claudetools/wiki/clients/jimmy.md

type, name, display_name, last_compiled, compiled_by, sources, backlinks

type	name	display_name	last_compiled	compiled_by	sources	backlinks
client	jimmy	Jimmy Company	2026-06-19	GURU-5070/claude-main	clients/jimmy/session-logs/2026-06/2026-06-19-mike-blaster2-onboarding-cleanup.md clients/jimmy/reports/2026-06-19-blaster2-remediation.md clients/jimmy/onboarding-baselines/BLASTER2-20260619T191759.md

Jimmy Company

Profile

• Contract type: Break-fix (per-ticket labor; an apparent recurring annual service charge ~$200 lands each Feb/Apr — verify what it covers)
• Key contacts: Jimmy Hughes — jimmyco333@gmail.com, 520-744-4119
• Address: 5530 North Camino De La Tierra, Tucson AZ
• Billing rate: $150/hr (Labor - Remote Business, current). Historical labor $150–225/hr.
• Hours remaining (if prepaid): none — no prepaid block (Syncro prepay_hours null)
• Active ticket: none open. Most recent: #32442 (Invoiced 2026-06-19).
• Syncro customer ID: 18560272 · Managed assets (Syncro): 1
• GuruRMM: onboarded 2026-06-19 — site "Main", code SILVER-LION-5647

Infrastructure

Workstations

Host	OS	Hardware	Notes
BLASTER2	Windows 10 Pro 22H2 (build 19045, EOL 2025-10-14)	Lenovo, i5-3470 (2012), 3.8 GB RAM, BIOS 2013	Workgroup, IP 192.168.0.95. Only managed machine. Replacement recommended (EOL OS on unsupportable hardware).

Backups (MSP360 / mspbackups)

• Account: jimmyco333@gmail.com on MSP360 Managed Backup.
• Cloud: Backblaze B2 destination — healthy.
• Local: external 7.45 TB drive (E:, Seagate Backup+ Hub) — full (0.74 GB free). Two local plans (image-based + file) failing NotEnoughSpaceOnLocalDestination. 90-day retention set 2026-06-19; space reclaim pending in the MSP360 console (agent-side deletion blocked by provider policy).

Access

• GuruRMM: agent on BLASTER2; site enrollment key in vault clients/jimmy/gururmm-site-main.sops.yaml.
• MSP360 API: msp-tools/msp360-api.sops.yaml (monitoring-only). Local backup account jimmyco333@gmail.com.
• Vault path: clients/jimmy/

Patterns & Known Issues

• Backups are the recurring theme. Ticket history is dominated by backup setup/repair (QuickBooks data files, external-drive issues, online/manual backup checks) going back to 2019. The local backup drive filling up and failing is the latest instance.
• Aging single workstation. One machine, Windows 10 EOL on 2012-era hardware — expect reliability/perf issues (2 unexpected shutdowns in 14 days observed at onboarding) until replaced.
• Leftover third-party tooling. A Kaseya RMM agent from a prior provider was found and removed at onboarding — watch for other orphaned vendor software.

Active Work

• No open Syncro tickets as of 2026-06-19.
• Open follow-up (not ticketed): MSP360 console purge to free E: (worklist prepared — ~20 image gens ≤2026-03-01, ~65 file gens ≤2026-03-17, ~1 TB orphaned legacy bunches, optional 722 GB non-MSP360 data); then re-run both local plans. Recommend BLASTER2 replacement (Win10 EOL). 5 pending Windows updates + pending reboot.

History Highlights

• 2026-06-19 — Onboarded to GuruRMM (site SILVER-LION-5647); full onboarding diagnostic = RED. Remediated: enabled RDP NLA, removed leftover Kaseya agent, cleanup scan (machine clean). Set 90-day MSP360 local retention; space reclaim blocked by provider policy → handed to MSP360 console. Billed 1 hr remote ($150) on #32442.
• 2019–2024 — Recurring break-fix: backup setup/repair (QuickBooks files, external drive, online/manual backups), slowness, printing, VPN setup, scanner/email issues. Backups the consistent throughline.

Backlinks

• (none yet)