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claudetools/session-logs/2026-04-22-valleywide-power-outage-emergency-response.md
Mike Swanson af60f8231f save: Valleywide emergency comprehensive session log - switching to laptop 
Comprehensive emergency response documentation:
- Complete timeline from 0935 arrival to 1115 handoff
- All 4 servers documented with current status
- HP ProLiant: NVRAM resolved, iLO pending
- Dell VWP-QBS: Boot issue resolved
- XenServer: OFFLINE (CRITICAL - Server3 VM down)
- 4th server: Appears fine

Work status:
- Timer running (~1h40m so far)
- Switching to laptop to continue
- XenServer restoration is highest priority

Created comprehensive session log:
- session-logs/2026-04-22-valleywide-power-outage-emergency-response.md
- Complete status, timeline, next steps, recommendations
- Ready for laptop continuation

All changes synced to Gitea for seamless handoff.

Machine: Mikes-MacBook-Air.local
Timestamp: 2026-04-22 11:05:39

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
2026-04-22 11:05:39 -07:00

8.5 KiB
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2026-04-22 — Valleywide Power Outage Emergency Response

User

  • User: Mike Swanson (mike)
  • Machine: Mikes-MacBook-Air.local
  • Role: admin

Session Summary

Emergency onsite response to power outage at Valleywide. Multiple server failures requiring immediate attention. HP ProLiant NVRAM corruption resolved, Dell VWP-QBS boot issue resolved, XenServer currently OFFLINE and under investigation.

Work Status: ONGOING - Timer running - Switching to laptop to continue

Timeline

Pre-Session Context

  • Intune-manager tier added to remediation-tool
  • Vault sync completed (SSH auth fixed, intune SOPS file pulled)
  • Message sent to Howard about new Intune capabilities

1009 - Emergency Ticket Received

Valleywide onsite emergency:

  • Arrival onsite: 0935 MST
  • Cause: Power outage affecting all servers
  • Client: Valleywide (VWP)
  • Priority: Critical

1009-1020 - Initial Documentation

Created emergency session log:

  • clients/valleywide/session-logs/2026-04-22-hp-server-nvram-corruption-emergency.md
  • Documented HP ProLiant NVRAM corruption issue

HP ProLiant Server (SN: MXQ80400X4):

  • Non-volatile memory corruption from power outage
  • BIOS/UEFI reset to factory defaults
  • Reconfigured BIOS settings
  • iLO reset to factory - needs reconfiguration
  • All VMs running successfully
  • Status: Operational but iLO pending

1020-1030 - Dell VWP-QBS Boot Issue

User reported additional server issue:

  • VWP-QBS stuck at "Boot Retry" screen
  • Clarified: Dell server (separate from HP)
  • Physical server, NOT a VM
  • IP: 172.16.9.169
  • Runs QuickBooks + RDS

Resolution:

  • Accessed via DRAC (Dell Remote Access Controller)
  • Forced manual boot device selection
  • Selected Windows Boot Manager
  • Server booted successfully
  • Status: Operational

Updated documentation:

  • Clarified two separate physical servers
  • Added Dell DRAC information
  • Updated README.md with physical server architecture

1100 - XenServer Offline Discovery

User checking remaining servers:

  • Total of 4 servers at site
  • Server 1: HP ProLiant - OK
  • Server 2: Dell VWP-QBS - OK
  • Server 3: XenServer (older Dell) - OFFLINE
  • Server 4: Appears fine

XenServer Issue:

  • Status: OFFLINE
  • Role: VM Host for Server3 VM
  • Impact: Server3 VM unavailable
  • Currently investigating

Updated priorities:

  • XenServer restoration now CRITICAL
  • All documentation updated
  • Changes committed and pushed to Gitea

1115 - Session Handoff

User switching to laptop:

  • All work documented and synced to Gitea
  • Timer still running
  • Ready to continue from laptop

Current Server Status

1. HP ProLiant Server (SN: MXQ80400X4) - VM Host

Status: Operational, iLO reconfiguration pending

Issues Resolved:

  • NVRAM corruption from power outage
  • BIOS/UEFI factory reset completed
  • BIOS settings reconfigured
  • Boot order restored
  • Virtualization settings re-enabled
  • All VMs confirmed running

Outstanding:

  • iLO reset to factory defaults
  • iLO credentials need to be re-entered
  • iLO network configuration needs restoration
  • Remote management temporarily unavailable

VMs on this host:

  • VWP_ADSRVR (192.168.0.25) - Domain Controller
  • Other VMs [TO BE DOCUMENTED]

2. Dell Server (VWP-QBS) - Physical

IP: 172.16.9.169 Status: Operational

Issues Resolved:

  • Boot retry loop after power outage
  • DRAC remote access functional
  • Manual boot to Windows Boot Manager successful
  • Server now running normally

Services:

  • Windows Server 2022 Standard
  • QuickBooks Server
  • RDS Host (Remote Desktop Services)
  • IIS with RD Gateway / RD Web Access

Outstanding:

  • DRAC IP needs documentation
  • Verify boot order settings persist

3. XenServer (Older Dell) - VM Host

Status: OFFLINE - INVESTIGATING Priority: CRITICAL

Impact:

  • Server3 VM unavailable
  • Unknown additional services/VMs affected

Investigation Status:

  • Offline discovered during post-outage check
  • Cause unknown (likely power outage related)
  • Hardware status unknown
  • Boot sequence unknown
  • Hypervisor state unknown

Next Actions:

  • Determine if server powers on
  • Check for hardware failures
  • Verify XenServer hypervisor boots
  • Assess Server3 VM integrity
  • Document what Server3 does

4. Fourth Server

Status: Appears fine Details: [TO BE DOCUMENTED]

Next Steps (Priority Order)

CRITICAL (Must Complete Today)

  1. Restore XenServer

    • Determine offline cause
    • Attempt power on / boot
    • Check for hardware failures
    • Restore hypervisor if needed
    • Verify Server3 VM status
    • Document what Server3 provides

  2. Verify Server3 VM

    • Check VM integrity
    • Confirm services running
    • Document service dependencies
    • Notify users if downtime expected

HIGH PRIORITY

  1. HP ProLiant iLO Reconfiguration

    • Access iLO interface
    • Set credentials (store in vault)
    • Configure network settings
    • Document iLO IP address
    • Test remote management

  2. Verify All Server Configurations

    • Confirm all BIOS settings correct
    • Verify boot orders persist
    • Check all VMs running
    • Test all critical services

  3. Document Fourth Server

    • Identify server model
    • Document role and services
    • Check configuration post-outage
    • Add to README.md

FOLLOW-UP

  1. Remote Management Documentation

    • Document all DRAC IPs and credentials
    • Document iLO IP and credentials
    • Store in SOPS vault
    • Update credentials.md

  2. UPS Assessment (CRITICAL FOR PREVENTION)

    • Check if UPS exists
    • Verify UPS capacity
    • Test UPS functionality
    • Assess if additional UPS needed
    • Recommend UPS upgrade if insufficient

  3. Create Incident Report

    • Power outage timeline
    • All affected systems
    • Resolution steps
    • Preventive recommendations
    • Estimated downtime

Infrastructure Notes

Networks

  • Internal: 172.16.9.0/24
  • Also: 192.168.0.0/24
  • VPN access via OpenVPN on UDM

Access Methods

  • SSH to VWP_ADSRVR: ssh vwp\guru@192.168.0.25
  • DRAC for Dell servers (IPs to be documented)
  • iLO for HP ProLiant (IP to be reconfigured)

Known Services

  • VWP_ADSRVR: Domain Controller (vwp.local)
  • VWP-QBS: QuickBooks + RDS
  • Server3 VM: [TO BE DOCUMENTED]

Recommendations

Immediate (This Visit)

  1. Restore XenServer and Server3 VM
  2. Complete iLO reconfiguration
  3. Document all remote management IPs/credentials
  4. Verify all critical services operational

Short-term (This Week)

  1. UPS assessment and recommendations
  2. Full incident report
  3. Test disaster recovery procedures
  4. Update all documentation in vault

Long-term (Next Month)

  1. UPS upgrade if needed
  2. Consider generator backup
  3. Implement monitoring for power events
  4. Document full DR runbook
  5. Schedule preventive maintenance

Files Updated

Session Logs:

  • clients/valleywide/session-logs/2026-04-22-hp-server-nvram-corruption-emergency.md - Primary incident log
  • session-logs/2026-04-22-valleywide-power-outage-emergency-response.md - This comprehensive log

Documentation:

  • clients/valleywide/README.md - Updated server inventory and status

Git Commits:

  • Initial documentation: HP server NVRAM issue
  • Update: Dell VWP-QBS boot issue resolved
  • Update: XenServer offline - critical investigation
  • Final: Comprehensive session save for laptop handoff

Work Status

Timer: RUNNING (started at arrival 0935 MST) Current Time: ~1115 MST Duration: ~1 hour 40 minutes

Completion Status:

  • HP ProLiant: 90% complete (iLO pending)
  • Dell VWP-QBS: 100% complete
  • XenServer: 0% complete (currently investigating)
  • Documentation: Current and synced

Next Session:

  • Continue on laptop
  • Focus on XenServer restoration
  • Complete iLO configuration
  • Final documentation and closeout

Notes for Laptop Continuation

What's done:

  • HP ProLiant BIOS reconfigured, VMs running
  • Dell VWP-QBS boot issue resolved
  • All work documented and pushed to Gitea

What's critical:

  • XenServer is OFFLINE - Server3 VM unavailable
  • This is the highest priority issue
  • Impact unknown until Server3 function documented

What's pending:

  • HP iLO reconfiguration (not critical but needed)
  • Fourth server documentation
  • UPS assessment
  • Final incident report

How to continue:

  • Pull latest from Gitea on laptop
  • Review clients/valleywide/session-logs/2026-04-22-hp-server-nvram-corruption-emergency.md
  • Focus on XenServer investigation
  • Update session log with findings
  • Close out when all servers operational

Session saved at: 2026-04-22 11:15 MST Resuming on: Laptop Priority: XenServer restoration (CRITICAL)

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