sync: auto-sync from HOWARD-HOME at 2026-06-24 15:39:19

Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-06-24 15:39:19
This commit is contained in:
2026-06-24 15:39:54 -07:00
parent 8ddfb33eab
commit 9d68db953f
5 changed files with 309 additions and 1 deletions

View File

@@ -135,6 +135,7 @@
- [Only RMM & GC are versionable products](project_versionable_products.md) — GuruRMM + GuruConnect are the only products with own repos/submodules; everything else stays in the claudetools monorepo. Split only for independent pipeline OR versioned external consumer.
- [Quantum GoDaddy M365 tenant](project_quantum_godaddy_m365_tenant.md) — quantumwms.com parked in a GoDaddy-provisioned M365 tenant (id ddf3d2c9-b76c-40d9-a216-9f11a1a26f97, netorg18235235.onmicrosoft.com); blocks Pax8 migration until GoDaddy removed.
- [Howard-Home LAN shadow (RESOLVED)](howard-home-lan-shadow.md) — Howard-Home renumbered 2026-06-16 to **10.137.42.0/24** (gw 10.137.42.1, UniFi — NOT pfSense), off the old 192.168.0.0/24 that shadowed Cascades pfSense .0.x over the VPN. Cascades .0.x should now route via the tunnel; this machine is 10.137.42.x now (not 192.168.0.x).
- [Cascades CARF tech plan](project_cascades_carf_tech_plan.md) — Ashley's "technology plan" is a CARF accreditation deliverable (Aging Services Technology and System Plan standard); must use CARF action-plan structure (owner/cost/target+completion dates per area), persons-served assistive-tech lens, annual-review sign-off; it's Cascades' leadership-adopted plan, ACG supplies content.
- [Cascades](project_cascades.md) — Active state: Syncro ticket #110680053 + plan file (machine-specific path on Howard's box), admin accounts (sysadmin@=Howard, admin@=Mike — daily-driver, NOT break-glass), Phase-B caregiver CA pilot (SG-Caregivers-Pilot, group-scoped never tenant-wide), prepaid block ~37.5h (rate TBD), pilot cleanup checklist.
- [Cascades history](project_cascades_history.md) — fdeploy 502/ACL root cause (Flags=1211→187 fix), 2026-04-29 CA-rescoping decision (Howard pulled the brakes on tenant-wide), 2026-05-14 per-user-security-group decision rationale.
- [Cascades isolated-VLAN pattern](project_cascades_isolated_vlan_pattern.md) — pfSense: the GUEST VLAN (VLAN50/igc1.50) is the isolation template (4 any-proto quick rules: block 192.168.0.0/22 + 10.0.0.0/8 + 172.16.0.0/12, then pass any; public DNS via DHCP). VLAN20 is NOT isolated. Verify with `pfctl -sr`, not config.xml. Protocol MUST be Any (TCP-only leaks UDP). VOICE VLAN30 built to this 2026-06-17.

View File

@@ -0,0 +1,27 @@
---
name: project_cascades_carf_tech_plan
description: Cascades technology plan is a CARF accreditation deliverable, not an MSP status report
metadata:
type: project
---
The Cascades of Tucson "technology plan" Ashley Jensen requested (2026-06) is for **CARF
accreditation** (Commission on Accreditation of Rehabilitation Facilities, Aging Services
program). Her agenda list maps to CARF's **Technology and System Plan** standard (Section 1
"CARF Plans"; the 8 canonical areas: hardware, software, security, confidentiality, backup,
assistive technology, disaster recovery, virus protection).
**Why it matters:** the document is **Cascades' plan, adopted by their leadership** (ACG is the
IT partner who supplies the technical content), NOT an ACG sales/status doc. CARF surveyors
check it as a **living action document** that, for each area, lists: current tech + unmet/
projected needs + timeline + possible vendor + estimated/actual cost + person responsible +
target date + completion date. Must be **based on needs of persons served/personnel/stakeholders**,
**aligned to the strategic plan**, and **reviewed/updated at least annually with dated sign-off**.
**How to apply:** any Cascades tech-plan deliverable must use the CARF action-plan structure
(owner/cost/dates columns), include a resident/persons-served assistive-technology dimension,
a backup-policy section, and a version/annual-review block. CARF passes on a credible REVIEWED
plan, not on zero gaps. Verify exact standard citation + review cadence against their current
Aging Services Standards Manual (2025/2026 edition). Deliverables live in
`clients/cascades-tucson/docs/proposals/`. Pairs with [[feedback_impeccable_on_outbound]],
[[policy_pricing_verification]] (cost figures must be verified).

View File

@@ -100,7 +100,7 @@ Notable: three `98:17:3c:*` devices clustered on one AP at strong signal (-39/-4
| ASSISTMAN-PC | ee:80:75:ae:49:e3 | 192.168.2.38 | Meredith Kuhn |
| DESKTOP-DLTAGOI | a0:a4:c5:7a:83:16 | 192.168.3.133 | Sharon Edwards (LE) |
| DESKTOP-LPOPV30 | e4:fa:c4:00:65:f1 | 192.168.2.250 | Karen Rossini |
| DESKTOP-ROK7VNM | 90:0f:0c:5a:c7:4d | 192.168.3.148 | staff (domain-joined) |
| DESKTOP-ROK7VNM | 90:0f:0c:5a:c7:4d | 192.168.3.148 | Susan Hicks (`CASCADES\Susan.Hicks`) |
| DESKTOP-U2DHAP0 | e8:c8:29:6b:c1:d7 | 192.168.3.37 | Ashley Jensen |
| RECEPTIONIST-PC | 98:59:7a:d7:9d:fd | 192.168.3.187 | Reception |
| NurseAssist | a8:6d:aa:51:d6:55 | 192.168.3.254 | Veronica |

View File

@@ -0,0 +1,125 @@
# Cascades of Tucson — CARF Technology & System Plan: Input Worksheet
> Purpose: collect the few facts only Cascades/ACG leadership can supply, so the final
> CARF-format Technology and System Plan can be built complete (no placeholders).
> Everything marked **>> NEEDED <<** is an input from you. Everything else is pre-filled from
> ACG's records and is yours to correct.
> Prepared by Az Computer Guru · drafted 2026-06-24. Costs left blank are **[ACG TO PRICE]**
> (we verify, never guess).
---
## Part 1 — Plan header & governance (CARF Section 1 requirements)
| Field | Value |
|---|---|
| Accreditation program | **>> NEEDED <<** (Aging Services — which: Assisted Living / CCRC / other?) |
| CARF manual year / edition | **>> NEEDED <<** (2025 or 2026 Aging Services Standards Manual — so we cite the exact standard number) |
| Standard reference | Technology and System Plan (Section 1 "CARF Plans") — confirm number from your manual |
| Plan period / fiscal year covered | **>> NEEDED <<** |
| Plan owner (Cascades) | **>> NEEDED <<** (suggest: Administrator / Ashley Jensen) |
| Prepared with (IT partner) | Az Computer Guru (Mike Swanson, Howard Enos) — pre-filled |
| Approved/adopted by (leadership) | **>> NEEDED <<** (Executive Director name + title) |
| Date adopted | **>> NEEDED <<** |
| Last reviewed / Next annual review | **>> NEEDED <<** (CARF requires at least annual review with a dated record) |
## Part 2 — Needs basis (CARF: plan must be based on the needs of persons served, personnel, stakeholders)
Draft below — confirm or edit:
- **Persons served (residents & families):** reliable building Wi-Fi and phone service; resident-safety
monitoring (fall detection); strict confidentiality of personal health information; access to
assistive/adaptive technology where needed. **>> confirm / add <<**
- **Personnel (staff & caregivers):** secure on-site access to the clinical record (ALIS) and email;
dependable phones and workstations; protection against credential theft and lost/stolen devices. **>> confirm / add <<**
- **Other stakeholders (vendors, payers, regulators):** HIPAA confidentiality, business continuity,
auditable records. **>> confirm / add <<**
## Part 3 — Strategic-plan alignment (CARF: plan aligns to the strategic plan)
One paragraph tying technology priorities to Cascades' strategic goals.
**>> NEEDED <<** — please share your top 23 strategic goals (e.g. resident safety, census growth,
regulatory standing) and we will write the alignment paragraph.
---
## Part 4 — The eight areas (CARF action-document format)
For each area, fill the four input fields: **Responsible person**, **Estimated/actual cost**,
**Target date**, **Completion date**. Current state / needs / vendor are pre-filled.
### 1. Hardware
- **Current:** Dell PowerEdge R610 server (verified healthy 2026-06-24, all drives online); Synology
NAS; pfSense firewall; UniFi network (77 APs, 12 switches); ~29 staff PCs; resident/safety devices.
- **Unmet / projected needs:** restore server redundant power supply; install enterprise SSDs already
purchased; replace end-of-life PCs; longer-term server replacement off the 16-yr-old R610.
- **Possible vendor:** Az Computer Guru (Dell hardware).
- Responsible person: **>> NEEDED <<** (suggest ACG) · Cost: **[ACG TO PRICE]** · Target date: **>> NEEDED <<** · Completion: PSU/SSD pending
### 2. Software
- **Current:** Microsoft 365 (Business Premium); Windows Server 2019; clinical EHR (ALIS); line-of-business apps.
- **Unmet / projected needs:** move 31 users off the suspended M365 license onto Business Premium (time-sensitive); finish staff domain migration; upgrade Windows Home PCs to Pro.
- **Possible vendor:** Microsoft / Az Computer Guru.
- Responsible person: **>> NEEDED <<** (suggest ACG) · Cost: **[ACG TO PRICE]** (license true-up) · Target date: **>> NEEDED <<** · Completion: in progress
### 3. Security
- **Current:** identity-based access control (Entra), MFA, caregiver on-site/approved-device lockdown, isolated voice & resident-data network segments, email filtering.
- **Unmet / projected needs:** enable file-access audit logging on the resident-data share; build audit-retention storage (90-day + 6-year); create emergency break-glass admin accounts with security keys.
- **Possible vendor:** Microsoft / Az Computer Guru.
- Responsible person: **>> NEEDED <<** (suggest ACG) · Cost: **[ACG TO PRICE]** (audit-retention build) · Target date: **>> NEEDED <<** · Completion: pending
### 4. Confidentiality
- **Current:** PHI access limited by role and security group; encryption in transit; single sign-on to ALIS; caregiver PCs auto-lock and sign out; per-room and voice network isolation.
- **Unmet / projected needs:** confirm signed Business Associate Agreement (BAA) with ALIS/Medtelligent; enable SMB encryption on the resident-data share; rotate one historically-exposed credential.
- **Possible vendor:** Az Computer Guru / Medtelligent.
- Responsible person: **>> NEEDED <<** · Cost: minimal/internal · Target date: **>> NEEDED <<** · Completion: pending
### 5. Backup policy
- **Current:** cloud backup (MSP360) **verified running 2026-06-24** — last run succeeded, ~576 GB protected off-site, daily incrementals.
- **Unmet / projected needs:** confirm/extend to full system-image (bare-metal) backup for the server; **run and document a test restore** (CARF looks for this); set/confirm retention.
- **Possible vendor:** Az Computer Guru / MSP360.
- Responsible person: **>> NEEDED <<** (suggest ACG) · Cost: **[ACG TO PRICE]** · Target date: **>> NEEDED <<** · Completion: backup live; image + restore-test pending
### 6. Assistive technology (persons served) — **biggest input gap**
- **Current (known):** Helpany "Paul" resident-safety sensors — ceiling radar fall/motion detection, **no camera, no microphone**; rolling out floor by floor.
- **>> NEEDED — full resident-facing inventory:** nurse-call / emergency-call / pendant system? hearing loops or assistive listening? adaptive/accessible computers or devices? resident/guest Wi-Fi for telehealth or family contact? Anything else residents use to maintain function/independence.
- **Possible vendor:** Helpany / [nurse-call vendor?] — **>> NEEDED <<**
- Responsible person: **>> NEEDED <<** · Cost: **>> NEEDED <<** (vendor-billed) · Target date: **>> NEEDED <<** · Completion: Helpany in rollout
### 7. Disaster recovery preparedness
- **Current:** documented power-outage runbook with scripted clean shutdown and **verified recovery** (June 2026); UPS protection; backup running.
- **Unmet / projected needs:** written DR/business-continuity plan with target recovery times (RTO/RPO); add server redundancy; complete the system-image backup + restore test (links to area 5).
- **Possible vendor:** Az Computer Guru.
- Responsible person: **>> NEEDED <<** (suggest ACG) · Cost: **[ACG TO PRICE]** · Target date: **>> NEEDED <<** · Completion: procedure proven; written plan pending
### 8. Virus protection — **close before survey if possible**
- **Current:** managed antivirus (Bitdefender) on endpoints; Microsoft Defender + email filtering.
- **Unmet / projected needs:** enroll the **main server** and all remaining PCs into managed antivirus; remove the previous IT provider's leftover security agents; run a coverage audit so every device reports in.
- **Possible vendor:** Az Computer Guru / Bitdefender.
- Responsible person: **>> NEEDED <<** (suggest ACG) · Cost: **[ACG TO PRICE]** (per-endpoint) · Target date: **>> NEEDED <<** · Completion: pending
### (Extra, not CARF-required) Communication technology / Services & contracts / Use of AI
- Ashley's list also included these. We will carry them as supplementary sections (phones + Wi-Fi
device network; vendor/contract register; an AI acceptable-use policy). No CARF fields required, but
the AI-use policy strengthens the Security area. **>> confirm you want these kept <<**
---
## Part 5 — Supporting evidence the surveyor may also request (status)
| Evidence | Status |
|---|---|
| DR procedure tested + documented | **Have** (June outage runbook + verified recovery) |
| Backup running + successful **test restore** | Backup verified; **restore test owed** |
| Security risk assessment (dated) | Substance exists (HIPAA gap list); **package + date it** |
| Confidentiality controls in place | **Have** (access model, MFA, isolation); audit logging pending |
| Antivirus coverage all devices | **Gap** (server + cleanup) |
| Plan reviewed annually w/ sign-off | **To create** (Part 1 governance block) |
---
## What we do once you return this
1. Build the final **CARF Technology and System Plan** (Cascades-branded, ACG as preparer) in CARF
action-document format, complete with your owners/costs/dates.
2. Package the security risk assessment + DR plan as named attachments.
3. Deliver as a print-ready PDF for leadership adoption and the survey file.

View File

@@ -0,0 +1,155 @@
## User
- **User:** Howard Enos (howard)
- **Machine:** Howard-Home
- **Role:** tech
# Cascades — CSC ENT device-island consolidation plan + live client inventory
## Session Summary
Picked up the Cascades voice-quality thread after Richard Turner (Vertical/Poly) replied that
Poly handsets cannot be statically pinned to a band; Poly recommends a dedicated 5 GHz SSID for
the phones (or disabling band steering on a shared SSID). Verified the live UniFi config via the
`unifi-wifi` skill / UOS Mongo: the voice phones ride a PPSK voice key on the shared `CSCNet`
SSID (2.4+5 GHz), band steering (`no2ghz_oui`) is already ON across CSCNet/CSC ENT/Guest, and it
is not holding the Poly OUI on 5 GHz. Conclusion: the durable fix is a dedicated 5 GHz network,
not toggling steering.
Pulled the Helpany context from Howard's mailbox (June 19 forward from John Trozzi + the March
install thread). Key findings: the Helpany "Paul" devices are radar fall/motion sensors
(Sedimentum backend, no camera/mic — not "IR cameras"), are WPA2-only (no WPA3/hybrid), were
deliberately placed on the `CSC ENT` SSID (key `Ftfd85710#`) as Mike's WPA2 island, carry
negligible bandwidth (<0.04 Mbps/device, ~1.35 Mbps fleet peak), and Helpany can remotely
transition them to a dedicated 5 GHz SSID if given SSID+password. Both vendors converged on the
same fix.
Designed and documented the consolidation: repurpose CSC ENT as a 5 GHz-only WPA2 PPSK device
island carrying both the Poly phones (PPSK key -> VLAN 30) and the Helpany Pauls (PPSK key ->
new VLAN 40), separated at the VLAN layer; Pauls keep their SSID+key (not reprogrammed, only
band-moved); CSC ENT is NOT deleted (that would orphan the Pauls). Wrote the plan to
`docs/network/csc-ent-device-island-plan.md`, folded it into `docs/REMAINING-WORK-PLAN.md`
Workstream 6 + the onsite batch, and updated the wiki + `docs/network/wifi.md`.
Ran a live client pull (UOS `stat/sta`, site `va6iba3v`) to find who is actually on CSC ENT
before any change: 149 associated clients, only 68 Helpany Pauls. The other ~79 must be evacuated
first (14 staff PCs, 11 printers, 11 DIRECTV resident TVs, 11 resident IoT/TVs, 15 personal
phones/tablets, 17 unknown/randomized). ~51 are on 2.4 GHz and would drop on a 5 GHz-only flip.
Built `docs/network/csc-ent-client-inventory-2026-06-24.md`, then re-cut the data into grouped
form (Cascades/facility vs resident vs unknown, with room guesses where derivable) and DM'd the
grouped list to Howard in Discord. Identified DESKTOP-ROK7VNM as Susan Hicks's machine
(`CASCADES\Susan.Hicks`).
## Key Decisions
- Repurpose CSC ENT as the permanent 5 GHz-only WPA2 device island rather than build a new SSID:
the Pauls are already on CSC ENT, so they are not reprogrammed (Helpany only band-moves them);
reuse avoids an extra beaconing SSID on a dense 77-AP site.
- One SSID via PPSK with per-key VLANs (phones -> VLAN 30, Helpany -> new VLAN 40) rather than two
separate SSIDs — minimizes beacon airtime while keeping voice QoS + HIPAA L2 isolation.
- Keep CSC ENT WPA2-only forever (Helpany hard requirement); this is the prerequisite that later
lets CSCNet move to WPA3/WiFi7/6 GHz — but that step is gated by the ~230 resident 2.4-only/WPA2
IoT clients on CSCNet, not by the voice/sensor gear (separate project).
- Do NOT flip CSC ENT to 5 GHz-only until the ~79 non-Helpany clients are evacuated; 51 clients on
2.4 GHz would drop instantly.
- Treat resident devices (DIRECTV/Ring/Echo/TVs/phones) as the visible-impact group requiring an
onsite door-to-door reconnection plan (senior population will not self-serve).
- Room mapping must come from the AP-name map (Cascades APs are named by room/area), not IP — all
CSC ENT clients are in the flat 192.168.2.x/3.x AP pool, not per-room VLANs.
## Problems Encountered
- UOS controller login throttle: rapid successive `/api/auth/login` calls (categorizer + retry
loop) tripped HTTP 403 lockout that persisted across later attempts. Resolved by stopping the
re-auth attempts and working from the first successful `stat/sta` pull. Logged as friction via
`log-skill-error.sh --friction`. Lesson: reuse one session / save the JSON, do not re-login per
query. The AP-name map + `stat/alluser` pulls are deferred until the lockout clears.
- Offline transcription of the captured client list summed to 147 vs the live 149 (2 dropped in
hand-transcription); category proportions unaffected. Authoritative count is 149 from the live
pull.
- Mailbox/web lookup mismatch: helpany.com markets "PAUL" radar (no cameras), while Howard
described "IR cameras." Reconciled via the March install email — they are radar sensors; the
"IR camera" label is colloquial. Flagged in docs.
## Configuration Changes
Created:
- `clients/cascades-tucson/docs/network/csc-ent-device-island-plan.md` — full consolidation design,
vendor constraints, VLAN 40 spec, execution sequence (incl. evacuation prerequisite), WPA3 future.
- `clients/cascades-tucson/docs/network/csc-ent-client-inventory-2026-06-24.md` — per-device CSC ENT
inventory (149), resident "help-reconnect" list, staff/printer/Helpany breakdown.
Modified:
- `clients/cascades-tucson/docs/REMAINING-WORK-PLAN.md` — Workstream 6 rewritten to lead with the
CSC ENT consolidation + evacuation prerequisite; onsite batch now includes per-room 5 GHz
coverage verification.
- `wiki/clients/cascades-tucson.md` — voice "actual fix" bullet updated (Richard reply), added the
`[PLAN 2026-06-24]` consolidation bullet + a Helpany vendor/hardware entry.
- `clients/cascades-tucson/docs/network/wifi.md` — CSC ENT SSID row (repurpose + do-not-delete);
Issue #5 (band steering) corrected.
- `errorlog.md` — friction entry for the login-throttle.
## Credentials & Secrets
- `CSC ENT` / `CSCNet` WPA2 key: `Ftfd85710#` — surfaced in the March Helpany install thread. Already
vaulted as the CSCNet password (`clients/cascades-tucson/wifi-cscnet.sops.yaml`, `credentials`
block). CSC ENT shares the same key. A dedicated `clients/cascades-tucson/wifi-csc-ent` entry was
offered but not yet created (the secret value is already captured).
- Read-only UOS controller admin used for live pulls: vault `infrastructure/uos-server-network-api`.
## Infrastructure & Servers
- UOS UniFi controller: `172.16.3.29:11443` (HTTPS), site short `va6iba3v` / site_id
`685f39068e65331c46ef6dd2`. Mongo read via `.claude/scripts/uos-mongo.sh` (vault
`infrastructure/uos-server-ssh-key`).
- Cascades WLANs (wlanconf): CSCNet `685f39078e65331c46ef7ee5` (PPSK, 2g+5g, WPA2, no2ghz_oui ON,
bss_transition ON); CSC ENT `685f39078e65331c46ef7ee4` (single PSK, 2g+5g, WPA2, no2ghz_oui ON);
Guest `685f39078e65331c46ef7ee6` (2g/5g/6g); `element-5b32...` `685f39078e65331c46ef7ee3`
(unnamed, investigate).
- Helpany/Sedimentum egress (for VLAN 40): `*.sedimentum.com` on 5671 AMQPS, 8883 MQTT, 8030 HTTP,
443 HTTPS; plus snapcraft.io / api.snapcraft.io / public.apps.ubuntu.com / fastly.cdn.snapcraft.io
on 443.
- Live SSID client counts (2026-06-24): CSCNet 434, CSC ENT 149, Guest 21.
- CSC ENT breakdown: Helpany Paul 68 (42 on 5 GHz, 26 on 2.4), Staff PC 14, Printer 11, DIRECTV 11,
Resident IoT/TV 11, Personal phone/tab 15, Unknown/randomized 17. ~51 on 2.4 GHz total.
## Commands & Outputs
- Live WLAN config: `echo 'db.wlanconf.find({site_id:"685f39068e65331c46ef6dd2"},{...}).forEach(...)'
| bash .claude/scripts/uos-mongo.sh`
- Live clients per SSID + CSC ENT detail: custom curl login to
`https://172.16.3.29:11443/api/auth/login` then `GET /proxy/network/api/s/va6iba3v/stat/sta`,
grouped by `essid` in Python. JSON saved to scratchpad `sta.json`.
- Mailbox search: `/mailbox` skill (ComputerGuru Mailbox app `1873b1b0`) — search `"helpany"`, read
the June 19 forward (`...AAG6nFrbAAA=`) + March install thread (`...AAGDNhycAAA=`).
- Discord: grouped list DM'd to howard via `bash .claude/scripts/discord-dm.sh howard` (2 messages).
- Friction log: `bash .claude/scripts/log-skill-error.sh "unifi-wifi/live-stats" "rapid successive
controller logins -> HTTP 403 lockout..." --friction`.
## Pending / Incomplete Tasks
- Controller login-throttled; once clear, pull: (1) `stat/device` AP-name map -> attach real
room/area to all 149 CSC ENT clients; (2) `stat/alluser` -> add offline resident TVs/boxes
(true count > 149).
- Identify the 17 unknown/randomized devices + the generic iPhone/iPad/Samsung BYOD (DHCP lease
names + onsite pass / John Trozzi for the named phones Espe, Sepopo).
- Reconcile the 68 Helpany serials against Helpany's install QA/placement forms (their room map).
- Build the resident-device reconnection sub-plan (target network + who reconnects what; door-to-door
worksheet).
- Decide PPSK-on-one-SSID (recommended) vs two SSIDs; confirm VLAN 40 free (and whether VLAN 10
"CSC Internal Network" is an orphan to reclaim).
- Coordinate the change window with Vertical (Richard) + Helpany (Sandro/Eugenie); verify per-room
5 GHz coverage onsite before any band flip.
- Optional: create dedicated `clients/cascades-tucson/wifi-csc-ent` vault entry; draft the two
vendor coordination emails.
- Update REMAINING-WORK-PLAN Workstream 2 to mark Susan Hicks's machine (DESKTOP-ROK7VNM) pinned.
## Reference Information
- Plan: `clients/cascades-tucson/docs/network/csc-ent-device-island-plan.md`
- Inventory: `clients/cascades-tucson/docs/network/csc-ent-client-inventory-2026-06-24.md`
- Prior voice work: `docs/network/2026-06-19-vertical-5ghz-lock-request.md`,
`docs/network/voice-vlan-cutover.md`, `reports/2026-06-18-voice-quality-diagnostic.md`.
- Vendors: Richard Turner <RTurner@vertical.com> (Poly/Vertical); Sandro Cilurzo
<sandro.cilurzo@helpany.com>, Eugenie Nicoud <eugenie.nicoud@helpany.com> (Helpany); John Trozzi
<john.trozzi@cascadestucson.com> (facility liaison).
- DESKTOP-ROK7VNM = `CASCADES\Susan.Hicks`.