Mike Swanson
f4fb131529
Adds 11 client articles and 5 project articles: Clients: kittle, khalsa, anaise, azcomputerguru.com, bg-builders, evs, furrier, horseshoe-management, kittle-design, scileppi-law, western-tire Projects: discord-bot, radio-show, msp-pricing, wrightstown-smarthome, wrightstown-solar Updates wiki/index.md with all new entries, cross-references, and removes seeded client:birthbiologic from compilation queue. Critical findings surfaced: - Kittle: WS2025 EVAL license, no backups, 3 plaintext creds in Syncro - Western Tire: SSL cert *.westerntire.com expires 2026-05-30 - Kittle Design: active compromise (Ken inbox rule unresolved) - Horseshoe Mgmt: plaintext creds for 5+ users in Syncro notes Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
113 lines
5.4 KiB
Markdown
113 lines
5.4 KiB
Markdown
---
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type: client
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name: scileppi-law
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display_name: The Law Offices of Chris Scileppi
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last_compiled: 2026-05-24
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compiled_by: DESKTOP-0O8A1RL/claude-main
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sources:
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- clients/scileppi-law/session-logs/2026-05-07-howard-sylvia-mac-mini-mail-memory.md
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---
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# The Law Offices of Chris Scileppi
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## Overview
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- **Business type:** Law firm
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- **Syncro Customer ID:** 9601863
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- **Billing model:** Time and materials [unverified]
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- **Billing rate:** $175/hr (onsite business, product 26118)
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- **Contract status:** Unknown
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- **Note:** As of 2026-05-07, Sylvia's billing line item was logged but deliberately NOT invoiced — held for later disposition per Mike's instruction.
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## Contacts
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| Name | Role | Notes |
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| Chris Scileppi | Owner / attorney | Client namesake |
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| Sylvia | Employee | Primary user of the Mac mini with memory issue; single user account `sylvia` on machine |
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## Infrastructure
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### Workstations
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| Asset | Hostname | Model | RAM | Storage | OS | Status |
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|---|---|---|---|---|---|---|
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| Sylvia's Mac mini | `Sylvias-Mini` | Apple Mac14,3 (M2 base) | 8 GB LPDDR5 (Hynix, soldered — no upgrade path) | 256 GB SSD (92.78 GB free as of 2026-05-07) | macOS 14.4.1 (23E224) | Mail disabled; on webmail |
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**Current state of Sylvias-Mini:**
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- Apple Mail disabled at System Settings → Internet Accounts (Mail toggle off; Calendar/Contacts left enabled).
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- Sylvia using outlook.office.com (webmail) for daily mail.
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- Machine is usable but 8 GB with Office + OneDrive + Safari is tight without Mail running.
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- Machine is NOT enrolled in GuruRMM (enrollment attempted 2026-05-07, failed — see notes).
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### Replacement Mac (planned, not yet ordered)
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- **Target spec:** M4 Mac mini, 16 GB minimum, 24 GB preferred. 256 GB SSD sufficient; 512 GB optional.
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- **Migration plan:** Migration Assistant over wired Ethernet or Thunderbolt, then reconfigure Mail with Download Attachments = None.
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## Network
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*(not documented)*
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## Cloud / M365
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- **Mail platform:** Exchange/M365 (Sylvia's mailbox is an IMAP/Exchange account accessed via Apple Mail or Outlook Web).
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- **Webmail URL:** outlook.office.com
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- Tenant domain and ID not documented in this session log.
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## GuruRMM
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- **GuruRMM site:** Main Office (`WEST-MEADOW-9025`)
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- **Sylvias-Mini enrollment:** FAILED as of 2026-05-07. macOS installer not yet available on GuruRMM server; Cloudflare bot challenge also blocked install one-liner. Documented separately at `session-logs/2026-05-07-howard-gururmm-macos-installer-and-cf-bot-block.md`.
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- Enrollment to be retried on the replacement Mac after migration, once Mike ships the macOS agent.
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## Active Projects / Open Items
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| Priority | Action | Owner |
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| P1 | Spec, quote, and order replacement Mac mini (M4, 16 or 24 GB) | Mike |
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| P2 | When new Mac arrives: run Migration Assistant from Sylvias-Mini; reconfigure Mail with Download Attachments = None | Howard |
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| P2 | Enroll new Mac in GuruRMM (gated on macOS agent availability from Mike) | Howard |
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| P3 | Re-enable Mail in Internet Accounts on new machine after migration verified | Howard |
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| P3 | Invoice Syncro ticket #32262 (line item 42350646 exists, $175.00 × 1.0 — not yet invoiced per Mike's instruction) | Mike |
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## Key Events / History
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### 2026-05-07 — Sylvia's Mac mini: Apple Mail memory exhaustion
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**Syncro ticket #32262** — "Sylvia is having applications crash and getting errors regarding low memory."
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**Technician:** Howard Enos. Status: Resolved.
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**Root cause:** Apple Mail's local cache (Envelope Index + message cache under `~/Library/Mail/V10/`) had grown beyond what 8 GB unified RAM can service. Mail's virtual memory footprint exceeded 45 GB on an 8 GB machine, forcing constant swap. ~4.4 million swapouts observed in 9 minutes of uptime.
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**Diagnosis process:**
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1. Attempt 1: Backed up and rebuilt Envelope Index. Memory footprint rose to 12 GB before Mail was killed by OS for memory pressure.
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2. Attempt 2: Fresh index rebuild — footprint climbed to 28 GB while downloading 349 messages (ETA shown: "69 hours"). This conclusively ruled out index corruption — the mailbox itself is too large for 8 GB.
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**Interim fix applied:**
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- Force-quit Mail.
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- Disabled Mail toggle in System Settings → Internet Accounts.
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- Verified Mail no longer auto-relaunches after reboot.
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- Walked Sylvia through outlook.office.com in Safari for daily mail.
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**Billing artifacts:**
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| Artifact | ID |
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|---|---|
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| Syncro ticket | #32262 |
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| Resolution comment | 409686752 |
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| Timer entry | 39082403 (3600 s, billable) |
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| Line item | 42350646 ($175.00 × 1.0, non-taxable) |
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| Invoice | None — deliberately not created |
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## Anti-Patterns / Warnings
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- [WARNING] Do NOT re-enable Apple Mail on Sylvias-Mini. The machine has 8 GB soldered RAM with no upgrade path — Mail will reproduce the memory exhaustion immediately. Machine stays on webmail until replaced.
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- [WARNING] After migration to new Mac mini, configure Mail → Settings → Accounts → Mail Behaviors → Download Attachments = None. Skipping this on a large mailbox will eventually reproduce the same issue even on 16/24 GB.
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- 8 GB M2 Mac mini RAM is **soldered and not upgradeable** — do not quote a RAM upgrade to the client.
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- GuruRMM macOS enrollment is blocked until Mike ships the macOS agent — do not attempt install one-liner again without confirming agent availability first.
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## Backlinks
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- `session-logs/2026-05-07-howard-gururmm-macos-installer-and-cf-bot-block.md` — related GuruRMM macOS installer failure
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