rednour: record Syncro #32368 as billing target for Carrie-machine work

clients/rednour/session-logs/2026-06/2026-06-29-howard-carrie-win11-upgrade-applyimage.md

@@ -102,3 +102,16 @@ C:\$WINDOWS.~BT\Sources\Panther\setuperr.log
 
 - Error: `0x8007000D` (ERROR_INVALID_DATA) / `0x2000C` (SAFE_OS phase, APPLY_IMAGE operation)
 - Panther logs: `C:\$WINDOWS.~BT\Sources\Panther\setupact.log` and `setuperr.log`
+- **Billing target ticket: Syncro #32368 (id 111999527)** — Rednour Law (customer 1224246),
+  subject "New machine for Carrie to act as a central hub/file share. Upgrade for reception
+  computer that is running slow." (created 2026-06-02, status Customer Reply). All labor for
+  this Carrie-machine / reception-upgrade effort gets billed here when the work is done.
+  Route the actual billing through `/syncro` — do not free-hand the API.
+  URL: https://computerguru.syncromsp.com/tickets/111999527
+
+## Update: 16:?? PT — billing ticket identified
+
+Howard provided the Syncro ticket the Carrie-machine work will be billed to once complete:
+**#32368 (id 111999527)** — Rednour Law. Confirmed read-only that it belongs to customer
+1224246 and matches the scope (new central-hub/file-share machine for Carrie + reception
+upgrade). No billing entered yet — billing happens at completion, via `/syncro`.

wiki/clients/rednour.md

@@ -279,6 +279,7 @@ Howard reported driver updates and OS repairs were already done. He will attempt
 | P1 | Upgrade LEGALASST to Windows 11 | Mike/Howard | Expected to resolve the explorer-on-.zip hang (rebuilds shell/system files) + applies pending SFC repair. Pre-reqs: enable fTPM + Secure Boot (Ryzen 3 3200G is Win11-supported), bump RAM from 5.9 GB, remove leftover Syncro agent. Test a local `.zip` with the built-in handler post-upgrade |
 | P1 | Upgrade REDNOURCARRIEVI (Carrie's machine) to Windows 11 | Howard | Win 10 22H2 (EOL 2025-10-14). In-place upgrade fails at SAFE_OS / APPLY_IMAGE `0x8007000D - 0x2000C` (ERROR_INVALID_DATA). Drivers + DISM/SFC/chkdsk already done. Manual attempt scheduled 2026-06-29 evening (fresh ISO, externals unplugged, AV off, cache cleared). RMM not usable for Rednour — hands-on only. If it fails, pull `C:\$WINDOWS.~BT\Sources\Panther\setuperr.log` around APPLY_IMAGE |
 | P1 | Restore/verify GuruRMM functionality for Rednour | Howard/Mike | 2026-06-29: RMM reported not working for this client — confirm scope (agents offline vs not a path for upgrades) and restore remote management |
+| P2 | Bill Carrie-machine / reception-upgrade work to Syncro #32368 | Howard/Mike | Ticket id 111999527, "New machine for Carrie as central hub/file share + reception upgrade" (created 2026-06-02, status Customer Reply). Bill when work complete — route through `/syncro`, do not free-hand |
 | P1 | Fix GuruRMM macOS agent enrollment on Nick's Apple Silicon Mac | Howard/Mike | Agent installs but does not enroll. Root cause: install script writes site CODE not UUID; server expects UUID. Fix = overwrite `/usr/local/etc/gururmm/site.plist` with `site_id = c7f5787c-8e71-45b3-841f-fa52436f7d26` and reload LaunchDaemon. Paste-block delivered to Howard's Discord DMs (2026-06-26). Blocked: need onsite access + Mac password. Code fix for Mike: enroll.rs accept site code OR install script stamp UUID. Coord todo 6f2d22be |
 | P1 | Vault migration of plaintext local-account passwords in Syncro customer notes | Howard/Mike | Accounts carrie, ale; not yet vaulted |
 | P2 | LEGALASST: WordPerfect 5 "not enough free space" on save | Howard | 2026-06-29: error on save regardless of location; ample free space verified. Likely legacy free-space overflow on large volume; OS upgrade will NOT fix. Mitigate via DOSBox / SUBST small-capacity drive; confirm WP version/edition |