77 lines
4.7 KiB
Markdown
77 lines
4.7 KiB
Markdown
# Onsite-Check List — machines/clients with NO remote channel
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Rule (Howard, 2026-07-05): anything we cannot reach via ScreenConnect, Syncro checkin,
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or Bitdefender goes in this group — it gets handled at the next onsite visit to that
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location (enroll GuruRMM + SC + Datto EDR while physically there, or confirm the
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machine is retired and get it pulled from GPS billing).
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Sources: Syncro assets (authoritative inventory) vs live RMM, SC reachability from
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`needs-screenconnect.md` (rebuilt 2026-07-04), Bitdefender/EDR footprint from the
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Phase 4 matrix. "no SC" = no ScreenConnect session at all; a day count = SC session
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exists but stale that many days (kept here only when 45d+ AND no other channel).
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Machines listed are NOT yet in GuruRMM. Anything that comes online meanwhile is
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harvested automatically by GPS-RMM-AutoEnroll — remove it from this list when it
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appears in RMM (the daily progress DM catches that).
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## 2026-07-08 update (after Winter/Mike reconciliation)
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**Reachable NOW via ScreenConnect — push GuruRMM one-liner tomorrow, NOT onsite:**
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- Horseshoe Management -> DESKTOP-5DD8C43 (Win11, site GOLD-OCEAN-4982)
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- T & C Sorensen -> SERVER (Server 2016 Ess., site IRON-FORGE-1700)
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- Residential and Renovation Engineering -> DESKTOP-83II6D8 (Win10, site LIGHT-TIGER-4397)
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- MVAN Enterprises -> JUNE (Win11, site LOWER-FORGE-6736)
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**Resolved by billing (removed from onsite queue):**
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- **PUTT** — Winter cut GPS 7->2 (personal account only); 2/2 match. PLS-FOUR/FRONT/LAPTOP/ONE no longer GPS.
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- **Stamback** — Winter cut GPS 8->3; 3/3 match. The extra boxes no longer GPS.
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## Whole clients with NO footprint anywhere (visit or call required)
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| Client | Billed devices | Notes |
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|---|---|---|
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| Little Hearts Little Hands | 8 | Only 2 Syncro assets known (LHLH, WIN-KNVO6MUMMEM), both no-SC. Also NO-AV. |
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| Residential and Renovation Engineering | 2 | DESKTOP-83II6D8 (Win10) now reachable in SC -> push pending. DESKTOP-K8UVNL5 offline -> ONSITE/queue. |
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| Janet Altschuler | 2 | Separate from JANC Excavation (Syncro 457710 vs 2248945, confirmed 2026-07-04). NO-AV. |
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| Business Services of Tucson LLC | 2 | KAT1 active in SC <=14d (autoenroll may catch); KAT no-SC. NO-AV. |
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| Marty Ryan | 1 | DESKTOP-OC2PH4I seen in SC 0d — autoenroll should catch; onsite only if it doesn't. |
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## Special case — pending Mike's ruling
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- **IMC-PRINTSERVER** [Instrumental Music Center] — GuruRMM agent INSTALLED and running,
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but the box drops all outbound TLS so it cannot connect. DM'd Mike 2026-07-05: by design
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or fix? If by design -> stays here (dormant agent, check on next IMC visit / gateway change).
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## Per-client machines with no SC session (Syncro-known, unreachable remotely)
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- **Bill Tedards** (0/2 in RMM): DESKTOP-SUFJR0J, TEDARDSLAPTOP
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- **Business Services of Tucson LLC**: KAT
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- **Curtis Plumbing** (5/6): CURTIS-003
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- **Grabb & Durando Law Office** (9/12): GND-ASUSWS, GND-JEANNETTE, HOMEPC
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- **Heieck, Sheila** (0/3): John Heieck's iMac, Sheila's iMac, Sheila's MacBook Pro (all Macs)
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- **Horseshoe Management** (5/9): HSM-RANDI, HSM-SURFACE
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- **Instrumental Music Center** (13/20): IMC-L1-GRAPHICS (stale 2025 box), PHIL;
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stale-SC 80-141d: DESKTOP-JQ0D38J, DESKTOP-URV3UGR, IMC-EVENTS, PHIL2021LAPTOP, PURCHASINGCOMP
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- **Little Hearts Little Hands**: LHLH, WIN-KNVO6MUMMEM
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- **MVAN Enterprises Inc** (0/4): JUNE (Win11) reachable in SC -> push pending. ONSITE: CPC-chris-UZR6E,
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DESKTOP-I7504C5 (no SC), June's MacBook Pro (Mac), MITCH-LAPTOP (offline since Feb).
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- **Mineralogical Record** (4/5): DESKTOP-3VPT017, DESKTOP-9QHSCIT
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- **Multicultural Counseling Center** (2/3): DESKTOP-S1HPLDF (65d)
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- **Quantum Wealth Management**: DESKTOP-A3IVMNF (note: 4/4 match; extra SC box, verify vs billing)
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- **Reliant Well Drilling and Pump Corporate** (1/9): Clark's iMac, DESKTOP-09H7T66,
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DESKTOP-QIGH458, DESKTOP-V2247T9, LAPTOP-8AUEP9N6, LAPTOP-EJL9PFOU, LAPTOP-FR4QN9KF,
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LAPTOP-JQMU8N9K, RELIANT-L01, RELIANT-L02, RELIANT-L03, WILCOXADMIN; RWD-ALANLAPTOP (127d)
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— 13 dead assets vs 9 billed: several likely retired; reconcile onsite/with Winter.
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- **Safesite**: 1225-LENOVO-E16 (49d), DESKTOP-QAR6D04 (142d)
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- **The Marc Group** (1/2): Gerald's MacBook Pro (Mac, offline) — onsite; DESKTOP-6HT5SJ9 enrolled.
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- **The Prairie Schooner** (4/5): DESKTOP-SRUOH4R, DESKTOP-TS1P9MT
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## Not on this list on purpose
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- **Jimmy Company** — RESOLVED: billed annually (12 = 1 machine x 12 months - 1 prepay
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discount). 1 machine, correct. Not an anomaly.
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- **Glaz-Tech** (159 billed monthly / 88 in RMM) — still held for Mike/Winter ruling; nothing
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to chase onsite until billing is ruled on.
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- **Brett Interiors** (4 in RMM / 3 billed) — +1 over; identify the extra box or add to billing (held).
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- Anything with an SC session active <=45d — the autoenroll loop owns those.
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