feat(msp-pricing): Add VoIP pricing structure and documentation

- Import GPS-Voice pricing tiers (2-55/user, 4 tiers) - Add GPS_VoIP_Pricing.html (4-page pricing sheet) - Add GPS_VoIP_Tier_Comparison.html (6-page tier guide) - Create docs/voip-pricing-structure.md with complete pricing - Update README.md with VoIP sections and examples - Document OIT wholesale costs and margins (68-76%) - Clarify 10DLC SMS fees (no additional charges per OIT) - Add complete solution pricing example (GPS + Web + Email + VoIP) Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
2026-02-01 16:32:49 -07:00
parent 04a01f0324
commit 9aff669beb
5 changed files with 1703 additions and 9 deletions
--- a/projects/msp-pricing/README.md
+++ b/projects/msp-pricing/README.md
@@ -23,7 +23,11 @@ python calculators/gps-calculator.py
 ### View Documentation
 - **GPS Pricing:** `docs/gps-pricing-structure.md`
 - **Web/Email Hosting:** `docs/web-email-hosting-pricing.md`
- **HTML Price Sheet:** `GPS_Price_Sheet_12.html` (4-page printable)
+- **VoIP Pricing:** `docs/voip-pricing-structure.md`
+- **HTML Price Sheets:**
+  - `GPS_Price_Sheet_12.html` (4-page GPS monitoring)
+  - `GPS_VoIP_Pricing.html` (4-page VoIP services)
+  - `GPS_VoIP_Tier_Comparison.html` (6-page VoIP tiers)

 ---

@@ -71,23 +75,74 @@ python calculators/gps-calculator.py
 **Email Security Add-on:**
 - **MailProtector/INKY:** $3/mailbox/month (recommended for all WHM email)

+### VoIP Services (GPS-Voice)
+
+**GPS-Voice Basic:** $22/user/month
+- Unlimited US & Canada calling
+- 1 local phone number (DID)
+- E911 emergency services
+- Voicemail with email delivery
+- Mobile & desktop softphone apps
+- Auto-attendant & call routing
+
+**GPS-Voice Standard:** $28/user/month ⭐ MOST POPULAR
+- All GPS-Voice Basic features, PLUS:
+- Voicemail transcription
+- Ring groups & call queues
+- Desk phone support
+
+**GPS-Voice Pro:** $35/user/month
+- All GPS-Voice Standard features, PLUS:
+- SMS text messaging
+- Call recording
+- 2 phone numbers
+- Advanced call analytics
+- CRM integration ready
+
+**GPS-Voice Call Center:** $55/user/month
+- All GPS-Voice Pro features, PLUS:
+- Call center seat (ACD, queue management)
+- Real-time dashboards
+- Supervisor tools (listen, whisper, barge)
+- Skills-based routing
+- Detailed agent analytics
+
+**VoIP Add-Ons:**
+- Additional DID: $2.50/month
+- Toll-Free Number: $4.95/month
+- SMS Messaging: $4/month
+- Voicemail Transcription: $3/month
+- MS Teams Integration: $8/month
+- Digital Fax: $12/month
+
+**Phone Hardware (One-Time):**
+- Basic Desk Phone (T53W): $219
+- Business Desk Phone (T54W): $279
+- Executive Desk Phone (T57W): $359
+- Conference Phone (CP920): $599
+- Wireless Headset (WH62): $159
+- Cordless Phone (W73P): $199
+
 ---

 ## Directory Structure

 ```
 msp-pricing/
-├── GPS_Price_Sheet_12.html           # 4-page GPS pricing document
+├── GPS_Price_Sheet_12.html            # 4-page GPS monitoring pricing
+├── GPS_VoIP_Pricing.html              # 4-page VoIP services pricing
+├── GPS_VoIP_Tier_Comparison.html      # 6-page VoIP tier comparison
 ├── docs/
-│   ├── gps-pricing-structure.md      # GPS pricing data
-│   └── web-email-hosting-pricing.md  # Web/email pricing data
+│   ├── gps-pricing-structure.md       # GPS pricing data
+│   ├── web-email-hosting-pricing.md   # Web/email pricing data
+│   └── voip-pricing-structure.md      # VoIP pricing data
 ├── calculators/
-│   ├── gps-calculator.py             # GPS-only calculator
+│   ├── gps-calculator.py              # GPS-only calculator
 │   └── complete-pricing-calculator.py # Full pricing calculator
-├── templates/                         # Quote templates (TBD)
+├── templates/                          # Quote templates (TBD)
 ├── session-logs/
-│   └── 2026-02-01-project-import.md  # Import session log
-└── README.md                          # This file
+│   └── 2026-02-01-project-import.md   # Import session log
+└── README.md                           # This file
 ```

 ---
@@ -145,6 +200,24 @@ MONTHLY TOTAL:                         $91
 ANNUAL TOTAL:                       $1,092
 ```

+### Complete Solution (15 endpoints + Website + Email + VoIP)
+**GPS-Pro + Business Hosting + VoIP + Premium Support**
+```
+GPS-Pro (15 × $26)                    $390
+Premium Support (6 hrs)               $540
+Business Hosting                       $35
+GPS-Voice Standard (15 × $28)        $420
+Toll-Free Number                      $4.95
+----------------------------------------
+MONTHLY TOTAL:                      $1,389.95
+ANNUAL TOTAL:                      $16,679.40
+```
+
+**Hardware (One-Time):**
+```
+Basic Desk Phones (15 × $219)       $3,285
+```
+
 ---

 ## Calculator Usage
@@ -219,9 +292,13 @@ web = calculate_web_hosting(tier='business', extra_storage_gb=20)
 ✓ **Web Hosting** - 3 tiers from starter to e-commerce
 ✓ **Dual Email Options** - Budget WHM or full M365
 ✓ **Email Security** - MailProtector/INKY add-on
+✓ **VoIP Services** - 4 tiers from basic to call center ($22-55/user)
+✓ **Unified Communications** - Voice, SMS, fax, video conferencing
+✓ **Phone Hardware** - Professional desk phones and accessories
 ✓ **Predictable Monthly Costs** - No surprise bills
 ✓ **Per-Endpoint Pricing** - Scales with business size
 ✓ **Equipment Monitoring** - Extend coverage to network gear
+✓ **Complete IT Solution** - Monitoring + Hosting + Communications

 ---

@@ -239,6 +316,15 @@ web = calculate_web_hosting(tier='business', extra_storage_gb=20)
 - M365 for collaboration and compliance needs
 - Fair storage pricing with no "gotcha" fees

+### VoIP Services (GPS-Voice)
+**Goal:** Enterprise phone systems without enterprise prices
+- Professional features at every tier
+- Support covered under existing GPS plans
+- No hidden fees or usage surprises
+- White-label OIT platform with 68-76% margins
+- Free number porting for GPS clients
+- Hardware configured and ready to use
+
 ### Storage Overages
 **WHM Email Storage Policy:**
 - Hard quota per mailbox (not pooled)
@@ -275,6 +361,13 @@ web = calculate_web_hosting(tier='business', extra_storage_gb=20)
 - Market: $2-12/month (basic), $7-30/month (M365)
 - **Result:** Budget option (WHM) + enterprise option (M365)

+**VoIP Services:**
+- ACG GPS-Voice: $22-55/user (4 tiers)
+- Market Basic: $10-20/user
+- Market Mid-Range: $20-35/user
+- Market Advanced/Enterprise: $35-50+/user
+- **Result:** Competitive mid-market pricing with excellent margins (68-76%)
+
 **Web Development:**
 - ACG: $130-165/hour
 - Market: $45-120/hour (varies widely)
@@ -330,9 +423,12 @@ web = calculate_web_hosting(tier='business', extra_storage_gb=20)
 **2026-02-01:** Project created and fully imported from web version
 - GPS pricing structure documented
 - Web/email hosting pricing added
+- VoIP pricing imported (GPS-Voice 4 tiers, $22-55/user)
 - Python calculators created
 - National pricing research compiled
+- HTML price sheets created (GPS, VoIP Pricing, VoIP Tier Comparison)
 - Session logs initiated
+- 10DLC SMS fees clarified with OIT (no additional charges)

 ---