feat(msp-pricing): Add VoIP pricing structure and documentation

- Import GPS-Voice pricing tiers (2-55/user, 4 tiers)
- Add GPS_VoIP_Pricing.html (4-page pricing sheet)
- Add GPS_VoIP_Tier_Comparison.html (6-page tier guide)
- Create docs/voip-pricing-structure.md with complete pricing
- Update README.md with VoIP sections and examples
- Document OIT wholesale costs and margins (68-76%)
- Clarify 10DLC SMS fees (no additional charges per OIT)
- Add complete solution pricing example (GPS + Web + Email + VoIP)

Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
This commit is contained in:
2026-02-01 16:32:49 -07:00
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@@ -218,6 +218,81 @@ Imported complete MSP pricing structure from web version of Claude project, incl
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## VoIP Pricing Import (Later Session - 2026-02-01)
### Summary
Imported GPS VoIP pricing from web version conversation (November 26, 2025).
### VoIP Pricing Structure
**GPS-Voice Tiers:**
- GPS-Voice Basic: $22/user (68% margin)
- GPS-Voice Standard: $28/user (70% margin) - most popular
- GPS-Voice Pro: $35/user (69% margin)
- GPS-Voice Call Center: $55/user (76% margin)
**Add-On Services:**
- Additional DID: $2.50/month
- Toll-Free Number: $4.95/month
- SMS Messaging: $4/month
- Voicemail Transcription: $3/month
- MS Teams Integration: $8/month
- Digital Fax: $12/month
**Phone Hardware (One-Time):**
- Basic Desk Phone (T53W): $219
- Business Desk Phone (T54W): $279
- Executive Desk Phone (T57W): $359
- Conference Phone (CP920): $599
- Wireless Headset (WH62): $159
- Cordless Phone (W73P): $199
### OIT White Label Platform
**Wholesale Costs:**
- Seat (User): $4/month
- Call Center Seat: $6/month
- US/Canada DID: $1/month
- E911: $1.95/line
- SMS Enablement: $1.49/DID (no additional 10DLC fees per OIT)
- Voicemail Transcription: $1.50/user
**Platform Fees:**
- Billing Platform: $199-299/month
- PBX Minimum Monthly Commitment: $500/month
- Onboarding: $2,500 one-time
**10DLC Status:** Confirmed with OIT - no additional 10DLC fees beyond SMS Enablement price
### Files Imported
- `GPS_VoIP_Pricing.html` - 4-page VoIP services pricing sheet
- `GPS_VoIP_Tier_Comparison.html` - 6-page VoIP tier comparison guide
- `docs/voip-pricing-structure.md` - Complete VoIP pricing documentation
### Documentation Updated
- README.md updated with VoIP tiers and pricing scenarios
- Added VoIP pricing philosophy section
- Added VoIP to national pricing comparisons
- Updated directory structure and file listings
- Added complete solution pricing example ($1,390/month for 15-user business)
### Market Position
**National VoIP Pricing:**
- Basic: $10-20/user
- Mid-Range: $20-35/user
- Advanced/Enterprise: $35-50+/user
**ACG Positioning:**
- Competitive mid-market pricing
- Excellent margins (68-76%)
- Support covered under GPS plans
- Free number porting for GPS clients
---
**Session Complete:** 2026-02-01
**Status:** Project successfully imported and organized
**Status:** Project successfully imported and organized (GPS + Web/Email + VoIP)
**Location:** `D:\ClaudeTools\projects\msp-pricing\`