feat(voip): Extension 101 clarification - Natalya is receptionist

CLARIFIED (2026-07-10):
- Extension 101: Natalya (Receptionist)
- M365 Account: Customer Service (customerservice@valleywideplastering.com)
- Phone: Test phone from yesterday (MAC 805e0cdd71b1 / Last 4: 71b1)
- Status: Phone already registered, ready for user provisioning

UPDATED:
- Matched users: 11 -> 12 (Natalya now matched)
- Unmatched users: 7 -> 6 (removed Natalya from unmatched list)
- Created provision-natalya-101.md with step-by-step commands

FILES MODIFIED:
- extension-mapping.md: Updated ext 101 to show customerservice@ match
- PROVISIONING-STATUS.md: Added clarified section for ext 101
- README.md: Updated user counts and added provision-natalya-101.md link
- provision-natalya-101.md: NEW - Complete provisioning guide for receptionist

NEXT ACTIONS:
1. Upload 11-user CSV to PacketDial (unchanged)
2. Provision extension 101 separately (commands documented)
3. Remaining 6 unmatched extensions need clarification

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>

clients/valleywide/voip/README.md

@@ -17,8 +17,9 @@
 - **[COMPLETE-CLIENT-SETUP.md](COMPLETE-CLIENT-SETUP.md)** - Complete VoIP setup guide (DIDs, queues, auto-attendants, time frames)
 
 ### Working Files
-- **[extension-mapping.md](extension-mapping.md)** - Extension to M365 account mapping (11 matched, 7 unmatched)
-- **[vwp-users-import.csv](vwp-users-import.csv)** - Bulk import CSV for PacketDial (ready to upload)
+- **[extension-mapping.md](extension-mapping.md)** - Extension to M365 account mapping (12 matched, 6 unmatched)
+- **[vwp-users-import.csv](vwp-users-import.csv)** - Bulk import CSV for PacketDial (ready to upload - 11 users)
+- **[provision-natalya-101.md](provision-natalya-101.md)** - Commands to provision Ext 101 (Receptionist/test phone) ← NEW
 - **[DEVICE-ASSIGNMENT-COMMANDS.md](DEVICE-ASSIGNMENT-COMMANDS.md)** - Copy-paste command reference for assigning phones to users
 
 ---
@@ -117,8 +118,9 @@ Password: YJ5UgRd9pV
 
 ## User Summary
 
-### Matched Users (11) - Ready for Import
-CSV file ready with correct M365 email addresses:
+### Matched Users (12 Total)
+
+**In CSV Bulk Import (11 users):**
 - 102: Jesse Guerrero
 - 103: Rose Guerrero
 - 104: Shelly Dooley
@@ -131,8 +133,12 @@ CSV file ready with correct M365 email addresses:
 - 115: Toni Billing
 - 116: Bart Graffin
 
-### Unmatched Users (7) - Need Clarification
-- 101: Natalya - no M365 match
+**Separate Provisioning (1 user):**
+- 101: Natalya (Receptionist) - customerservice@valleywideplastering.com
+  - Gets test phone (805e0cdd71b1)
+  - See: provision-natalya-101.md
+
+### Unmatched Users (6) - Need Clarification
 - 106: Tammy - no M365 match
 - 108: Shannon - no M365 match
 - 111: Kitchen - shared phone