sync: auto-sync from HOWARD-HOME at 2026-06-02 12:14:57
Author: Howard Enos Machine: HOWARD-HOME Timestamp: 2026-06-02 12:14:57
This commit is contained in:
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# Cascades of Tucson — eFax & Scanner Onsite Ticket
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## User
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- **User:** Howard Enos (howard)
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- **Machine:** Howard-Home
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- **Role:** tech
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## Session Summary
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Created a Syncro ticket for Cascades of Tucson to schedule onsite work. Howard is to go onsite to set up eFax on Karen's and Christin's machines, and to set up the portable scanner on both machines.
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Looked up the customer in Syncro (Cascades of Tucson, customer_id 20149445), built a ticket preview, and after confirmation posted the ticket via the three-call create workflow: ticket creation, initial-issue comment (customer email suppressed), and bot alert. No appointment was scheduled — no date/time was provided.
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## Key Decisions
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- Assigned the ticket to Howard (user_id 1750), the tech going onsite.
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- Issue Type set to "Onsite"; priority left at "2 Normal" (no urgency stated).
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- Posted the initial description with `do_not_email: true` to avoid notifying the customer on creation.
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- Omitted the appointment — no day/time given; left it open to add later.
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## Problems Encountered
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None.
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## Configuration Changes
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- Created: `clients/cascades-tucson/session-logs/2026-06-02-howard-efax-scanner-ticket.md`
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## Credentials & Secrets
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None created or discovered this session. Syncro API key (howard) is baked into the `/syncro` skill.
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## Infrastructure & Servers
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- Syncro PSA API base: `https://computerguru.syncromsp.com/api/v1`
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## Commands & Outputs
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- `GET /customers?query=Cascades` → Cascades of Tucson, id 20149445 (Meredith Kuhn, meredith.kuhn@cascadestucson.com)
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- `POST /tickets` → ticket id 112006910, number #32370, status New
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- `POST /tickets/112006910/comment` → comment id 416509139 ("Initial Issue")
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- Bot alert posted (message_id 1511444340327583894)
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## Pending / Incomplete Tasks
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- Schedule the onsite appointment for #32370 (no date/time set yet).
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- Onsite work itself: eFax setup on Karen's and Christin's machines; portable scanner setup on both.
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## Reference Information
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- Ticket #32370: https://computerguru.syncromsp.com/tickets/112006910
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- Customer: Cascades of Tucson (id 20149445)
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- Assigned tech: Howard Enos (user_id 1750)
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@@ -2,7 +2,7 @@
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type: client
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name: cascades-tucson
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display_name: Cascades of Tucson
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last_compiled: 2026-05-27
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last_compiled: 2026-06-02
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compiled_by: HOWARD-HOME/claude-main
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sources:
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- session-logs/2026-03-24-session.md
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@@ -31,6 +31,7 @@ sources:
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- session-logs/2026-05-24-GURU-KALI-session.md
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- clients/cascades-tucson/session-logs/2026-05-22-session.md
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- session-logs/2026-05-26-howard-session.md
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- clients/cascades-tucson/session-logs/2026-06-02-howard-efax-scanner-ticket.md
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- clients/cascades-tucson/docs/overview.md
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- clients/cascades-tucson/docs/network/topology.md
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- clients/cascades-tucson/docs/network/vlans.md
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@@ -73,6 +74,7 @@ Senior living / assisted living facility in Tucson, AZ. Single 6-floor building
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- #110680053 — Dept-by-dept domain migration (primary active project; plan: `C:\Users\Howard\.claude\plans\wise-discovering-panda.md`)
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- #109412123 — Entra setup project (may be invoiced as of 2026-05-18; verify status)
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- #109035475 — John Trozzi desktop WiFi upgrade (billed)
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- #32370 — eFax setup on Karen's and Christin's machines + portable scanner setup on both (Howard onsite; no appointment scheduled yet; ticket open/pending 2026-06-02)
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---
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@@ -214,6 +216,7 @@ Primary active project as of 2026-05-24: dept-by-dept domain migration (Syncro #
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- RECEPTIONIST-PC GuruRMM agent (9c91d324): flaky WebSocket, lagging fleet
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- Entra Connect: OU=Administrative not yet in sync scope; UPN suffix updates for that OU pending
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- NURSESTATION-PC: auto-lock GPO (HIPAA, ~10 min idle) not yet applied
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- #32370 (open): Howard onsite — eFax setup on Karen's and Christin's machines; portable scanner setup on both. No appointment scheduled as of 2026-06-02.
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---
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@@ -247,7 +250,7 @@ Primary active project as of 2026-05-24: dept-by-dept domain migration (Syncro #
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## Compilation Notes
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**Session logs read:** 25 root session logs + client-specific logs in `clients/cascades-tucson/session-logs/` + 7 memory files + 5 structured docs. Date range: 2026-03-06 through 2026-05-24.
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**Session logs read:** 25 root session logs + client-specific logs in `clients/cascades-tucson/session-logs/` + 7 memory files + 5 structured docs. Date range: 2026-03-06 through 2026-06-02.
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**Client folder:** `clients/cascades-tucson/` (NOT `clients/cascades/` — that directory does not exist).
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@@ -18,7 +18,7 @@ Run `/wiki-lint` to check for stale entries and broken backlinks.
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| Article | Summary | Last Compiled |
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|---|---|---|
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| [Cascades of Tucson](clients/cascades-tucson.md) | Prepaid block $175/hr, ~37.5 hrs remaining; senior living; active domain migration + HIPAA compliance project; single DC on aging R610 hardware | 2026-05-24 |
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| [Cascades of Tucson](clients/cascades-tucson.md) | Prepaid block $175/hr, ~28.0 hrs remaining; senior living; active domain migration + HIPAA compliance project; single DC on aging R610 hardware; open ticket #32370 (eFax + scanner onsite) | 2026-06-02 |
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| [Dataforth Corporation](clients/dataforth.md) | Prepaid block ~$2,099/mo; signal conditioning manufacturer; 64 DOS test stations; 2025 crypto attack recovery; 2026-03-27 phishing incident + MFA rollout; active test datasheet pipeline project; Neptune Exchange colocated at D2 | 2026-05-24 |
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| [Instrumental Music Center](clients/instrumental-music-center.md) | Prepaid block $175/hr, 12.5 hrs remaining; music retail/repair; AIMsi POS on SQL Server 2019; phantom DC causing slow logons; GuruRMM enrolled (IMC1) | 2026-05-24 |
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| [Valley Wide Plastering](clients/valleywide.md) | Prepaid block, 10 hrs remaining; plastering/stucco contractor; HP DL360 Gen10 + XenServer; VB6 app modernization project; RDWeb brute-force incident; 11 Yealink phones pending | 2026-05-24 |
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