Mike Swanson
6942827391
Author: Mike Swanson Machine: Mikes-MacBook-Air.local Timestamp: 2026-07-09 14:52:07
12 KiB
Yealink Management Cloud Service(YMCS)_User Guide.pdf - Pages 241-260
Source: Yealink Management Cloud Service(YMCS)_User Guide.pdf Pages: 241-260 of 953 Chunk: 13
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to expand/collapse the firmware distribution page. Click the horizontal axis beside the corresponding device model to go to the device management page of that device model.
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Energy saving statistics Enable the energy-saving statistics feature in the device's web GUI.
View the energy-saving statistics of devices under the selected site, as well as the comparison between energy-saving power consumption and general energy consumption.
Click
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to view energy-saving status in units of day/week/month. Click
to filter and view energy-saving statistics within a specific time period. Hover to check the specific energy-saving status at the time.
💡 NOTE T7X/T8X supported only.
Alarm Statistics Introduction Through visual alarm statistics, you can view alarm data for devices in each site, including total alarms, alarm trends, alarm records, and more.
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Procedure
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Sign in to YMCS.
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Click Device > Dashboard > Alarm Statistics.
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Select the desired site from the drop-down menu. The alarm statistics are given based on the site you select.
Total Number of Alarms On the alarm statistics page, you can view the total number of alarms and active
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alarms based on the selected site. Clicking the total number of alarms or active alarm number will redirect you to the corresponding alarm list.
Alarm Trend On the alarm statistics page, you can view the alarm status and its trend (not including today) based on the selected site within the specified time range. Click
to see the status in day, week, or month view. Click
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to select a period and see the trend during this period. Hover over to see the number of alarms for each state at that time point.
Alarm List On the alarm statistics page, you can view the details and proportions of different alarm events based on the selected site. Click Details to view the details of this type of alarm event.
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Call Quality Statistics Introduction You can view the call data related to devices, including call quality statistics, call duration statistics, call record list and other data. The call quality parameters are described as follows:
Call Description quality paramete rs
Inbound Audio quality statistics between the caller and the callee.
Outbound Audio quality statistics between the caller and the callee.
Average The average difference between the maximum and minimum jitter (ms) delay time of the network within a certain period. It can reflect network latency.
Average Packet loss rate is the average ratio of lost packets to the total loss rate number of transmitted packets within a period of time.
Average The average value of network latency over a period of time. It delay (ms) can reflect network latency.
Max jitter The difference between the maximum and minimum network (ms) latency during a period of time, where the difference is the greatest.
Package The amount of packet loss during a call total. total loss
Max loss Max loss rate is the ratio of lost packets to the total number of rate transmitted packets within a certain period of time, where the ratio is the highest.
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Max delay The maximum value of network delay, reflects the quality of the (ms) network.
Average The average listen MOS value during a call, based on the PESQ listen MOS model. Its values can range from a low of 0.0 to a high of 5.0. A higher value indicates better call quality.
Minimum The minimum listen to MOS value during a call, based on the listen MOS PESQ model. Its values can range from a low of 0.0 to a high of 5.0. A higher value indicates better call quality.
Average The average conversation MOS value during a call, based on the conversati PESQ model. Its values can range from a low of 0.0 to a high of on MOS 5.0. A higher value indicates better call quality.
Total The amount of received packets during a call. received packets
Load The name of the call load. name
The criteria for deciding good/fair/poor call quality are as follows:
Prerequisites The device types that support call quality statistics are SIP phones, DECT phones, SFB phones, and VC room devices. The device has allowed you to view call quality statistics.
Go to the Call Statistics Page Procedure
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Sign in to YMCS.
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Click Phone Device > Statistics > Call Statistics.
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Select the desired site you want from the drop-down menu. The call statistics are given based on the site you select.
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Call Quality In the call quality list, you can view the total number of calls and call quality statistics based on the selected site within the specified duration. Click
to see the call quality in day, week, or month view. Click
to select a period and see the call quality during this period. Hover over to see the call quality at that time point.
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Call Duration In the call duration list, you can view the total call duration and daily call duration statistics based on the selected site within the specified duration. Click
to see the call the duration in day, week, or month view. Click
to select a period and see the call duration during this period. Hover over to see the call duration at that time point.
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Call List In the call list, view the call records and details of the selected site. Click Export to export call records based on current filtering conditions. Click Fresh to refresh and update the call list in real time. Enter MAC/account name/device name in the search box, or click Advanced to filter call records. Click
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to customize the displayed call quality metrics.
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Click Details to view the call quality details, including the call account, audio equipment, audio information, call quality parameters, etc.
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FAQ Why can't I view the call quality statistics of the device? Why are only partial devices showing call quality statistics? You can confirm the following points again. 4. Confirm if the device model supports call quality statistics. The supported device types are SIP phones, DECT phones, SFB phones, VC room devices. 5. Confirm whether the device owner has allowed you to view call quality statistics. If necessary, please contact the device owner to perform the following operations to allow the call quality statistics request. The following operations are demonstrated using the T42U as an example. Please refer to the specific instructions for your actual device model,
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as there may be differences among different device models: a. Go to Menu. b. Go to Security. c. Select Enabled from the drop-down menu of Call Quality Statistics and save the change.
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Phone Devices（Resource Management） Account Management Add Accounts Introduction You can manage different types of products on YMCS. Different products may use different types of login accounts, so we divide the accounts into SIP accounts, H.323 accounts and SFB accounts to facilitate the management. After adding accounts, you can assign accounts to phone devices.
Prerequisites This feature is not applicable to room devices, USB devices, and Teams phones.
Procedure
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Sign in to YMCS.
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Click Phone Device > Resources > Accounts.
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Click Add > SIP Account/H.323 Account/SFB Account in the top-right corner.
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Configure information about the account.
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- Click OK.
Import Accounts Introduction If you want to add multiple accounts or modify account information in batch quickly, you can import your accounts. You need to download the template, add accounts in batch, or export accounts, edit the account information, and then import the file into YMCS. After adding accounts, you can assign accounts to phone devices.
Prerequisites This feature is not applicable to room devices, USB devices, and Teams phones.
Procedure
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Sign in to YMCS.
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Click Phone Device > Resources > Accounts > Import.
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Select the account type.
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Click Download Template. Edit the device information according to the guidance in the template.
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Save the file and upload it.
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Click Upload.
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Manage Accounts Procedure Go to the Account List
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Sign in to YMCS.
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Click Phone Device > Resources > Accounts.
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View the Account List Click the site name on the left side to view the data under this site. View user names, server addresses, and other information in the account list. Under the Bind Devices column, click View to view the devices bound to the account.
Import Accounts For more information, see import accounts. Export Accounts You can export the basic information of all accounts in the list with one click. The exported files are classified by different account types. 178 / 274