claudetools/projects/msp-pricing

MSP Pricing Project

Created: 2026-02-01 Purpose: Complete MSP pricing calculator, models, and templates Status: Active - Fully imported from web version Location: D:\ClaudeTools\projects\msp-pricing\

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Quick Start

Run Complete Pricing Calculator

cd /d/ClaudeTools/projects/msp-pricing
python calculators/complete-pricing-calculator.py

Run GPS-Only Calculator

python calculators/gps-calculator.py

View Documentation

• GPS Pricing: docs/gps-pricing-structure.md
• Web/Email Hosting: docs/web-email-hosting-pricing.md
• VoIP Pricing: docs/voip-pricing-structure.md
• HTML Price Sheets:
  • GPS_Price_Sheet_12.html (4-page GPS monitoring)
  • GPS_VoIP_Pricing.html (4-page VoIP services)
  • GPS_VoIP_Tier_Comparison.html (6-page VoIP tiers)

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Complete Pricing Structure

GPS Endpoint Monitoring

• GPS-BASIC: $19/endpoint/month - Essential protection
• GPS-PRO: $26/endpoint/month - Business protection ⭐ MOST POPULAR
• GPS-ADVANCED: $39/endpoint/month - Maximum protection
• Equipment Pack: $25/month (up to 10 devices)

Support Plans

• Essential: $200/month (2 hrs included) - $100/hr effective
• Standard: $380/month (4 hrs included) - $95/hr effective ⭐ MOST POPULAR
• Premium: $540/month (6 hrs included) - $90/hr effective
• Priority: $850/month (10 hrs included) - $85/hr effective

Block Time (Non-Expiring)

• 10 hours: $1,500 ($150/hr)
• 20 hours: $2,600 ($130/hr)
• 30 hours: $3,000 ($100/hr)

Web Hosting

• Starter: $15/month (5GB, 1 website)
• Business: $35/month (25GB, 5 websites) ⭐ MOST POPULAR
• Commerce: $65/month (50GB, unlimited websites)

Email Hosting

WHM Email (IMAP/POP):

• Base: $2/mailbox/month (5GB included)
• Storage: +$2 per 5GB block
• Pre-configured:
  • 5GB: $2/month
  • 10GB: $4/month
  • 25GB: $10/month
  • 50GB: $20/month

Microsoft 365:

• Business Basic: $7/user/month
• Business Standard: $14/user/month ⭐ MOST POPULAR
• Business Premium: $24/user/month
• Exchange Online: $5/user/month

Email Security Add-on:

• MailProtector/INKY: $3/mailbox/month (recommended for all WHM email)

VoIP Services (GPS-Voice)

GPS-Voice Basic: $22/user/month

• Unlimited US & Canada calling
• 1 local phone number (DID)
• E911 emergency services
• Voicemail with email delivery
• Mobile & desktop softphone apps
• Auto-attendant & call routing

GPS-Voice Standard: $28/user/month ⭐ MOST POPULAR

• All GPS-Voice Basic features, PLUS:
• Voicemail transcription
• Ring groups & call queues
• Desk phone support

GPS-Voice Pro: $35/user/month

• All GPS-Voice Standard features, PLUS:
• SMS text messaging
• Call recording
• 2 phone numbers
• Advanced call analytics
• CRM integration ready

GPS-Voice Call Center: $55/user/month

• All GPS-Voice Pro features, PLUS:
• Call center seat (ACD, queue management)
• Real-time dashboards
• Supervisor tools (listen, whisper, barge)
• Skills-based routing
• Detailed agent analytics

VoIP Add-Ons:

• Additional DID: $2.50/month
• Toll-Free Number: $4.95/month
• SMS Messaging: $4/month
• Voicemail Transcription: $3/month
• MS Teams Integration: $8/month
• Digital Fax: $12/month

Phone Hardware (One-Time):

• Basic Desk Phone (T53W): $219
• Business Desk Phone (T54W): $279
• Executive Desk Phone (T57W): $359
• Conference Phone (CP920): $599
• Wireless Headset (WH62): $159
• Cordless Phone (W73P): $199

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Directory Structure

msp-pricing/
├── GPS_Price_Sheet_12.html            # 4-page GPS monitoring pricing
├── GPS_VoIP_Pricing.html              # 4-page VoIP services pricing
├── GPS_VoIP_Tier_Comparison.html      # 6-page VoIP tier comparison
├── docs/
│   ├── gps-pricing-structure.md       # GPS pricing data
│   ├── web-email-hosting-pricing.md   # Web/email pricing data
│   └── voip-pricing-structure.md      # VoIP pricing data
├── calculators/
│   ├── gps-calculator.py              # GPS-only calculator
│   └── complete-pricing-calculator.py # Full pricing calculator
├── templates/                          # Quote templates (TBD)
├── session-logs/
│   └── 2026-02-01-project-import.md   # Import session log
└── README.md                           # This file

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Common Pricing Scenarios

Small Office (10 endpoints + Website + 5 WHM email)

GPS-Pro + Business Hosting + WHM Email + Standard Support

GPS-Pro (10 × $26)                    $260
Equipment Pack                         $25
Standard Support (4 hrs)              $380
Business Hosting                       $35
WHM Email 10GB (5 × $4)               $20
Email Security (5 × $3)                $15
----------------------------------------
MONTHLY TOTAL:                        $735
ANNUAL TOTAL:                       $8,820

Modern Business (22 endpoints + Website + 15 M365)

GPS-Pro + Business Hosting + M365 Standard + Premium Support

GPS-Pro (22 × $26)                    $572
Premium Support (6 hrs)               $540
Business Hosting                       $35
M365 Business Standard (15 × $14)    $210
----------------------------------------
MONTHLY TOTAL:                      $1,357
ANNUAL TOTAL:                      $16,284

E-Commerce (42 endpoints + Commerce + 20 M365 + Add-ons)

GPS-Pro + Commerce Hosting + M365 + Priority Support + IP

GPS-Pro (42 × $26)                  $1,092
Priority Support (10 hrs)             $850
Commerce Hosting                       $65
M365 Business Standard (20 × $14)    $280
Dedicated IP                            $5
Premium SSL                             $6
----------------------------------------
MONTHLY TOTAL:                      $2,298
ANNUAL TOTAL:                      $27,576

Web & Email Only (No GPS)

Business Hosting + 8 WHM Email

Business Hosting                       $35
WHM Email 10GB (8 × $4)               $32
Email Security (8 × $3)                $24
----------------------------------------
MONTHLY TOTAL:                         $91
ANNUAL TOTAL:                       $1,092

Complete Solution (15 endpoints + Website + Email + VoIP)

GPS-Pro + Business Hosting + VoIP + Premium Support

GPS-Pro (15 × $26)                    $390
Premium Support (6 hrs)               $540
Business Hosting                       $35
GPS-Voice Standard (15 × $28)        $420
Toll-Free Number                      $4.95
----------------------------------------
MONTHLY TOTAL:                      $1,389.95
ANNUAL TOTAL:                      $16,679.40

Hardware (One-Time):

Basic Desk Phones (15 × $219)       $3,285

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Calculator Usage

Python API

from calculators.complete_pricing_calculator import (
    calculate_complete_quote,
    print_complete_quote
)

# Calculate custom quote
quote = calculate_complete_quote(
    # GPS
    gps_endpoints=15,
    gps_tier='pro',
    equipment_devices=5,
    support_plan='standard',

    # Web
    web_hosting_tier='business',

    # Email
    email_type='whm',  # or 'm365'
    email_users=10,
    whm_storage_gb=10,
    whm_security=True,

    # Add-ons
    dedicated_ip=False
)

print_complete_quote(quote)

Individual Calculators

# GPS only
from calculators.gps_calculator import calculate_gps_quote
quote = calculate_gps_quote(
    endpoints=10,
    tier='pro',
    support_plan='standard'
)

# WHM Email
from calculators.complete_pricing_calculator import calculate_whm_email
email = calculate_whm_email(
    mailboxes=5,
    storage_gb_per_mailbox=10,
    include_security=True
)

# M365 Email
from calculators.complete_pricing_calculator import calculate_m365_email
m365 = calculate_m365_email(users=10, plan='standard')

# Web Hosting
from calculators.complete_pricing_calculator import calculate_web_hosting
web = calculate_web_hosting(tier='business', extra_storage_gb=20)

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Key Features

✓ GPS Endpoint Monitoring - 3 tiers with equipment pack option ✓ Flexible Support Plans - 2-10 hours included, $85-100/hr effective ✓ Non-Expiring Block Time - Project hours that never expire ✓ Web Hosting - 3 tiers from starter to e-commerce ✓ Dual Email Options - Budget WHM or full M365 ✓ Email Security - MailProtector/INKY add-on ✓ VoIP Services - 4 tiers from basic to call center ($22-55/user) ✓ Unified Communications - Voice, SMS, fax, video conferencing ✓ Phone Hardware - Professional desk phones and accessories ✓ Predictable Monthly Costs - No surprise bills ✓ Per-Endpoint Pricing - Scales with business size ✓ Equipment Monitoring - Extend coverage to network gear ✓ Complete IT Solution - Monitoring + Hosting + Communications

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Pricing Philosophy

GPS (Guru Protection Services)

Goal: Enterprise-grade security at small business prices

• Predictable monthly monitoring per endpoint
• Support hours bundled for predictability
• Block time for projects and overages

Web/Email Hosting

Goal: Managed specialty hosting with personal service

• Budget-friendly WHM email for IMAP/POP users
• M365 for collaboration and compliance needs
• Fair storage pricing with no "gotcha" fees

VoIP Services (GPS-Voice)

Goal: Enterprise phone systems without enterprise prices

• Professional features at every tier
• Support covered under existing GPS plans
• No hidden fees or usage surprises
• White-label OIT platform with 68-76% margins
• Free number porting for GPS clients
• Hardware configured and ready to use

Storage Overages

WHM Email Storage Policy:

• Hard quota per mailbox (not pooled)
• Mail continues to deliver over quota (customer-friendly)
• Notifications when approaching/exceeding quota
• $2 per 5GB block ($0.40/GB effective)

Migration Strategy for Legacy "Unlimited" Clients:

• 60-90 day notice before billing changes
• One-time mailbox cleanup service offered
• Suggest M365 migration for heavy users (200+ GB)
• Transparent reporting on current usage

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National Pricing Comparisons

Our Position vs. Market

Hourly Labor:

• ACG Rate: $130-165/hour (full rate)
• GPS Support: $85-100/hour (effective rate on plans)
• Market: $60-120/hour (agencies), $45/hour (freelancers)
• Result: Competitive with professional MSPs, excellent value on support plans

Web Hosting:

• ACG: $15-65/month (managed)
• Market: $3-30/month (shared), $20-100/month (VPS)
• Result: Premium managed service, competitive with specialty hosts

Email Hosting:

• ACG WHM: $2-20/month (5-50GB)
• ACG M365: $7-24/user (standard Microsoft pricing)
• Market: $2-12/month (basic), $7-30/month (M365)
• Result: Budget option (WHM) + enterprise option (M365)

VoIP Services:

• ACG GPS-Voice: $22-55/user (4 tiers)
• Market Basic: $10-20/user
• Market Mid-Range: $20-35/user
• Market Advanced/Enterprise: $35-50+/user
• Result: Competitive mid-market pricing with excellent margins (68-76%)

Web Development:

• ACG: $130-165/hour
• Market: $45-120/hour (varies widely)
• Small business site: $5,000-20,000
• Result: Professional MSP pricing

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TODO / Future Enhancements

Templates

• Create quote templates (Word/PDF)
• Build proposal templates with ROI data
• Create service agreement templates

Calculators

• Competitor comparison calculator
• ROI calculator (cost of breach, downtime costs)
• Internal margin calculator
• Customer-facing web calculator (React/Vue)

Marketing Materials

• Cost-of-breach calculator for security justification
• TCO comparison (DIY vs managed)
• Case studies with pricing examples

Integration

• Connect to ClaudeTools API
• Auto-generate quotes in database
• QuickBooks integration for billing
• CRM integration (Syncro/Autotask)

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Resources

Contact

• Phone: 520.304.8300
• Email: mike@azcomputerguru.com
• Website: azcomputerguru.com
• Address: 7437 E. 22nd St, Tucson, AZ 85710

Documentation

• National pricing research (see session logs)
• Industry recommendations by vertical
• Migration strategies for legacy clients
• Email security platform comparison

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Project History

2026-02-01: Project created and fully imported from web version

• GPS pricing structure documented
• Web/email hosting pricing added
• VoIP pricing imported (GPS-Voice 4 tiers, $22-55/user)
• Python calculators created
• National pricing research compiled
• HTML price sheets created (GPS, VoIP Pricing, VoIP Tier Comparison)
• Session logs initiated
• 10DLC SMS fees clarified with OIT (no additional charges)

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Last Updated: 2026-02-01 Protecting Tucson Businesses Since 2001