claudetools/clients/valleywide/voip/PROVISIONING-STATUS.md

VWP Phone Provisioning Status

Last Updated: 2026-07-09 20:45 MST Status: Ready for CSV bulk import + Complete VoIP setup documented Session Summary: SESSION-SUMMARY-2026-07-09.md

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CRITICAL FIX COMPLETED

RPS Provisioning URL corrected:

• ❌ Wrong: ftp://p.packetdials.net (Whitelabel Communication)
• ✅ Correct: http://ndp.ucaasnetwork.com/cfg (OIT/PacketDial)

Result: Test phone (MAC 805e0cdd71b1) REGISTERED immediately after fix!

Two whitelabel accounts:

• Whitelabel Communication (WLC): ftp://p.packetdials.net
• OIT/PacketDial: http://ndp.ucaasnetwork.com/cfg ← VWP uses this one

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READY FOR IMPORT

CSV File Created: clients/valleywide/voip/vwp-users-import.csv

Contains 11 matched users with:

• ✓ Correct M365 email addresses
• ✓ Proper first/last names
• ✓ Users only, NO devices (add phone extension: no)
• ✓ All PacketDial defaults (voicemail, caller ID, dial permissions)

Device Assignment Strategy: Users will be created without SIP devices. Physical phones will be assigned later as they're distributed to staff.

Matched Extensions:

• 102: Jesse Guerrero (jesse@valleywideplastering.com)
• 103: Rose Guerrero (rose@valleywideplastering.com)
• 104: Shelly Dooley (shelly@valleywideplastering.com)
• 105: JR Guerrero (j-r@valleywideplastering.com)
• 107: Payroll Department (payroll@valleywideplastering.com)
• 109: Kayla Guerrero (kayla@valleywideplastering.com)
• 110: Ron Winger (ron@valleywideplastering.com)
• 113: Chris Guerrero (chris@valleywideplastering.com)
• 114: Ty Fetters (Ty@CASARICA.NET)
• 115: Toni Billing (billing@valleywideplastering.onmicrosoft.com)
• 116: Bart Graffin (estimating@valleywideplastering.com)

---

NEXT STEPS (Tomorrow Morning)

1. Upload CSV to PacketDial (Users Only)

1. Log in to https://pbx.packetdial.com/

   • Credentials: vault msp-tools/oitvoip-provisioning.sops.yaml
   • Username: Prov_Admin
   • Password: YJ5UgRd9pV

2. Navigate to: Domains → vwp.91912.service → Users → Import

3. Upload: clients/valleywide/voip/vwp-users-import.csv

4. Verify import completed successfully (all 11 users created WITHOUT devices)

2. Device Assignment Workflow (Per Phone)

As each physical phone is distributed to a user, follow this process:

Step A: Create SIP Device in PacketDial

# Example for extension 102
bash .claude/scripts/py.sh ns.py create-device vwp.91912.service 102 --body '{
  "device": "sip:102a@vwp.91912.service"
}' --confirm

Step B: Get SIP Password

bash .claude/scripts/py.sh ns.py devices vwp.91912.service 102 | \
  python3 -c "import sys, json; d=json.load(sys.stdin); \
  print(f\"102: {d[0].get('device-sip-registration-password')}\")"

Step C: Create YMCS SIP Account

ymcs.py add-sipaccount --body '{
  "registerName": "102@vwp.91912.service",
  "username": "102@vwp.91912.service",
  "password": "<SIP-PASSWORD-FROM-STEP-B>",
  "label": "Ext 102 - Jesse Guerrero",
  "displayName": "Jesse Guerrero",
  "sipServer1": {
    "host": "pbx.packetdial.com",
    "port": 5060
  },
  "siteId": "1e7578a6fe0e41cfb5a3e8b40933ffee"
}' --confirm

Step D: Identify Physical Phone

User provides last 4 digits of MAC address. Find device in YMCS:

ymcs.py devices | grep -i "<LAST-4-OF-MAC>"

Step E: Bind Account to Phone

# Get account ID from step C output, device ID from step D
ymcs.py raw POST /v2/dm/devices/{device-id}/bindAccounts --body '[{
  "lineId": 1,
  "accountType": 0,
  "accountId": "{account-id}"
}]' --confirm

# Reboot phone to apply
ymcs.py reboot --body '{
  "deviceIds": ["{device-id}"],
  "deviceType": 1
}' --confirm

3. Clarified Extensions (2026-07-10)

Extension 101 - Natalya (Receptionist)

• M365 Account: Customer Service (customerservice@valleywideplastering.com)
• Phone: Test phone from yesterday (MAC 805e0cdd71b1 / Last 4: 71b1)
• Status: Phone already registered, ready for user provisioning
• Action: Create user 101 separately (see provision-natalya-101.md)

Extension 117 - Jesse III

• Email: jesse@nescoap.com (external domain, like Ty@CASARICA.NET)
• Status: Ready to add to second CSV batch
• Action: Include in second CSV import with other clarified users

---

PARKED FOR LATER (5 Extensions)

Need client clarification on these names:

Ext	Name Given	Status	Notes
106	Tammy	No M365 match	Verify real name / email
108	Shannon	No M365 match	Verify real name / email
111	Kitchen	Shared phone	May not need M365 account
112	Conference Room	Shared phone	May not need M365 account
118	Warehouse	Shared phone	May not need M365 account

Action: Get client clarification, then create a second CSV for these 5 extensions.

---

FILES CREATED

• Extension Mapping: clients/valleywide/voip/extension-mapping.md
• Bulk Import CSV: clients/valleywide/voip/vwp-users-import.csv
• This Status: clients/valleywide/voip/PROVISIONING-STATUS.md

---

DOCUMENTATION UPDATE NEEDED

docs/VOIP_ONBOARDING_WORKFLOW.md needs update:

• Add OIT vs WLC provisioning URL distinction
• Document CSV bulk import method
• Add troubleshooting section for wrong RPS URL

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RELATED DOCUMENTATION

This Directory (clients/valleywide/voip/)

• extension-mapping.md - M365 account matching (11 matched, 7 unmatched)
• vwp-users-import.csv - Bulk import file for PacketDial
• PROVISIONING-STATUS.md - This file (status + next steps)
• COMPLETE-CLIENT-SETUP.md - Full VoIP setup guide (DIDs, queues, IVRs, time frames)
• SESSION-SUMMARY-2026-07-09.md - Complete session documentation

Skills Documentation

• .claude/skills/packetdial/SKILL.md - PacketDial skill reference
• .claude/skills/packetdial/docs/VOIP_ONBOARDING_WORKFLOW.md - Workflow guide
• .claude/skills/yealink-ymcs/SKILL.md - YMCS skill reference
• .claude/skills/yealink-ymcs/docs/SIPSERVER_SCHEMA.md - SIP account schema

Wiki

• wiki/clients/valleywide.md - VWP client infrastructure (M365 tenant, phones, etc.)