sync: auto-sync from HOWARD-HOME at 2026-07-08 17:06:40

Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-07-08 17:06:40

projects/gps-rmm-audit/session-logs/2026-07/2026-07-08-howard-gps-billing-reconcile-winter-deploy-split.md

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+## User
+- **User:** Howard Enos (howard)
+- **Machine:** Howard-Home
+- **Role:** tech
+
+## Session Summary
+
+Built and delivered the GPS -> GuruRMM paying-vs-enrolled reconciliation to Winter, then
+ran a live billing reconciliation with Winter and Mike in #ct-forum and turned the answers
+into an actionable deploy split. Started from `gps-master-status.md` (2026-07-07), pulled a
+live GuruRMM `/api/agents` count (2026-07-08) for all 40 active GPS clients, and produced a
+per-client table of GPS devices billed (Syncro) vs unique machines enrolled (RMM), grouped
+into under-enrolled / matched / over-enrolled. Sent the full list to Winter via Discord DM
+(and to Howard), then posted the billing questions to the private #ct-forum forum thread and
+blocked on human replies via the ask-forum background-wait pattern.
+
+Winter and Mike answered over several rounds. Over-enrolled clients turned out to be stale
+billing on our side: live Syncro confirmed Safesite (47), Dataforth (52), Design & Brand
+Envoys (3), Quantum Wealth (4), and Arizona Medical Transit (2) all now match RMM. Cascades
+bills off a Syncro-asset counter (not a fixed qty). Jimmy Company is billed annually (qty 12 =
+1 machine x 12 months minus a prepay discount) — 1 machine, correct. Mike ruled MVAN stays on
+GPS, PUTT keeps GPS only for the owner's personal account, and Stamback's count was wrong;
+Winter then adjusted PUTT 7->2 and Stamback 8->3 in Syncro (both now match RMM). For the
+remaining under-enrolled clients (Horseshoe, Reliant, Grabb, RARE, etc.) Winter said the bills
+are correct — auto-install agents where possible.
+
+Howard corrected a skill-first violation mid-session (I had hand-rolled raw curl against
+ScreenConnect and Syncro instead of using the `/screenconnect` sc.py wrapper and
+`/rmm-search`). Switched to the skills: pulled the full ScreenConnect Access fleet (959
+sessions) via sc.py, listed each target client's enrolled hostnames via rmm-search, and
+cross-referenced to compute the true deployable gap (SC-online + Windows + not in RMM). Result:
+4 machines are auto-installable right now — Horseshoe DESKTOP-5DD8C43, T&C Sorensen SERVER,
+Residential & Renovation DESKTOP-83II6D8, MVAN JUNE — everything else in the gap is genuinely
+onsite (no SC session, long-offline, or Mac). No agents were pushed (end of day).
+
+Closed by documenting everything: rewrote `gps-master-status.md` with live counts + a
+reconciliation section, added a dated section + next-session plan to `tracker.md`, marked the
+onsite sites in `onsite-check-list.md`, fixed `targets.json` (PUTT/Stamback), and updated 15
+customer wiki articles (via a background documentation agent) with each client's account change.
+
+## Key Decisions
+
+- Used the authoritative `gps-master-status.md` list but live-refreshed RMM counts (2026-07-08)
+  before sending to Winter — over/under gaps are billing decisions, so current data mattered.
+- Routed the billing questions through `/ask-forum` (human-in-the-loop) rather than guessing;
+  Winter is billing authority, Mike is owner. Multi-round background waits, zero tokens idle.
+- Grouped the list under/matched/over so the billing signal (possible under-billing vs deploy
+  gap) is explicit for Winter.
+- Deploy split computed as SC-online AND Windows AND not-already-in-RMM — many online SC
+  sessions (GND-SERVER, HSM-NEWSERVER, T&C already-enrolled boxes) are already managed, so raw
+  SC reachability would overstate the gap.
+- Did NOT push any agents — Howard was wrapping for the day; recorded the 4 reachable targets +
+  method for tomorrow.
+- Held Glaz-Tech (159 monthly / 88) and Brett (4 RMM / 3 billed) as open — Mike/Winter ruling
+  pending; not chased.
+
+## Problems Encountered
+
+- Skill-first violation: hand-rolled curl against ScreenConnect + Syncro instead of using
+  `/screenconnect` (sc.py) and `/rmm-search`. Howard corrected it; logged to errorlog.md
+  (--correction). Switched to skills for the reachability + enrollment lookups.
+- SC company tags are inconsistent (typos/splits): "MVAN Enterprised", "BST - Business Services
+  of Tucon", "Reliant / Farwest" (mixes Farwest/Wilcox, separate clients). Cross-referenced by
+  hostname against RMM per client instead of trusting CP1 tags alone.
+- rmm-search -c "Residential" matched Sombra Residential LLC, not RARE — RARE has 0 in RMM;
+  its SC machines (DESKTOP-83II6D8 online, DESKTOP-K8UVNL5 offline) are under the "Residential
+  and Renovation" SC company.
+- SC session OS lives at .GuestInfo.OperatingSystemName (top-level GuestOperatingSystemName is
+  absent) — confirmed all 4 deploy candidates are Windows (MVAN JUNE is a Win11 box, not the Mac).
+
+## Configuration Changes
+
+- Modified `projects/gps-rmm-audit/gps-master-status.md` — full rewrite: live 2026-07-08 counts,
+  2026-07-08 reconciliation section, corrected billing, deploy split, open items.
+- Modified `projects/gps-rmm-audit/tracker.md` — added "2026-07-08 Winter/Mike billing
+  reconciliation + deploy split" section with next-session plan.
+- Modified `projects/gps-rmm-audit/onsite-check-list.md` — 2026-07-08 update: 4 reachable
+  push-pending machines called out; removed PUTT/Stamback (resolved by billing); updated MVAN,
+  RARE, Marc, QWM entries; Jimmy resolved, Glaz-Tech/Brett held.
+- Modified `projects/gps-rmm-audit/targets.json` — PUTT target 7->2, Stamback 8->3 (bucket B).
+- Modified 15 wiki articles under `wiki/clients/` (putt-land-surveying, stamback-septic, jimmy,
+  cascades-tucson, safesite, dataforth, design-and-brand-envoys, quantumwms,
+  arizona-medical-transit, mvan-enterprises, horseshoe-management, reliant-well-drilling,
+  grabb-durando, residential-renovation-engineering, tc-sorensen) — each with its 2026-07-08
+  account change.
+- Appended one correction entry to `errorlog.md`.
+
+## Credentials & Secrets
+
+None created or newly discovered. Used existing vaulted credentials via skills: Syncro per-user
+API key (howard), ScreenConnect api_secret (`msp-tools/screenconnect.sops.yaml`), Discord bot
+token (`projects/discord-bot/bot-token.sops.yaml`), GuruRMM auth (rmm-auth.sh).
+
+## Infrastructure & Servers
+
+- GuruRMM API: live `/api/agents` (via rmm-auth.sh); 475 agent rows, 2026-07-08.
+- ScreenConnect: https://computerguru.screenconnect.com — 959 Access + 26 Support sessions.
+- Syncro: https://computerguru.syncromsp.com/api/v1 — recurring schedules per customer.
+- #ct-forum thread 1524553413629837444 (Discord) — the reconciliation Q&A.
+- Deploy sites: Horseshoe GOLD-OCEAN-4982, T&C Sorensen IRON-FORGE-1700, RARE LIGHT-TIGER-4397,
+  MVAN LOWER-FORGE-6736.
+
+## Commands & Outputs
+
+- Live RMM per-client counts: `curl /api/agents | jq group_by(client_name) unique hostnames`.
+- SC fleet: `sc.py sessions --json` (959) ; online = ActiveConnections[].ProcessType==2 ;
+  OS = .GuestInfo.OperatingSystemName.
+- Enrolled per client: `rmm-search.sh -c "<client>" --json | jq .[].hostname`.
+- Syncro billed GPS qty: `GET /schedules?customer_id=<cid>` -> `GET /schedules/<id>` -> sum GPS
+  device SKUs (exclude AntiVirus/addon/discount/setup/trial).
+- ask-forum background wait: `ask-forum.sh --wait <thread> --after <msg_id> --timeout 3600`.
+
+## Pending / Incomplete Tasks
+
+- NEXT SESSION (2026-07-09): push GuruRMM one-liner to the 4 reachable machines via
+  `/screenconnect send-command --confirm` (site one-liner `iex (irm
+  'https://rmm.azcomputerguru.com/install/<SITE_CODE>/windows')`), verify each via rmm-search.
+- Get Mike/Winter ruling on Glaz-Tech (159 billed monthly / 88 RMM) and Brett Interiors
+  (4 RMM / 3 billed, +1).
+- Onsite queue: MVAN x3 (CPC-chris-UZR6E, DESKTOP-I7504C5, June's MacBook, MITCH-LAPTOP),
+  Grabb x3 (GND-ASUSWS, GND-JEANNETTE, HOMEPC), Horseshoe x2 (HSM-RANDI, HSM-SURFACE),
+  Reliant reconcile (~13 assets vs 9 billed), Multicultural x1, BSoT x1, Marc x1 (Mac),
+  Heieck/Little Hearts/Andy's (no footprint).
+- Optional: run `/wiki-compile` to refresh affected client articles from these logs.
+
+## Reference Information
+
+- Plan docs: `projects/gps-rmm-audit/{gps-master-status.md,tracker.md,onsite-check-list.md,targets.json}`.
+- SC deploy method verified 2026-07-08 (memory `reference_rmm_deploy_via_screenconnect`,
+  `/screenconnect` SKILL.md).
+- Forum thread: 1524553413629837444. Winter Discord id 624666486362996755; Mike 264814939619721216.