170 lines
11 KiB
Markdown
170 lines
11 KiB
Markdown
## User
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- **User:** Howard Enos (howard)
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- **Machine:** Howard-Home
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- **Role:** tech
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## Session Summary
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Resumed the Cascades of Tucson Bitdefender-removal / Datto EDR-install straggler workstream
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the morning after the 2026-06-25 EDR rollout. Goal (per the scheduled 9am one-shot cron
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`9288b586`): make sure Bitdefender is OFF and Datto EDR is INSTALLED on the 7 machines that
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were offline at the end of the prior session. The session opened just after a context clear;
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reloaded context from the wiki article, the cascades CONTEXT.md, and the prior EDR rollout
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session log, and confirmed no unread coord messages.
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A live RMM status pull at 08:54 MST showed 5 of the 7 targets had reconnected in the 9am
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arrival wave (last_seen within seconds): DESKTOP-MD6UQI3, DESKTOP-TRCIEJA, Laptop4, NurseAssist,
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SALES4-PC. Two stayed offline: DESKTOP-F94M8UT (last seen 06-23) and DESKTOP-KQSL232 (05-29).
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Howard directed a measured approach to avoid colliding with a second concurrent session doing
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Windows Home->Pro key upgrades on some of the same machines: run the read-only BD-checks on the
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3 non-overlapping boxes immediately, and hold NurseAssist + SALES4-PC.
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Ran the standard BD-check (services `^EP(Security|Protected|Update|Redline|Integration)Service$`
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+ uninstall-registry DisplayName ~ Bitdefender/GravityZone + `Test-Path 'C:\Program Files\Bitdefender'`)
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via RMM PowerShell on the 3 safe boxes. Results: DESKTOP-MD6UQI3 = NO_BITDEFENDER (clean),
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Laptop4 = NO_BITDEFENDER (clean, and it responded this time after being unresponsive twice prior),
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DESKTOP-TRCIEJA = BD_ACTIVE (EPSecurity/EPUpdate/EPProtected/EPIntegration services + "Bitdefender
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Endpoint Security Tools" + folder all present). TRCIEJA needs the GravityZone console "Uninstall
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client" task — the Public API has no uninstall method in this version (verified DEAD in the skill)
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and local uninstall is blocked by anti-tampering with no uninstall password on policy "GPS Default".
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As Howard cleared each held item it was processed: SALES4-PC (being repurposed) BD-checked clean
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(NO_BITDEFENDER, already has EDR); NurseAssist (confirmed a distinct machine from ASSISTNURSE-PC,
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not a duplicate) had its Pro upgrade completed by the other session, after which the queued
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BD-aware EDR install (`d1806aa3`) was confirmed already fired ("Installed RTS agent", exit 0) and
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enrolled in the Cascades Datto EDR org (agent `23c3c36e`, AV on, v3.17.1.5552). The two offline
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machines were resolved by Howard's knowledge: DESKTOP-F94M8UT is Alma Montt's machine (offboarded
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6/25), just powered off — Howard will power it on; DESKTOP-KQSL232 is Lois Lane's old machine and
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was removed from the list (decommissioned).
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## Key Decisions
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- Honored the live "safe 3 now, hold 2" instruction over the cron's blanket "process all online"
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— the cron prompt is generic; the operator's real-time call accounts for the parallel
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key-upgrade session and reboot-collision risk on NurseAssist/SALES4-PC.
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- Did not attempt to run the TRCIEJA uninstall via API or local RMM. The GravityZone Public API
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uninstall method is DEAD in this version, and BEST anti-tampering with no uninstall password
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blocks an endpoint-side uninstall — so it is genuinely console-only (same wall as RECEPTIONIST-PC
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last session). Handed Howard exact console click-path instead of forcing a broken path.
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- For NurseAssist, verified the already-queued install actually fired AND enrolled in the EDR org
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rather than trusting the queue or blindly re-dispatching (the Pro upgrade rebooted it; RMM agent
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id happened to stay the same, but verified live).
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- Removed DESKTOP-KQSL232 from the straggler list on Howard's identification (Lois Lane's old,
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decommissioned machine) rather than continuing to chase it.
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## Problems Encountered
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- cwd drift recurred: after an earlier `cd` into `.claude/skills/bitdefender/scripts`, a later
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relative `.claude/scripts/rmm-auth.sh` failed ("No such file or directory") because the Bash
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tool's working directory persists across calls. Fixed by `cd /c/claudetools` first. Logged to
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errorlog as `--friction` (ref the 2026-06-25 edr-rollout cwd-drift note) — this is a documented
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recurring friction.
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- `edr.py agents --json` produced no output on this subcommand (broken/empty JSON path); the plain
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table output worked. Resolved by grepping the table for the hostname instead of jq over `--json`.
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- `gz.py endpoints --company <root>` returned total=0 because endpoints are nested in child groups,
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not the company root node. Did not pursue recursive group enumeration — the endpoint ID is not
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needed for the console task (operator selects the machine by hostname).
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- Laptop4's BD-check hung in `running` past the quick polls (it had been unresponsive twice before);
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used a background `until` poll (no foreground sleep) to wait for the terminal state — it returned
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completed/clean.
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## Configuration Changes
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- No repo source files changed by the work itself (operational against GuruRMM + Datto EDR +
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GravityZone).
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- Appended `errorlog.md` — one `--friction` entry (bash/env cwd-drift).
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- Created this session log.
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- Endpoint changes (Cascades fleet): NurseAssist Datto EDR agent install confirmed (queued cmd
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fired). No BD removals performed this session (TRCIEJA left for Howard's console task).
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## Credentials & Secrets
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- No new secrets. Datto EDR Cascades registration key `6qw68y2rwl` (target group
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`1dbd2b02-f7df-45d0-a7f2-18667f48447f`) referenced for any re-dispatch. GravityZone uses
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vault `msp-tools/gravityzone.sops.yaml` (API key only; no console login stored — console
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uninstall needs a human-held GravityZone login). RMM creds vault
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`infrastructure/gururmm-server.sops.yaml`.
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## Infrastructure & Servers
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- GuruRMM API: http://172.16.3.30:3001 (auth via `.claude/scripts/rmm-auth.sh`).
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- Datto EDR (Infocyte): https://azcomp4587.infocyte.com ; Cascades org
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`2d5ea96e-3228-461b-9c60-13ae464b61d8` ; target group `1dbd2b02-f7df-45d0-a7f2-18667f48447f`.
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- Bitdefender GravityZone: cloud.gravityzone.bitdefender.com ; Cascades company
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`66b0448e1e0441d02508bad8` ; policy "GPS Default" (antiTampering on, NO uninstall password).
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- Live RMM agent IDs (resolve live; UUIDs change on re-enroll): DESKTOP-MD6UQI3
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`99d7c8a7-8efb-4416-b9df-da22e0797aa0`, DESKTOP-TRCIEJA `c9bf1a2d-bfdc-401e-9cc8-f9e90bb19587`,
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Laptop4 `7a23fa6c-559e-4015-be36-235676f2e025`, SALES4-PC `975f70d8-cd6d-45d7-9da1-6ce2f1ae59ab`,
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NurseAssist `fc88f14b-06eb-47ac-b9e6-971c44d700ba` (unchanged after Pro upgrade),
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DESKTOP-F94M8UT `675311a1-ad0b-4fdb-8711-4b6cc7da7350`.
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- NurseAssist Datto EDR agent id: `23c3c36e-219a-4c4a-a30c-5dc121e3151e` (online, AV on, v3.17.1.5552).
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## Commands & Outputs
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- Live target status: `rmm-search.sh -c cascades --json` filtered to the 7 hostnames; trust
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`last_seen` (the `status` field came back blank) — last_seen within ~1 min == online.
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- BD-check dispatch: `POST $RMM/api/agents/<id>/command` (powershell, 60s) with the verdict script;
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poll `GET $RMM/api/commands/<cid>`. Verdicts: MD6UQI3/Laptop4/SALES4-PC = `NO_BITDEFENDER`;
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TRCIEJA = `BD_ACTIVE` (SERVICES=EPIntegrationService,EPProtectedService,EPSecurityService,EPUpdateService;
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APPS="Bitdefender Endpoint Security Tools"; FOLDER=True).
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- NurseAssist queued install verify: `GET $RMM/api/commands/d1806aa3-9711-4f54-9a41-fd334efd8fd3`
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-> status=completed exit=0, "Installed RTS agent to C:\Program Files\infocyte\agent\agent.exe".
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- EDR enrollment verify: `edr.py agents --org 2d5ea96e-...` | grep nurseassist -> online yes, AV on,
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v3.17.1.5552 (use the table output; `--json` is broken on this subcommand).
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- `[RMM]` alerts posted to #dev-alerts after each dispatch (3-box BD-check, SALES4-PC, NurseAssist close-out).
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## Pending / Incomplete Tasks
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- DESKTOP-TRCIEJA: Howard runs GravityZone console "Uninstall client" (Network -> Cascades company ->
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DESKTOP-TRCIEJA -> Tasks -> Uninstall client). API/local paths are blocked. Optional re-verify BD-check
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after. TRCIEJA is slated for replacement anyway.
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- DESKTOP-F94M8UT: Alma Montt's machine, powered off; Howard will power it on. BD-aware EDR install is
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queued (cmd `a4623704`) and should auto-fire on reconnect — verify enrollment in EDR org when up.
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Offer stands to arm a background watcher for its power-on.
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- Broader EDR-migration cleanup from the 6/25 session still open: remove Cascades from Syncro's
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Bitdefender deployment (GUI-only) so BD does not redeploy; GravityZone portal cleanup of stale
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RECEPTIONIST-PC endpoint records; inverse gap `laptop3` (EDR agent, no RMM agent); stale EDR agents
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laptop1 / cascades-laptop; CS-SERVER prior-MSP CentraStage leftover.
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## Reference Information
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- Datto EDR skill: `.claude/skills/datto-edr/scripts/edr.py`. GravityZone skill:
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`.claude/skills/bitdefender/scripts/gz.py` (createUninstallTask + variants DEAD this API version).
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- Prior session: `clients/cascades-tucson/session-logs/2026-06/2026-06-25-howard-edr-rollout-bitdefender-removal.md`.
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- RMM run reference: `.claude/commands/rmm.md`. Bot alerts: `.claude/scripts/post-bot-alert.sh` (#dev-alerts).
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- 9am one-shot cron `9288b586` (session-only, auto-deletes after firing); keep-awake guard
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`bl9idsqip` completed (held machine awake to 9:05).
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---
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## Update: 2026-06-27 16:17 PT — .invcfg tracking follow-up
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A routine `/sync` at 16:34 on 6/26 swept an untracked root-level `.invcfg` (92 lines, an
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invoicing-config artifact from a concurrent session) into commit `6763a83` via `git add -A`.
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Flagged it for the operator. On the follow-up: no fix needed from this session — another
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HOWARD-HOME session had already removed `.invcfg` from tracking in commit `8633d59` (2026-06-26
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17:20) and added it to `.gitignore` (line 145). Verified: `git ls-files --error-unmatch .invcfg`
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no longer matches, working tree is in sync with `origin/main`, and only submodule pointers
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(`ampipit`, `guru-rmm`) remain unstaged (intentionally skipped by sync). Lesson reaffirmed: the
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`git add -A` catch-all in `sync.sh` will commit any stray untracked file present at sync time —
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gitignore stray scratch/config artifacts before they land in a sync commit.
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---
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## Update: 2026-06-27 16:25 PT — TRCIEJA + F94M8UT online re-check (both offline)
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Re-checked the two owner-pending machines live via GuruRMM to run their commands. Both came back
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OFFLINE, so no live dispatch was performed:
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- DESKTOP-F94M8UT (`675311a1-ad0b-4fdb-8711-4b6cc7da7350`) — last seen 2026-06-23 12:48 UTC, still
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powered off (Alma Montt's machine). The BD-aware EDR install queued the prior session
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(cmd `a4623704-ec6e-4855-8a37-e463734f4293`) is still status=`pending` and will auto-fire on
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reconnect; did NOT re-dispatch (would stack a duplicate pending command).
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- DESKTOP-TRCIEJA (`c9bf1a2d-bfdc-401e-9cc8-f9e90bb19587`) — last seen 2026-06-26 21:37 UTC (~19h
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prior), offline. Its open item is the GravityZone console "Uninstall client" (Howard) + a BD
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re-verify; a BD-check now would only queue and report on reconnect.
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- Decision: did not blind-queue commands to offline boxes (no live result, risk of stacking
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duplicates). Recommended arming a background watcher to process each on reconnect (verify EDR
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install + enrollment for F94M8UT; fresh BD-check for TRCIEJA). Awaiting Howard's choice
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(watcher / queue TRCIEJA BD-check / hold for manual). last_seen is the reliable online signal —
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the `is_connected` field came back null and the `status` field blank in this API response.
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