28 lines
1.6 KiB
Markdown
28 lines
1.6 KiB
Markdown
---
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name: reference_packetdial_oit_netsapiens
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description: VoIP vendor stack — PacketDial = ACG's VoIP department/brand; runs on NetSapiens (the PBX platform) supplied by OIT/OITVOIP (white-label wholesaler). YMCS = Yealink device mgmt.
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metadata:
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type: reference
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---
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ACG's VoIP vendor stack, top to bottom (don't conflate these):
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- **PacketDial** = ACG's own **VoIP department / customer-facing brand**. `pbx.packetdial.com` is
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the ACG-branded host. The `packetdial` skill is ACG's VoIP-management tool — keep it named
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`packetdial` (ACG's brand) even though it speaks the NetSapiens API.
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- **NetSapiens** = the underlying **PBX/UCaaS software platform** (open API v2, v44.4.10). What the
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skill actually talks to.
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- **OIT / OITVOIP** = the **white-label wholesale provider** that runs NetSapiens and resells it to
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MSPs; ACG buys VoIP wholesale from OIT. `api.ucaasnetwork.com` is the OIT/NetSapiens host (same
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platform as `pbx.packetdial.com`, different white-label hostname). Reseller territory
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`91912.service` is ACG's account on OIT's platform; the reseller API key is vaulted at
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`msp-tools/oitvoip.sops.yaml` (key-id `nsr_hSGUB5Wo`).
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- **YMCS (Yealink Management Cloud Service)** = separate Yealink **device-management** cloud for the
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physical phones (`us-api.ymcs.yealink.com`); pairs with the PBX (phones register to
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pbx.packetdial.com). API creds `services/yealink-ymcs.sops.yaml`; portal login
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`infrastructure/voip-phones.sops.yaml`.
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One line: customer-facing brand = **PacketDial (ACG)**; platform = **NetSapiens**; wholesaler =
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**OIT/OITVOIP**; phone device-mgmt = **YMCS (Yealink)**.
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Related: [[reference_resource_map]]
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