Mike Swanson
9aff669beb
- Import GPS-Voice pricing tiers (2-55/user, 4 tiers) - Add GPS_VoIP_Pricing.html (4-page pricing sheet) - Add GPS_VoIP_Tier_Comparison.html (6-page tier guide) - Create docs/voip-pricing-structure.md with complete pricing - Update README.md with VoIP sections and examples - Document OIT wholesale costs and margins (68-76%) - Clarify 10DLC SMS fees (no additional charges per OIT) - Add complete solution pricing example (GPS + Web + Email + VoIP) Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
337 lines
9.8 KiB
Markdown
337 lines
9.8 KiB
Markdown
# VoIP Pricing Structure
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**Last Updated:** 2026-02-01
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**Source:** GPS VoIP Services - OIT White Label Resale
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**10DLC Status:** No additional fees per OIT (confirmed 2026-02-01)
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---
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## GPS VoIP Service Tiers
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### GPS-Voice Basic: Essential Communications
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**Price:** $22/user/month
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**Features:**
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- Unlimited US & Canada calling
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- 1 local phone number (DID)
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- E911 emergency services
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- Voicemail with email delivery
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- Mobile & desktop softphone apps
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- Auto-attendant & call routing
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**Best For:** Small offices, remote workers, businesses transitioning from landlines
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**Wholesale Cost from OIT:** ~$6.95/user (68% margin)
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---
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### GPS-Voice Standard: Business Communications ⭐ MOST POPULAR
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**Price:** $28/user/month
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**Everything in GPS-Voice Basic, PLUS:**
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- Voicemail Transcription - Read messages as text
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- Ring Groups - Route calls to multiple team members
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- Call Queues - Professional hold experience
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- Desk Phone Support - Full provisioning included
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**Best For:** Growing businesses, professional services, customer-facing teams
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**Wholesale Cost from OIT:** ~$8.45/user (70% margin)
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---
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### GPS-Voice Pro: Advanced Communications
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**Price:** $35/user/month
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**Everything in GPS-Voice Standard, PLUS:**
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- SMS Text Messaging - Send/receive texts from business number
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- Call Recording - Record and archive calls for training/compliance
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- 2 Phone Numbers - Main line + direct dial
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- Advanced Call Analytics - Detailed reporting and insights
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- CRM Integration Ready - Connect to business systems
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**Best For:** Sales teams, legal offices, businesses requiring call documentation
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**Wholesale Cost from OIT:** ~$10.94/user (69% margin)
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---
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### GPS-Voice Call Center: Full Contact Center
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**Price:** $55/user/month
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**Everything in GPS-Voice Pro, PLUS:**
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- Call Center Seat - ACD, queue management, wallboards
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- Real-Time Dashboards - Live call monitoring and statistics
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- Supervisor Tools - Listen, whisper, barge capabilities
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- Skills-Based Routing - Route calls to best available agent
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- Detailed Agent Analytics - Performance tracking and reporting
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**Best For:** Customer service teams, help desks, high-volume call environments
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**Wholesale Cost from OIT:** ~$13.44/user (76% margin)
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---
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## Add-On Services
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| Service | Price/Month | OIT Wholesale Cost | Description |
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|---------|-------------|-------------------|-------------|
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| Additional Phone Number (DID) | $2.50 | $1.00 | Extra local numbers for departments, campaigns, tracking |
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| Toll-Free Number | $4.95 | $1.50 | 800/888/877 numbers - customers call free |
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| SMS Text Messaging | $4.00 | $1.49 | Enable texting on any DID for appointment reminders |
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| Voicemail Transcription | $3.00 | $1.50 | Convert voicemails to text |
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| Microsoft Teams Integration | $8.00 | $3.00 | Direct routing - make/receive calls in Teams |
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| Digital Fax User | $12.00 | $5.00 | Send/receive faxes electronically |
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| Conference Bridge | Included | $0 | Multi-party conferencing with all tiers |
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---
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## Phone Hardware (One-Time Purchase)
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| Phone Type | Model | Retail Price | OIT Wholesale Cost | Features |
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|------------|-------|--------------|-------------------|----------|
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| Basic Desk Phone | Yealink T53W | $219 | $110 | HD audio, 12 line keys, WiFi & Bluetooth |
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| Business Desk Phone | Yealink T54W | $279 | $149 | Color display, 16 line keys, USB headset port |
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| Executive Desk Phone | Yealink T57W | $359 | $199 | 7" touch screen, premium HD audio |
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| Conference Phone | Yealink CP920 | $599 | TBD | 360° voice pickup, 20' range |
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| Wireless Headset | Yealink WH62 | $159 | TBD | DECT wireless, noise canceling |
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| Cordless Phone | Yealink W73P | $199 | TBD | DECT handset + base, office roaming |
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---
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## OIT Wholesale Cost Breakdown
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### Per-Seat Costs (GPS-Voice Basic Example)
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```
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Seat (User) $4.00
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US/Canada DID $1.00
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E911 $1.95
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--------------------------------
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Base Cost per User: $6.95/user
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Retail Price: $22.00/user
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Margin: $15.05 (68%)
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```
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### GPS-Voice Standard Buildout
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```
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Seat (User) $4.00
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US/Canada DID $1.00
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E911 $1.95
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Voicemail Transcription $1.50
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--------------------------------
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Cost per User: $8.45/user
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Retail Price: $28.00/user
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Margin: $19.55 (70%)
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```
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### GPS-Voice Pro Buildout
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```
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Seat (User) $4.00
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US/Canada DID (2x) $2.00
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E911 $1.95
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Voicemail Transcription $1.50
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SMS Enablement $1.49
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--------------------------------
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Cost per User: $10.94/user
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Retail Price: $35.00/user
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Margin: $24.06 (69%)
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```
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### GPS-Voice Call Center Buildout
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```
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Call Center Seat $6.00
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US/Canada DID (2x) $2.00
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E911 $1.95
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Voicemail Transcription $1.50
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SMS Enablement $1.49
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Call Recording $0.50 (estimated)
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--------------------------------
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Cost per User: $13.44/user
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Retail Price: $55.00/user
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Margin: $41.56 (76%)
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```
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---
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## OIT Platform Fees
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| Fee | Cost | Notes |
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|-----|------|-------|
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| Billing Platform (Basic) | $199/month | Without compliance management |
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| Billing Platform (Managed Compliance) | $299/month | With managed compliance |
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| PBX Minimum Monthly Commitment | $500/month | MMC items contribute toward this |
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| Onboarding Fee | $2,500 | One-time setup fee |
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**Note:** These platform fees are absorbed in operational costs, not passed to end customers.
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---
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## Usage Costs (Metered)
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| Usage Type | OIT Cost | Retail/Billing |
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|------------|----------|----------------|
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| Local Origination | $0.005/min | Bundled unlimited |
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| Local Termination | $0.005/min | Bundled unlimited |
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| Toll-Free Inbound | $0.035/min | $0.04-0.05/min pass-through |
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| SMS Overage | $0.007/message | Bundled or pass-through |
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---
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## Pricing Examples
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### Example 1: Small Office (5 users)
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**Scenario:** Small accounting firm transitioning from landlines
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**Configuration:**
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- GPS-Voice Standard (5 users)
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- Toll-Free Number
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- Basic Desk Phones (5)
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**Monthly Cost:**
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```
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GPS-Voice Standard (5 × $28) $140.00
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Toll-Free Number $4.95
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----------------------------------------
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Monthly Total: $144.95
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```
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**One-Time Hardware:**
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```
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Basic Phones (5 × $219) $1,095.00
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```
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**Per-User Cost:** $28.99/user/month
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---
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### Example 2: Professional Services (12 users)
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**Scenario:** Law firm needing call recording, SMS, fax capability
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**Configuration:**
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- GPS-Voice Pro (12 users)
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- Additional DIDs for departments (4)
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- Digital Fax (2 users)
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**Monthly Cost:**
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```
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GPS-Voice Pro (12 × $35) $420.00
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Additional DIDs (4 × $2.50) $10.00
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Digital Fax (2 × $12) $24.00
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----------------------------------------
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Monthly Total: $454.00
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```
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**Per-User Cost:** $37.83/user/month
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---
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### Example 3: Customer Service Team (10 agents)
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**Scenario:** HVAC company with dedicated support team
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**Configuration:**
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- GPS-Voice Call Center (10 users)
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- Toll-Free Number
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**Monthly Cost:**
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```
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GPS-Voice Call Center (10 × $55) $550.00
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Toll-Free Number $4.95
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----------------------------------------
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Monthly Total: $554.95
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```
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**Per-User Cost:** $55.50/user/month
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---
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## Hardware Recommendations by Role
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| Role / Situation | Recommended Hardware | Why |
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|-----------------|---------------------|-----|
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| Front desk / Receptionist | Business or Executive Phone | Heavy call volume, line keys for transfers |
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| Office worker | Basic Desk Phone | Reliable, easy to use, all essential features |
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| Executive / Manager | Executive Phone + Headset | Touch screen efficiency, hands-free multitasking |
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| Remote / Mobile worker | Softphone App (no hardware) | Use business number from anywhere |
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| Warehouse / Shop floor | Cordless Phone | Move around freely, still reachable |
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| Conference room | Conference Phone | Crystal clear audio, 360° pickup |
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| High-volume caller | Any Phone + Wireless Headset | Hands-free comfort for all-day use |
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---
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## Integration with GPS Services
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**VoIP Support Coverage:**
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- Support is covered under existing GPS Support Plans
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- No separate support charges for VoIP issues
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- Single point of contact for all IT needs
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**Special Offer for GPS Clients:**
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- Free number porting (normally $6/number)
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- 50% off first month of VoIP service
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---
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## Migration Process
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**Timeline:** 1-2 weeks typical
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**Downtime:** Zero (cutover during low-activity hours)
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**We handle:**
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- Number porting to new system
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- Phone hardware configuration
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- User training and onboarding
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- Testing and validation
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- Go-live support
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---
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## 10DLC SMS Compliance
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**Status:** No additional fees per OIT (confirmed 2026-02-01)
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**What's Included in SMS Enablement ($1.49/DID/month wholesale):**
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- 10DLC brand registration
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- 10DLC campaign registration
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- Carrier compliance management
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- No separate registration fees
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- No monthly campaign fees
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**Note:** This was clarified with OIT on 2026-02-01 after initial uncertainty about 10DLC costs.
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---
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## Market Position
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**National VoIP Pricing (End-User Market):**
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- Basic VoIP: $10-20/user
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- Mid-Range: $20-35/user
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- Advanced/Enterprise: $35-50+/user
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**ACG GPS VoIP Positioning:**
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- GPS-Voice Basic ($22): Competitive with mid-range market
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- GPS-Voice Standard ($28): Excellent value with transcription + queues
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- GPS-Voice Pro ($35): Competitive for feature set
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- GPS-Voice Call Center ($55): Strong value vs enterprise call center platforms
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**White-Label Margins:**
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- Industry standard: 50-75% for white-label VoIP
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- ACG margins: 68-76% across all tiers
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---
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## Contact
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**Phone:** 520.304.8300
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**Email:** mike@azcomputerguru.com
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**Website:** azcomputerguru.com
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**Address:** 7437 E. 22nd St, Tucson, AZ 85710
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---
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**Last Updated:** 2026-02-01
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**Protecting Tucson Businesses Since 2001**
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