18 lines
704 B
Markdown
18 lines
704 B
Markdown
---
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name: Syncro comment HTML formatting
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description: Use <br> for line breaks in Syncro comments, not <ul>/<li> — list tags don't render
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type: feedback
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originSessionId: b39e319c-ac3e-49f5-afb6-755e08f1fd82
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---
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Use `<br>` for line breaks in Syncro comment bodies. Do NOT use `<ul>`, `<li>`, or other block-level list tags — Syncro's renderer collapses them into a single line with no spacing.
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**Why:** Posted a comment with `<ul><li>` items and they all ran together on one line in the ticket view. Had to post a corrected duplicate.
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**How to apply:** For any bulleted list in a Syncro comment, use:
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```
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- Item one<br>
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- Item two<br>
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- Item three
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```
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wrapped in a `<p>` tag. Never use `<ul>/<li>`.
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