feat(msp-pricing): Add VoIP pricing structure and documentation
- Import GPS-Voice pricing tiers (2-55/user, 4 tiers) - Add GPS_VoIP_Pricing.html (4-page pricing sheet) - Add GPS_VoIP_Tier_Comparison.html (6-page tier guide) - Create docs/voip-pricing-structure.md with complete pricing - Update README.md with VoIP sections and examples - Document OIT wholesale costs and margins (68-76%) - Clarify 10DLC SMS fees (no additional charges per OIT) - Add complete solution pricing example (GPS + Web + Email + VoIP) Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
This commit is contained in:
336
projects/msp-pricing/docs/voip-pricing-structure.md
Normal file
336
projects/msp-pricing/docs/voip-pricing-structure.md
Normal file
@@ -0,0 +1,336 @@
|
||||
# VoIP Pricing Structure
|
||||
|
||||
**Last Updated:** 2026-02-01
|
||||
**Source:** GPS VoIP Services - OIT White Label Resale
|
||||
**10DLC Status:** No additional fees per OIT (confirmed 2026-02-01)
|
||||
|
||||
---
|
||||
|
||||
## GPS VoIP Service Tiers
|
||||
|
||||
### GPS-Voice Basic: Essential Communications
|
||||
**Price:** $22/user/month
|
||||
|
||||
**Features:**
|
||||
- Unlimited US & Canada calling
|
||||
- 1 local phone number (DID)
|
||||
- E911 emergency services
|
||||
- Voicemail with email delivery
|
||||
- Mobile & desktop softphone apps
|
||||
- Auto-attendant & call routing
|
||||
|
||||
**Best For:** Small offices, remote workers, businesses transitioning from landlines
|
||||
|
||||
**Wholesale Cost from OIT:** ~$6.95/user (68% margin)
|
||||
|
||||
---
|
||||
|
||||
### GPS-Voice Standard: Business Communications ⭐ MOST POPULAR
|
||||
**Price:** $28/user/month
|
||||
|
||||
**Everything in GPS-Voice Basic, PLUS:**
|
||||
- Voicemail Transcription - Read messages as text
|
||||
- Ring Groups - Route calls to multiple team members
|
||||
- Call Queues - Professional hold experience
|
||||
- Desk Phone Support - Full provisioning included
|
||||
|
||||
**Best For:** Growing businesses, professional services, customer-facing teams
|
||||
|
||||
**Wholesale Cost from OIT:** ~$8.45/user (70% margin)
|
||||
|
||||
---
|
||||
|
||||
### GPS-Voice Pro: Advanced Communications
|
||||
**Price:** $35/user/month
|
||||
|
||||
**Everything in GPS-Voice Standard, PLUS:**
|
||||
- SMS Text Messaging - Send/receive texts from business number
|
||||
- Call Recording - Record and archive calls for training/compliance
|
||||
- 2 Phone Numbers - Main line + direct dial
|
||||
- Advanced Call Analytics - Detailed reporting and insights
|
||||
- CRM Integration Ready - Connect to business systems
|
||||
|
||||
**Best For:** Sales teams, legal offices, businesses requiring call documentation
|
||||
|
||||
**Wholesale Cost from OIT:** ~$10.94/user (69% margin)
|
||||
|
||||
---
|
||||
|
||||
### GPS-Voice Call Center: Full Contact Center
|
||||
**Price:** $55/user/month
|
||||
|
||||
**Everything in GPS-Voice Pro, PLUS:**
|
||||
- Call Center Seat - ACD, queue management, wallboards
|
||||
- Real-Time Dashboards - Live call monitoring and statistics
|
||||
- Supervisor Tools - Listen, whisper, barge capabilities
|
||||
- Skills-Based Routing - Route calls to best available agent
|
||||
- Detailed Agent Analytics - Performance tracking and reporting
|
||||
|
||||
**Best For:** Customer service teams, help desks, high-volume call environments
|
||||
|
||||
**Wholesale Cost from OIT:** ~$13.44/user (76% margin)
|
||||
|
||||
---
|
||||
|
||||
## Add-On Services
|
||||
|
||||
| Service | Price/Month | OIT Wholesale Cost | Description |
|
||||
|---------|-------------|-------------------|-------------|
|
||||
| Additional Phone Number (DID) | $2.50 | $1.00 | Extra local numbers for departments, campaigns, tracking |
|
||||
| Toll-Free Number | $4.95 | $1.50 | 800/888/877 numbers - customers call free |
|
||||
| SMS Text Messaging | $4.00 | $1.49 | Enable texting on any DID for appointment reminders |
|
||||
| Voicemail Transcription | $3.00 | $1.50 | Convert voicemails to text |
|
||||
| Microsoft Teams Integration | $8.00 | $3.00 | Direct routing - make/receive calls in Teams |
|
||||
| Digital Fax User | $12.00 | $5.00 | Send/receive faxes electronically |
|
||||
| Conference Bridge | Included | $0 | Multi-party conferencing with all tiers |
|
||||
|
||||
---
|
||||
|
||||
## Phone Hardware (One-Time Purchase)
|
||||
|
||||
| Phone Type | Model | Retail Price | OIT Wholesale Cost | Features |
|
||||
|------------|-------|--------------|-------------------|----------|
|
||||
| Basic Desk Phone | Yealink T53W | $219 | $110 | HD audio, 12 line keys, WiFi & Bluetooth |
|
||||
| Business Desk Phone | Yealink T54W | $279 | $149 | Color display, 16 line keys, USB headset port |
|
||||
| Executive Desk Phone | Yealink T57W | $359 | $199 | 7" touch screen, premium HD audio |
|
||||
| Conference Phone | Yealink CP920 | $599 | TBD | 360° voice pickup, 20' range |
|
||||
| Wireless Headset | Yealink WH62 | $159 | TBD | DECT wireless, noise canceling |
|
||||
| Cordless Phone | Yealink W73P | $199 | TBD | DECT handset + base, office roaming |
|
||||
|
||||
---
|
||||
|
||||
## OIT Wholesale Cost Breakdown
|
||||
|
||||
### Per-Seat Costs (GPS-Voice Basic Example)
|
||||
```
|
||||
Seat (User) $4.00
|
||||
US/Canada DID $1.00
|
||||
E911 $1.95
|
||||
--------------------------------
|
||||
Base Cost per User: $6.95/user
|
||||
|
||||
Retail Price: $22.00/user
|
||||
Margin: $15.05 (68%)
|
||||
```
|
||||
|
||||
### GPS-Voice Standard Buildout
|
||||
```
|
||||
Seat (User) $4.00
|
||||
US/Canada DID $1.00
|
||||
E911 $1.95
|
||||
Voicemail Transcription $1.50
|
||||
--------------------------------
|
||||
Cost per User: $8.45/user
|
||||
|
||||
Retail Price: $28.00/user
|
||||
Margin: $19.55 (70%)
|
||||
```
|
||||
|
||||
### GPS-Voice Pro Buildout
|
||||
```
|
||||
Seat (User) $4.00
|
||||
US/Canada DID (2x) $2.00
|
||||
E911 $1.95
|
||||
Voicemail Transcription $1.50
|
||||
SMS Enablement $1.49
|
||||
--------------------------------
|
||||
Cost per User: $10.94/user
|
||||
|
||||
Retail Price: $35.00/user
|
||||
Margin: $24.06 (69%)
|
||||
```
|
||||
|
||||
### GPS-Voice Call Center Buildout
|
||||
```
|
||||
Call Center Seat $6.00
|
||||
US/Canada DID (2x) $2.00
|
||||
E911 $1.95
|
||||
Voicemail Transcription $1.50
|
||||
SMS Enablement $1.49
|
||||
Call Recording $0.50 (estimated)
|
||||
--------------------------------
|
||||
Cost per User: $13.44/user
|
||||
|
||||
Retail Price: $55.00/user
|
||||
Margin: $41.56 (76%)
|
||||
```
|
||||
|
||||
---
|
||||
|
||||
## OIT Platform Fees
|
||||
|
||||
| Fee | Cost | Notes |
|
||||
|-----|------|-------|
|
||||
| Billing Platform (Basic) | $199/month | Without compliance management |
|
||||
| Billing Platform (Managed Compliance) | $299/month | With managed compliance |
|
||||
| PBX Minimum Monthly Commitment | $500/month | MMC items contribute toward this |
|
||||
| Onboarding Fee | $2,500 | One-time setup fee |
|
||||
|
||||
**Note:** These platform fees are absorbed in operational costs, not passed to end customers.
|
||||
|
||||
---
|
||||
|
||||
## Usage Costs (Metered)
|
||||
|
||||
| Usage Type | OIT Cost | Retail/Billing |
|
||||
|------------|----------|----------------|
|
||||
| Local Origination | $0.005/min | Bundled unlimited |
|
||||
| Local Termination | $0.005/min | Bundled unlimited |
|
||||
| Toll-Free Inbound | $0.035/min | $0.04-0.05/min pass-through |
|
||||
| SMS Overage | $0.007/message | Bundled or pass-through |
|
||||
|
||||
---
|
||||
|
||||
## Pricing Examples
|
||||
|
||||
### Example 1: Small Office (5 users)
|
||||
**Scenario:** Small accounting firm transitioning from landlines
|
||||
|
||||
**Configuration:**
|
||||
- GPS-Voice Standard (5 users)
|
||||
- Toll-Free Number
|
||||
- Basic Desk Phones (5)
|
||||
|
||||
**Monthly Cost:**
|
||||
```
|
||||
GPS-Voice Standard (5 × $28) $140.00
|
||||
Toll-Free Number $4.95
|
||||
----------------------------------------
|
||||
Monthly Total: $144.95
|
||||
```
|
||||
|
||||
**One-Time Hardware:**
|
||||
```
|
||||
Basic Phones (5 × $219) $1,095.00
|
||||
```
|
||||
|
||||
**Per-User Cost:** $28.99/user/month
|
||||
|
||||
---
|
||||
|
||||
### Example 2: Professional Services (12 users)
|
||||
**Scenario:** Law firm needing call recording, SMS, fax capability
|
||||
|
||||
**Configuration:**
|
||||
- GPS-Voice Pro (12 users)
|
||||
- Additional DIDs for departments (4)
|
||||
- Digital Fax (2 users)
|
||||
|
||||
**Monthly Cost:**
|
||||
```
|
||||
GPS-Voice Pro (12 × $35) $420.00
|
||||
Additional DIDs (4 × $2.50) $10.00
|
||||
Digital Fax (2 × $12) $24.00
|
||||
----------------------------------------
|
||||
Monthly Total: $454.00
|
||||
```
|
||||
|
||||
**Per-User Cost:** $37.83/user/month
|
||||
|
||||
---
|
||||
|
||||
### Example 3: Customer Service Team (10 agents)
|
||||
**Scenario:** HVAC company with dedicated support team
|
||||
|
||||
**Configuration:**
|
||||
- GPS-Voice Call Center (10 users)
|
||||
- Toll-Free Number
|
||||
|
||||
**Monthly Cost:**
|
||||
```
|
||||
GPS-Voice Call Center (10 × $55) $550.00
|
||||
Toll-Free Number $4.95
|
||||
----------------------------------------
|
||||
Monthly Total: $554.95
|
||||
```
|
||||
|
||||
**Per-User Cost:** $55.50/user/month
|
||||
|
||||
---
|
||||
|
||||
## Hardware Recommendations by Role
|
||||
|
||||
| Role / Situation | Recommended Hardware | Why |
|
||||
|-----------------|---------------------|-----|
|
||||
| Front desk / Receptionist | Business or Executive Phone | Heavy call volume, line keys for transfers |
|
||||
| Office worker | Basic Desk Phone | Reliable, easy to use, all essential features |
|
||||
| Executive / Manager | Executive Phone + Headset | Touch screen efficiency, hands-free multitasking |
|
||||
| Remote / Mobile worker | Softphone App (no hardware) | Use business number from anywhere |
|
||||
| Warehouse / Shop floor | Cordless Phone | Move around freely, still reachable |
|
||||
| Conference room | Conference Phone | Crystal clear audio, 360° pickup |
|
||||
| High-volume caller | Any Phone + Wireless Headset | Hands-free comfort for all-day use |
|
||||
|
||||
---
|
||||
|
||||
## Integration with GPS Services
|
||||
|
||||
**VoIP Support Coverage:**
|
||||
- Support is covered under existing GPS Support Plans
|
||||
- No separate support charges for VoIP issues
|
||||
- Single point of contact for all IT needs
|
||||
|
||||
**Special Offer for GPS Clients:**
|
||||
- Free number porting (normally $6/number)
|
||||
- 50% off first month of VoIP service
|
||||
|
||||
---
|
||||
|
||||
## Migration Process
|
||||
|
||||
**Timeline:** 1-2 weeks typical
|
||||
**Downtime:** Zero (cutover during low-activity hours)
|
||||
|
||||
**We handle:**
|
||||
- Number porting to new system
|
||||
- Phone hardware configuration
|
||||
- User training and onboarding
|
||||
- Testing and validation
|
||||
- Go-live support
|
||||
|
||||
---
|
||||
|
||||
## 10DLC SMS Compliance
|
||||
|
||||
**Status:** No additional fees per OIT (confirmed 2026-02-01)
|
||||
|
||||
**What's Included in SMS Enablement ($1.49/DID/month wholesale):**
|
||||
- 10DLC brand registration
|
||||
- 10DLC campaign registration
|
||||
- Carrier compliance management
|
||||
- No separate registration fees
|
||||
- No monthly campaign fees
|
||||
|
||||
**Note:** This was clarified with OIT on 2026-02-01 after initial uncertainty about 10DLC costs.
|
||||
|
||||
---
|
||||
|
||||
## Market Position
|
||||
|
||||
**National VoIP Pricing (End-User Market):**
|
||||
- Basic VoIP: $10-20/user
|
||||
- Mid-Range: $20-35/user
|
||||
- Advanced/Enterprise: $35-50+/user
|
||||
|
||||
**ACG GPS VoIP Positioning:**
|
||||
- GPS-Voice Basic ($22): Competitive with mid-range market
|
||||
- GPS-Voice Standard ($28): Excellent value with transcription + queues
|
||||
- GPS-Voice Pro ($35): Competitive for feature set
|
||||
- GPS-Voice Call Center ($55): Strong value vs enterprise call center platforms
|
||||
|
||||
**White-Label Margins:**
|
||||
- Industry standard: 50-75% for white-label VoIP
|
||||
- ACG margins: 68-76% across all tiers
|
||||
|
||||
---
|
||||
|
||||
## Contact
|
||||
|
||||
**Phone:** 520.304.8300
|
||||
**Email:** mike@azcomputerguru.com
|
||||
**Website:** azcomputerguru.com
|
||||
**Address:** 7437 E. 22nd St, Tucson, AZ 85710
|
||||
|
||||
---
|
||||
|
||||
**Last Updated:** 2026-02-01
|
||||
**Protecting Tucson Businesses Since 2001**
|
||||
Reference in New Issue
Block a user