claudetools/wiki/clients/stamback-septic.md

type, name, display_name, last_compiled, compiled_by, sources, backlinks

type	name	display_name	last_compiled	compiled_by	sources	backlinks
client	stamback-septic	Stamback Septic	2026-05-24	DESKTOP-0O8A1RL/claude-main	clients/stamback-septic/CONTEXT.md clients/stamback-septic/session-logs/2026-05-05-howard-onboarding-and-joe-laptop-onedrive-fix.md	projects/gururmm

Stamback Septic

Profile

• Company type: Septic services company (Tucson, AZ)
• Contract type: Prepaid block (hours-based)
• Key contacts:
  • Joe Schmuker — accountspayable@fusionsiteservices.com | (520) 384-4803 office | (520) 484-5235 mobile
  • Joe alternate email: js.stambackseptic@gmail.com (linked to possible duplicate Syncro record)
• Address: 8939 South Eisenhower Road, Tucson AZ 85756
• Billing rate: $150/hr (Labor - Remote Business, product 1190473)
• Hours remaining (prepaid): ~3.5 hrs as of 2026-05-05 (was 5.5 hrs; 2.0 hrs debited via Syncro ticket #32234)
• Customer since: 2018-01-09
• Syncro customer ID: 11513046
• Possible duplicate Syncro record: 34021422 (Joseph Schmuker, email js.stambackseptic@gmail.com, no business linked) — NOT merged; flag if it appears in billing or ticket flows

Infrastructure

Servers & Services

Not yet documented. No servers or network infrastructure captured in available session logs.

Email & Identity

• M365 / email: Joe uses joe.schmuker@fusionsite.com (FusionSite tenant 3dd7fc1e-7d46-4e83-931a-8abe57a8bc73) — this appears to be Stamback's parent or affiliated company domain. Also associated with joe@stambackservices.com, info@stambackservices.com, JSchmuker@fusionsiteservices.com — multi-domain identity history.
• M365 tenant details: [unverified — no ACG-managed tenant confirmed for Stamback directly]
• MFA status: [unverified]

Network

• ISP / WAN: [unverified]
• Firewall: [unverified]
• VPN: [unverified]

GuruRMM

• Client name: Stamback Septic
• Client code: STAM
• Client ID: b3ba0e60-6132-4403-888b-601054ed4a9a
• Site name: StambackSeptic
• Site code: SOUTH-PHOENIX-4306
• Site ID: 0f3abe88-834f-4943-b28f-e97c236a0fea
• Agent enrollment key: Encrypted at clients/stamback-septic/gururmm-site-main.sops.yaml (generated once at site creation 2026-05-05; do not regenerate unless compromised)

Enrolled Agents

Agent	Host	OS	Version	Agent ID	Notes
DESKTOP-BTR2AM3	[unverified]	Windows	[unverified]	[unverified]	Seen in GuruRMM fleet table (wiki/projects/gururmm.md) — confirmed enrolled
StambackLaptopNew	Joe Schmuker's laptop	Windows 11 26200	[unverified]	4b6e9b9e-b7bb-4a91-836d-c3ce11fbb9c3	Cloned laptop; single local profile Owner; not domain/Azure AD joined; OneDrive identity cleanup performed 2026-05-05

[WARNING] Neither agent was confirmed enrolled at time of CONTEXT.md creation (2026-05-05 — "None yet"). Both appear in the GuruRMM fleet table as of 2026-05-24 fleet snapshot, implying enrollment occurred after initial setup. Agent IDs for DESKTOP-BTR2AM3 not captured in any available file.

Agent Deployment Command (ScreenConnect / SYSTEM context)

$u='https://rmm-api.azcomputerguru.com/downloads/gururmm-agent-windows-amd64-latest.exe';
$d='C:\Windows\Temp\gururmm-agent.exe';
Invoke-WebRequest $u -UseBasicParsing -OutFile $d;
& $d install --server-url 'wss://rmm-api.azcomputerguru.com/ws' --api-key 'grmm_vC91v9Rv5FYsVfW4RBWa4UduDsUcW5uc'

Licenses & Assets

• Emsisoft License: PAK-MIV-BAN-843

Access

• Remote access: ScreenConnect (ACG-managed instance) — used for OneDrive fix session 2026-05-05
• Vault path: clients/stamback-septic/gururmm-site-main.sops.yaml (enrollment key only; other credentials not yet vaulted)
• Syncro: https://computerguru.syncromsp.com/customers/11513046

Patterns & Known Issues

• Clone + multi-tenant identity mess: Joe's laptop was cloned from an existing machine. The source machine had M365/OneDrive identity caches across at least three tenants (FusionSite, StambackServices, consumer MSA). Post-clone, DPAPI-bound refresh tokens from the source machine were undecryptable, causing OneDrive silent sign-in failure. A full identity wipe (HKCU OneDrive accounts, Office Identity, OneAuth cache, TokenBroker cache) followed by clean sign-in was required. This should be treated as a standard post-clone step for any user with an M365 history.
• "Allow my organization to manage my device" trap: After identity wipe, Joe checked the device-management checkbox at OneDrive sign-in, which triggered an Azure AD device-join attempt that FusionSite's Conditional Access rejected. Fix: sign out from the failed join (Settings → Access work or school), re-sign in without the checkbox. Document this in new-PC checklist.
• GuruRMM agent task queue wedge: If a remote command spawns a child process that does not exit cleanly (e.g., OneDrive.exe /reset), the agent command queue can wedge — agent stays online but new commands sit pending indefinitely. Resolved by endpoint reboot. Track as a known agent behavior; worth a check-and-clear hook in a future agent version.
• Prepay visibility in Syncro: Prepay balance was not visible in the Syncro GUI during the session (Mike thought there were no prepay hours). Always verify via GET /customers/{id} → .customer.prepay_hours API call rather than relying on GUI display.
• Syncro auto-applies prepay at invoice creation: Even when billing at standard rate ($150/hr, product 1190473), Syncro deducts from prepay block automatically at invoice time. To bill at full rate without touching prepay, use a non-applicable product or zero out prepay first.

Active Work

None documented as of 2026-05-05. Onboarding complete; agents enrolled.

History Highlights

Date	Event
2018-01-09	Customer since in Syncro
2026-05-05	Howard: Initial GuruRMM onboarding — client + site created, in-repo scaffold created, enrollment key vaulted. Joe Schmuker's cloned laptop OneDrive identity cleanup (multi-tenant cache wipe). Billed 2 hrs via Syncro ticket #32234 (invoice #67562, $0 — prepay auto-applied). Stamback prepay balance: 5.5 → 3.5 hrs.

Backlinks

• projects/gururmm — DESKTOP-BTR2AM3 and StambackLaptopNew enrolled (site: StambackSeptic)