feat(msp-pricing): Add VoIP pricing structure and documentation
- Import GPS-Voice pricing tiers (2-55/user, 4 tiers) - Add GPS_VoIP_Pricing.html (4-page pricing sheet) - Add GPS_VoIP_Tier_Comparison.html (6-page tier guide) - Create docs/voip-pricing-structure.md with complete pricing - Update README.md with VoIP sections and examples - Document OIT wholesale costs and margins (68-76%) - Clarify 10DLC SMS fees (no additional charges per OIT) - Add complete solution pricing example (GPS + Web + Email + VoIP) Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
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@@ -218,6 +218,81 @@ Imported complete MSP pricing structure from web version of Claude project, incl
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## VoIP Pricing Import (Later Session - 2026-02-01)
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### Summary
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Imported GPS VoIP pricing from web version conversation (November 26, 2025).
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### VoIP Pricing Structure
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**GPS-Voice Tiers:**
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- GPS-Voice Basic: $22/user (68% margin)
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- GPS-Voice Standard: $28/user (70% margin) - most popular
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- GPS-Voice Pro: $35/user (69% margin)
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- GPS-Voice Call Center: $55/user (76% margin)
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**Add-On Services:**
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- Additional DID: $2.50/month
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- Toll-Free Number: $4.95/month
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- SMS Messaging: $4/month
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- Voicemail Transcription: $3/month
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- MS Teams Integration: $8/month
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- Digital Fax: $12/month
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**Phone Hardware (One-Time):**
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- Basic Desk Phone (T53W): $219
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- Business Desk Phone (T54W): $279
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- Executive Desk Phone (T57W): $359
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- Conference Phone (CP920): $599
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- Wireless Headset (WH62): $159
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- Cordless Phone (W73P): $199
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### OIT White Label Platform
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**Wholesale Costs:**
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- Seat (User): $4/month
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- Call Center Seat: $6/month
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- US/Canada DID: $1/month
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- E911: $1.95/line
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- SMS Enablement: $1.49/DID (no additional 10DLC fees per OIT)
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- Voicemail Transcription: $1.50/user
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**Platform Fees:**
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- Billing Platform: $199-299/month
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- PBX Minimum Monthly Commitment: $500/month
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- Onboarding: $2,500 one-time
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**10DLC Status:** Confirmed with OIT - no additional 10DLC fees beyond SMS Enablement price
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### Files Imported
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- `GPS_VoIP_Pricing.html` - 4-page VoIP services pricing sheet
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- `GPS_VoIP_Tier_Comparison.html` - 6-page VoIP tier comparison guide
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- `docs/voip-pricing-structure.md` - Complete VoIP pricing documentation
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### Documentation Updated
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- README.md updated with VoIP tiers and pricing scenarios
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- Added VoIP pricing philosophy section
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- Added VoIP to national pricing comparisons
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- Updated directory structure and file listings
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- Added complete solution pricing example ($1,390/month for 15-user business)
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### Market Position
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**National VoIP Pricing:**
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- Basic: $10-20/user
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- Mid-Range: $20-35/user
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- Advanced/Enterprise: $35-50+/user
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**ACG Positioning:**
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- Competitive mid-market pricing
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- Excellent margins (68-76%)
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- Support covered under GPS plans
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- Free number porting for GPS clients
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---
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**Session Complete:** 2026-02-01
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**Status:** Project successfully imported and organized
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**Status:** Project successfully imported and organized (GPS + Web/Email + VoIP)
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**Location:** `D:\ClaudeTools\projects\msp-pricing\`
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