wiki: seed remaining clients and projects (batch 3)
Adds 11 client articles and 5 project articles: Clients: kittle, khalsa, anaise, azcomputerguru.com, bg-builders, evs, furrier, horseshoe-management, kittle-design, scileppi-law, western-tire Projects: discord-bot, radio-show, msp-pricing, wrightstown-smarthome, wrightstown-solar Updates wiki/index.md with all new entries, cross-references, and removes seeded client:birthbiologic from compilation queue. Critical findings surfaced: - Kittle: WS2025 EVAL license, no backups, 3 plaintext creds in Syncro - Western Tire: SSL cert *.westerntire.com expires 2026-05-30 - Kittle Design: active compromise (Ken inbox rule unresolved) - Horseshoe Mgmt: plaintext creds for 5+ users in Syncro notes Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
This commit is contained in:
196
wiki/projects/msp-pricing.md
Normal file
196
wiki/projects/msp-pricing.md
Normal file
@@ -0,0 +1,196 @@
|
||||
---
|
||||
type: project
|
||||
name: msp-pricing
|
||||
display_name: MSP Pricing & Marketing
|
||||
last_compiled: 2026-05-24
|
||||
compiled_by: DESKTOP-0O8A1RL/claude-main
|
||||
sources:
|
||||
- projects/msp-pricing/session-logs/2026-02-01-project-import.md
|
||||
- projects/msp-pricing/session-logs/2026-02-03-buyers-guide-refinements.md
|
||||
---
|
||||
|
||||
# MSP Pricing & Marketing
|
||||
|
||||
## Overview
|
||||
|
||||
Pricing structure documentation, calculators, and marketing materials for Arizona Computer Guru's managed services offerings (GPS — Guru Protection Services). Covers GPS Endpoint Monitoring, Support Plans, Block Time, Web Hosting, Email Hosting (WHM + M365), Email Security, and VoIP.
|
||||
|
||||
Also includes the MSP Buyers Guide — a marketing document that helps prospects evaluate MSPs, with ACG's GPS plans as the reference example.
|
||||
|
||||
**Status:** Active reference project. Core pricing documentation and Python calculators exist. Buyers Guide exists in HTML (paginated and continuous-scroll versions). Further development (customer-facing web calculator, proposal templates, ROI calculator) is pending.
|
||||
|
||||
**Location:** `projects/msp-pricing/` in the ClaudeTools repo.
|
||||
|
||||
---
|
||||
|
||||
## Tech Stack
|
||||
|
||||
| Item | Technology |
|
||||
|---|---|
|
||||
| Pricing calculators | Python (py, not python3) |
|
||||
| Marketing documents | HTML (hand-crafted, dual versions: paginated + continuous-scroll) |
|
||||
| Content source | Markdown (`docs/*.md`, `marketing/*-Content.md`) |
|
||||
|
||||
---
|
||||
|
||||
## Architecture
|
||||
|
||||
The project is a documentation and tooling repository, not a running application.
|
||||
|
||||
```
|
||||
projects/msp-pricing/
|
||||
README.md
|
||||
docs/
|
||||
gps-pricing-structure.md
|
||||
web-email-hosting-pricing.md
|
||||
voip-pricing-structure.md
|
||||
calculators/
|
||||
gps-calculator.py
|
||||
complete-pricing-calculator.py
|
||||
marketing/
|
||||
MSP-Buyers-Guide.html -- original paginated
|
||||
MSP-Buyers-Guide-NoPagination.html -- continuous-scroll (1,100+ lines)
|
||||
MSP-Buyers-Guide-Content.md
|
||||
Service-Overview-OnePager-Content.md
|
||||
GPS_Price_Sheet_12.html
|
||||
GPS_VoIP_Pricing.html
|
||||
GPS_VoIP_Tier_Comparison.html
|
||||
session-logs/
|
||||
```
|
||||
|
||||
### Calculators
|
||||
|
||||
- `gps-calculator.py` — GPS-only quotes (endpoints, tiers, equipment, support).
|
||||
- `complete-pricing-calculator.py` — Full integrated quote: GPS + web hosting + email + security. Key functions: `calculate_whm_email()`, `calculate_m365_email()`, `calculate_web_hosting()`, `calculate_complete_quote()`, `print_complete_quote()`.
|
||||
|
||||
---
|
||||
|
||||
## Deployment / Hosting
|
||||
|
||||
*(not documented)* — This is a local documentation/tooling project. No deployed service. The Buyers Guide HTML files are intended as print handouts or web-viewable documents, not hosted web pages.
|
||||
|
||||
---
|
||||
|
||||
## Configuration / Credentials
|
||||
|
||||
*(not documented)* — No secrets or credentials are associated with this project. Pricing data is maintained directly in markdown and HTML files.
|
||||
|
||||
---
|
||||
|
||||
## Active Work / Open Items
|
||||
|
||||
- [ ] Create printable quote templates (Word/PDF)
|
||||
- [ ] Add competitor comparison calculator
|
||||
- [ ] Create ROI calculator for prospects
|
||||
- [ ] Add internal margin calculator
|
||||
- [ ] Build customer-facing web calculator
|
||||
- [ ] Create proposal templates
|
||||
- [ ] Add cost-of-breach calculator for security justification
|
||||
- [ ] Buyers Guide: add professional logo image
|
||||
- [ ] Buyers Guide: add icons for red flags
|
||||
- [ ] Buyers Guide: add table of contents with jump links (web version)
|
||||
- [ ] Buyers Guide: add page numbers (print version)
|
||||
- [ ] Buyers Guide: professional photography (Tucson, office, team)
|
||||
- [ ] Buyers Guide: infographics for pricing comparisons
|
||||
|
||||
---
|
||||
|
||||
## Key Events / History
|
||||
|
||||
| Date | Event |
|
||||
|---|---|
|
||||
| 2026-02-01 | Project created. Imported GPS Endpoint Monitoring, Support Plans, Web/Email Hosting pricing from web-chat session. Created Python calculators. Documented 4 example scenarios (Small Office, Modern Business, E-Commerce, Web/Email Only). |
|
||||
| 2026-02-01 | VoIP pricing imported (from November 2025 web chat). GPS-Voice tiers + OIT white-label platform wholesale costs documented. |
|
||||
| 2026-02-03 | Buyers Guide refinements (Mac session). Created continuous-scroll HTML version (`MSP-Buyers-Guide-NoPagination.html`). Content improvements: checklist reorder, GPS acronym explanation, Red Flag 2 rewrite (high-pressure sales), block time section added, cost justification notes, contact info updated (info@, $175/hr, 9am–5pm office hours). Next Steps section rewritten. Commit `3c673fd`. |
|
||||
|
||||
---
|
||||
|
||||
## Pricing Reference (as documented — verify before quoting)
|
||||
|
||||
### GPS Endpoint Monitoring
|
||||
|
||||
| Tier | Price |
|
||||
|---|---|
|
||||
| GPS-BASIC | $19/endpoint/month |
|
||||
| GPS-PRO | $26/endpoint/month (most popular) |
|
||||
| GPS-ADVANCED | $39/endpoint/month |
|
||||
| Equipment Pack | $25/month (up to 10 devices) |
|
||||
|
||||
### GPS Support Plans
|
||||
|
||||
| Plan | Price | Hours Included |
|
||||
|---|---|---|
|
||||
| Essential | $200/month | 2 hrs |
|
||||
| Standard | $380/month | 4 hrs (most popular) |
|
||||
| Premium | $540/month | 6 hrs |
|
||||
| Priority | $850/month | 10 hrs |
|
||||
|
||||
Support plan hours are use-it-or-lose-it (do not roll over).
|
||||
|
||||
### Block Time (never expires)
|
||||
|
||||
| Block | Price |
|
||||
|---|---|
|
||||
| 10 hours | $1,500 |
|
||||
| 20 hours | $2,600 |
|
||||
| 30 hours | $3,000 |
|
||||
|
||||
### Web Hosting
|
||||
|
||||
| Tier | Price | Storage | Sites |
|
||||
|---|---|---|---|
|
||||
| Starter | $15/month | 5 GB | 1 |
|
||||
| Business | $35/month | 25 GB | 5 (most popular) |
|
||||
| Commerce | $65/month | 50 GB | Unlimited |
|
||||
|
||||
### Email Hosting
|
||||
|
||||
**WHM Email:** $2/mailbox/month base (5 GB included); +$2 per additional 5 GB block. Legacy "unlimited" clients converting to metered billing — 60–90 day notice before changes.
|
||||
|
||||
**Microsoft 365:**
|
||||
|
||||
| SKU | Price |
|
||||
|---|---|
|
||||
| Business Basic | $7/user/month |
|
||||
| Business Standard | $14/user/month (most popular) |
|
||||
| Business Premium | $24/user/month |
|
||||
| Exchange Online | $5/user/month |
|
||||
|
||||
**Email Security Add-on:** $3/mailbox/month (MailProtector / migrating to INKY via Kaseya). Works with WHM or M365.
|
||||
|
||||
### VoIP (GPS-Voice — OIT White Label)
|
||||
|
||||
| Tier | Price | Margin |
|
||||
|---|---|---|
|
||||
| GPS-Voice Basic | $22/user | 68% |
|
||||
| GPS-Voice Standard | $28/user | 70% (most popular) |
|
||||
| GPS-Voice Pro | $35/user | 69% |
|
||||
| GPS-Voice Call Center | $55/user | 76% |
|
||||
|
||||
OIT wholesale: $4/seat/month (regular), $6/seat (call center). Platform fees: $199–299/month billing platform + $500/month PBX minimum + $2,500 one-time onboarding.
|
||||
|
||||
### ACG Hourly Rate
|
||||
|
||||
$175/hour (full rate as of 2026-02-03). GPS Support effective rate: $85–100/hour.
|
||||
|
||||
---
|
||||
|
||||
## Anti-Patterns / Warnings
|
||||
|
||||
[WARNING] Always fetch live rates from Syncro (`GET /products/<id> price_retail`) before quoting. Never use hardcoded rate tables — proven wrong in practice (2026-05-20 memory entry).
|
||||
|
||||
[WARNING] Arizona labor is never taxable. Set `taxable=false` on all labor line items in Syncro.
|
||||
|
||||
[INFO] Email Security platform is in transition: currently MailProtector (Emailservice.io), migrating to INKY via Kaseya bundle. Verify current platform before customer communications.
|
||||
|
||||
[INFO] In-house Exchange Server is discontinued. Recommend M365 for any Exchange-level needs.
|
||||
|
||||
[INFO] The Buyers Guide contact email was updated to `info@azcomputerguru.com` (not `mike@`) and office hours to 9:00 AM–5:00 PM. Earlier versions of the document have stale info.
|
||||
|
||||
---
|
||||
|
||||
## Backlinks
|
||||
|
||||
- `wiki/clients/` — individual client billing records may reference GPS tiers
|
||||
- `.claude/memory/feedback_syncro_live_rates.md` — memory entry: never use hardcoded rate table
|
||||
- `.claude/memory/feedback_syncro_labor_tax.md` — memory entry: Arizona labor is non-taxable
|
||||
Reference in New Issue
Block a user