Mike Swanson
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- Import GPS-Voice pricing tiers (2-55/user, 4 tiers) - Add GPS_VoIP_Pricing.html (4-page pricing sheet) - Add GPS_VoIP_Tier_Comparison.html (6-page tier guide) - Create docs/voip-pricing-structure.md with complete pricing - Update README.md with VoIP sections and examples - Document OIT wholesale costs and margins (68-76%) - Clarify 10DLC SMS fees (no additional charges per OIT) - Add complete solution pricing example (GPS + Web + Email + VoIP) Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
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VoIP Pricing Structure
Last Updated: 2026-02-01 Source: GPS VoIP Services - OIT White Label Resale 10DLC Status: No additional fees per OIT (confirmed 2026-02-01)
GPS VoIP Service Tiers
GPS-Voice Basic: Essential Communications
Price: $22/user/month
Features:
- Unlimited US & Canada calling
- 1 local phone number (DID)
- E911 emergency services
- Voicemail with email delivery
- Mobile & desktop softphone apps
- Auto-attendant & call routing
Best For: Small offices, remote workers, businesses transitioning from landlines
Wholesale Cost from OIT: ~$6.95/user (68% margin)
GPS-Voice Standard: Business Communications ⭐ MOST POPULAR
Price: $28/user/month
Everything in GPS-Voice Basic, PLUS:
- Voicemail Transcription - Read messages as text
- Ring Groups - Route calls to multiple team members
- Call Queues - Professional hold experience
- Desk Phone Support - Full provisioning included
Best For: Growing businesses, professional services, customer-facing teams
Wholesale Cost from OIT: ~$8.45/user (70% margin)
GPS-Voice Pro: Advanced Communications
Price: $35/user/month
Everything in GPS-Voice Standard, PLUS:
- SMS Text Messaging - Send/receive texts from business number
- Call Recording - Record and archive calls for training/compliance
- 2 Phone Numbers - Main line + direct dial
- Advanced Call Analytics - Detailed reporting and insights
- CRM Integration Ready - Connect to business systems
Best For: Sales teams, legal offices, businesses requiring call documentation
Wholesale Cost from OIT: ~$10.94/user (69% margin)
GPS-Voice Call Center: Full Contact Center
Price: $55/user/month
Everything in GPS-Voice Pro, PLUS:
- Call Center Seat - ACD, queue management, wallboards
- Real-Time Dashboards - Live call monitoring and statistics
- Supervisor Tools - Listen, whisper, barge capabilities
- Skills-Based Routing - Route calls to best available agent
- Detailed Agent Analytics - Performance tracking and reporting
Best For: Customer service teams, help desks, high-volume call environments
Wholesale Cost from OIT: ~$13.44/user (76% margin)
Add-On Services
| Service | Price/Month | OIT Wholesale Cost | Description |
|---|---|---|---|
| Additional Phone Number (DID) | $2.50 | $1.00 | Extra local numbers for departments, campaigns, tracking |
| Toll-Free Number | $4.95 | $1.50 | 800/888/877 numbers - customers call free |
| SMS Text Messaging | $4.00 | $1.49 | Enable texting on any DID for appointment reminders |
| Voicemail Transcription | $3.00 | $1.50 | Convert voicemails to text |
| Microsoft Teams Integration | $8.00 | $3.00 | Direct routing - make/receive calls in Teams |
| Digital Fax User | $12.00 | $5.00 | Send/receive faxes electronically |
| Conference Bridge | Included | $0 | Multi-party conferencing with all tiers |
Phone Hardware (One-Time Purchase)
| Phone Type | Model | Retail Price | OIT Wholesale Cost | Features |
|---|---|---|---|---|
| Basic Desk Phone | Yealink T53W | $219 | $110 | HD audio, 12 line keys, WiFi & Bluetooth |
| Business Desk Phone | Yealink T54W | $279 | $149 | Color display, 16 line keys, USB headset port |
| Executive Desk Phone | Yealink T57W | $359 | $199 | 7" touch screen, premium HD audio |
| Conference Phone | Yealink CP920 | $599 | TBD | 360° voice pickup, 20' range |
| Wireless Headset | Yealink WH62 | $159 | TBD | DECT wireless, noise canceling |
| Cordless Phone | Yealink W73P | $199 | TBD | DECT handset + base, office roaming |
OIT Wholesale Cost Breakdown
Per-Seat Costs (GPS-Voice Basic Example)
Seat (User) $4.00
US/Canada DID $1.00
E911 $1.95
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Base Cost per User: $6.95/user
Retail Price: $22.00/user
Margin: $15.05 (68%)
GPS-Voice Standard Buildout
Seat (User) $4.00
US/Canada DID $1.00
E911 $1.95
Voicemail Transcription $1.50
--------------------------------
Cost per User: $8.45/user
Retail Price: $28.00/user
Margin: $19.55 (70%)
GPS-Voice Pro Buildout
Seat (User) $4.00
US/Canada DID (2x) $2.00
E911 $1.95
Voicemail Transcription $1.50
SMS Enablement $1.49
--------------------------------
Cost per User: $10.94/user
Retail Price: $35.00/user
Margin: $24.06 (69%)
GPS-Voice Call Center Buildout
Call Center Seat $6.00
US/Canada DID (2x) $2.00
E911 $1.95
Voicemail Transcription $1.50
SMS Enablement $1.49
Call Recording $0.50 (estimated)
--------------------------------
Cost per User: $13.44/user
Retail Price: $55.00/user
Margin: $41.56 (76%)
OIT Platform Fees
| Fee | Cost | Notes |
|---|---|---|
| Billing Platform (Basic) | $199/month | Without compliance management |
| Billing Platform (Managed Compliance) | $299/month | With managed compliance |
| PBX Minimum Monthly Commitment | $500/month | MMC items contribute toward this |
| Onboarding Fee | $2,500 | One-time setup fee |
Note: These platform fees are absorbed in operational costs, not passed to end customers.
Usage Costs (Metered)
| Usage Type | OIT Cost | Retail/Billing |
|---|---|---|
| Local Origination | $0.005/min | Bundled unlimited |
| Local Termination | $0.005/min | Bundled unlimited |
| Toll-Free Inbound | $0.035/min | $0.04-0.05/min pass-through |
| SMS Overage | $0.007/message | Bundled or pass-through |
Pricing Examples
Example 1: Small Office (5 users)
Scenario: Small accounting firm transitioning from landlines
Configuration:
- GPS-Voice Standard (5 users)
- Toll-Free Number
- Basic Desk Phones (5)
Monthly Cost:
GPS-Voice Standard (5 × $28) $140.00
Toll-Free Number $4.95
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Monthly Total: $144.95
One-Time Hardware:
Basic Phones (5 × $219) $1,095.00
Per-User Cost: $28.99/user/month
Example 2: Professional Services (12 users)
Scenario: Law firm needing call recording, SMS, fax capability
Configuration:
- GPS-Voice Pro (12 users)
- Additional DIDs for departments (4)
- Digital Fax (2 users)
Monthly Cost:
GPS-Voice Pro (12 × $35) $420.00
Additional DIDs (4 × $2.50) $10.00
Digital Fax (2 × $12) $24.00
----------------------------------------
Monthly Total: $454.00
Per-User Cost: $37.83/user/month
Example 3: Customer Service Team (10 agents)
Scenario: HVAC company with dedicated support team
Configuration:
- GPS-Voice Call Center (10 users)
- Toll-Free Number
Monthly Cost:
GPS-Voice Call Center (10 × $55) $550.00
Toll-Free Number $4.95
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Monthly Total: $554.95
Per-User Cost: $55.50/user/month
Hardware Recommendations by Role
| Role / Situation | Recommended Hardware | Why |
|---|---|---|
| Front desk / Receptionist | Business or Executive Phone | Heavy call volume, line keys for transfers |
| Office worker | Basic Desk Phone | Reliable, easy to use, all essential features |
| Executive / Manager | Executive Phone + Headset | Touch screen efficiency, hands-free multitasking |
| Remote / Mobile worker | Softphone App (no hardware) | Use business number from anywhere |
| Warehouse / Shop floor | Cordless Phone | Move around freely, still reachable |
| Conference room | Conference Phone | Crystal clear audio, 360° pickup |
| High-volume caller | Any Phone + Wireless Headset | Hands-free comfort for all-day use |
Integration with GPS Services
VoIP Support Coverage:
- Support is covered under existing GPS Support Plans
- No separate support charges for VoIP issues
- Single point of contact for all IT needs
Special Offer for GPS Clients:
- Free number porting (normally $6/number)
- 50% off first month of VoIP service
Migration Process
Timeline: 1-2 weeks typical Downtime: Zero (cutover during low-activity hours)
We handle:
- Number porting to new system
- Phone hardware configuration
- User training and onboarding
- Testing and validation
- Go-live support
10DLC SMS Compliance
Status: No additional fees per OIT (confirmed 2026-02-01)
What's Included in SMS Enablement ($1.49/DID/month wholesale):
- 10DLC brand registration
- 10DLC campaign registration
- Carrier compliance management
- No separate registration fees
- No monthly campaign fees
Note: This was clarified with OIT on 2026-02-01 after initial uncertainty about 10DLC costs.
Market Position
National VoIP Pricing (End-User Market):
- Basic VoIP: $10-20/user
- Mid-Range: $20-35/user
- Advanced/Enterprise: $35-50+/user
ACG GPS VoIP Positioning:
- GPS-Voice Basic ($22): Competitive with mid-range market
- GPS-Voice Standard ($28): Excellent value with transcription + queues
- GPS-Voice Pro ($35): Competitive for feature set
- GPS-Voice Call Center ($55): Strong value vs enterprise call center platforms
White-Label Margins:
- Industry standard: 50-75% for white-label VoIP
- ACG margins: 68-76% across all tiers
Contact
Phone: 520.304.8300 Email: mike@azcomputerguru.com Website: azcomputerguru.com Address: 7437 E. 22nd St, Tucson, AZ 85710
Last Updated: 2026-02-01 Protecting Tucson Businesses Since 2001