sync: auto-sync from HOWARD-HOME at 2026-07-14 17:41:40

Author: Howard Enos
Machine: HOWARD-HOME
Timestamp: 2026-07-14 17:41:40

.syncro-cust.json

@@ -0,0 +1,16 @@
+{
+  "id": 3011084,
+  "business_name": "Bardach, Barbara",
+  "prepay_hours": "16.25",
+  "notes": "13.5 Hours moved from AT - 11/30/16 - B\n\n**Please call customer prior to arriving for exact directions because GPS will route you to another location**\nPhone overwritten in QBO: 5207420303",
+  "contacts": [
+    {
+      "firstname": null,
+      "lastname": null,
+      "title": null,
+      "email": "barbara@bardach.net",
+      "phone": "520-275-3867",
+      "mobile": "520-275-3867"
+    }
+  ]
+}

errorlog.md

@@ -19,6 +19,14 @@ Categories (the `[type]` tag): _(none)_ = skill/command execution failure ·
 
 <!-- Append entries below this line -->
 
+2026-07-15 | Howard-Home | msp360 | POST /api/Licenses/Release -> HTTP 400: {'Message': 'Licensing API methods are not enabled for your account'} [ctx: command=release-license]
+
+2026-07-15 | Howard-Home | msp360 | release-license --user-id alone returns 400 - API requires LicenseID in Release payload [ctx: endpoint=/api/Licenses/Release]
+
+2026-07-15 | Howard-Home | msp360 | POST /api/Licenses/Release -> HTTP 400: {'Message': 'The request is invalid.', 'ModelState': {'releaseLicense.LicenseID': ['The LicenseID field is required.']}} [ctx: command=release-license]
+
+2026-07-15 | Howard-Home | rmm/powershell-dispatch | [friction] embedded escaped double-quotes in CIM -Filter mangled by RMM dispatch layer; fix = quote-free filters built by string concat / [char]39 [ctx: ref=feedback_windows_quote_stripping]
+
 2026-07-14 | Howard-Home | discord-dm | [correction] user said 'send to me and winter'; assumed 'me'=mike, but identity.json user is howard — 'me' must resolve to the session user from identity.json
 
 2026-07-14 | Howard-Home | prairie-schooner/network-discovery | [correction] assumed 80:5E:C0 and E4:24:6C OUIs were Ubiquiti; correct is Yealink (phones) and Dahua (NVR) - verified via TLS cert subjects

session-logs/2026-07/2026-07-14-howard-msp360-backup-list-discord.md

@@ -56,3 +56,59 @@ First send went to Mike and Winter — misresolved "me" in the request to Mike (
 
 - Skills used: `msp360`, `discord-dm`, memory rule `feedback_identity_precedence`.
 - MSP360 status codes: 0/1 OK, 2 warn, 3 fail, 4 running, 6 interrupted, 7 completed-with-warnings.
+
+## Update: 17:41 PT — backup triage + expired-license fix attempt
+
+### Summary
+
+Triaged the failing and no-plan backup clients (Air Pros and Tucson Coin excluded per Howard). Pulled `monitoring --failed`, `monitoring --stale 30`, and the full license pool.
+
+Key finding: the 2026-07-01 monthly renewal rolled 41 licenses to 2026-08-01, but 4 Server seats did NOT renew and expired — CS-SERVER (Cascades of Tucson), VWP-FILES + WINFileSvr (Valleywide Plastering), DESKTOP-BMBTQLI (Len's Auto). All four machines throw MBSLicense Critical; all are in automatic license mode (LicMode=2). Free pool has only ONE valid Server seat (exp 2026-08-01, id 7454b8e3-5aa7-43a1-b3c1-eb7605bad6c2); the other 9 free Server seats are also expired.
+
+Attempted the fix via API (release expired + regrant). BLOCKED: `/api/Licenses/Release` returns HTTP 400 "Licensing API methods are not enabled for your account" — Grant/Release/Revoke are feature-gated off, same class as the /api/Computers gate. Fix is console-only.
+
+### Triage results
+
+P1 failures (non-license):
+- Hartman / DESKTOP-EVA4H1A: daily plan hard-FAILED (ran 2026-07-14, no error detail in monitoring feed — needs agent-side log).
+- Jimmy Company / Blaster2: local destination FULL (Critical, code 1506) on both plans incl. image/system-state.
+- Financial Safeguards / FSG-SRV-02: no full backup scheduled -> retention policy cannot apply (code 1537).
+
+P1 no-plan (billed users, zero plans reporting): Arizona Medical Transit (148 GB), Martell and Associates (3.27 TB), Rincon Vista Veterinary (1.87 TB), Stamback Services (3 TB), Sorensen (0 GB — never landed data). Need per-client human decision: reinstall agent or stop billing.
+
+P2 stale successes: Instrumental Music IMC1 images (last 2024-10-24), Glaztech GTI-INV-VMHOST image+Hyper-V (2025-10-26/28), Tedards (2025-07-12, 0 GB), Tucson Safety TSAM-SERVER (2026-02-25), Desert RV local (2026-05-07), Len's Auto LAB-SVR image (2026-06-07), Dataforth SAGE-SQL old interrupted restore plan (cosmetic).
+
+P3 benign: path-missing/file-in-use/skip-mask warnings (Anaise, Desert RV, Rohrbach, Dataforth PBX); IMC1 SQL LSN mismatch self-healed via forced full. "Consistency check" rows stuck Running/never look like UI artifacts.
+
+### Key Decisions
+
+- Fix order proposed: license seats -> Jimmy disk full -> Hartman failure -> no-plan decisions -> stale sweep.
+- Did not experiment with granting expired pool seats; blocked by API gate anyway.
+- License renewal = spending money + console access = Mike's call; proposed ask-forum DM to Mike (renew 4 Server seats + enable Licensing API methods), awaiting Howard's go.
+
+### Problems Encountered
+
+- `release-license --user-id` alone -> HTTP 400 (LicenseID field required). Retried with `--license-id`; logged to errorlog.
+- `/api/Licenses/Release` with full payload -> HTTP 400 "Licensing API methods are not enabled for your account" — hard blocker, console-only fix.
+- `billing --json` not a valid flag (billing subcommand has no --json; plain output is already JSON).
+
+### Credentials & Secrets
+
+- None new. Vault has ONLY the MSP360 API creds (`msp-tools/msp360-api.sops.yaml`, login kY9PvDdWki); NO console login stored — console admin is Mike's account (created API creds 2026-05-18).
+
+### Reference Information
+
+- Expired license IDs: WINFileSvr=93b3412b-9746-4949-a592-5369cd29d1c7, VWP-FILES=0a120352-aa4a-4785-bfdb-4e0c2980dd3c, CS-SERVER=7d26ae45-8af9-4fd0-8bed-011d18e82631, DESKTOP-BMBTQLI=52e2b4a4-da50-4980-bfad-61f3b397e559
+- User IDs: WINFileSvr=30d7edce-1d60-4657-abc1-58ad30210e81, VWP-FILES=634e86db-b3e5-4f4e-ae9b-74d83eeb21de, CS-SERVER=08d55d69-bf76-40b5-ae45-b1bbe0064c14, DESKTOP-BMBTQLI=06109a61-2ba2-4547-8294-f88d5e1799ba
+- Only valid free Server seat: 7454b8e3-5aa7-43a1-b3c1-eb7605bad6c2 (exp 2026-08-01)
+- MSP360 status codes: 2 warn / 3 fail / 6 interrupted / 7 completed-with-warnings; error codes: 1407 MBSLicense, 1506 NotEnoughSpaceOnLocalDestination, 1537 retention-without-full, 1601 PathNotFound, 1605 file-in-use, 1811 SQL LSN mismatch.
+
+### Pending / Incomplete Tasks
+
+- AWAITING GO: ask-forum DM to Mike — renew 4 Server seats in MSP360 console + optionally enable Licensing API methods (and Remote Management API).
+- Jimmy Company Blaster2: clear/expand full local backup destination.
+- Hartman DESKTOP-EVA4H1A: investigate hard-failing daily plan (agent logs).
+- Financial Safeguards FSG-SRV-02: schedule full backup or enable Forever-Forward-Incremental.
+- No-plan clients (AMT, Martell, Rincon Vista, Sorensen, Stamback): reinstall-or-stop-billing decision per client.
+- Stale P2 sweep (Instrumental, Glaztech, Tedards, Tucson Safety, Desert RV, Len's LAB-SVR).
+- Deferred per Howard: Air Pros, Tucson Coin.