Mike Swanson
5afb78125b
Test of the new /save Phase 3: session log written to the client dir, then the wiki article full-recompiled (Patterns/History preserved, History extended with the 2026-06-01 handoff, sources + Syncro fields refreshed), both committed together. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
123 lines
9.7 KiB
Markdown
123 lines
9.7 KiB
Markdown
---
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type: client
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name: lonestar-electrical
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display_name: Lone Star Electrical Systems LLC
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last_compiled: 2026-06-01
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compiled_by: GURU-5070/claude-main
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sources:
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- clients/lonestar-electrical/session-logs/2026-06-01-session.md
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- clients/lonestar-electrical/session-logs/2026-05-29-sophos-removal.md
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- clients/lonestar-electrical/docs/apple-mdm-setup-reference.md
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- session-logs/2026-03-23-session.md
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- session-logs/2026-03-24-session.md
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- credentials.md
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- clients/lonestar-electrical/google-workspace.sops.yaml (vault)
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- temp/lonestar-russ-setup.py
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- temp/lonestar-kyla-reset.py
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- temp/lonestar-kyla-2fa-fix.py
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backlinks: []
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---
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# Lone Star Electrical Systems LLC
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Electrical contractor in Tucson, AZ. ACG-managed client. Distinctive in the fleet for being a **Google Workspace** shop (not Microsoft 365) with mobile devices managed by **ManageEngine MDM** (Zoho), not Intune. Field-heavy: techs use phones/tablets on job sites.
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---
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## Profile
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- **Company type:** Electrical contractor (field service)
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- **Contract type:** Prepaid hour block
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- **Hours remaining:** 17.0 hrs as of 2026-06-01 (Syncro live). Always live-check `GET /customers/33809612` before billing.
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- **Billing rate:** (verify — check recent Syncro invoices; not captured in available sources)
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- **Syncro customer ID:** `33809612` (Lone Star Electrical Systems LLC)
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- **Address:** 3774 North Warren Avenue, Tucson, AZ
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- **Managed assets (Syncro):** 1 asset on record
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- **Sites:** Norris site (location of the LS-1 / LS-2 Win11 workstations)
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- **Key contacts:**
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- Robin Eneix — robine@lonestarelectrical.net (Syncro primary contact)
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- Jose R. (joser@lonestarelectrical.net) — field user; subject of the 2026-03 personal-phone MDM issue
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- sysadmin@lonestarelectrical.net — Google Workspace admin account (ACG-managed)
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- James — account compromised 2026-03-10 (Syncro #32010); [verify current name/role]
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- Kyla, Russ — GWS user accounts touched via provisioning/2FA scripts (temp/); [verify roles]
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- Main phone on file (Syncro): 520-730-3642
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- **Active ticket:** None open in Syncro as of 2026-06-01 (see Active Work)
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---
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## Infrastructure
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### Email & Identity
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- **Platform:** Google Workspace (domain `lonestarelectrical.net`). NOT Microsoft 365 — the M365 remediation tool does not apply here.
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- **GWS admin:** sysadmin@lonestarelectrical.net
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- **GWS mobile management:** set to **Basic** (no Google-native MDM push) — device management is delegated to ManageEngine.
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- **ACG management plane:** Google Workspace API access via the `ACG-MSP-Access (Google Workspace)` service account (vault: MSP Tools). `lonestarelectrical.net` is an onboarded tenant. Service-account key: `temp/acg-msp-access-8f72339997e5.json`.
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### Mobile Device Management (MDM)
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- **Platform:** ManageEngine MDM (Zoho) — https://mdm.manageengine.com/webclient
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- **MDM admin:** mike@azcomputerguru.com (Zoho account, Super Admin)
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- **Enrolled devices:** 2 company tablets (named **Zach** and **JOSE**), enrolled 2025-12-04 via QR code, fully managed. These are direct enrollments and are unaffected by the Google third-party-EMM integration.
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### Workstations
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- **LS-1, LS-2** — Windows workstations at the **Norris site**; both upgraded to Win11 on 2026-05-04 (Syncro #32244). Both were inherited from the **previous MSP** with **Sophos Endpoint Protection** (managed via the previous MSP's Sophos Central — no ACG access). Sophos removal is in progress (see Patterns and Active Work). Both enrolled in **GuruRMM** during the 2026-05 removal work; ScreenConnect + GuruRMM agents registered for Safe Mode (`SafeBoot\Network`).
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---
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## Access
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- **Google Workspace admin:** sysadmin@lonestarelectrical.net — vault: `clients/lonestar-electrical/google-workspace.sops.yaml`
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- **ManageEngine MDM:** mike@azcomputerguru.com (Zoho Super Admin) — https://mdm.manageengine.com/webclient
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- **GWS service account (programmatic):** `ACG-MSP-Access (Google Workspace)` (vault: MSP Tools); key file `temp/acg-msp-access-8f72339997e5.json`
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- **Vault root:** `clients/lonestar-electrical/` in vault repo
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---
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## Patterns & Known Issues
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- **Inherited Sophos with no Central access — kernel-driver tamper-protection removal (in progress 2026-05-28/29).** LS-1 and LS-2 came from the previous MSP running Sophos Endpoint Protection managed via the previous MSP's Sophos Central account — ACG has **no Central access**, so no remote uninstall and no way to disable tamper protection from the management plane. Tamper protection is enforced by the **`SophosED.sys` kernel boot driver** (`Start=0`, loads before `smss.exe`), which defeats every user-mode removal: `SophosZap` (blocked by TP), `SophosUninstall.exe` (only removes user-mode parts), `PendingFileRenameOperations` delete (driver loads too early), `sc config` (kernel callback), and ACL reset (kernel-level). **Resolution path is offline via WinRE:** delete `D:\Windows\System32\drivers\SophosED.sys`, load the offline SYSTEM hive and set the `Sophos Endpoint Defense` service `Start=4`, reboot, then `SophosZap.exe --confirm` (TP check now passes). Full step list in the 2026-05-29 session log. **Reusable for any inherited-MSP Sophos/CrowdStrike/SentinelOne removal where tamper protection is enforced and the management console is inaccessible.** (Related: GuruRMM SPEC-015 safeboot-network-registration aims to automate exactly this remote-Safe-Mode removal flow.)
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- **Sophos shell extensions + Datto Cloud Continuity startup conflict (LS-2).** Presented as unresponsive desktop mouse clicks (until Ctrl+Alt+Del) and dead Start-menu right-click. Root cause: Sophos shell extensions competing with the Datto Cloud Continuity `/pop` startup entry during logon. Removing the Datto startup registry entry addressed the logon contention.
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- **ManageEngine + Google Workspace dual-EMM trap (resolved 2026-03-24).** A personal phone repeatedly prompted for MDM enrollment when the user added their Lonestar Google account. Root cause was **two independent triggers**: (1) ManageEngine MDM self-enrollment was enabled for all directory groups, AND (2) ManageEngine was configured as a **third-party EMM provider inside Google Workspace** (Devices > Mobile & endpoints > Settings > Third-party integrations). The Google integration enforces enrollment on any device that adds a Lonestar account — independent of ManageEngine's own self-enrollment setting. **Fix required both:** disable ManageEngine self-enrollment (Enrollment > Self Enrollment > Disable) AND remove ManageEngine as the third-party EMM in the GWS Admin Console. Disabling only one leaves the prompt in place. Company tablets enrolled directly via QR code are unaffected by either change.
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- **Google Workspace, not M365.** Reach for GWS Admin Console + the ACG-MSP-Access service account for identity work. The M365 remediation-tool app suite does not apply to this client.
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- **Field/mobile-first.** Most tickets are phone/tablet/field-device oriented (iPhone field setup, tablet PDF editing). Expect mobile, not desktop, as the primary support surface — the LS-1/LS-2 desktop work is the exception, not the norm.
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---
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## Active Work
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No open Syncro tickets as of 2026-06-01.
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- **Sophos removal on LS-1 / LS-2 (IN PROGRESS).** `SophosED.sys` kernel boot driver still present and active on both machines; most user-mode Sophos services removed from LS-2. Offline WinRE completion step pending on both (delete driver, disable SED service in offline hive, reboot, `SophosZap --confirm`). Handed off to Howard via coord message `689cfb7c` (2026-06-01). A Syncro ticket "Sophos Endpoint Removal - LS-1 and LS-2" was drafted — verify it exists before logging time.
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---
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## History Highlights
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| Date | Event |
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|---|---|
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| 2025-12-04 | Two company tablets (Zach, JOSE) enrolled in ManageEngine MDM via QR code, fully managed |
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| 2026-03-10 | Emergency: James's account hacked (Syncro #32010, resolved) |
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| 2026-03-11 | Tablet unable to edit PDFs (#32015) |
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| 2026-03-23 | Lonestar MDM issue investigated — identified ManageEngine self-enrollment as the cause of joser's personal-phone prompt; fix initially blocked by a broken Zoho portal page |
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| 2026-03-24 | MDM issue RESOLVED — disabled ManageEngine self-enrollment AND removed ManageEngine as GWS third-party EMM. joser's phone stopped prompting immediately |
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| 2026-05-04 | Win11 upgrades on LS-1 and LS-2 (#32244) |
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| 2026-05-05 | iPhone field setup (#32251) |
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| 2026-05-28/29 | Sophos removal on LS-1/LS-2 begun: enrolled in GuruRMM, removed Datto startup conflict (LS-2), registered Safe Mode agents, removed user-mode Sophos; blocked by `SophosED.sys` kernel driver — WinRE offline removal staged (Ventoy USB), completion pending |
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| 2026-06-01 | Recovered the (previously unlogged) Sophos removal context, reconstructed it into a session log, and handed the WinRE completion procedure to Howard via coordinator (msg `689cfb7c`) |
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---
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## Compilation Notes
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- Refreshed 2026-06-01 (full recompile) to incorporate the 2026-05-28/29 Sophos removal work, which had previously been lost — it was never written to a session log and survived only in a gitignored temp draft (`.claude/tmp/ollama_prompt.txt`) and coord message `8a5cb25c`. A proper session log was reconstructed at `clients/lonestar-electrical/session-logs/2026-05-29-sophos-removal.md` before this compile.
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- Seeded 2026-05-26 from two March session logs + credentials.md + vault entry + temp provisioning scripts, enriched with live Syncro data (customer 33809612).
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- **Vault slug is `lonestar-electrical`** (matches `clients/lonestar-electrical/` in the vault), though session logs and temp scripts use the un-hyphenated `lonestar`.
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- Lonestar work now lives in both `clients/lonestar-electrical/` (docs + session-logs) and root session logs / `temp/` scripts.
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- Flagged `[verify]`: billing rate; exact roles/names for James, Kyla, Russ; full workstation inventory.
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## Backlinks
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*(none yet)*
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