CRITICAL: Update Howard note - 31 tickets closed without time entries

Major billing gap identified:
- 39 tickets closed/invoiced today
- 31 have ZERO time logged (00:00:00)
- Many marked 'Invoiced' but sent with no time
- Detailed list provided for review and correction

Sombra RMM enrollment: no billing needed per Mike

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>

session-logs/2026-04-30-session.md

@@ -311,28 +311,63 @@ Full DKIM setup for tedards.net was completed end-to-end via automation: selecto
 
 ## Note for Howard
 
-**RE: Sombra Residential - Billing for Today's Work**
+**CRITICAL: 31 Tickets Closed Without Time Entries**
 
-Investigated billing status for Sombra Residential work performed 2026-04-30:
+Investigated Syncro billing for 2026-04-30. **Major billing gap identified:**
 
-**Work Completed Today:**
-- Enrolled Server2013 in GuruRMM (agent ID: `5383e9c1-56e1-4389-9c89-1991a77bbc3a`)
-- Created client documentation (`clients/sombra-residential/CONTEXT.md`)
-- Vaulted Server2013 Administrator credentials
-- Updated credentials.md with server details
+**Summary:**
+- 50 tickets assigned to you today
+- 39 tickets closed (Resolved/Invoiced status)
+- **31 of those 39 have ZERO time logged (00:00:00)**
+- Many are marked "Invoiced" but have no time entries
 
-**Syncro Status:**
-- **Ticket #32225** exists: "Onsite - 2 x new computer set up and data transfer"
-  - Status: New (created 2026-04-29)
-  - Billing status: Non-Billable
-  - Time logged: 00:00:00
-  - Assigned to: Howard Enos
-- **NO billing entered** for today's GuruRMM enrollment/setup work
+**Tickets Closed Without Time (31 total):**
+
+| Ticket # | Status | Client |
+|---|---|---|
+| #32223 | Invoiced | Kittle Design & Construction LLC |
+| #32218 | Resolved | Instrumental Music Center |
+| #32211 | Invoiced | Jesse Trapp |
+| #32203 | Invoiced | Desert Auto Tech |
+| #32179 | Invoiced | High Tech Mortgage |
+| #32167 | Invoiced | Cascades of Tucson |
+| #32162 | Invoiced | Len's Auto Brokerage |
+| #32158 | Invoiced | Cascades of Tucson |
+| #32157 | Invoiced | Cascades of Tucson |
+| #32156 | Invoiced | Cascades of Tucson |
+| #32151 | Invoiced | Cascades of Tucson |
+| #32150 | Invoiced | Instrumental Music Center |
+| #32118 | Invoiced | Cascades of Tucson |
+| #32110 | Partially Invoiced | Dataforth Corp |
+| #32109 | Invoiced | Khalsa Montessori School |
+| #32088 | Invoiced | Guardian Tax Law |
+| #32087 | Invoiced | ADSS Inc |
+| #32083 | Resolved (Non-Bill) | DAnaise.com |
+| #32064 | Invoiced | Cascades of Tucson |
+| #32053 | Invoiced | Project Amor |
+| #32049 | Invoiced | Cascades of Tucson |
+| #32044 | Invoiced | Cascades of Tucson |
+| #32037 | Invoiced | DAnaise.com |
+| #32030 | Invoiced | Financial Safeguards |
+| #32022 | Resolved (Non-Bill) | Michael Johnson |
+| #32019 | Invoiced | Kittle Design & Construction LLC |
+| #32018 | Invoiced | Dataforth Corp |
+| #32007 | Invoiced | Cascades of Tucson |
+| #32006 | Invoiced | Russo Law Firm |
+| #32005 | Invoiced | The Girls Estate Sales |
+| #31981 | Invoiced | Mick Mitchell |
+
+**Tickets WITH Time Logged (8 tickets - correct):**
+- #31980: 01:00:00
+- #32004: 10:00:00
+- #32023: 01:00:00
+- #32024: 00:30:00
+- #32025: 00:30:00
+- #32026: 01:30:00
+- #32031: 01:00:00
+- #32115: 00:30:00
 
 **Action Required:**
-Either:
-1. Log time to ticket #32225 for the monitoring setup work, OR
-2. Create separate ticket for GuruRMM enrollment and documentation
-3. Update ticket #32225 billing status from "Non-Billable" if appropriate
+Review each of the 31 tickets above and add time entries for work performed. Many show "Invoiced" status but sent with $0 time, which will cause billing reconciliation issues.
 
-The GuruRMM enrollment work is currently unbilled and undocumented in Syncro.
+**Note on Sombra (#32225):** Per Mike, RMM enrollment doesn't require billing. Focus on the other tickets above.