1.1 KiB
1.1 KiB
name, description, type
| name | description | type |
|---|---|---|
| Syncro — use add_line_item for billing, not timers | Syncro billing uses add_line_item directly. Timer workflow (timer_entry → charge_timer_entry) is not used. Overrides previous rule about timers being required. | feedback |
Rule: Bill Syncro tickets with POST /tickets/{id}/add_line_item directly. Do NOT use timer_entry → charge_timer_entry.
Why: Mike confirmed 2026-05-21 that the timer workflow is not used. The previous rule requiring timers was wrong and caused repeated billing failures (wrong product on the timer, product_id silently ignored by charge_timer_entry, etc.).
How to apply:
add_line_itemis the billing path for all work: labor, warranty, internal, hardware.- Set
product_id,quantity(decimal hours),price_retail(fetched live),name,description,taxable: false. - Do not create timer entries as part of billing.
- Timer endpoints still exist in Syncro but are not part of the ACG billing workflow.
Previous rule (SUPERSEDED): "All work-time billing MUST go through timer_entry → charge_timer_entry." That rule is no longer in effect as of 2026-05-21.