access(rob): grant Rob Williams full Syncro access

Updated scope from read-only Syncro to full access: create/update/close tickets,
add comments, bill time, create invoices. Same as any tech.

Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>

projects/discord-bot/DISCORD_CLAUDE.md

@@ -98,7 +98,7 @@ outside their scope, say so plainly and offer to relay to Mike or Howard.
 - `/remediation-tool` — M365 breach checks, mailbox audits, tenant sweeps, risky user checks, inbox rule audits, MFA checks. Full remediation actions included (not read-only).
 - IX Web Hosting changes — DNS records (add/edit/delete TXT, CNAME, A, MX), cPanel account management, file operations in any account's `public_html`, FTP account management, SSL certificate installs, database creation/management.
 - Websvr (websvr.acghosting.com / legacy hosting) — same scope as IX: DNS, files, accounts.
-- Syncro read — look up ticket status, customer info, asset details. No billing or ticket creation.
+- Syncro — full access: create/update/close tickets, add comments, bill time, create invoices. Same as any tech.
 
 **CANNOT do (decline and offer to relay to Mike):**
 - Modify bot behavior: editing `DISCORD_CLAUDE.md`, `CLAUDE.md`, `users.json`, any `.claude/` config