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claudetools/wiki/clients/klem-littlehearts.md
Winter Williams 2d1d85f58b sync: auto-sync from GURU-BEAST-ROG at 2026-06-15 10:11:17 
Author: Mike Swanson
Machine: GURU-BEAST-ROG
Timestamp: 2026-06-15 10:11:17
2026-06-15 10:11:24 -07:00

6.7 KiB
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type, name, display_name, last_compiled, compiled_by, sources
type name display_name last_compiled compiled_by sources
client klem-littlehearts Bob Klem / Little Hearts Little Hands 2026-06-15 GURU-BEAST-ROG/discord-bot
clients/internal-infrastructure/session-logs/2026-03-17-neptune-exchange-cleanup.md
discord thread 1516115120453844992 (2026-06-15)

Bob Klem / Little Hearts Little Hands

Education-sector client. Email hosted on ACG's Neptune Exchange server with Mailprotector CloudFilter filtering. The school was previously known as Air and Space Academy and was later renamed to Little Hearts Little Hands. Two legacy domains (airandspaceacademy.com, lifelonglearningacademy.com) are kept active and are intended to function as aliases delivering to the primary @littleheartslittlehands.org mailboxes.

Profile

  • Primary contact: Bob Klem / Robert Klem
  • Domains:
    • littleheartslittlehands.org — primary mail domain
    • airandspaceacademy.com — legacy alias domain (school's former name)
    • lifelonglearningacademy.com — legacy alias domain
  • Domain registrar: GoDaddy (client's own account — ACG does NOT have API access)
  • Mailprotector account: Bob Klem, account ID 17414

Email Hosting

Mail is hosted on Neptune Exchange (ACG-managed, physically at Dataforth D2). Inbound and outbound filtered via Mailprotector CloudFilter.

Intended Architecture

littleheartslittlehands.org is the primary domain. The two legacy domains are email address aliases on the same mailboxes — mail sent to rklem@airandspaceacademy.com delivers to the rklem@littleheartslittlehands.org mailbox. No forwarding; the alias addresses are proxy addresses on the Exchange mailbox object.

Mailprotector Domain Provisioning (as of 2026-06-15)

Domain MP Domain ID Status
airandspaceacademy.com 29764 Active (provisioned 2020-03-15)
littleheartslittlehands.org 49493 Active (provisioned 2024-05-07)
lifelonglearningacademy.com — NOT provisioned

MX Records (as of 2026-06-15) — BOTH WRONG

Both alias domains currently point MX directly to mail.acghosting.com, bypassing Mailprotector. Neptune's inbound restriction transport rule (priority 0) blocks direct delivery for these domains — meaning inbound mail to both alias domains is currently being rejected.

Domain Current MX Correct MX
airandspaceacademy.com mail.acghosting.com (priority 10) airandspaceacademy-com.inbound.emailservice.io
lifelonglearningacademy.com mail.acghosting.com (priority 10) lifelonglearningacademy-com.inbound.emailservice.io (after MP provisioning)

Action required:

  1. Provision lifelonglearningacademy.com in Mailprotector under account 17414 (Bob Klem)
  2. Update both MX records in GoDaddy (client's account — need credentials from client)
  3. Standard Mailprotector secondary/tertiary MX pattern: priority 10/20/30 via .io/.cc/.co

Neptune Exchange Mailboxes (as of 2026-06-15)

Correctly configured — .org primary with alias addresses

Display Name Primary SMTP Alias Domains Present
Robert Klem rklem@littleheartslittlehands.org @airandspaceacademy.com, @lifelonglearningacademy.com, @littleheartslittlehands.com
Marylou Klem marylou@littleheartslittlehands.org @airandspaceacademy.com, @lifelonglearningacademy.com

Needs alias addresses added — .org primary, no legacy domain aliases

Display Name Primary SMTP Missing Aliases
Ms Williamson swilliamson@littleheartslittlehands.org @airandspaceacademy.com, @lifelonglearningacademy.com

Standalone mailboxes — primary is still legacy domain, NOT alias on .org mailbox

These accounts have a legacy domain as their primary address. No corresponding @littleheartslittlehands.org mailbox exists. Status deferred per Mike (2026-06-15) — do not convert until instructed.

Alias Primary SMTP Notes
ajoseph ajoseph@airandspaceacademy.com Former staff?
email email@airandspaceacademy.com Generic address
lschlegel lschlegel@airandspaceacademy.com Former staff?
mrocha mrocha@airandspaceacademy.com Former staff?
RicohCopier RicohCopier@airandspaceacademy.com Device mailbox — verify if copier still active
sbranch sbranch@airandspaceacademy.com Former staff?
tstevens tstevens@airandspaceacademy.com Former staff?
specialeducation specialeducation@lifelonglearningacademy.com Generic/role address

SBR / Send Connector (outbound)

Domain SBR Tag Send Connector Smart Host
airandspaceacademy.com airandspaceacademy.sbr Outbound.LittleHearts littleheartslittlehands-org.outbound.emailservice.io
lifelonglearningacademy.com lifelonglearningacademy.sbr Outbound.LLA lifelonglearningacademy-com.outbound.emailservice.io
littleheartslittlehands.org littleheartslittlehands.sbr Outbound.LittleHearts littleheartslittlehands-org.outbound.emailservice.io

Neptune Transport Rules Affecting This Client

  • Restrict Inbound - Devcon and LittleHearts (priority 0): Rejects inbound mail to airandspaceacademy.com / littleheartslittlehands.org / .com that does NOT arrive from Mailprotector IPs. Direct-to-Neptune delivery is blocked. This is why the broken MX records cause inbound mail to fail.

Open Items

  1. [CRITICAL] Fix airandspaceacademy.com MX on GoDaddy — Mailprotector already provisioned. Just needs MX updated to airandspaceacademy-com.inbound.emailservice.io. Requires client's GoDaddy account credentials.
  2. [CRITICAL] Provision lifelonglearningacademy.com in Mailprotector — not yet in MP. Must do before changing MX.
  3. [CRITICAL] Fix lifelonglearningacademy.com MX on GoDaddy — same as above, after MP provisioning. Requires client's GoDaddy account credentials.
  4. [LOW] Add alias addresses to Ms Williamson's mailbox — swilliamson@airandspaceacademy.com and swilliamson@lifelonglearningacademy.com proxy addresses missing.
  5. [DEFERRED] Standalone legacy-domain mailboxes — 8 accounts still have old domain as primary. Mike to advise which (if any) need .org counterparts or should be disabled.

History

Date Event
2020-03-15 airandspaceacademy.com provisioned in Mailprotector
2024-05-07 littleheartslittlehands.org provisioned in Mailprotector
2026-03-17 Neptune cleanup — spam purged from airandspaceacademy.com mailboxes; SBR routing configured; inbound restriction rule created. MX fix deferred.
2026-06-15 Mailbox audit via RMM. Confirmed MX on both alias domains still pointing direct to mail.acghosting.com. GoDaddy API key is ACG's account — client domains are in client's own GoDaddy.
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