sync: auto-sync from HOWARD-HOME at 2026-06-10 13:15:14
Author: Howard Enos Machine: HOWARD-HOME Timestamp: 2026-06-10 13:15:14
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wiki/clients/universal-minerals.md
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---
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type: client
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name: universal-minerals
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display_name: Universal Minerals International Inc
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last_compiled: 2026-06-10
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compiled_by: HOWARD-HOME/claude-main
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sources:
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- clients/universal-minerals/session-logs/2026-06/2026-06-10-howard-cyndyoffice-freeze-diagnosis.md
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- Syncro customer 34844920
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- Syncro ticket #32397 (112445840)
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- .claude/memory/cyndyoffice-physical-hp-lockups.md
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backlinks: []
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---
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# Universal Minerals International Inc
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Mineral / commodities business in Tucson, AZ. ACG client on a **per-incident (break-fix)
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basis — NO prepaid block and NOT an RMM / monitoring client.** Work is billed per ticket
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at standard rates. This is a thin seed article (first compiled 2026-06-10 from the
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CyndyOffice freeze diagnosis); expand as more is learned, like the other client articles.
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---
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## Profile
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- **Company type:** Minerals / commodities (domain `umint.com`)
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- **Contract type:** Per-incident / break-fix. **Prepay hours: 0.0** (always re-check
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`GET /customers/34844920` before billing). No monitoring or RMM contract.
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- **Billing rate:** Onsite $175/hr (Syncro product 26118); standard non-prepaid rates.
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[verify tax rate is assigned before any hardware/taxable billing]
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- **Syncro customer ID:** `34844920`
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- **Address:** 4620 South Coach Drive, Tucson, AZ 85714
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- **Main phone:** 520-838-0945
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- **Key contacts:**
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- Amber R. — amberr@umint.com (Syncro primary email on file)
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- Accounts Payable — accountspayable@umint.com (Syncro contact)
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- **Cyndy** — primary user of the "CyndyOffice" workstation (the machine in ticket
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#32397); [verify full name / role]
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- **Active ticket:** #32397 (see Active Work)
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---
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## Infrastructure
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> Sparse — only what surfaced during the 2026-06-10 freeze diagnosis. Expand as more
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> of the environment is documented.
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### Workstations
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- **CyndyOffice** — Cyndy's primary desktop.
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- **Hardware:** HP Pavilion Desktop **TP01-2xxx** (AMD, 16 logical CPUs, single 16 GB
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Kingston DIMM, 1 TB WD SN530 NVMe).
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- **Identifiers:** Product # (SKU) `318G6AA#ABA`; Serial / Service Tag `2MO21549RB`;
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motherboard HP 8906; BIOS **F.38** (updated from F.36 on 2026-06-10).
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- **OS:** Windows 11 Home, build 26200.
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- **Line-of-business app:** QuickBooks **Enterprise 22.0** (2022 edition — past Intuit
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support). QuickBooks Tool Hub installed.
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- **RMM:** A GuruRMM agent was installed **temporarily for diagnosis only** on
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2026-06-10 and **fully removed the same day** (services + binary + data dir
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uninstalled, server-side record deleted). This client does not pay for RMM/monitoring.
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### Email & Identity
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- Domain `umint.com`. Platform (M365 / Google / on-prem Exchange) **[verify]**.
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---
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## Access
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- **Syncro:** customer `34844920`.
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- **Vault root:** none yet (`clients/universal-minerals/` not created in vault — no
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credentials captured this engagement).
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---
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## Patterns & Known Issues
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- **CyndyOffice intermittent hard freeze / forced power-off (under investigation,
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2026-06-10).** The machine locks up solid and must be force-powered-off. Event-log
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signature: ~20 occurrences over 6 weeks, each a **Kernel-Power 41 with bugcheck code 0
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and NO crash dump**, paired with a 6008 dirty-shutdown; **no WHEA hardware errors**. With
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crash dumps confirmed enabled, the absence of any dump means these are **true
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hardware/firmware freezes, not a Windows BSOD/software crash** — the event log goes
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silent at each freeze and resumes only at next boot. Ruled out: SSD healthy (0% wear),
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sleep/wake (no auto-sleep on AC), AV conflict (Defender only), idle thermal (~30C).
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Fixes applied 2026-06-10: **BIOS F.36 -> F.38, Fast Startup disabled, Windows Memory
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Diagnostic PASSED**, orphaned `mbamchameleon` (Malwarebytes leftover) service removed.
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**Prime remaining hardware suspect = PSU** (stock HP Pavilion supply) if it recurs.
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Diagnostic detail: [[cyndyoffice-physical-hp-lockups]].
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- **QuickBooks messaging crash-loop (separate from the freeze).**
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`QuickBooksMessaging.exe` crash-loops (~15/min) with a .NET
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`System.ObjectDisposedException` updating its system-tray NotifyIcon. Log noise only,
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not the freeze cause. Repaired via QuickBooks Tool Hub 2026-06-10 (confirm clear once the
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company file is in active use). QB Enterprise 22.0 is past Intuit support — a version
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upgrade is the longer-term fix.
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- **Break-fix client — confirm scope/authorization per incident.** No standing
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monitoring or RMM. Any RMM agent used for diagnosis must be removed afterward (as was
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done 2026-06-10).
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---
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## Active Work
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- **Ticket #32397 — "Onsite - Computer intermittently freezing and shutting down"
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(Universal Minerals, In Progress).**
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- Diagnosis complete; BIOS + Fast Startup fixes applied; RAM passed; boot-error cleanup
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done. Machine is in a **monitoring window** to confirm the freezing has stopped (freezes
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had been every 1-3 days). RMM removed, so monitoring is now manual / customer-reported.
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- **Contingency (documented publicly on the ticket):** if freezing recurs, next step is a
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full hardware diagnostic (extended memory + drive/power testing) plus a backup and clean
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Windows reinstall to rule out OS corruption — ~1-2 days of machine downtime.
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- **Billed:** 1.0h onsite, $175.00, invoice **#67810** (2026-06-10). Client emailed the
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work summary + contingency note. Invoice PDF send is a GUI step (no verified API
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endpoint).
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---
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## History Highlights
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| Date | Event |
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|---|---|
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| 2026-06-09 | Ticket #32397 opened — CyndyOffice intermittently freezing and shutting down |
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| 2026-06-10 | Diagnosed via temporary GuruRMM agent: confirmed hardware/firmware hard-freeze signature (Kernel-Power 41, bugcheck 0, no dump/WHEA). Applied BIOS F.38, disabled Fast Startup, ran memory test (passed), removed orphaned mbamchameleon service. Repaired QuickBooks messaging crash-loop (Tool Hub) |
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| 2026-06-10 | Billed 1.0h onsite ($175, invoice #67810); client emailed summary + 1-2 day reinstall/HW-test contingency |
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| 2026-06-10 | GuruRMM agent removed from CyndyOffice (uninstalled on endpoint + server record deleted) — client does not pay for RMM |
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---
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## Compilation Notes
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- Seeded 2026-06-10 (HOWARD-HOME/claude-main) from the CyndyOffice freeze-diagnosis
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session log, Syncro customer 34844920, and ticket #32397. First article for this client.
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- **Break-fix / no-RMM client** — the GuruRMM agent on CyndyOffice was a temporary
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diagnostic tool, removed same-day.
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- Flagged `[verify]`: Cyndy's full name/role; email platform for umint.com; Syncro tax-rate
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assignment; the rest of the on-site environment (server? other workstations? network?).
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## Backlinks
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*(none yet)*
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