19 lines
1.1 KiB
Markdown
19 lines
1.1 KiB
Markdown
---
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name: Syncro — use add_line_item for billing, not timers
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description: Syncro billing uses add_line_item directly. Timer workflow (timer_entry → charge_timer_entry) is not used. Overrides previous rule about timers being required.
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type: feedback
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---
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**Rule:** Bill Syncro tickets with `POST /tickets/{id}/add_line_item` directly. Do NOT use `timer_entry → charge_timer_entry`.
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**Why:** Mike confirmed 2026-05-21 that the timer workflow is not used. The previous rule requiring timers was wrong and caused repeated billing failures (wrong product on the timer, product_id silently ignored by charge_timer_entry, etc.).
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**How to apply:**
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- `add_line_item` is the billing path for all work: labor, warranty, internal, hardware.
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- Set `product_id`, `quantity` (decimal hours), `price_retail` (fetched live), `name`, `description`, `taxable: false`.
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- Do not create timer entries as part of billing.
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- Timer endpoints still exist in Syncro but are not part of the ACG billing workflow.
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**Previous rule (SUPERSEDED):** "All work-time billing MUST go through timer_entry → charge_timer_entry." That rule is no longer in effect as of 2026-05-21.
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