From 9af59158b29b9b1cfc187fb17e8162a3bea5a727 Mon Sep 17 00:00:00 2001
From: Mike Swanson <mike@azcomputerguru.com>
Date: Sun, 28 Dec 2025 13:51:45 -0700
Subject: [PATCH] Add team feedback to requirements document
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
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- 25 detailed requirements from Howard's team
- Backstage mode (like RustDesk unattended access)
- Toolbox features (TaskMgr, CMD, PowerShell, RegEdit)
- Annotations, chat, and security requirements
- Cross-platform and mobile support needs
- PSA integrations (Halo, Autotask, ConnectWise)
- Branding and white-label requirements
- Session recording and reporting features

🤖 Generated with [Claude Code](https://claude.com/claude-code)

Co-Authored-By: Claude Opus 4.5 <noreply@anthropic.com>
---
 REQUIREMENTS.md | 109 ++++++++++++++++++++++++++++++++++++++++++++++++
 1 file changed, 109 insertions(+)

diff --git a/REQUIREMENTS.md b/REQUIREMENTS.md
index c28c711..6863ce9 100644
--- a/REQUIREMENTS.md
+++ b/REQUIREMENTS.md
@@ -690,3 +690,112 @@ When a machine is selected, show comprehensive info in side panel:
 - Single binary server (Docker or native)
 - Single binary agent (MSI installer + standalone EXE)
 - Cloud-hostable or on-premises
+
+---
+
+## Team Feedback (2025-12-28)
+
+### Howard's Requirements
+
+#### Core Remote Support & Access Capabilities
+
+1. **Screen Sharing & Remote Control**
+   - View and interact with the end-user's desktop in real time
+   - Technicians can control mouse and keyboard, just like sitting at the remote machine
+
+2. **Attended & Unattended Access**
+   - Attended support: on-demand support sessions where the user connects via a session code or link
+   - Unattended access: persistent remote connections that allow access anytime without user presence
+
+3. **Session Management**
+   - Initiate, pause, transfer, and end remote sessions
+   - Session transfer: pass control of a session to another technician
+   - Session pause and idle timeout controls
+
+4. **File & Clipboard Sharing**
+   - Drag-and-drop file transfer between local and remote systems
+   - Clipboard sharing for copy/paste between devices
+
+5. **Multi-Session Handling**
+   - Technicians can manage multiple concurrent remote sessions
+
+6. **Multi-Monitor Support**
+   - Seamlessly switch between multiple monitors on the remote system
+
+#### Advanced Support & Administrative Functions
+
+7. **Backstage / Silent Support Mode**
+   - Execute tasks, run scripts, and troubleshoot without disrupting the user's screen (background session)
+
+8. **Shared & Personal Toolboxes**
+   - Save commonly used tools, scripts, or executables
+   - Share them with team members for reuse in sessions
+
+9. **Custom Scripts & Automation**
+   - Automate repetitive tasks during remote sessions
+
+10. **Diagnostic & Command Tools**
+    - Run PowerShell, Command Prompt, view system event logs, uninstall apps, start/stop services, kill processes, etc.
+    - Better PowerShell/CMD running abilities with configurable timeouts (checkboxes/text boxes instead of typing every time)
+
+#### Security & Access Control Features
+
+11. **Encryption**
+    - All traffic is secured with AES-256 encryption
+
+12. **Role-Based Permissions**
+    - Create granular technician roles and permissions to control who can do what
+
+13. **Two-Factor & Login Security**
+    - Support for multi-factor authentication (MFA) and other secure login methodologies
+
+14. **Session Consent & Alerts**
+    - Require end-user consent before connecting (configurable)
+    - Alerts notify users of maintenance or work in progress
+
+15. **Audit Logs & Session Recording**
+    - Automatically record sessions
+    - Maintain detailed logs of connections and actions for compliance
+
+#### Communication & Collaboration Tools
+
+16. **Real-Time Chat**
+    - Text chat between technician and end user during sessions
+
+17. **Screen Annotations**
+    - Draw and highlight areas on the user's screen for clearer instructions
+
+#### Cross-Platform & Mobile Support
+
+18. **Cross-Platform Support**
+    - Remote control across Windows, macOS, Linux, iOS, and Android
+
+19. **Mobile Technician Support**
+    - Technicians can support clients from mobile devices (view screens, send Ctrl-Alt-Delete, reboot)
+
+20. **Guest Mobile Support**
+    - Remote assistance for user Android and iOS devices
+
+#### Integration & Customization
+
+21. **PSA & Ticketing Integrations**
+    - Launch support sessions from RMM/PSA and other ticketing systems
+
+22. **Custom Branding & Interface**
+    - White-labeling, logos, colors, and custom client titles
+
+23. **Machine Organization & Search**
+    - Dynamic grouping of devices and custom property filtering to locate machines quickly
+
+#### Reporting & Monitoring
+
+24. **Session & System Reports**
+    - Audit logs, session histories, technician performance data, etc.
+
+25. **Diagnostic Reporting**
+    - Collect performance and diagnostic information during or after sessions
+
+### Additional Notes from Howard
+
+- **64-bit client requirement** - ScreenConnect doesn't have a 64-bit client, which limits deployment options
+- **PowerShell timeout controls** - Should have UI controls (checkboxes/text boxes) for timeouts rather than typing commands every time