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sync: auto-sync from HOWARD-HOME at 2026-06-10 13:15:14

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Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-06-10 13:15:14
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---
type: client
name: universal-minerals
display_name: Universal Minerals International Inc
last_compiled: 2026-06-10
compiled_by: HOWARD-HOME/claude-main
sources:
- clients/universal-minerals/session-logs/2026-06/2026-06-10-howard-cyndyoffice-freeze-diagnosis.md
- Syncro customer 34844920
- Syncro ticket #32397 (112445840)
- .claude/memory/cyndyoffice-physical-hp-lockups.md
backlinks: []
---
# Universal Minerals International Inc
Mineral / commodities business in Tucson, AZ. ACG client on a **per-incident (break-fix)
basis — NO prepaid block and NOT an RMM / monitoring client.** Work is billed per ticket
at standard rates. This is a thin seed article (first compiled 2026-06-10 from the
CyndyOffice freeze diagnosis); expand as more is learned, like the other client articles.
---
## Profile
- **Company type:** Minerals / commodities (domain `umint.com`)
- **Contract type:** Per-incident / break-fix. **Prepay hours: 0.0** (always re-check
`GET /customers/34844920` before billing). No monitoring or RMM contract.
- **Billing rate:** Onsite $175/hr (Syncro product 26118); standard non-prepaid rates.
[verify tax rate is assigned before any hardware/taxable billing]
- **Syncro customer ID:** `34844920`
- **Address:** 4620 South Coach Drive, Tucson, AZ 85714
- **Main phone:** 520-838-0945
- **Key contacts:**
- Amber R. — amberr@umint.com (Syncro primary email on file)
- Accounts Payable — accountspayable@umint.com (Syncro contact)
- **Cyndy** — primary user of the "CyndyOffice" workstation (the machine in ticket
#32397); [verify full name / role]
- **Active ticket:** #32397 (see Active Work)
---
## Infrastructure
> Sparse — only what surfaced during the 2026-06-10 freeze diagnosis. Expand as more
> of the environment is documented.
### Workstations
- **CyndyOffice** — Cyndy's primary desktop.
- **Hardware:** HP Pavilion Desktop **TP01-2xxx** (AMD, 16 logical CPUs, single 16 GB
Kingston DIMM, 1 TB WD SN530 NVMe).
- **Identifiers:** Product # (SKU) `318G6AA#ABA`; Serial / Service Tag `2MO21549RB`;
motherboard HP 8906; BIOS **F.38** (updated from F.36 on 2026-06-10).
- **OS:** Windows 11 Home, build 26200.
- **Line-of-business app:** QuickBooks **Enterprise 22.0** (2022 edition — past Intuit
support). QuickBooks Tool Hub installed.
- **RMM:** A GuruRMM agent was installed **temporarily for diagnosis only** on
2026-06-10 and **fully removed the same day** (services + binary + data dir
uninstalled, server-side record deleted). This client does not pay for RMM/monitoring.
### Email & Identity
- Domain `umint.com`. Platform (M365 / Google / on-prem Exchange) **[verify]**.
---
## Access
- **Syncro:** customer `34844920`.
- **Vault root:** none yet (`clients/universal-minerals/` not created in vault — no
credentials captured this engagement).
---
## Patterns & Known Issues
- **CyndyOffice intermittent hard freeze / forced power-off (under investigation,
2026-06-10).** The machine locks up solid and must be force-powered-off. Event-log
signature: ~20 occurrences over 6 weeks, each a **Kernel-Power 41 with bugcheck code 0
and NO crash dump**, paired with a 6008 dirty-shutdown; **no WHEA hardware errors**. With
crash dumps confirmed enabled, the absence of any dump means these are **true
hardware/firmware freezes, not a Windows BSOD/software crash** — the event log goes
silent at each freeze and resumes only at next boot. Ruled out: SSD healthy (0% wear),
sleep/wake (no auto-sleep on AC), AV conflict (Defender only), idle thermal (~30C).
Fixes applied 2026-06-10: **BIOS F.36 -> F.38, Fast Startup disabled, Windows Memory
Diagnostic PASSED**, orphaned `mbamchameleon` (Malwarebytes leftover) service removed.
**Prime remaining hardware suspect = PSU** (stock HP Pavilion supply) if it recurs.
Diagnostic detail: [[cyndyoffice-physical-hp-lockups]].
- **QuickBooks messaging crash-loop (separate from the freeze).**
`QuickBooksMessaging.exe` crash-loops (~15/min) with a .NET
`System.ObjectDisposedException` updating its system-tray NotifyIcon. Log noise only,
not the freeze cause. Repaired via QuickBooks Tool Hub 2026-06-10 (confirm clear once the
company file is in active use). QB Enterprise 22.0 is past Intuit support — a version
upgrade is the longer-term fix.
- **Break-fix client — confirm scope/authorization per incident.** No standing
monitoring or RMM. Any RMM agent used for diagnosis must be removed afterward (as was
done 2026-06-10).
---
## Active Work
- **Ticket #32397 — "Onsite - Computer intermittently freezing and shutting down"
(Universal Minerals, In Progress).**
- Diagnosis complete; BIOS + Fast Startup fixes applied; RAM passed; boot-error cleanup
done. Machine is in a **monitoring window** to confirm the freezing has stopped (freezes
had been every 1-3 days). RMM removed, so monitoring is now manual / customer-reported.
- **Contingency (documented publicly on the ticket):** if freezing recurs, next step is a
full hardware diagnostic (extended memory + drive/power testing) plus a backup and clean
Windows reinstall to rule out OS corruption — ~1-2 days of machine downtime.
- **Billed:** 1.0h onsite, $175.00, invoice **#67810** (2026-06-10). Client emailed the
work summary + contingency note. Invoice PDF send is a GUI step (no verified API
endpoint).
---
## History Highlights
| Date | Event |
|---|---|
| 2026-06-09 | Ticket #32397 opened — CyndyOffice intermittently freezing and shutting down |
| 2026-06-10 | Diagnosed via temporary GuruRMM agent: confirmed hardware/firmware hard-freeze signature (Kernel-Power 41, bugcheck 0, no dump/WHEA). Applied BIOS F.38, disabled Fast Startup, ran memory test (passed), removed orphaned mbamchameleon service. Repaired QuickBooks messaging crash-loop (Tool Hub) |
| 2026-06-10 | Billed 1.0h onsite ($175, invoice #67810); client emailed summary + 1-2 day reinstall/HW-test contingency |
| 2026-06-10 | GuruRMM agent removed from CyndyOffice (uninstalled on endpoint + server record deleted) — client does not pay for RMM |
---
## Compilation Notes
- Seeded 2026-06-10 (HOWARD-HOME/claude-main) from the CyndyOffice freeze-diagnosis
session log, Syncro customer 34844920, and ticket #32397. First article for this client.
- **Break-fix / no-RMM client** — the GuruRMM agent on CyndyOffice was a temporary
diagnostic tool, removed same-day.
- Flagged `[verify]`: Cyndy's full name/role; email platform for umint.com; Syncro tax-rate
assignment; the rest of the on-site environment (server? other workstations? network?).
## Backlinks
*(none yet)*

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| [Universal Cryogenics](clients/ucryo.md) | New client onboarded 2026-06-02; ucryo.local DC (UC2-SERVER), 8 agents, 2019 TrickBot remediated, Backblaze TLS backup fix | 2026-06-02 |
| [Sif-oidak District - Tohono O'odham Nation](clients/sif-oidak.md) | Tribal government; SifOidak.local AD domain; SIF-SERVER (primary DC) + SIF-SERVER2 + 2 laptops GuruRMM enrolled; M365 sifoidak.onmicrosoft.com onboarded 2026-06-03 (all 4 ACG MSP apps; 11/11 seats); not yet in CIPP; Syncro 7694718 | 2026-06-03 |
| [Starr Pass Realty](clients/starr-pass.md) | Real estate; Syncro 153298; flat-rate ~$92.93/mo; starrpass.com M365 tenant (222450dd) onboarded 2026-06-10; sole M365 user sysadmin@starrpass.com (Brian Shinn); DNS on ACG IX; legacy Neptune mailbox cansley@devconllc.com; 2 Syncro assets | 2026-06-10 |
| [Universal Minerals International](clients/universal-minerals.md) | Minerals/commodities, Tucson AZ; Syncro 34844920; **break-fix, no prepaid/RMM**; CyndyOffice (HP Pavilion TP01, Win11 Home, QuickBooks Enterprise 22.0) intermittent hard-freeze (Kernel-Power 41, no dump = hardware/firmware) — BIOS F.38 + Fast Startup off + memtest passed 2026-06-10, PSU prime remaining suspect; QB messaging crash-loop repaired; ticket #32397 monitoring; temporary diagnostic RMM agent removed same-day | 2026-06-10 |
## Projects
@@ -119,6 +120,7 @@ Run `/wiki-lint` to check for stale entries and broken backlinks.
| Scileppi Law | Sylvias-Mini (M2 Mac mini) | GuruRMM (enrollment pending) |
| Universal Cryogenics | UC2-SERVER (172.29.0.5, DC, guest VM); WIN-709JUVCJ2DQ (172.29.0.4, Hyper-V/Veeam, Dell PowerEdge 2950); 6 workstations (ucryo.local, 172.29.0.x) | GuruRMM (8 agents, site LIGHT-WOLF-2305) |
| Wolkin Law | FRONT (10.147.19.199 ZeroTier, office PC, SMB share host); RSW-Laptop (10.147.19.54 ZeroTier, remote); DESKTOP-V1JT1SE (out of scope); RICOH printer (172.17.110.110); M365 rswolkin.com | GuruRMM (3 Win11 agents, client Wolkin, Robert/Main); ZeroTier mesh VPN 17d709436c834c9b |
| Universal Minerals International | CyndyOffice (HP Pavilion TP01-2xxx, Win11 Home, S/N 2MO21549RB) — break-fix; no managed infra documented | — (RMM agent was temporary, removed 2026-06-10) |
---