claudetools/.claude/memory/feedback_syncro_line_items.md

name, description, metadata

name	description	metadata
feedback_syncro_line_items	Correct Syncro API endpoint for adding labor/product line items to tickets	node_type type originSessionId memory feedback 282e0176-1bdb-49b7-8c15-faf152774d7e

Use POST /api/v1/tickets/{internal_ticket_id}/add_line_item to add line items to tickets. Both name and description fields are required (422 if either missing). Never use timers.

Why: /line_item, /line_items, and PUT line_items_attributes all 404. The correct endpoint was found via Syncro Swagger spec at api-docs.syncromsp.com. Mike has explicitly said never use timers.

How to apply:

• Path uses internal ticket ID (e.g., 111387456), not ticket number (32339)
• Required fields: name, description, quantity, price, taxable (and product_id if catalog item)
• Response is a flat object — parse .id directly (not .line_item.id)
• For testing/practice, use internal ACG account only (customer ID 15353550)

Example:

POST /api/v1/tickets/111387456/add_line_item
{"product_id":1049360,"name":"Labor- Warranty work","description":"...","quantity":1,"price":0.0,"taxable":false}