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memory: Syncro bot alerts must include ticket link

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Feedback from Mike (Bardach #32387): every Syncro ticket bot-alert needs a
clickable link (https://computerguru.syncromsp.com/tickets/<internal_id>).
post-bot-alert.sh posts raw text, so the URL must be in the message.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
This commit is contained in:
Mike Swanson
2026-06-05 11:59:14 -07:00
parent b9474ff286
commit c4ec2ed4b0
2 changed files with 23 additions and 0 deletions
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- [Mike — font preference](user_font_preference.md) — Mike prefers Lucida Console for monospace UI.
## Feedback
- [Bot alerts need a ticket link](feedback_bot_alert_ticket_link.md) — Syncro ticket bot-alerts MUST include a clickable link: https://computerguru.syncromsp.com/tickets/<internal_id> (internal id, not ticket number). post-bot-alert.sh posts raw text; put the URL in the message.
- [Scheduling = coord todo, not schedulers](feedback_scheduling_via_coord_todo.md) — Defer future work as a coord todo (POST /api/coord/todos; needs text + created_by_user + created_by_machine) for a later session to pick up. NOT /schedule remote CCR agents (no vault/creds there) or local scheduled tasks.
- [Attribution is read, never inferred](feedback_attribution_from_identity.md) — Who-did-what (user+machine) comes ONLY from identity.json + users.json + git authorship. Never infer from hostname patterns, the userEmail hint, or memory. The "5070" box is Mike's. sync.sh reconciles git config to identity.json; /save renders the User block via whoami-block.sh.
- [D2TESTNAS SSH Access](feedback_d2testnas_ssh.md) — Use root@192.168.0.9 with Paper123!@#, not sysadmin.

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---
name: feedback_bot_alert_ticket_link
description: Syncro/ticket bot alerts must include a clickable link to the ticket
metadata:
type: feedback
---
Every `#bot-alerts` post about a Syncro ticket MUST include a clickable link to that ticket.
`post-bot-alert.sh` posts the raw message verbatim — it does NOT auto-append a link — so the URL
must be in the message text. Discord auto-links bare URLs.
**Why:** Mike wants to click straight through to the ticket from the alert feed; an alert without
the link makes him hunt for it (flagged 2026-06-05 on Bardach #32387).
**How to apply:**
- Syncro ticket URL uses the **internal ticket id**, NOT the ticket number:
`https://computerguru.syncromsp.com/tickets/<internal_id>` (e.g. #32387 -> id 112248434 ->
`https://computerguru.syncromsp.com/tickets/112248434`).
- Put the URL on its own line after the summary, or inline. To edit an already-posted alert,
PATCH `https://discord.com/api/v10/channels/<channel>/messages/<message_id>` with `{content}`
(the bot can edit its own messages; token from `projects/discord-bot/bot-token.sops.yaml`).
- Applies to any ticket-related alert (create, update, close, comment, billing). See [[feedback_syncro_html]].