92 lines
3.3 KiB
Plaintext
92 lines
3.3 KiB
Plaintext
Subject: Your Amazon emails - good news, plus two ways to fix it
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Hi Jon,
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Good news first: the Amazon emails are NOT being blocked or filtered by
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your email server. We checked the mail logs, and every message from Amazon
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over the past few weeks - including today - is arriving normally, passing
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the spam checks, and being forwarded on to your Gmail (jshailer1@gmail.com).
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Because your ezfastautoglass.com address forwards everything to Gmail,
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anything that looks "missing" is almost certainly sitting in Gmail's Spam
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folder or under the Promotions / Updates tab - not lost. Gmail is stricter
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about forwarded mail and sometimes tucks it out of sight.
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Here are two ways to fix it. The first takes about two minutes. The second
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is a more reliable long-term setup.
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OPTION 1 - Find them now and stop Gmail from hiding them (2 min)
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==============================================================
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1. Open Gmail on a computer (easiest in a web browser).
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2. Click the search box at the top, paste this in, and press Enter:
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in:anywhere from:(amazon.com OR amazonses.com)
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This searches everywhere, including Spam and Trash. You'll most
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likely see the Amazon emails sitting there.
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3. Also check your Spam folder (left menu - you may have to click "More")
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and the Promotions and Updates tabs, to see where they're landing.
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4. Create a rule so Amazon always reaches your inbox:
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a. Click the gear icon (top right), then "See all settings".
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b. Open the "Filters and Blocked Addresses" tab.
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c. Click "Create a new filter".
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d. In the "From" box, type: amazon.com OR amazonses.com
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e. Click "Create filter".
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f. Check these two boxes:
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- Never send it to Spam
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- Categorize as: Primary
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g. Click "Create filter" to save.
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From now on, Amazon emails will skip spam and go straight to your
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main inbox.
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==============================================================
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OPTION 2 - A more reliable long-term setup (recommended)
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==============================================================
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Instead of forwarding (which Gmail treats with suspicion), you can have
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Gmail pull your ezfastautoglass.com mail directly. It's more reliable and
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keeps everything in one place.
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In Gmail:
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1. Gear icon, then "See all settings", then the "Accounts and Import" tab.
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2. Under "Check mail from other accounts", click "Add a mail account".
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3. Enter: jon@ezfastautoglass.com and click Next.
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4. Choose "Import emails from my other account (POP3)" and click Next.
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5. Enter these settings:
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Username: jon@ezfastautoglass.com
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Password: (we'll send this to you separately and securely)
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POP Server: mail.ezfastautoglass.com
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Port: 995
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- Check "Always use a secure connection (SSL) when retrieving mail."
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- Check "Label incoming messages" (optional, keeps them organized).
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6. Click "Add Account".
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We'll take care of the email-server side so you don't end up with duplicate
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copies, and we'll get you the mailbox password through a secure method (not
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regular email). If you'd like to go this route, just let us know and we'll
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coordinate a good time.
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Either option solves it - Option 1 is the quick fix, Option 2 is the
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cleaner long-term setup.
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Any questions, just reply or give us a call.
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Thanks,
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Mike
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Arizona Computer Guru
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