164 lines
9.8 KiB
Markdown
164 lines
9.8 KiB
Markdown
---
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type: client
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name: michaeljohnson
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display_name: Michael Johnson (Law Office)
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last_compiled: 2026-06-29
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compiled_by: HOWARD-HOME/claude-main
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sources:
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- clients/michaeljohnson/session-logs/2026-06/2026-06-29-howard-rmm-onboard-edr-billing.md
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- clients/michaeljohnson/onboarding-baselines/DESKTOP-GG4LKSL-20260629T211835.md
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- clients/michaeljohnson/onboarding-baselines/MJ-PARALEGAL-20260629T211845.md
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- Syncro customer 152567 (live: profile, tickets, invoices, assets)
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- GuruRMM onboarding 2026-06-29 (client + site "Main", BRIGHT-RIVER-8998)
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- Datto EDR org "Michael Johnson" (azcomp4587.infocyte.com)
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---
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# Michael Johnson (Law Office)
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## Profile
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- **Business type:** Solo legal practice (Tucson, AZ) — *inferred* from the paralegal
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workstation, WordPerfect + "Seabill" legal-billing software, and the recurring
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shared-file / Outlook-calendar-sync work between Michael's and Crystal's machines.
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Not formally stated in Syncro (no `business_name` on the record).
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- **Syncro Customer ID:** 152567 (record created 2013-12-04 — long-standing client)
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- **Contract type:** **Break-fix** / time-and-materials. No prepaid block
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(`prepay_hours = 0.0`, live 2026-06-29). Invoice history is per-ticket one-offs across
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2013–2026.
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- **Billing rate:** $175/hr onsite (most recent labor line, #32477 2026-06-29); historical
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invoices show mixed remote/onsite labor at standard ACG rates.
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- **Managed devices (Syncro assets):** 2.
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- **Address:** 177 N Church, Tucson, AZ 85701
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- **GuruRMM onboarded:** 2026-06-29 (Howard) — client + site "Main"; both workstations enrolled same day.
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- **Onboarding grade:** DESKTOP-GG4LKSL = **AMBER**; MJ-PARALEGAL = **RED**.
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- **Endpoint security:** Datto EDR + AV deployed 2026-06-29 (both endpoints, AV active).
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## Contacts
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| Name | Role | Email / Phone | Notes |
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|---|---|---|---|
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| Michael Johnson | Owner / attorney | michaeljohnson311@gmail.com / 520-622-0065 | Primary Syncro contact; uses DESKTOP-GG4LKSL |
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| Crystal (Krystal) | Paralegal / assistant | (no email on file) / 520-906-4672 | Uses MJ-PARALEGAL; most day-to-day tickets are hers. Syncro contact record holds this phone with no name. |
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Email is on **Gmail / Google Workspace** (not M365). Several past tickets involve Google account
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storage/payment and Outlook talking to the Google calendar; mail is **not** hosted or managed by ACG
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M365 tooling.
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## Infrastructure
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### Network
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- **Topology:** Workgroup, peer-to-peer (no on-prem AD, no domain join). Both machines report
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`PartOfDomain=False` / `Domain=WORKGROUP`.
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- **LAN subnet:** 192.168.1.0/24.
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- Shared files are served peer-to-peer between the two workstations (consistent with the long
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history of "can't access shared files" tickets). As of 2026-06-29, Michael's machine is on a
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**static IP** and the paralegal machine is configured to reach the share via that static IP.
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### Workstations (GuruRMM enrolled 2026-06-29, site "Main")
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| Hostname | User | Model | CPU | RAM | OS | IP | RMM Agent ID | Grade |
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|---|---|---|---|---|---|---|---|---|
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| DESKTOP-GG4LKSL | Michael | HP Pavilion Gaming TG01-2xxx | i7-11700F 8c/16t | 31.8 GB | Win 11 Pro 25H2 (build 26200) | 192.168.1.135 (Wi-Fi; now static) | 09c08484-2b51-404b-a294-6e39f498867c | AMBER |
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| MJ-PARALEGAL | Crystal | ASUS (desktop, generic board) | i5-10400 6c/12t | 15.8 GB | Win 11 Pro 25H2 (build 26200) | 192.168.1.136 (wired) | 4537ac34-e548-484c-b4e9-fd91e7f97a23 | RED |
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Both on Win 11 25H2 (supported until 2027-10-12), OS activated, agent v0.6.75, Defender active &
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current with Tamper Protection on, SMBv1 disabled, LAPS reg key present. Neither has a backup agent.
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MJ-PARALEGAL was recently recovered + upgraded to Win11 (Syncro #31768).
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### RMM site / enrollment
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- **Client:** Michael Johnson · **Site:** Main · **Site code:** `BRIGHT-RIVER-8998`
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- **Client ID:** `99022a2e-6b8f-472b-9269-6a746ef0970b` · **Site ID:** `94b5cb21-3d8e-484a-8ef3-8388b66417d2`
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- **Install page:** https://rmm.azcomputerguru.com/install/BRIGHT-RIVER-8998
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- **Enrollment key vault path:** `clients/michaeljohnson/gururmm-site-main.sops.yaml` (also stamped `syncro_customer_id: 152567`)
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### Datto EDR / AV
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- **Tenant:** azcomp4587.infocyte.com · **Org:** Michael Johnson `fef82618-de1d-4b5c-b92e-7fd078e2b983`
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- **Target group:** Main `3b844ef0-d792-4be9-bc0e-7d4848b99180`
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- **Agents:** desktop-gg4lksl `798dadc9-dd72-40fe-bd06-e6b5506ebf73`, mj-paralegal `963178af-23b1-4bee-90e8-f9a6dbac7aec` — both online, AV on, v3.17.1.5552.
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- **Reg key vault path:** `clients/michaeljohnson/datto-edr.sops.yaml`
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## Onboarding Findings (2026-06-29 baselines)
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### MJ-PARALEGAL — RED (2 critical / 4 warning)
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- **[CRITICAL] Firewall OFF on Private + Public profiles** (`Domain=True` only). Re-enable all profiles.
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- **[CRITICAL] E: drive 0% free** (0 GB of 255.6 GB). Find what's filling it and clean up/expand urgently.
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- [WARNING] BitLocker off on C: · 2 pending Windows updates · 1 unexpected shutdown in last 14 days ·
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6 auto-start services stopped (Asus/Lenovo/Google updaters + Intel TPM provisioning — mostly benign;
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Lenovo *and* Asus services on one box suggests image/hardware churn).
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- DNS server set to **172.16.132.1** on a 192.168.1.x LAN — anomalous (stale/foreign resolver). Correct
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to the local gateway / ISP DNS.
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- Local admins: `Administrator`, `localadmin`, `Paralegal`.
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### DESKTOP-GG4LKSL — AMBER (0 critical / 5 warning)
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- [WARNING] BitLocker off on C: · 4 pending Windows updates · D: 14.6% free (68.1 GB of 465.8 GB) ·
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1 unexpected shutdown in last 14 days · 3 auto-start services stopped (Google updaters + Intel TPM).
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- C: is the large/healthy volume (690 GB free of 930 GB); **D: is the low one** — confirm which volume
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holds working data before cleanup.
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- Windows Time source is **time1.aliyun.com** (Alibaba NTP) — unusual; reset to a standard pool.
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- Local admins: `Administrator`, `Localadmin`, `owner`.
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### Common to both
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- No BitLocker (workgroup — no AD escrow target; would need manual key storage / vault).
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- No backup agent on either machine — **no backup coverage confirmed.** Biggest gap for a law office.
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- Defender-only AV at baseline; now augmented by Datto EDR/AV. SMBv1 off.
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- ACG remote tooling present and expected: ScreenConnect on both; Splashtop + Syncro agent additionally
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on MJ-PARALEGAL. No competitor/foreign RMM agents detected — and **no Bitdefender** (verified 2026-06-29).
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## Patterns & Known Issues
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- **Two-person peer-to-peer office.** Everything is workgroup + shared files between Michael's and
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Crystal's PCs. Shared-file and calendar-sync breakage is the single most common call — there is no
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server, so a machine being down/offline breaks the other's access. (Mitigated 2026-06-29 by moving
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Michael's PC to a static IP so the share target stops moving.)
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- **Mail is Google, not M365.** Do not reach for the ComputerGuru M365 remediation suite here — Outlook
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is configured against a Google account. Google storage/billing has caused outages historically.
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- **Power-outage sensitivity.** Multiple "mouse/peripheral dead after a power outage" and "machines went
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down" tickets — no UPS protection documented; a UPS on each machine would cut repeat emergency calls.
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- **Backups unverified.** No backup agent on either workstation. Top risk to close for a legal practice.
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- **MJ-PARALEGAL E: full + firewall off** are the two immediate must-fix items from onboarding.
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## Active Work
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*No open tickets in Syncro as of 2026-06-29 (#32477 billed + Invoiced this session). Open remediation items below come from the onboarding baselines.*
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| Priority | Action | Owner | Notes |
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|---|---|---|---|
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| P1 | Re-enable firewall (Private + Public) on MJ-PARALEGAL | Howard | CRITICAL onboarding finding |
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| P1 | Clear/expand E: on MJ-PARALEGAL (0% free) | Howard | CRITICAL; identify what's filling 255 GB |
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| P1 | Establish/confirm backup coverage for both PCs | Howard/Mike | No backup agent on either; law-office data |
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| P2 | Fix anomalous DNS (172.16.132.1) on MJ-PARALEGAL | Howard | Should be local gateway / ISP DNS |
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| P2 | Install pending Windows updates (4 on GG4LKSL, 2 on PARALEGAL) | Howard | Next maintenance window |
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| P3 | Free space on GG4LKSL D: (14.6%) | Howard | Confirm which volume holds data first |
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| P3 | Reset GG4LKSL time source off Alibaba NTP | Howard | Use standard NTP pool |
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| P3 | Evaluate UPS for both machines | Mike | Repeat post-outage peripheral failures |
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| P3 | Consider BitLocker (with key escrow) | Howard | Both unencrypted; workgroup needs manual key storage |
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## History Highlights
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- **2013-12-04** — Syncro customer record created; long-standing break-fix relationship.
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- **2013–2026** — Recurring break-fix work: printer setup/offline errors, Outlook<->Google calendar sync
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between Michael & Crystal, "can't access shared files", peripherals failing after power outages,
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WordPerfect/Seabill hangs, multiple new-machine builds.
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- **2026-06-29** — GuruRMM onboarding: client + site "Main" (`BRIGHT-RIVER-8998`) created; both
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workstations enrolled; onboarding diagnostics run (DESKTOP-GG4LKSL AMBER, MJ-PARALEGAL RED).
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- **2026-06-29** — Datto EDR/AV deployed to both endpoints. "Remove Bitdefender" request was a no-op —
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RMM-verified that neither machine had Bitdefender (Defender-only). New Datto org + "Main" group + reg
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key; both agents registered, online, AV on.
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- **2026-06-29** — #32477 (onsite): set Michael's PC to a static IP and reconfigured the paralegal
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machine to reach the share via the new IP. Billed 0.5h onsite ($87.50), invoice #1650843860, Invoiced.
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## Access
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- GuruRMM enrollment key: vault `clients/michaeljohnson/gururmm-site-main.sops.yaml`.
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- Datto EDR registration key + org/group IDs: vault `clients/michaeljohnson/datto-edr.sops.yaml`.
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- No workstation local-account credentials vaulted yet (verify if needed for future remote work).
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## Backlinks
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- [[projects/gururmm]] — DESKTOP-GG4LKSL + MJ-PARALEGAL enrolled (site: Main / BRIGHT-RIVER-8998)
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