6.5 KiB
type, name, display_name, last_compiled, compiled_by, sources, backlinks
| type | name | display_name | last_compiled | compiled_by | sources | backlinks | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| client | universal-minerals | Universal Minerals International Inc | 2026-06-10 | HOWARD-HOME/claude-main |
|
Universal Minerals International Inc
Mineral / commodities business in Tucson, AZ. ACG client on a per-incident (break-fix) basis — NO prepaid block and NOT an RMM / monitoring client. Work is billed per ticket at standard rates. This is a thin seed article (first compiled 2026-06-10 from the CyndyOffice freeze diagnosis); expand as more is learned, like the other client articles.
Profile
- Company type: Minerals / commodities (domain
umint.com) - Contract type: Per-incident / break-fix. Prepay hours: 0.0 (always re-check
GET /customers/34844920before billing). No monitoring or RMM contract. - Billing rate: Onsite $175/hr (Syncro product 26118); standard non-prepaid rates. [verify tax rate is assigned before any hardware/taxable billing]
- Syncro customer ID:
34844920 - Address: 4620 South Coach Drive, Tucson, AZ 85714
- Main phone: 520-838-0945
- Key contacts:
- Amber R. — amberr@umint.com (Syncro primary email on file)
- Accounts Payable — accountspayable@umint.com (Syncro contact)
- Cyndy — primary user of the "CyndyOffice" workstation (the machine in ticket #32397); [verify full name / role]
- Active ticket: #32397 (see Active Work)
Infrastructure
Sparse — only what surfaced during the 2026-06-10 freeze diagnosis. Expand as more of the environment is documented.
Workstations
- CyndyOffice — Cyndy's primary desktop.
- Hardware: HP Pavilion Desktop TP01-2xxx (AMD, 16 logical CPUs, single 16 GB Kingston DIMM, 1 TB WD SN530 NVMe).
- Identifiers: Product # (SKU)
318G6AA#ABA; Serial / Service Tag2MO21549RB; motherboard HP 8906; BIOS F.38 (updated from F.36 on 2026-06-10). - OS: Windows 11 Home, build 26200.
- Line-of-business app: QuickBooks Enterprise 22.0 (2022 edition — past Intuit support). QuickBooks Tool Hub installed.
- RMM: A GuruRMM agent was installed temporarily for diagnosis only on 2026-06-10 and fully removed the same day (services + binary + data dir uninstalled, server-side record deleted). This client does not pay for RMM/monitoring.
Email & Identity
- Domain
umint.com. Platform (M365 / Google / on-prem Exchange) [verify].
Access
- Syncro: customer
34844920. - Vault root: none yet (
clients/universal-minerals/not created in vault — no credentials captured this engagement).
Patterns & Known Issues
-
CyndyOffice intermittent hard freeze / forced power-off (under investigation, 2026-06-10). The machine locks up solid and must be force-powered-off. Event-log signature: ~20 occurrences over 6 weeks, each a Kernel-Power 41 with bugcheck code 0 and NO crash dump, paired with a 6008 dirty-shutdown; no WHEA hardware errors. With crash dumps confirmed enabled, the absence of any dump means these are true hardware/firmware freezes, not a Windows BSOD/software crash — the event log goes silent at each freeze and resumes only at next boot. Ruled out: SSD healthy (0% wear), sleep/wake (no auto-sleep on AC), AV conflict (Defender only), idle thermal (~30C). Fixes applied 2026-06-10: BIOS F.36 -> F.38, Fast Startup disabled, Windows Memory Diagnostic PASSED, orphaned
mbamchameleon(Malwarebytes leftover) service removed. Prime remaining hardware suspect = PSU (stock HP Pavilion supply) if it recurs. Diagnostic detail: cyndyoffice-physical-hp-lockups. -
QuickBooks messaging crash-loop (separate from the freeze).
QuickBooksMessaging.execrash-loops (~15/min) with a .NETSystem.ObjectDisposedExceptionupdating its system-tray NotifyIcon. Log noise only, not the freeze cause. Repaired via QuickBooks Tool Hub 2026-06-10 (confirm clear once the company file is in active use). QB Enterprise 22.0 is past Intuit support — a version upgrade is the longer-term fix. -
Break-fix client — confirm scope/authorization per incident. No standing monitoring or RMM. Any RMM agent used for diagnosis must be removed afterward (as was done 2026-06-10).
Active Work
- Ticket #32397 — "Onsite - Computer intermittently freezing and shutting down"
(Universal Minerals, In Progress).
- Diagnosis complete; BIOS + Fast Startup fixes applied; RAM passed; boot-error cleanup done. Machine is in a monitoring window to confirm the freezing has stopped (freezes had been every 1-3 days). RMM removed, so monitoring is now manual / customer-reported.
- Contingency (documented publicly on the ticket): if freezing recurs, next step is a full hardware diagnostic (extended memory + drive/power testing) plus a backup and clean Windows reinstall to rule out OS corruption — ~1-2 days of machine downtime.
- Billed: 1.0h onsite, $175.00, invoice #67810 (2026-06-10). Client emailed the work summary + contingency note. Invoice PDF send is a GUI step (no verified API endpoint).
History Highlights
| Date | Event |
|---|---|
| 2026-06-09 | Ticket #32397 opened — CyndyOffice intermittently freezing and shutting down |
| 2026-06-10 | Diagnosed via temporary GuruRMM agent: confirmed hardware/firmware hard-freeze signature (Kernel-Power 41, bugcheck 0, no dump/WHEA). Applied BIOS F.38, disabled Fast Startup, ran memory test (passed), removed orphaned mbamchameleon service. Repaired QuickBooks messaging crash-loop (Tool Hub) |
| 2026-06-10 | Billed 1.0h onsite ($175, invoice #67810); client emailed summary + 1-2 day reinstall/HW-test contingency |
| 2026-06-10 | GuruRMM agent removed from CyndyOffice (uninstalled on endpoint + server record deleted) — client does not pay for RMM |
Compilation Notes
- Seeded 2026-06-10 (HOWARD-HOME/claude-main) from the CyndyOffice freeze-diagnosis session log, Syncro customer 34844920, and ticket #32397. First article for this client.
- Break-fix / no-RMM client — the GuruRMM agent on CyndyOffice was a temporary diagnostic tool, removed same-day.
- Flagged
[verify]: Cyndy's full name/role; email platform for umint.com; Syncro tax-rate assignment; the rest of the on-site environment (server? other workstations? network?).
Backlinks
(none yet)