Mike Swanson
06ed9ba562
Extension 106 (Tammy) matched to acctpay@valleywideplastering.com Extension 108 (Shannon) parked pending clarification Updated counts: 14 matched, 4 unmatched/parked Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
228 lines
6.4 KiB
Markdown
228 lines
6.4 KiB
Markdown
# Valley Wide Plastering - VoIP Provisioning
|
|
|
|
**Client:** Valley Wide Plastering
|
|
**Domain:** vwp.91912.service
|
|
**Main Number:** 480-705-9500
|
|
**Status:** Ready for CSV Import
|
|
|
|
---
|
|
|
|
## Quick Navigation
|
|
|
|
### Current Status & Next Steps
|
|
- **[PROVISIONING-STATUS.md](PROVISIONING-STATUS.md)** - Current status, next actions, what to do tomorrow morning
|
|
|
|
### Complete Documentation
|
|
- **[SESSION-SUMMARY-2026-07-09.md](SESSION-SUMMARY-2026-07-09.md)** - Full session documentation, all decisions, technical details
|
|
- **[COMPLETE-CLIENT-SETUP.md](COMPLETE-CLIENT-SETUP.md)** - Complete VoIP setup guide (DIDs, queues, auto-attendants, time frames)
|
|
|
|
### Working Files
|
|
- **[extension-mapping.md](extension-mapping.md)** - Extension to M365 account mapping (14 matched, 4 unmatched/parked)
|
|
- **[vwp-users-import.csv](vwp-users-import.csv)** - Bulk import CSV for PacketDial (ready to upload - 11 users)
|
|
- **[provision-natalya-101.md](provision-natalya-101.md)** - Commands to provision Ext 101 (Receptionist/test phone)
|
|
- **[DEVICE-ASSIGNMENT-COMMANDS.md](DEVICE-ASSIGNMENT-COMMANDS.md)** - Copy-paste command reference for assigning phones to users
|
|
|
|
---
|
|
|
|
## Quick Reference
|
|
|
|
### Domain Info
|
|
```
|
|
Domain: vwp.91912.service
|
|
Reseller: 91912.service (ACG)
|
|
Description: Valley Wide Plastering
|
|
Timezone: America/Phoenix
|
|
Dial Policy: US and Canada
|
|
E911 Address ID: a-6a395c03d4cfe
|
|
(301 N 56TH ST, CHANDLER AZ 85226)
|
|
Main Caller ID: Valley Wide Plastering / 4807059500
|
|
```
|
|
|
|
### YMCS Info
|
|
```
|
|
Site: Valley Wide Plastering
|
|
Site ID: 1e7578a6fe0e41cfb5a3e8b40933ffee
|
|
RPS Server: http://ndp.ucaasnetwork.com/cfg
|
|
RPS Credentials: Prov_Admin / YJ5UgRd9pV
|
|
(Vault: msp-tools/oitvoip-provisioning.sops.yaml)
|
|
```
|
|
|
|
### PacketDial Web UI
|
|
```
|
|
URL: https://pbx.packetdial.com/
|
|
Username: Prov_Admin
|
|
Password: YJ5UgRd9pV
|
|
Navigation: Domains → vwp.91912.service → Users → Import
|
|
```
|
|
|
|
---
|
|
|
|
## Implementation Status
|
|
|
|
### Phase 1: Basic Setup ✓
|
|
- [x] Domain created
|
|
- [x] E911 address configured
|
|
- [x] RPS URL fixed (critical issue resolved)
|
|
- [x] 11 matched users prepared (CSV ready)
|
|
- [ ] CSV uploaded to PacketDial **← NEXT STEP**
|
|
- [ ] Users verified created
|
|
- [ ] Devices assigned as phones distributed
|
|
|
|
### Phase 2: Main Line Setup (Planned)
|
|
- [ ] Create general reception queue (8000)
|
|
- [ ] Create main auto-attendant (3000)
|
|
- [ ] Assign main DID 480-705-9500
|
|
- [ ] Test inbound calling
|
|
|
|
### Phase 3: Business Hours (Planned)
|
|
- [ ] Create business hours timeframe (M-F 7am-5pm)
|
|
- [ ] Create after-hours timeframe
|
|
- [ ] Update DID routing for time-based handling
|
|
|
|
### Phase 4: Additional Features (Optional)
|
|
- [ ] Management queue (8001)
|
|
- [ ] Accounting queue (8002)
|
|
- [ ] Shared extensions (Kitchen, Conference Room, Warehouse)
|
|
- [ ] Get clarification on 4 unmatched/parked users
|
|
|
|
---
|
|
|
|
## Critical Fix Completed
|
|
|
|
**Phone Registration Issue - RESOLVED ✓**
|
|
|
|
**Problem:** Test phone showed Status 3 (Unregistered) despite correct SIP credentials.
|
|
|
|
**Root Cause:** Wrong RPS provisioning server URL in YMCS.
|
|
|
|
**Wrong URL (Whitelabel Communication):**
|
|
```
|
|
ftp://p.packetdials.net
|
|
Username: lrshwh
|
|
```
|
|
|
|
**Correct URL (OIT/PacketDial):**
|
|
```
|
|
http://ndp.ucaasnetwork.com/cfg
|
|
Username: Prov_Admin
|
|
Password: YJ5UgRd9pV
|
|
```
|
|
|
|
**Result:** Test phone (805e0cdd71b1) immediately registered after fix.
|
|
|
|
**Important:** ACG has TWO whitelabel accounts:
|
|
- Whitelabel Communication (WLC): `ftp://p.packetdials.net`
|
|
- OIT/PacketDial: `http://ndp.ucaasnetwork.com/cfg` ← VWP uses this
|
|
|
|
---
|
|
|
|
## User Summary
|
|
|
|
### Matched Users (14 Total)
|
|
|
|
**In CSV Bulk Import (11 users):**
|
|
- 102: Jesse Guerrero
|
|
- 103: Rose Guerrero
|
|
- 104: Shelly Dooley
|
|
- 105: JR Guerrero
|
|
- 107: Payroll Department
|
|
- 109: Kayla Guerrero
|
|
- 110: Ron Winger
|
|
- 113: Chris Guerrero
|
|
- 114: Ty Fetters (Ty@CASARICA.NET - external)
|
|
- 115: Toni Billing
|
|
- 116: Bart Graffin
|
|
|
|
**Separate Provisioning (3 users):**
|
|
- 101: Natalya (Receptionist) - customerservice@valleywideplastering.com
|
|
- Gets test phone (805e0cdd71b1)
|
|
- See: provision-natalya-101.md
|
|
- 106: Tammy - acctpay@valleywideplastering.com
|
|
- Add to second CSV batch
|
|
- 117: Jesse III - jesse@nescoap.com (external domain)
|
|
- Add to second CSV batch
|
|
|
|
### Unmatched Users (4) - Need Clarification
|
|
- 108: Shannon (PARKED - waiting for clarification)
|
|
- 111: Kitchen (shared phone)
|
|
- 112: Conference Room (shared phone)
|
|
- 118: Warehouse (shared phone)
|
|
|
|
---
|
|
|
|
## Device Assignment Workflow
|
|
|
|
**Strategy:** Users created WITHOUT devices. Devices assigned later as phones physically distributed.
|
|
|
|
**Per-Phone Process:**
|
|
1. User provides last 4 digits of MAC address
|
|
2. Create SIP device in PacketDial → get auto-generated password
|
|
3. Create YMCS SIP account with that password
|
|
4. Bind account to physical phone by device ID
|
|
5. Reboot phone → registers and ready to use
|
|
|
|
**Full workflow documented in:** PROVISIONING-STATUS.md
|
|
|
|
---
|
|
|
|
## Contact & Support
|
|
|
|
### PacketDial/OIT Support
|
|
- Portal: https://pbx.packetdial.com/
|
|
- Support: support@oitvoip.com
|
|
- Phone: (Check portal for current number)
|
|
|
|
### Yealink YMCS
|
|
- Portal: https://us.ymcs.yealink.com/
|
|
- Support: support@yealink.com
|
|
- Documentation: https://support.yealink.com/
|
|
|
|
### ACG Internal
|
|
- PacketDial Skill: `.claude/skills/packetdial/`
|
|
- YMCS Skill: `.claude/skills/yealink-ymcs/`
|
|
- Vault: `msp-tools/oitvoip*.sops.yaml`
|
|
|
|
---
|
|
|
|
## Timeline
|
|
|
|
**2026-07-09:**
|
|
- Domain created (vwp.91912.service)
|
|
- RPS URL issue diagnosed and fixed
|
|
- M365 account matching completed
|
|
- CSV bulk import prepared
|
|
- Complete VoIP setup documented
|
|
- Device assignment workflow designed
|
|
|
|
**Next (Tomorrow Morning):**
|
|
- Upload CSV to PacketDial web UI
|
|
- Verify 11 users created
|
|
- Get client clarification on 4 unmatched/parked users
|
|
- Begin device assignment as phones distributed
|
|
|
|
**Soon (Within Week):**
|
|
- Create reception queue
|
|
- Create auto-attendant
|
|
- Assign main DID
|
|
- Test complete call flow
|
|
|
|
---
|
|
|
|
## Files in This Directory
|
|
|
|
```
|
|
clients/valleywide/voip/
|
|
├── README.md ← This file (quick navigation)
|
|
├── PROVISIONING-STATUS.md ← Current status & next steps
|
|
├── SESSION-SUMMARY-2026-07-09.md ← Complete session documentation
|
|
├── COMPLETE-CLIENT-SETUP.md ← Full VoIP setup guide
|
|
├── DEVICE-ASSIGNMENT-COMMANDS.md ← Copy-paste commands for device assignment
|
|
├── extension-mapping.md ← Extension to M365 mapping
|
|
└── vwp-users-import.csv ← Bulk import file (READY)
|
|
```
|
|
|
|
---
|
|
|
|
**Last Updated:** 2026-07-09 20:45 MST
|
|
**Next Update:** After CSV upload completion
|