — Mail will reproduce the memory exhaustion immediately. Machine stays on webmail until replaced.
- [WARNING] After migration to new Mac mini, configure Mail → Settings → Accounts → Mail Behaviors → Download Attachments = None. Skipping this on a large mailbox will eventually reproduce the same issue even on 16/24 GB.
- 8 GB M2 Mac mini RAM is soldered and not upgradeable — do not quote a RAM upgrade to the client.
- GuruRMM macOS enrollment is blocked until Mike ships the macOS agent — do not attempt install one-liner again without confirming agent availability first.
Backlinks
session-logs/2026-05-07-howard-gururmm-macos-installer-and-cf-bot-block.md— related GuruRMM macOS installer failure