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## User
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- **User:** Howard Enos (howard)
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- **Machine:** Howard-Home
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- **Role:** tech
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## Session Summary
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Built and delivered the GPS -> GuruRMM paying-vs-enrolled reconciliation to Winter, then
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ran a live billing reconciliation with Winter and Mike in #ct-forum and turned the answers
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into an actionable deploy split. Started from `gps-master-status.md` (2026-07-07), pulled a
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live GuruRMM `/api/agents` count (2026-07-08) for all 40 active GPS clients, and produced a
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per-client table of GPS devices billed (Syncro) vs unique machines enrolled (RMM), grouped
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into under-enrolled / matched / over-enrolled. Sent the full list to Winter via Discord DM
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(and to Howard), then posted the billing questions to the private #ct-forum forum thread and
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blocked on human replies via the ask-forum background-wait pattern.
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Winter and Mike answered over several rounds. Over-enrolled clients turned out to be stale
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billing on our side: live Syncro confirmed Safesite (47), Dataforth (52), Design & Brand
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Envoys (3), Quantum Wealth (4), and Arizona Medical Transit (2) all now match RMM. Cascades
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bills off a Syncro-asset counter (not a fixed qty). Jimmy Company is billed annually (qty 12 =
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1 machine x 12 months minus a prepay discount) — 1 machine, correct. Mike ruled MVAN stays on
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GPS, PUTT keeps GPS only for the owner's personal account, and Stamback's count was wrong;
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Winter then adjusted PUTT 7->2 and Stamback 8->3 in Syncro (both now match RMM). For the
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remaining under-enrolled clients (Horseshoe, Reliant, Grabb, RARE, etc.) Winter said the bills
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are correct — auto-install agents where possible.
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Howard corrected a skill-first violation mid-session (I had hand-rolled raw curl against
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ScreenConnect and Syncro instead of using the `/screenconnect` sc.py wrapper and
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`/rmm-search`). Switched to the skills: pulled the full ScreenConnect Access fleet (959
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sessions) via sc.py, listed each target client's enrolled hostnames via rmm-search, and
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cross-referenced to compute the true deployable gap (SC-online + Windows + not in RMM). Result:
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4 machines are auto-installable right now — Horseshoe DESKTOP-5DD8C43, T&C Sorensen SERVER,
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Residential & Renovation DESKTOP-83II6D8, MVAN JUNE — everything else in the gap is genuinely
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onsite (no SC session, long-offline, or Mac). No agents were pushed (end of day).
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Closed by documenting everything: rewrote `gps-master-status.md` with live counts + a
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reconciliation section, added a dated section + next-session plan to `tracker.md`, marked the
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onsite sites in `onsite-check-list.md`, fixed `targets.json` (PUTT/Stamback), and updated 15
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customer wiki articles (via a background documentation agent) with each client's account change.
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## Key Decisions
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- Used the authoritative `gps-master-status.md` list but live-refreshed RMM counts (2026-07-08)
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before sending to Winter — over/under gaps are billing decisions, so current data mattered.
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- Routed the billing questions through `/ask-forum` (human-in-the-loop) rather than guessing;
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Winter is billing authority, Mike is owner. Multi-round background waits, zero tokens idle.
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- Grouped the list under/matched/over so the billing signal (possible under-billing vs deploy
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gap) is explicit for Winter.
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- Deploy split computed as SC-online AND Windows AND not-already-in-RMM — many online SC
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sessions (GND-SERVER, HSM-NEWSERVER, T&C already-enrolled boxes) are already managed, so raw
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SC reachability would overstate the gap.
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- Did NOT push any agents — Howard was wrapping for the day; recorded the 4 reachable targets +
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method for tomorrow.
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- Held Glaz-Tech (159 monthly / 88) and Brett (4 RMM / 3 billed) as open — Mike/Winter ruling
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pending; not chased.
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## Problems Encountered
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- Skill-first violation: hand-rolled curl against ScreenConnect + Syncro instead of using
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`/screenconnect` (sc.py) and `/rmm-search`. Howard corrected it; logged to errorlog.md
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(--correction). Switched to skills for the reachability + enrollment lookups.
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- SC company tags are inconsistent (typos/splits): "MVAN Enterprised", "BST - Business Services
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of Tucon", "Reliant / Farwest" (mixes Farwest/Wilcox, separate clients). Cross-referenced by
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hostname against RMM per client instead of trusting CP1 tags alone.
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- rmm-search -c "Residential" matched Sombra Residential LLC, not RARE — RARE has 0 in RMM;
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its SC machines (DESKTOP-83II6D8 online, DESKTOP-K8UVNL5 offline) are under the "Residential
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and Renovation" SC company.
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- SC session OS lives at .GuestInfo.OperatingSystemName (top-level GuestOperatingSystemName is
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absent) — confirmed all 4 deploy candidates are Windows (MVAN JUNE is a Win11 box, not the Mac).
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## Configuration Changes
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- Modified `projects/gps-rmm-audit/gps-master-status.md` — full rewrite: live 2026-07-08 counts,
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2026-07-08 reconciliation section, corrected billing, deploy split, open items.
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- Modified `projects/gps-rmm-audit/tracker.md` — added "2026-07-08 Winter/Mike billing
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reconciliation + deploy split" section with next-session plan.
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- Modified `projects/gps-rmm-audit/onsite-check-list.md` — 2026-07-08 update: 4 reachable
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push-pending machines called out; removed PUTT/Stamback (resolved by billing); updated MVAN,
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RARE, Marc, QWM entries; Jimmy resolved, Glaz-Tech/Brett held.
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- Modified `projects/gps-rmm-audit/targets.json` — PUTT target 7->2, Stamback 8->3 (bucket B).
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- Modified 15 wiki articles under `wiki/clients/` (putt-land-surveying, stamback-septic, jimmy,
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cascades-tucson, safesite, dataforth, design-and-brand-envoys, quantumwms,
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arizona-medical-transit, mvan-enterprises, horseshoe-management, reliant-well-drilling,
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grabb-durando, residential-renovation-engineering, tc-sorensen) — each with its 2026-07-08
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account change.
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- Appended one correction entry to `errorlog.md`.
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## Credentials & Secrets
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None created or newly discovered. Used existing vaulted credentials via skills: Syncro per-user
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API key (howard), ScreenConnect api_secret (`msp-tools/screenconnect.sops.yaml`), Discord bot
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token (`projects/discord-bot/bot-token.sops.yaml`), GuruRMM auth (rmm-auth.sh).
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## Infrastructure & Servers
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- GuruRMM API: live `/api/agents` (via rmm-auth.sh); 475 agent rows, 2026-07-08.
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- ScreenConnect: https://computerguru.screenconnect.com — 959 Access + 26 Support sessions.
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- Syncro: https://computerguru.syncromsp.com/api/v1 — recurring schedules per customer.
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- #ct-forum thread 1524553413629837444 (Discord) — the reconciliation Q&A.
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- Deploy sites: Horseshoe GOLD-OCEAN-4982, T&C Sorensen IRON-FORGE-1700, RARE LIGHT-TIGER-4397,
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MVAN LOWER-FORGE-6736.
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## Commands & Outputs
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- Live RMM per-client counts: `curl /api/agents | jq group_by(client_name) unique hostnames`.
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- SC fleet: `sc.py sessions --json` (959) ; online = ActiveConnections[].ProcessType==2 ;
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OS = .GuestInfo.OperatingSystemName.
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- Enrolled per client: `rmm-search.sh -c "<client>" --json | jq .[].hostname`.
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- Syncro billed GPS qty: `GET /schedules?customer_id=<cid>` -> `GET /schedules/<id>` -> sum GPS
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device SKUs (exclude AntiVirus/addon/discount/setup/trial).
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- ask-forum background wait: `ask-forum.sh --wait <thread> --after <msg_id> --timeout 3600`.
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## Pending / Incomplete Tasks
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- NEXT SESSION (2026-07-09): push GuruRMM one-liner to the 4 reachable machines via
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`/screenconnect send-command --confirm` (site one-liner `iex (irm
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'https://rmm.azcomputerguru.com/install/<SITE_CODE>/windows')`), verify each via rmm-search.
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- Get Mike/Winter ruling on Glaz-Tech (159 billed monthly / 88 RMM) and Brett Interiors
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(4 RMM / 3 billed, +1).
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- Onsite queue: MVAN x3 (CPC-chris-UZR6E, DESKTOP-I7504C5, June's MacBook, MITCH-LAPTOP),
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Grabb x3 (GND-ASUSWS, GND-JEANNETTE, HOMEPC), Horseshoe x2 (HSM-RANDI, HSM-SURFACE),
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Reliant reconcile (~13 assets vs 9 billed), Multicultural x1, BSoT x1, Marc x1 (Mac),
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Heieck/Little Hearts/Andy's (no footprint).
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- Optional: run `/wiki-compile` to refresh affected client articles from these logs.
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## Reference Information
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- Plan docs: `projects/gps-rmm-audit/{gps-master-status.md,tracker.md,onsite-check-list.md,targets.json}`.
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- SC deploy method verified 2026-07-08 (memory `reference_rmm_deploy_via_screenconnect`,
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`/screenconnect` SKILL.md).
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- Forum thread: 1524553413629837444. Winter Discord id 624666486362996755; Mike 264814939619721216.
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