4.2 KiB
4.2 KiB
type, name, display_name, last_compiled, compiled_by, sources, backlinks
| type | name | display_name | last_compiled | compiled_by | sources | backlinks | |||
|---|---|---|---|---|---|---|---|---|---|
| client | desert-rv-center | Desert RV Center | 2026-07-08 | Howard-Home/claude-main |
|
|
Desert RV Center
Profile
- Contract type: Break-fix, plus a monthly recurring service invoice ($213.35/mo — managed/backup service line).
- Syncro customer ID: 19357852
- Location: 86 East Redwing Lane, Huachuca City, AZ
- Key contacts:
- Alicia — alicia@desertrvcenter.com (primary; remote user on DESKTOP-LBO396F). Phone (verify — Syncro contact names blank).
- Additional phones on file: 520-628-7500 (QBO), 520-940-6574, 520-247-1089, 520-732-9878 (verify owners).
- Billing rate: ~$150/hr remote (recent break-fix labor lines); onsite (verify — likely $175/hr).
- Hours remaining (prepaid): none — no prepaid block (Syncro
prepay_hoursnull). - Managed devices (Syncro assets): 6
- Active ticket: none open (as of 2026-07-08).
Infrastructure
Servers & Services
| Host | IP | Role | OS | Notes |
|---|---|---|---|---|
| DRV-BECKY | LAN 10.0.0.165 / ZeroTier 172.29.196.107 | Hyper-V VM; RDP target for remote users | Windows | Domain DESERTRV.local. Host firewall exposes ONLY 3389 (WinRM/RPC/SMB closed). RDP enabled. GuruRMM agent 921b569e-9807-4396-8e6c-53f3d1410442. ~8GB RAM. |
| DESKTOP-LBO396F | ZeroTier 172.29.254.82 | Alicia's remote workstation | Windows | Connects to DRV-BECKY via "Remote" RDP desktop shortcut over ZeroTier. GuruRMM agent 0a3f6f6e-18be-483a-b422-888c350fc2a7. |
| DESKTOP-AK2KPOB | LAN 10.0.0.189 | On-site desktop | Windows | Domain DESERTRV.local. NOT a ZeroTier member. GuruRMM agent 8605d665-f598-4d8a-8ea0-c75b57491a75. |
| (server — verify host) | (verify) | Hyper-V host / file server (VHD expanded 2026-06) | Windows Server | BECKY runs as a Hyper-V VM on a host at this site; server identity to confirm. |
Network
- Domain: DESERTRV.local
- LAN: 10.0.0.0/24; DNS observed at 10.0.0.182.
- Remote access: ZeroTier network "Desert RV" — nwid
35c192ce9b730d6e, subnet 172.29.0.0/16 (PRIVATE). Remote users RDP into on-site machines over this overlay.
Access
- RDP (remote users): to DRV-BECKY at
172.29.196.107:3389over ZeroTier. Local login password in vault:clients/desert-rv-center/drv-becky-rdp.sops.yaml(username not yet captured — verify). - GuruRMM: site WEST-VALLEY-6327; enrollment key vault:
clients/desert-rv-center/gururmm-site-main.sops.yaml. Installer: https://rmm.azcomputerguru.com/install/WEST-VALLEY-6327 - Vault path:
clients/desert-rv-center/
Patterns & Known Issues
- ZeroTier is the remote-access transport. If
ZeroTierOneServicestops on a target VM, RDP fails with error 0x204 ("can't connect to the remote computer") even though the machine is up and RDP is healthy — the ZeroTier IP stays assigned on the adapter but nothing listens on the tunnel. Fix is to start the service; on DRV-BECKY it is now set to auto-restart on failure. - DRV-BECKY host firewall is locked to RDP only (3389 open; WinRM 5985 / RPC 135 / SMB 445,139 closed, ICMP blocked). No silent remote RMM push is possible — deploy agents via ScreenConnect or an interactive RDP session.
- DRV-BECKY reported slow (8GB RAM VM; a svchost process observed with high cumulative CPU) — investigation pending.
Active Work
No open tickets in Syncro as of 2026-07-08. See session logs for recent work.
History Highlights
- 2026-07-08 — Restored Alicia's ZeroTier RDP into DRV-BECKY: root cause was a stopped
ZeroTierOneService(RDP error 0x204). Started the service + set auto-restart on failure; enrolled DRV-BECKY and DESKTOP-LBO396F in GuruRMM; vaulted BECKY's login. Ticket #32514 (0.5h warranty, $0.00). - 2026-06-04 — Expanded server VHD and extended the C: partition (0.5h remote). Ticket #32298, $75.00 invoice.
Backlinks
- Len's Auto Brokerage — a Syncro contact on this account uses
becky@lensautobrokerage.com, and the RDP VM is named DRV-BECKY; a shared-ownership/user relationship is likely (verify).