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feat(voip): Extension 101 clarification - Natalya is receptionist

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CLARIFIED (2026-07-10):
- Extension 101: Natalya (Receptionist)
- M365 Account: Customer Service (customerservice@valleywideplastering.com)
- Phone: Test phone from yesterday (MAC 805e0cdd71b1 / Last 4: 71b1)
- Status: Phone already registered, ready for user provisioning

UPDATED:
- Matched users: 11 -> 12 (Natalya now matched)
- Unmatched users: 7 -> 6 (removed Natalya from unmatched list)
- Created provision-natalya-101.md with step-by-step commands

FILES MODIFIED:
- extension-mapping.md: Updated ext 101 to show customerservice@ match
- PROVISIONING-STATUS.md: Added clarified section for ext 101
- README.md: Updated user counts and added provision-natalya-101.md link
- provision-natalya-101.md: NEW - Complete provisioning guide for receptionist

NEXT ACTIONS:
1. Upload 11-user CSV to PacketDial (unchanged)
2. Provision extension 101 separately (commands documented)
3. Remaining 6 unmatched extensions need clarification

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
This commit is contained in:
Mike Swanson
2026-07-10 07:08:04 -07:00
parent 033019df18
commit 736d43f482
4 changed files with 234 additions and 18 deletions
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8
clients/valleywide/voip/extension-mapping.md
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@@ -9,7 +9,7 @@
| Ext | Name | M365 Display Name | M365 Email | Notes |
|-----|------|-------------------|------------|-------|
| 101 | Natalya | **NO MATCH IN M365** | natalya@valleywideplastering.com | Need to create M365 account or verify name |
| 101 | Natalya (Receptionist) | Customer Service | customerservice@valleywideplastering.com | ✓ Matched - Gets test phone (805e0cdd71b1 / last 4: 71b1) |
| 102 | Jesse | Jesse Guerrero | jesse@valleywideplastering.com | ✓ Matched |
| 103 | Rose | Rose Guerrero | rose@valleywideplastering.com | ✓ Matched |
| 104 | Shelly | Shelly Dooley | shelly@valleywideplastering.com | ✓ Matched |
@@ -30,8 +30,8 @@
## Summary
- **Matched (confirmed M365 accounts):** 11
- **No match found:** 7 (Natalya, Tammy, Shannon, Kitchen, Conference Room, Jesse III, Warehouse)
- **Matched (confirmed M365 accounts):** 12
- **No match found:** 6 (Tammy, Shannon, Kitchen, Conference Room, Jesse III, Warehouse)
## Other M365 Users (not assigned extensions)
@@ -47,7 +47,7 @@
## Action Items
1. **Verify unmatched users:** Confirm if Natalya, Tammy, Shannon, Jesse III exist in M365 under different names
1. **Verify unmatched users:** Confirm if Tammy, Shannon, Jesse III exist in M365 under different names
2. **Shared phones:** Confirm Kitchen (111), Conference Room (112), Warehouse (118) are shared devices and don't need individual M365 accounts
3. **Update PacketDial users:** Recreate users 101-118 with correct M365 email addresses from this mapping
4. **Provision physical phones:** Once SIP accounts are configured in YMCS, provision the 16 physical Yealink phones