Mike Swanson
3146f86474
Batch-replace [[wiki/clients/slug.md]] → [[clients/slug]] format throughout overview.md and 6 client articles. The seeding agents used the full path+extension format; correct convention is type/slug only. Also fixes [[projects/msp-tools/guru-rmm]] → [[projects/gururmm]] stale path in internal-infrastructure.md. Post /wiki-lint run: 0 remaining format violations, 2 legitimate broken links left (systems/neptune — unseeded; compilation queue entry). Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
113 lines
5.0 KiB
Markdown
113 lines
5.0 KiB
Markdown
---
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type: client
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name: furrier
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display_name: Furrier (Mike Furrier / Western Tire / Desert Rat)
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last_compiled: 2026-05-24
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compiled_by: DESKTOP-0O8A1RL/claude-main
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sources:
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- clients/furrier/session-logs/2026-04-21-session.md
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---
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# Furrier / Mike Furrier
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## Overview
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- **Business type:** Mike Furrier is the owner/contact behind multiple entities: Western Tire and Desert Rat (desertrat.com). These are managed under a single Syncro customer record.
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- **Syncro Customer ID:** 391491
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- **Billing model:** Time and materials [unverified — one invoice observed]
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- **Billing rate:** $150/hr [unverified — $75.00 billed for 30 min remote]
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- **Contract status:** Unknown
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> Note: Mike Furrier is also the customer contact for Western Tire (see [[clients/western-tire]]). These may be the same Syncro record. Confirm whether furrier and western-tire are the same Syncro customer.
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## Contacts
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| Name | Title | Email | Notes |
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|---|---|---|---|
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| Mike Furrier | Owner | *(not documented)* | Primary contact for desertrat.com and Western Tire |
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| Tim Furrier | Employee/forwarder user | tim@desertrat.com | Forwarder → timfurrier@gmail.com; was sending from Gmail causing DMARC failures |
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## Infrastructure
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### Websvr (ACG-hosted cPanel)
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| Property | Value |
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|---|---|
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| Hostname | websvr.acghosting.com |
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| External IP (primary) | 162.248.93.233 |
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| External IP (secondary) | 162.248.93.81 |
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| OS | CentOS 7 |
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| WHM version | 11.110.0.95 |
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| SSH port | 22 |
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| SSH credentials | Vault: `infrastructure/websvr` (do NOT hardcode) |
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| WHM API Token | Vault only — do not hardcode |
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| cPanel account | desertra |
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| Domain | desertrat.com |
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> [WARNING] Session log contained plaintext SSH credentials and WHM API token. These must not be committed or referenced outside the vault. Retrieve via `vault.sh get-field`.
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### Mail architecture (desertrat.com)
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- Mail hosted on websvr.acghosting.com (cPanel/exim).
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- Inbound spam filter: Mailprotector (emailservice.io front-end).
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- `tim@desertrat.com` is a **forwarder** (not a mailbox) → `timfurrier@gmail.com`. Located in `/etc/valiases/desertrat.com`.
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- 38 mailboxes/forwarders total.
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## Network
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### DNS (desertrat.com)
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- **DNS Host:** AWS Route 53
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- **MX:** `10 desertrat-com.inbound.emailservice.io`, `20 .inbound.emailservice.cc`, `30 .inbound.emailservice.co`
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- **SPF:** `v=spf1 +a +mx +ip4:162.248.93.233 +ip4:162.248.93.81 +include:spf.wdsolutions.com +include:spf.us.emailservice.io -all`
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- **DKIM:** `default._domainkey.desertrat.com` — active, signed by Websvr
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- **DMARC:** `v=DMARC1; p=reject; sp=reject; adkim=r; aspf=r; pct=100` — full enforcement
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## Cloud / M365
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*(not documented)*
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## GuruRMM
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*(not documented)*
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## Active Projects / Open Items
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| Priority | Item | Owner |
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|---|---|---|
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| P1 | Tim configures Gmail "Send mail as" using Websvr SMTP (mail.desertrat.com:587 or :465) to stop DMARC rejections | Mike Furrier / Tim |
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| P2 | Mailprotector user import CSV delivered — Mike Furrier to import into Mailprotector admin manually | Mike Furrier |
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| P3 | Confirm with WebShop whether their DKIM record add request is still needed (Websvr DKIM already active) | Mike Swanson |
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## Key Events / History
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### 2026-04-21 — desertrat.com DMARC/SBR email fix
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**Syncro ticket #32181** (ID: 109263692). Invoice #67437 — $75.00 + tax = $81.53. Status: Invoiced.
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**Root cause:** Two compounding issues:
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1. `tim@desertrat.com` is a forwarder to Gmail. Tim replies from Gmail using `tim@desertrat.com` as From. Gmail's servers are not in desertrat.com SPF → DMARC p=reject rejects on inbound.
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2. Mailprotector SBR was unconfigured — `/etc/mailprotector_domains` on Websvr was empty; desertrat.com was never enrolled, so outbound forwarded mail bypassed Mailprotector relay.
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**Fix applied:** Added `desertrat.com` to `/etc/mailprotector_domains` on websvr. No exim restart required (runtime lsearch lookup). Outbound now routes through `desertrat-com.outbound.emailservice.io`.
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**Permanent fix still pending:** Tim must configure Gmail "Send mail as" with Websvr SMTP credentials to send mail that passes DMARC.
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### Mailprotector user import CSV
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Created `C:\Users\guru\Downloads\desertrat_mailprotector_import.csv` — 38 entries. Key aliases:
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- desertrat60 → store60
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- desertrat64 → store64
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- jobs → tim
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## Anti-Patterns / Warnings
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- [WARNING] Tim's DMARC rejections will recur any time he replies from Gmail as tim@desertrat.com until "Send mail as" is properly configured. Do not attempt a DNS-level workaround — the correct fix is client-side SMTP configuration.
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- [WARNING] DMARC is `p=reject` at 100% — any SPF/DKIM misalignment will hard-fail with no fallback. Be careful with any DNS or mail-routing changes.
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- Do NOT look for tim@desertrat.com in cPanel email accounts — it is a forwarder in `/etc/valiases/desertrat.com`, not a mailbox.
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- Mailprotector has no automated sync for non-AD/365/Google environments — user import is manual CSV only.
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## Backlinks
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- [[clients/western-tire]] — Western Tire is another entity under Mike Furrier (same Syncro customer ID 391491)
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