memory: Syncro bot alerts must include ticket link

Feedback from Mike (Bardach #32387): every Syncro ticket bot-alert needs a
clickable link (https://computerguru.syncromsp.com/tickets/<internal_id>).
post-bot-alert.sh posts raw text, so the URL must be in the message.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>

.claude/memory/feedback_bot_alert_ticket_link.md

@@ -0,0 +1,22 @@
+---
+name: feedback_bot_alert_ticket_link
+description: Syncro/ticket bot alerts must include a clickable link to the ticket
+metadata:
+  type: feedback
+---
+
+Every `#bot-alerts` post about a Syncro ticket MUST include a clickable link to that ticket.
+`post-bot-alert.sh` posts the raw message verbatim — it does NOT auto-append a link — so the URL
+must be in the message text. Discord auto-links bare URLs.
+
+**Why:** Mike wants to click straight through to the ticket from the alert feed; an alert without
+the link makes him hunt for it (flagged 2026-06-05 on Bardach #32387).
+
+**How to apply:**
+- Syncro ticket URL uses the **internal ticket id**, NOT the ticket number:
+  `https://computerguru.syncromsp.com/tickets/<internal_id>` (e.g. #32387 -> id 112248434 ->
+  `https://computerguru.syncromsp.com/tickets/112248434`).
+- Put the URL on its own line after the summary, or inline. To edit an already-posted alert,
+  PATCH `https://discord.com/api/v10/channels/<channel>/messages/<message_id>` with `{content}`
+  (the bot can edit its own messages; token from `projects/discord-bot/bot-token.sops.yaml`).
+- Applies to any ticket-related alert (create, update, close, comment, billing). See [[feedback_syncro_html]].