feat(voip): Extension 101 clarification - Natalya is receptionist

CLARIFIED (2026-07-10): - Extension 101: Natalya (Receptionist) - M365 Account: Customer Service (customerservice@valleywideplastering.com) - Phone: Test phone from yesterday (MAC 805e0cdd71b1 / Last 4: 71b1) - Status: Phone already registered, ready for user provisioning UPDATED: - Matched users: 11 -> 12 (Natalya now matched) - Unmatched users: 7 -> 6 (removed Natalya from unmatched list) - Created provision-natalya-101.md with step-by-step commands FILES MODIFIED: - extension-mapping.md: Updated ext 101 to show customerservice@ match - PROVISIONING-STATUS.md: Added clarified section for ext 101 - README.md: Updated user counts and added provision-natalya-101.md link - provision-natalya-101.md: NEW - Complete provisioning guide for receptionist NEXT ACTIONS: 1. Upload 11-user CSV to PacketDial (unchanged) 2. Provision extension 101 separately (commands documented) 3. Remaining 6 unmatched extensions need clarification Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
2026-07-10 07:08:04 -07:00
parent 033019df18
commit 736d43f482
4 changed files with 234 additions and 18 deletions
--- a/clients/valleywide/voip/PROVISIONING-STATUS.md
+++ b/clients/valleywide/voip/PROVISIONING-STATUS.md
@@ -125,22 +125,25 @@ ymcs.py reboot --body '{
 }' --confirm
 ```

-### 3. Test Phone Identification
+### 3. Extension 101 - Natalya (Receptionist) - CLARIFIED 2026-07-10

-**Test phone (805e0cdd71b1)** is for the receptionist (one of the 7 unmatched users, NOT in the CSV import).
- Last 4 of MAC: `71b1`
- This phone is already configured and registered
- Do NOT create a device for this extension yet (waiting on user clarification)
+**CONFIRMED:**
+- Extension: 101
+- Name: Natalya (Receptionist)
+- M365 Account: Customer Service (customerservice@valleywideplastering.com)
+- Phone: Test phone from yesterday (MAC 805e0cdd71b1 / Last 4: 71b1)
+- Status: Already registered and working
+
+**Action:** Create user 101 in PacketDial separately (not in the 11-user CSV), then update YMCS with correct credentials.

 ---

-## PARKED FOR LATER (7 Extensions)
+## PARKED FOR LATER (6 Extensions)

 **Need client clarification on these names:**

 | Ext | Name Given | Status | Notes |
 |-----|------------|--------|-------|
-| 101 | Natalya | No M365 match | Verify real name |
 | 106 | Tammy | No M365 match | Verify real name |
 | 108 | Shannon | No M365 match | Verify real name |
 | 111 | Kitchen | Shared phone | May not need M365 account |
@@ -148,7 +151,7 @@ ymcs.py reboot --body '{
 | 117 | Jesse III | No M365 match | Possibly Ryan Guerrero? |
 | 118 | Warehouse | Shared phone | May not need M365 account |

-**Action:** Get client clarification, then create a second CSV for these 7 extensions.
+**Action:** Get client clarification, then create a second CSV for these 6 extensions.

 ---

--- a/clients/valleywide/voip/README.md
+++ b/clients/valleywide/voip/README.md
@@ -17,8 +17,9 @@
 - **[COMPLETE-CLIENT-SETUP.md](COMPLETE-CLIENT-SETUP.md)** - Complete VoIP setup guide (DIDs, queues, auto-attendants, time frames)

 ### Working Files
- **[extension-mapping.md](extension-mapping.md)** - Extension to M365 account mapping (11 matched, 7 unmatched)
- **[vwp-users-import.csv](vwp-users-import.csv)** - Bulk import CSV for PacketDial (ready to upload)
+- **[extension-mapping.md](extension-mapping.md)** - Extension to M365 account mapping (12 matched, 6 unmatched)
+- **[vwp-users-import.csv](vwp-users-import.csv)** - Bulk import CSV for PacketDial (ready to upload - 11 users)
+- **[provision-natalya-101.md](provision-natalya-101.md)** - Commands to provision Ext 101 (Receptionist/test phone) ← NEW
 - **[DEVICE-ASSIGNMENT-COMMANDS.md](DEVICE-ASSIGNMENT-COMMANDS.md)** - Copy-paste command reference for assigning phones to users

 ---
@@ -117,8 +118,9 @@ Password: YJ5UgRd9pV

 ## User Summary

-### Matched Users (11) - Ready for Import
-CSV file ready with correct M365 email addresses:
+### Matched Users (12 Total)
+
+**In CSV Bulk Import (11 users):**
 - 102: Jesse Guerrero
 - 103: Rose Guerrero
 - 104: Shelly Dooley
@@ -131,8 +133,12 @@ CSV file ready with correct M365 email addresses:
 - 115: Toni Billing
 - 116: Bart Graffin

-### Unmatched Users (7) - Need Clarification
- 101: Natalya - no M365 match
+**Separate Provisioning (1 user):**
+- 101: Natalya (Receptionist) - customerservice@valleywideplastering.com
+  - Gets test phone (805e0cdd71b1)
+  - See: provision-natalya-101.md
+
+### Unmatched Users (6) - Need Clarification
 - 106: Tammy - no M365 match
 - 108: Shannon - no M365 match
 - 111: Kitchen - shared phone
--- a/clients/valleywide/voip/extension-mapping.md
+++ b/clients/valleywide/voip/extension-mapping.md
@@ -9,7 +9,7 @@

 | Ext | Name | M365 Display Name | M365 Email | Notes |
 |-----|------|-------------------|------------|-------|
-| 101 | Natalya | **NO MATCH IN M365** | natalya@valleywideplastering.com | Need to create M365 account or verify name |
+| 101 | Natalya (Receptionist) | Customer Service | customerservice@valleywideplastering.com | ✓ Matched - Gets test phone (805e0cdd71b1 / last 4: 71b1) |
 | 102 | Jesse | Jesse Guerrero | jesse@valleywideplastering.com | ✓ Matched |
 | 103 | Rose | Rose Guerrero | rose@valleywideplastering.com | ✓ Matched |
 | 104 | Shelly | Shelly Dooley | shelly@valleywideplastering.com | ✓ Matched |
@@ -30,8 +30,8 @@

 ## Summary

- **Matched (confirmed M365 accounts):** 11
- **No match found:** 7 (Natalya, Tammy, Shannon, Kitchen, Conference Room, Jesse III, Warehouse)
+- **Matched (confirmed M365 accounts):** 12
+- **No match found:** 6 (Tammy, Shannon, Kitchen, Conference Room, Jesse III, Warehouse)

 ## Other M365 Users (not assigned extensions)

@@ -47,7 +47,7 @@

 ## Action Items

-1. **Verify unmatched users:** Confirm if Natalya, Tammy, Shannon, Jesse III exist in M365 under different names
+1. **Verify unmatched users:** Confirm if Tammy, Shannon, Jesse III exist in M365 under different names
 2. **Shared phones:** Confirm Kitchen (111), Conference Room (112), Warehouse (118) are shared devices and don't need individual M365 accounts
 3. **Update PacketDial users:** Recreate users 101-118 with correct M365 email addresses from this mapping
 4. **Provision physical phones:** Once SIP accounts are configured in YMCS, provision the 16 physical Yealink phones
--- a/clients/valleywide/voip/provision-natalya-101.md
+++ b/clients/valleywide/voip/provision-natalya-101.md
@@ -0,0 +1,207 @@
+# Provision Extension 101 - Natalya (Receptionist)
+
+**Date:** 2026-07-10
+**Status:** Ready to provision
+**Phone:** Already registered (test phone from yesterday)
+
+---
+
+## User Information
+
+```
+Extension: 101
+Name: Natalya (Receptionist)
+M365 Account: Customer Service
+Email: customerservice@valleywideplastering.com
+Phone MAC: 805e0cdd71b1
+Phone Last 4: 71b1
+Domain: vwp.91912.service
+```
+
+---
+
+## Current Status
+
+**Phone Hardware:**
+- MAC: 805e0cdd71b1
+- Status: Already registered (Status 1) with test credentials
+- YMCS Device ID: (need to look up)
+
+**PacketDial:**
+- User 101: Does NOT exist yet (needs to be created)
+- Device for 101: Does NOT exist yet (will be created with user)
+
+**YMCS:**
+- Physical phone: Exists and online
+- SIP account: Currently has test credentials (need to update with real user 101 credentials)
+
+---
+
+## Provisioning Steps
+
+### Step 1: Create User 101 in PacketDial
+
+```bash
+bash .claude/scripts/py.sh .claude/skills/packetdial/scripts/ns.py \
+  create-user vwp.91912.service --body '{
+    "user": "101",
+    "name-first-name": "Natalya",
+    "name-last-name": "Receptionist",
+    "email": "customerservice@valleywideplastering.com",
+    "emergency-address-id": "a-6a395c03d4cfe"
+  }' --confirm
+```
+
+### Step 2: Create SIP Device for Extension 101
+
+```bash
+bash .claude/scripts/py.sh .claude/skills/packetdial/scripts/ns.py \
+  create-device vwp.91912.service 101 --body '{
+    "device": "101a@vwp.91912.service"
+  }' --confirm
+```
+
+### Step 3: Get Auto-Generated SIP Password
+
+```bash
+bash .claude/scripts/py.sh .claude/skills/packetdial/scripts/ns.py \
+  devices vwp.91912.service 101 | \
+  python3 -c "import sys, json; d=json.load(sys.stdin); print('SIP Password:', d[0].get('device-sip-registration-password'))"
+```
+
+**Save this password** - you'll need it for YMCS update.
+
+### Step 4: Find Existing YMCS SIP Account
+
+The test phone already has a SIP account. Find it:
+
+```bash
+bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py devices | grep -i "71b1" -A 20
+```
+
+Extract:
+- Device ID (the "id" field)
+- Look for bound accounts
+
+```bash
+# Get device ID from above, then check bound accounts
+bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
+  raw GET /v2/dm/devices/{DEVICE-ID}/boundAccounts
+```
+
+Extract the account ID from the bound account.
+
+### Step 5: Update Existing YMCS SIP Account with New Credentials
+
+```bash
+bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
+  raw PATCH /v2/dm/sipAccounts/{ACCOUNT-ID} --body '{
+    "registerName": "101@vwp.91912.service",
+    "username": "101@vwp.91912.service",
+    "password": "{SIP-PASSWORD-FROM-STEP-3}",
+    "label": "Ext 101 - Natalya (Receptionist)",
+    "displayName": "Natalya",
+    "sipServer1": {
+      "host": "pbx.packetdial.com",
+      "port": 5060
+    },
+    "remark": "Valley Wide Plastering - customerservice@valleywideplastering.com"
+  }' --confirm
+```
+
+### Step 6: Reboot Phone to Apply New Credentials
+
+```bash
+bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
+  reboot --body '{
+    "deviceIds": ["{DEVICE-ID}"],
+    "deviceType": 1
+  }' --confirm
+```
+
+### Step 7: Verify Registration
+
+**Check in PacketDial:**
+```bash
+bash .claude/scripts/py.sh .claude/skills/packetdial/scripts/ns.py \
+  devices vwp.91912.service 101
+```
+
+Look for:
+- `device-sip-registration-state`: "registered"
+- `device-sip-registration-contact`: Shows phone IP
+
+**Check in YMCS:**
+```bash
+bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
+  raw GET /v2/dm/devices/{DEVICE-ID}
+```
+
+Look for:
+- `accounts[].status`: 1 (Registered)
+
+---
+
+## Alternative: Create New YMCS Account Instead of Updating
+
+If you prefer to create a NEW SIP account instead of updating the test account:
+
+### Step 4 (Alternative): Unbind Old Account
+
+```bash
+# First, get the old account ID from boundAccounts
+bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
+  raw DELETE /v2/dm/devices/{DEVICE-ID}/bindAccounts/{OLD-ACCOUNT-ID} --confirm
+```
+
+### Step 5 (Alternative): Create New SIP Account
+
+```bash
+bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
+  add-sipaccount --body '{
+    "registerName": "101@vwp.91912.service",
+    "username": "101@vwp.91912.service",
+    "password": "{SIP-PASSWORD-FROM-STEP-3}",
+    "label": "Ext 101 - Natalya (Receptionist)",
+    "displayName": "Natalya",
+    "sipServer1": {
+      "host": "pbx.packetdial.com",
+      "port": 5060
+    },
+    "remark": "Valley Wide Plastering - customerservice@valleywideplastering.com",
+    "siteId": "1e7578a6fe0e41cfb5a3e8b40933ffee"
+  }' --confirm
+```
+
+Save the account ID from response.
+
+### Step 6 (Alternative): Bind New Account to Phone
+
+```bash
+bash .claude/scripts/py.sh .claude/skills/yealink-ymcs/scripts/ymcs.py \
+  raw POST /v2/dm/devices/{DEVICE-ID}/bindAccounts --body '[{
+    "lineId": 1,
+    "accountType": 0,
+    "accountId": "{NEW-ACCOUNT-ID}"
+  }]' --confirm
+```
+
+### Step 7 (Alternative): Reboot and Verify (Same as Above)
+
+---
+
+## Notes
+
+- **Recommended approach:** Update existing YMCS account (simpler, phone already bound)
+- **Alternative approach:** Create new account if you want clean separation from test
+- Phone should remain registered throughout (just credentials change)
+- Extension 101 should be ready for calls immediately after reboot
+
+---
+
+**Status After Provisioning:**
+- Extension 101 created in PacketDial ✓
+- SIP device 101a created with password ✓
+- YMCS SIP account updated with real credentials ✓
+- Phone registered to extension 101 ✓
+- Receptionist can make/receive calls ✓