wiki: compile jimmy (seed) — Jimmy Company / BLASTER2 onboarding + backup state

wiki/clients/jimmy.md

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+---
+type: client
+name: jimmy
+display_name: Jimmy Company
+last_compiled: 2026-06-19
+compiled_by: GURU-5070/claude-main
+sources:
+  - clients/jimmy/session-logs/2026-06/2026-06-19-mike-blaster2-onboarding-cleanup.md
+  - clients/jimmy/reports/2026-06-19-blaster2-remediation.md
+  - clients/jimmy/onboarding-baselines/BLASTER2-20260619T191759.md
+backlinks: []
+---
+
+# Jimmy Company
+
+## Profile
+- **Contract type:** Break-fix (per-ticket labor; an apparent recurring annual service charge ~$200 lands each Feb/Apr — verify what it covers)
+- **Key contacts:** Jimmy Hughes — jimmyco333@gmail.com, 520-744-4119
+- **Address:** 5530 North Camino De La Tierra, Tucson AZ
+- **Billing rate:** $150/hr (Labor - Remote Business, current). Historical labor $150–225/hr.
+- **Hours remaining (if prepaid):** none — no prepaid block (Syncro `prepay_hours` null)
+- **Active ticket:** none open. Most recent: #32442 (Invoiced 2026-06-19).
+- **Syncro customer ID:** 18560272 · **Managed assets (Syncro):** 1
+- **GuruRMM:** onboarded 2026-06-19 — site "Main", code `SILVER-LION-5647`
+
+## Infrastructure
+
+### Workstations
+| Host | OS | Hardware | Notes |
+|---|---|---|---|
+| BLASTER2 | Windows 10 Pro 22H2 (build 19045, **EOL 2025-10-14**) | Lenovo, i5-3470 (2012), 3.8 GB RAM, BIOS 2013 | Workgroup, IP 192.168.0.95. Only managed machine. Replacement recommended (EOL OS on unsupportable hardware). |
+
+### Backups (MSP360 / mspbackups)
+- **Account:** `jimmyco333@gmail.com` on MSP360 Managed Backup.
+- **Cloud:** Backblaze B2 destination — healthy.
+- **Local:** external 7.45 TB drive (E:, Seagate Backup+ Hub) — **full** (0.74 GB free). Two local plans
+  (image-based + file) failing `NotEnoughSpaceOnLocalDestination`. 90-day retention set 2026-06-19; space
+  reclaim pending in the MSP360 console (agent-side deletion blocked by provider policy).
+
+## Access
+- **GuruRMM:** agent on BLASTER2; site enrollment key in vault `clients/jimmy/gururmm-site-main.sops.yaml`.
+- **MSP360 API:** `msp-tools/msp360-api.sops.yaml` (monitoring-only). Local backup account `jimmyco333@gmail.com`.
+- **Vault path:** `clients/jimmy/`
+
+## Patterns & Known Issues
+- **Backups are the recurring theme.** Ticket history is dominated by backup setup/repair (QuickBooks data
+  files, external-drive issues, online/manual backup checks) going back to 2019. The local backup drive
+  filling up and failing is the latest instance.
+- **Aging single workstation.** One machine, Windows 10 EOL on 2012-era hardware — expect reliability/perf
+  issues (2 unexpected shutdowns in 14 days observed at onboarding) until replaced.
+- **Leftover third-party tooling.** A Kaseya RMM agent from a prior provider was found and removed at
+  onboarding — watch for other orphaned vendor software.
+
+## Active Work
+- *No open Syncro tickets as of 2026-06-19.*
+- **Open follow-up (not ticketed):** MSP360 console purge to free E: (worklist prepared — ~20 image gens
+  ≤2026-03-01, ~65 file gens ≤2026-03-17, ~1 TB orphaned legacy bunches, optional 722 GB non-MSP360 data);
+  then re-run both local plans. Recommend BLASTER2 replacement (Win10 EOL). 5 pending Windows updates +
+  pending reboot.
+
+## History Highlights
+- **2026-06-19** — Onboarded to GuruRMM (site SILVER-LION-5647); full onboarding diagnostic = RED.
+  Remediated: enabled RDP NLA, removed leftover Kaseya agent, cleanup scan (machine clean). Set 90-day
+  MSP360 local retention; space reclaim blocked by provider policy → handed to MSP360 console. Billed
+  1 hr remote ($150) on #32442.
+- **2019–2024** — Recurring break-fix: backup setup/repair (QuickBooks files, external drive, online/manual
+  backups), slowness, printing, VPN setup, scanner/email issues. Backups the consistent throughline.
+
+## Backlinks
+- *(none yet)*