feat(msp-pricing): Add VoIP pricing structure and documentation
- Import GPS-Voice pricing tiers (2-55/user, 4 tiers) - Add GPS_VoIP_Pricing.html (4-page pricing sheet) - Add GPS_VoIP_Tier_Comparison.html (6-page tier guide) - Create docs/voip-pricing-structure.md with complete pricing - Update README.md with VoIP sections and examples - Document OIT wholesale costs and margins (68-76%) - Clarify 10DLC SMS fees (no additional charges per OIT) - Add complete solution pricing example (GPS + Web + Email + VoIP) Co-Authored-By: Claude Sonnet 4.5 <noreply@anthropic.com>
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projects/msp-pricing/GPS_VoIP_Pricing.html
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projects/msp-pricing/GPS_VoIP_Pricing.html
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<!DOCTYPE html>
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<html>
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<head>
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<meta charset="UTF-8">
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<title>GPS VoIP Services - Arizona Computer Guru</title>
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<style>
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* { margin: 0; padding: 0; box-sizing: border-box; }
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body { font-family: 'Segoe UI', Tahoma, sans-serif; line-height: 1.5; color: #333; }
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.page {
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width: 8.5in;
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min-height: 11in;
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padding: 0.5in;
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padding-bottom: 0.6in;
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background: white;
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position: relative;
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}
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@media screen {
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body { background: #f5f5f5; }
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.page { margin: 20px auto; box-shadow: 0 0 20px rgba(0,0,0,0.1); }
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}
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@media print {
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@page { size: letter; margin: 0; }
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body { margin: 0; padding: 0; }
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.page {
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width: 100%;
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height: 100vh;
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margin: 0;
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padding: 0.5in;
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padding-bottom: 0.6in;
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page-break-after: always;
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}
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.page:last-child { page-break-after: auto; }
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}
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.header {
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display: flex;
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justify-content: space-between;
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align-items: flex-start;
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padding-bottom: 8px;
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border-bottom: 3px solid #1e3c72;
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margin-bottom: 20px;
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}
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.logo { font-size: 22px; font-weight: bold; color: #1e3c72; }
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.contact { text-align: right; font-size: 11px; color: #666; }
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.contact .phone { font-size: 16px; font-weight: bold; color: #f39c12; }
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h1 { color: #1e3c72; font-size: 28px; margin-bottom: 5px; }
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h2 { color: #1e3c72; font-size: 18px; margin: 20px 0 12px 0; padding-bottom: 5px; border-bottom: 2px solid #f39c12; }
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.subtitle { font-size: 14px; color: #666; font-style: italic; margin-bottom: 15px; }
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.intro-text { font-size: 13px; margin-bottom: 20px; line-height: 1.6; }
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/* Value Grid - 3 columns */
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.value-grid {
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display: grid;
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grid-template-columns: repeat(3, 1fr);
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gap: 15px;
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margin: 20px 0;
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padding: 20px;
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background: #f8f9fa;
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border-radius: 8px;
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border-left: 4px solid #1e3c72;
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}
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.value-column h3 { color: #1e3c72; font-size: 14px; margin-bottom: 10px; }
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.value-column ul { list-style: none; font-size: 12px; }
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.value-column li { padding: 3px 0; padding-left: 18px; position: relative; }
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.value-column li:before { content: "✓"; position: absolute; left: 0; color: #27ae60; font-weight: bold; }
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/* Tier boxes */
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.tier-box {
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border: 1px solid #e0e0e0;
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border-radius: 8px;
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padding: 18px;
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margin: 15px 0;
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position: relative;
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}
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.tier-box.popular {
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border: 2px solid #f39c12;
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}
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.popular-badge {
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position: absolute;
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top: -10px;
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right: 20px;
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background: #f39c12;
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color: white;
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padding: 3px 12px;
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border-radius: 10px;
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font-size: 11px;
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font-weight: bold;
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}
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.tier-header {
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display: flex;
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justify-content: space-between;
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align-items: flex-start;
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margin-bottom: 10px;
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}
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.tier-name { color: #1e3c72; font-size: 16px; font-weight: bold; }
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.tier-price { text-align: right; }
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.tier-price .amount { font-size: 24px; font-weight: bold; color: #1e3c72; }
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.tier-price .period { font-size: 11px; color: #666; }
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.tier-subtitle { font-size: 12px; color: #666; margin-bottom: 10px; }
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.tier-features { list-style: none; font-size: 12px; }
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.tier-features li { padding: 4px 0; padding-left: 20px; position: relative; }
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.tier-features li:before { content: "✓"; position: absolute; left: 0; color: #27ae60; font-weight: bold; }
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.tier-features li strong { color: #1e3c72; }
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.best-for { font-size: 11px; color: #666; margin-top: 10px; }
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.best-for strong { color: #333; }
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/* Callout boxes */
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.callout-box {
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background: #fff3cd;
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border-left: 4px solid #f39c12;
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padding: 12px 15px;
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margin: 15px 0;
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border-radius: 0 5px 5px 0;
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font-size: 12px;
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}
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.callout-box.info {
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background: #d1ecf1;
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border-left-color: #17a2b8;
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}
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.callout-box.success {
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background: #d4edda;
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border-left-color: #28a745;
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}
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/* Tables */
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table { width: 100%; border-collapse: collapse; margin: 15px 0; font-size: 12px; }
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th { background: #1e3c72; color: white; padding: 10px; text-align: left; font-weight: 600; }
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td { padding: 10px; border-bottom: 1px solid #e0e0e0; }
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tr:hover { background: #f8f9fa; }
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||||
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/* Hardware grid */
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.hardware-grid {
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display: grid;
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grid-template-columns: repeat(3, 1fr);
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gap: 12px;
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margin: 15px 0;
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}
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.hardware-box {
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border: 1px solid #e0e0e0;
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border-radius: 8px;
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padding: 15px;
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text-align: center;
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}
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.hardware-box h4 { color: #1e3c72; font-size: 13px; margin-bottom: 5px; }
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.hardware-box .model { font-size: 11px; color: #666; margin-bottom: 8px; }
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.hardware-box .price { font-size: 18px; font-weight: bold; color: #f39c12; }
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.hardware-box .note { font-size: 10px; color: #666; margin-top: 5px; }
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||||
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/* Example boxes */
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.example-box {
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border: 1px solid #e0e0e0;
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border-radius: 8px;
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padding: 15px;
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margin: 12px 0;
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}
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.example-header { color: #f39c12; font-weight: bold; font-size: 14px; margin-bottom: 5px; }
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.example-box p { font-size: 12px; margin-bottom: 8px; }
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.cost-breakdown { margin: 10px 0; }
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.line-item { display: flex; justify-content: space-between; font-size: 12px; padding: 3px 0; }
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.line-item.total { border-top: 2px solid #1e3c72; font-weight: bold; color: #1e3c72; margin-top: 5px; padding-top: 8px; }
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.example-note { font-size: 11px; color: #27ae60; margin-top: 8px; }
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/* CTA section */
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.cta-section {
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text-align: center;
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padding: 25px;
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margin: 20px 0;
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}
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.cta-section h2 { border: none; margin-bottom: 5px; }
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.cta-section .phone-large { font-size: 32px; font-weight: bold; color: #f39c12; margin: 10px 0; }
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.cta-section p { font-size: 13px; color: #666; }
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/* Footer */
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.footer {
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position: absolute;
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bottom: 0.3in;
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left: 0.5in;
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right: 0.5in;
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text-align: center;
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font-size: 10px;
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color: #666;
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padding-top: 10px;
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border-top: 2px solid #1e3c72;
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}
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</style>
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</head>
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<body>
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<!-- PAGE 1: Overview -->
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<div class="page">
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<div class="header">
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<div class="logo">Arizona Computer Guru</div>
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<div class="contact">
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<div class="phone">520.304.8300</div>
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<div>7437 E. 22nd St, Tucson, AZ 85710</div>
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</div>
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</div>
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<h1>GPS VoIP Services</h1>
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<div class="subtitle">Enterprise-Grade Business Phone Systems + Predictable Monthly Costs</div>
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<p class="intro-text">We provide professional VoIP phone services through our GPS (Guru Protection Services) platform—combining reliable business communications with the same transparent pricing and local support you expect from Arizona Computer Guru.</p>
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<h2>What You Get with GPS VoIP</h2>
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<div class="value-grid">
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<div class="value-column">
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<h3>📞 Professional Features</h3>
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<ul>
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<li>Unlimited US/Canada calling</li>
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<li>Auto-attendant & call routing</li>
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<li>Voicemail to email</li>
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<li>Mobile & desktop apps</li>
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<li>Call recording options</li>
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</ul>
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</div>
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<div class="value-column">
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<h3>🔧 Fully Managed</h3>
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<ul>
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<li>We handle all setup</li>
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<li>Number porting included</li>
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<li>Phone configuration</li>
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<li>Ongoing maintenance</li>
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<li>System updates</li>
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</ul>
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</div>
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<div class="value-column">
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<h3>💼 Business Benefits</h3>
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<ul>
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<li>Work from anywhere</li>
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<li>Professional image</li>
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<li>Scalable as you grow</li>
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<li>No long-term contracts</li>
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<li>Local Tucson support</li>
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</ul>
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</div>
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</div>
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<div class="callout-box success">
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<strong>Integrated with GPS.</strong> VoIP support is covered under your existing GPS Support Plan—same great service, single point of contact for all your IT needs.
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</div>
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<h2>GPS VoIP Service Tiers</h2>
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<div class="subtitle">Choose the communication level that matches your business needs</div>
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<div class="tier-box">
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<div class="tier-header">
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<div>
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<div class="tier-name">GPS-VOICE BASIC: Essential Communications</div>
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</div>
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<div class="tier-price">
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<div class="amount">$22</div>
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<div class="period">per user/month</div>
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</div>
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</div>
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<ul class="tier-features">
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<li>Unlimited US & Canada calling</li>
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<li>1 local phone number (DID)</li>
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<li>E911 emergency services</li>
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<li>Voicemail with email delivery</li>
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<li>Mobile & desktop softphone apps</li>
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<li>Auto-attendant & call routing</li>
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</ul>
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<div class="best-for"><strong>Best For:</strong> Small offices, remote workers, businesses transitioning from landlines</div>
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</div>
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<div class="tier-box popular">
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<div class="popular-badge">★ MOST POPULAR</div>
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<div class="tier-header">
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<div>
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<div class="tier-name">GPS-VOICE STANDARD: Business Communications</div>
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</div>
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<div class="tier-price">
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<div class="amount">$28</div>
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<div class="period">per user/month</div>
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</div>
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</div>
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<div class="tier-subtitle">Everything in GPS-Voice Basic, PLUS:</div>
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<ul class="tier-features">
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<li><strong>Voicemail Transcription</strong> - Read your messages as text</li>
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<li><strong>Ring Groups</strong> - Route calls to multiple team members</li>
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<li><strong>Call Queues</strong> - Professional hold experience</li>
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<li><strong>Desk Phone Support</strong> - Full provisioning included</li>
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</ul>
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<div class="best-for"><strong>Best For:</strong> Growing businesses, professional services, customer-facing teams</div>
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</div>
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<div class="footer">Protecting Tucson Businesses Since 2001 | Page 1 of 4</div>
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</div>
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<!-- PAGE 2: More Tiers + Add-ons -->
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<div class="page">
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<div class="header">
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<div class="logo">Arizona Computer Guru</div>
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<div class="contact">
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<div class="phone">520.304.8300</div>
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</div>
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</div>
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<h1>GPS VoIP Service Tiers</h1>
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<div class="subtitle">Continued</div>
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<div class="tier-box">
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<div class="tier-header">
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<div>
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<div class="tier-name">GPS-VOICE PRO: Advanced Communications</div>
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</div>
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<div class="tier-price">
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<div class="amount">$35</div>
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<div class="period">per user/month</div>
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</div>
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</div>
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<div class="tier-subtitle">Everything in GPS-Voice Standard, PLUS:</div>
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<ul class="tier-features">
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<li><strong>SMS Text Messaging</strong> - Send/receive texts from your business number</li>
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<li><strong>Call Recording</strong> - Record and archive calls for training/compliance</li>
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<li><strong>2 Phone Numbers</strong> - Main line + direct dial</li>
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<li><strong>Advanced Call Analytics</strong> - Detailed reporting and insights</li>
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<li><strong>CRM Integration Ready</strong> - Connect to your business systems</li>
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</ul>
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<div class="best-for"><strong>Best For:</strong> Sales teams, legal offices, businesses requiring call documentation</div>
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</div>
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<div class="tier-box">
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<div class="tier-header">
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<div>
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<div class="tier-name">GPS-VOICE CALL CENTER: Full Contact Center</div>
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</div>
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<div class="tier-price">
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<div class="amount">$55</div>
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<div class="period">per user/month</div>
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</div>
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</div>
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<div class="tier-subtitle">Everything in GPS-Voice Pro, PLUS:</div>
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<ul class="tier-features">
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<li><strong>Call Center Seat</strong> - ACD, queue management, wallboards</li>
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<li><strong>Real-Time Dashboards</strong> - Live call monitoring and statistics</li>
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<li><strong>Supervisor Tools</strong> - Listen, whisper, barge capabilities</li>
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<li><strong>Skills-Based Routing</strong> - Route calls to best available agent</li>
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<li><strong>Detailed Agent Analytics</strong> - Performance tracking and reporting</li>
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</ul>
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<div class="best-for"><strong>Best For:</strong> Customer service teams, help desks, high-volume call environments</div>
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||||
</div>
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<div class="callout-box">
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<strong>📋 Volume Discounts Available:</strong> Contact us for custom pricing on larger deployments.
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</div>
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||||
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<h2>Add-On Services</h2>
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<table>
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||||
<tr>
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||||
<th>Service</th>
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||||
<th>Price</th>
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||||
<th>Description</th>
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||||
</tr>
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||||
<tr>
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||||
<td>Additional Phone Number (DID)</td>
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||||
<td>$2.50/mo</td>
|
||||
<td>Extra local or toll-free numbers for departments, campaigns, or tracking</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>Toll-Free Number</td>
|
||||
<td>$4.95/mo</td>
|
||||
<td>800/888/877 numbers—customers call free, you pay usage</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>SMS Text Messaging</td>
|
||||
<td>$4.00/mo</td>
|
||||
<td>Enable texting on any DID for appointment reminders, quick responses</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>Voicemail Transcription</td>
|
||||
<td>$3.00/mo</td>
|
||||
<td>Convert voicemails to text—scan messages without listening</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>Microsoft Teams Integration</td>
|
||||
<td>$8.00/mo</td>
|
||||
<td>Direct routing—make/receive calls directly in Teams</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>Digital Fax User</td>
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||||
<td>$12.00/mo</td>
|
||||
<td>Send/receive faxes electronically—no fax machine needed</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>Conference Bridge</td>
|
||||
<td>Included</td>
|
||||
<td>Multi-party conferencing with all tiers</td>
|
||||
</tr>
|
||||
</table>
|
||||
|
||||
<div class="footer">Protecting Tucson Businesses Since 2001 | Page 2 of 4</div>
|
||||
</div>
|
||||
|
||||
<!-- PAGE 3: Hardware -->
|
||||
<div class="page">
|
||||
<div class="header">
|
||||
<div class="logo">Arizona Computer Guru</div>
|
||||
<div class="contact">
|
||||
<div class="phone">520.304.8300</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<h1>Phone Hardware</h1>
|
||||
<div class="subtitle">Professional desk phones configured and ready to use</div>
|
||||
|
||||
<div class="hardware-grid">
|
||||
<div class="hardware-box">
|
||||
<h4>Basic Desk Phone</h4>
|
||||
<div class="model">Yealink T53W</div>
|
||||
<div class="price">$219</div>
|
||||
<div class="note">HD audio, 12 line keys<br>WiFi & Bluetooth built-in</div>
|
||||
</div>
|
||||
<div class="hardware-box">
|
||||
<h4>Business Desk Phone</h4>
|
||||
<div class="model">Yealink T54W</div>
|
||||
<div class="price">$279</div>
|
||||
<div class="note">Color display, 16 line keys<br>USB port for headsets</div>
|
||||
</div>
|
||||
<div class="hardware-box">
|
||||
<h4>Executive Desk Phone</h4>
|
||||
<div class="model">Yealink T57W</div>
|
||||
<div class="price">$359</div>
|
||||
<div class="note">7" adjustable touch screen<br>Premium HD audio</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="hardware-grid">
|
||||
<div class="hardware-box">
|
||||
<h4>Conference Phone</h4>
|
||||
<div class="model">Yealink CP920</div>
|
||||
<div class="price">$599</div>
|
||||
<div class="note">360° voice pickup, 20' range<br>Touch-sensitive display</div>
|
||||
</div>
|
||||
<div class="hardware-box">
|
||||
<h4>Wireless Headset</h4>
|
||||
<div class="model">Yealink WH62</div>
|
||||
<div class="price">$159</div>
|
||||
<div class="note">DECT wireless, noise canceling<br>All-day wearing comfort</div>
|
||||
</div>
|
||||
<div class="hardware-box">
|
||||
<h4>Cordless Phone</h4>
|
||||
<div class="model">Yealink W73P</div>
|
||||
<div class="price">$199</div>
|
||||
<div class="note">DECT handset + base<br>Roaming throughout office</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="callout-box info">
|
||||
<strong>💡 Softphone Option:</strong> Use our mobile and desktop apps at no hardware cost. Perfect for remote workers, traveling staff, or as backup phones for desk phone users. Works on any smartphone, tablet, or computer.
|
||||
</div>
|
||||
|
||||
<h2>When to Use Each Hardware Option</h2>
|
||||
|
||||
<table>
|
||||
<tr>
|
||||
<th>Role / Situation</th>
|
||||
<th>Recommended Hardware</th>
|
||||
<th>Why</th>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>Front desk / Receptionist</td>
|
||||
<td>Business or Executive Phone</td>
|
||||
<td>Heavy call volume, needs line keys for transfers, professional appearance</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>Office worker</td>
|
||||
<td>Basic Desk Phone</td>
|
||||
<td>Reliable, easy to use, all essential features included</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>Executive / Manager</td>
|
||||
<td>Executive Phone + Headset</td>
|
||||
<td>Touch screen for efficiency, hands-free for multitasking</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>Remote / Mobile worker</td>
|
||||
<td>Softphone App (no hardware)</td>
|
||||
<td>Use business number from anywhere on personal devices</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>Warehouse / Shop floor</td>
|
||||
<td>Cordless Phone</td>
|
||||
<td>Move around freely, still reachable on business line</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>Conference room</td>
|
||||
<td>Conference Phone</td>
|
||||
<td>Crystal clear audio for group calls, 360° pickup</td>
|
||||
</tr>
|
||||
<tr>
|
||||
<td>High-volume caller (sales, support)</td>
|
||||
<td>Any Phone + Wireless Headset</td>
|
||||
<td>Hands-free comfort for all-day phone use</td>
|
||||
</tr>
|
||||
</table>
|
||||
|
||||
<div class="callout-box success">
|
||||
<strong>All hardware is fully configured</strong> before delivery. Phones arrive ready to plug in and use—no technical setup required on your end.
|
||||
</div>
|
||||
|
||||
<div class="footer">Protecting Tucson Businesses Since 2001 | Page 3 of 4</div>
|
||||
</div>
|
||||
|
||||
<!-- PAGE 4: Examples + CTA -->
|
||||
<div class="page">
|
||||
<div class="header">
|
||||
<div class="logo">Arizona Computer Guru</div>
|
||||
<div class="contact">
|
||||
<div class="phone">520.304.8300</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<h1>What Will This Cost My Business?</h1>
|
||||
|
||||
<div class="example-box">
|
||||
<div class="example-header">Example 1: Small Office (5 users)</div>
|
||||
<p><strong>Scenario:</strong> Small accounting firm transitioning from landlines. Need professional image, voicemail transcription to read messages between client meetings.</p>
|
||||
<p><strong>Recommended:</strong> GPS-Voice Standard + Basic Desk Phones</p>
|
||||
<div class="cost-breakdown">
|
||||
<div class="line-item"><span>GPS-Voice Standard (5 × $28)</span><span>$140</span></div>
|
||||
<div class="line-item"><span>Toll-Free Number</span><span>$4.95</span></div>
|
||||
<div class="line-item total"><span>Monthly Total</span><span>$144.95</span></div>
|
||||
</div>
|
||||
<div class="line-item" style="margin-top: 10px;"><span>Hardware: Basic Phones (5 × $219) - One Time</span><span>$1,095</span></div>
|
||||
<div class="example-note">✓ Unlimited calling • Voicemail transcription • Ring groups • Auto-attendant</div>
|
||||
</div>
|
||||
|
||||
<div class="example-box">
|
||||
<div class="example-header">Example 2: Professional Services (12 users)</div>
|
||||
<p><strong>Scenario:</strong> Law firm needing call recording for client documentation, SMS for appointment confirmations, fax capability for courts.</p>
|
||||
<p><strong>Recommended:</strong> GPS-Voice Pro + Mix of Phones</p>
|
||||
<div class="cost-breakdown">
|
||||
<div class="line-item"><span>GPS-Voice Pro (12 × $35)</span><span>$420</span></div>
|
||||
<div class="line-item"><span>Additional DIDs for departments (4 × $2.50)</span><span>$10</span></div>
|
||||
<div class="line-item"><span>Digital Fax (2 users × $12)</span><span>$24</span></div>
|
||||
<div class="line-item total"><span>Monthly Total</span><span>$454</span></div>
|
||||
</div>
|
||||
<div class="example-note">✓ Call recording for compliance • SMS texting • Fax capability • $37.83/user total</div>
|
||||
</div>
|
||||
|
||||
<div class="example-box">
|
||||
<div class="example-header">Example 3: Customer Service Team (10 agents)</div>
|
||||
<p><strong>Scenario:</strong> HVAC company with dedicated support team. Need queue management, supervisor monitoring, performance tracking.</p>
|
||||
<p><strong>Recommended:</strong> GPS-Voice Call Center</p>
|
||||
<div class="cost-breakdown">
|
||||
<div class="line-item"><span>GPS-Voice Call Center (10 × $55)</span><span>$550</span></div>
|
||||
<div class="line-item"><span>Toll-Free Number</span><span>$4.95</span></div>
|
||||
<div class="line-item total"><span>Monthly Total</span><span>$554.95</span></div>
|
||||
</div>
|
||||
<div class="example-note">✓ ACD & queue management • Real-time dashboards • Supervisor listen/whisper • Agent analytics</div>
|
||||
</div>
|
||||
|
||||
<div class="cta-section">
|
||||
<h2>Ready to Upgrade Your Business Phones?</h2>
|
||||
<p>Schedule your free phone system assessment today</p>
|
||||
<div class="phone-large">520.304.8300</div>
|
||||
<p>info@azcomputerguru.com | azcomputerguru.com</p>
|
||||
</div>
|
||||
|
||||
<div class="callout-box success">
|
||||
<strong>🎁 Special Offer for GPS Clients:</strong> Already on GPS endpoint monitoring? Get free number porting (normally $6/number) and 50% off your first month of VoIP service.
|
||||
</div>
|
||||
|
||||
<div class="callout-box info">
|
||||
<strong>Easy Migration:</strong> We handle everything—number porting, phone setup, user training. Most businesses are fully transitioned within 1-2 weeks with zero downtime.
|
||||
</div>
|
||||
|
||||
<div class="footer">Arizona Computer Guru | 520.304.8300 | 7437 E. 22nd St, Tucson, AZ 85710 | Page 4 of 4</div>
|
||||
</div>
|
||||
|
||||
</body>
|
||||
</html>
|
||||
607
projects/msp-pricing/GPS_VoIP_Tier_Comparison.html
Normal file
607
projects/msp-pricing/GPS_VoIP_Tier_Comparison.html
Normal file
@@ -0,0 +1,607 @@
|
||||
<!DOCTYPE html>
|
||||
<html>
|
||||
<head>
|
||||
<meta charset="UTF-8">
|
||||
<title>GPS VoIP Tier Comparison - Arizona Computer Guru</title>
|
||||
<style>
|
||||
* { margin: 0; padding: 0; box-sizing: border-box; }
|
||||
body { font-family: 'Segoe UI', Tahoma, sans-serif; line-height: 1.5; color: #333; }
|
||||
|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
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|
||||
|
||||
@media screen {
|
||||
body { background: #f5f5f5; }
|
||||
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|
||||
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|
||||
|
||||
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|
||||
@page { size: letter; margin: 0; }
|
||||
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|
||||
.page {
|
||||
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|
||||
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|
||||
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|
||||
padding: 0.5in;
|
||||
padding-bottom: 0.6in;
|
||||
page-break-after: always;
|
||||
}
|
||||
.page:last-child { page-break-after: auto; }
|
||||
}
|
||||
|
||||
.header {
|
||||
display: flex;
|
||||
justify-content: space-between;
|
||||
align-items: flex-start;
|
||||
padding-bottom: 8px;
|
||||
border-bottom: 3px solid #1e3c72;
|
||||
margin-bottom: 20px;
|
||||
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|
||||
.logo { font-size: 22px; font-weight: bold; color: #1e3c72; }
|
||||
.contact { text-align: right; font-size: 11px; color: #666; }
|
||||
.contact .phone { font-size: 16px; font-weight: bold; color: #f39c12; }
|
||||
|
||||
h1 { color: #1e3c72; font-size: 28px; margin-bottom: 5px; }
|
||||
h2 { color: #1e3c72; font-size: 18px; margin: 18px 0 10px 0; padding-bottom: 5px; border-bottom: 2px solid #f39c12; }
|
||||
h3 { color: #1e3c72; font-size: 14px; margin: 12px 0 8px 0; }
|
||||
.subtitle { font-size: 14px; color: #666; font-style: italic; margin-bottom: 15px; }
|
||||
|
||||
.intro-text { font-size: 13px; margin-bottom: 15px; line-height: 1.6; }
|
||||
|
||||
/* Comparison table */
|
||||
table { width: 100%; border-collapse: collapse; margin: 12px 0; font-size: 11px; }
|
||||
th { background: #1e3c72; color: white; padding: 8px 6px; text-align: left; font-weight: 600; }
|
||||
th.tier-col { text-align: center; width: 14%; }
|
||||
td { padding: 6px; border-bottom: 1px solid #e0e0e0; }
|
||||
td.check { text-align: center; font-size: 14px; color: #27ae60; }
|
||||
td.dash { text-align: center; color: #ccc; }
|
||||
tr:hover { background: #f8f9fa; }
|
||||
.category-row td { background: #f0f0f0; font-weight: bold; color: #1e3c72; font-size: 11px; }
|
||||
|
||||
/* Callout boxes */
|
||||
.callout-box {
|
||||
background: #fff3cd;
|
||||
border-left: 4px solid #f39c12;
|
||||
padding: 10px 12px;
|
||||
margin: 12px 0;
|
||||
border-radius: 0 5px 5px 0;
|
||||
font-size: 11px;
|
||||
}
|
||||
.callout-box.info { background: #d1ecf1; border-left-color: #17a2b8; }
|
||||
.callout-box.success { background: #d4edda; border-left-color: #28a745; }
|
||||
|
||||
/* Tier detail header */
|
||||
.tier-header-box {
|
||||
background: #f8f9fa;
|
||||
border-left: 5px solid #1e3c72;
|
||||
padding: 12px 15px;
|
||||
margin-bottom: 15px;
|
||||
}
|
||||
.tier-header-box.popular { border-left-color: #f39c12; }
|
||||
.tier-header-box h2 { border: none; margin: 0 0 3px 0; padding: 0; font-size: 16px; }
|
||||
.tier-header-box .price { font-size: 28px; font-weight: bold; color: #1e3c72; }
|
||||
.tier-header-box .price span { font-size: 13px; font-weight: normal; color: #666; }
|
||||
.tier-header-box .description { font-size: 12px; color: #666; margin-top: 3px; }
|
||||
|
||||
/* Feature detail boxes - 2 column grid */
|
||||
.feature-grid {
|
||||
display: grid;
|
||||
grid-template-columns: repeat(2, 1fr);
|
||||
gap: 12px;
|
||||
margin: 12px 0;
|
||||
}
|
||||
.feature-box {
|
||||
border: 1px solid #e0e0e0;
|
||||
border-radius: 8px;
|
||||
padding: 12px;
|
||||
}
|
||||
.feature-box h3 { color: #1e3c72; font-size: 13px; margin: 0 0 6px 0; }
|
||||
.feature-box p { font-size: 11px; color: #555; line-height: 1.5; margin-bottom: 8px; }
|
||||
.feature-box .benefit {
|
||||
background: #fff3cd;
|
||||
padding: 8px;
|
||||
border-radius: 5px;
|
||||
font-size: 10px;
|
||||
}
|
||||
.feature-box .benefit strong { color: #1e3c72; }
|
||||
|
||||
/* Full width feature box */
|
||||
.feature-box-full {
|
||||
border: 1px solid #e0e0e0;
|
||||
border-radius: 8px;
|
||||
padding: 12px;
|
||||
margin: 12px 0;
|
||||
}
|
||||
.feature-box-full h3 { color: #1e3c72; font-size: 13px; margin: 0 0 6px 0; }
|
||||
.feature-box-full p { font-size: 11px; color: #555; line-height: 1.5; margin-bottom: 8px; }
|
||||
.feature-box-full .benefit {
|
||||
background: #fff3cd;
|
||||
padding: 8px;
|
||||
border-radius: 5px;
|
||||
font-size: 10px;
|
||||
}
|
||||
|
||||
/* Use case box */
|
||||
.use-case-box {
|
||||
background: #f8f9fa;
|
||||
border: 1px solid #e0e0e0;
|
||||
border-radius: 8px;
|
||||
padding: 12px;
|
||||
margin: 10px 0;
|
||||
}
|
||||
.use-case-box h4 { color: #f39c12; font-size: 12px; margin-bottom: 6px; }
|
||||
.use-case-box p { font-size: 11px; margin-bottom: 0; }
|
||||
|
||||
/* Perfect for box */
|
||||
.perfect-for {
|
||||
background: #d4edda;
|
||||
border-left: 5px solid #28a745;
|
||||
padding: 12px;
|
||||
margin: 12px 0;
|
||||
border-radius: 0 8px 8px 0;
|
||||
}
|
||||
.perfect-for h3 { color: #1e3c72; font-size: 13px; margin-bottom: 8px; }
|
||||
.perfect-for ul { list-style: none; font-size: 11px; columns: 2; }
|
||||
.perfect-for li { padding: 2px 0; padding-left: 18px; position: relative; }
|
||||
.perfect-for li:before { content: "✓"; position: absolute; left: 0; color: #28a745; font-weight: bold; }
|
||||
|
||||
/* Decision box */
|
||||
.decision-box {
|
||||
background: #f8f9fa;
|
||||
border-left: 5px solid #1e3c72;
|
||||
padding: 12px;
|
||||
margin: 12px 0;
|
||||
}
|
||||
.decision-box h3 { color: #1e3c72; font-size: 13px; margin-bottom: 8px; }
|
||||
.decision-box p { font-size: 11px; margin-bottom: 4px; }
|
||||
|
||||
/* CTA section */
|
||||
.cta-section {
|
||||
text-align: center;
|
||||
padding: 15px;
|
||||
margin: 15px 0;
|
||||
}
|
||||
.cta-section h2 { border: none; margin-bottom: 5px; font-size: 18px; }
|
||||
.cta-section .phone-large { font-size: 26px; font-weight: bold; color: #f39c12; margin: 6px 0; }
|
||||
.cta-section p { font-size: 11px; color: #666; }
|
||||
|
||||
/* Footer */
|
||||
.footer {
|
||||
position: absolute;
|
||||
bottom: 0.3in;
|
||||
left: 0.5in;
|
||||
right: 0.5in;
|
||||
text-align: center;
|
||||
font-size: 10px;
|
||||
color: #666;
|
||||
padding-top: 8px;
|
||||
border-top: 2px solid #1e3c72;
|
||||
}
|
||||
</style>
|
||||
</head>
|
||||
<body>
|
||||
|
||||
<!-- PAGE 1: Quick Comparison Table -->
|
||||
<div class="page">
|
||||
<div class="header">
|
||||
<div class="logo">Arizona Computer Guru</div>
|
||||
<div class="contact">
|
||||
<div class="phone">520.304.8300</div>
|
||||
<div>7437 E. 22nd St, Tucson, AZ 85710</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<h1>GPS VoIP Tier Comparison Guide</h1>
|
||||
<div class="subtitle">Understanding what's included in each communication level</div>
|
||||
|
||||
<p class="intro-text">GPS VoIP offers four tiers of professional business phone services. This guide helps you understand what's included at each level, when to use each feature, and how to choose the right tier for your business.</p>
|
||||
|
||||
<h2>Quick Comparison Table</h2>
|
||||
|
||||
<table>
|
||||
<tr>
|
||||
<th style="width: 40%;">Feature / Capability</th>
|
||||
<th class="tier-col">Basic<br>$22/user</th>
|
||||
<th class="tier-col">Standard<br>$28/user</th>
|
||||
<th class="tier-col">Pro<br>$35/user</th>
|
||||
<th class="tier-col">Call Center<br>$55/user</th>
|
||||
</tr>
|
||||
<tr class="category-row"><td colspan="5">Core Features (All Tiers)</td></tr>
|
||||
<tr><td>Unlimited US & Canada Calling</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>Local Phone Number (DID)</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>E911 Emergency Services</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>Voicemail with Email Delivery</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>Mobile & Desktop Softphone Apps</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>Auto-Attendant ("Press 1 for Sales...")</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>Call Transfer, Hold, Park</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>Conference Calling</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr class="category-row"><td colspan="5">Business Features</td></tr>
|
||||
<tr><td>Voicemail Transcription (text)</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>Ring Groups (simultaneous ring)</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>Call Queues (hold with music)</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>Desk Phone Support & Provisioning</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr class="category-row"><td colspan="5">Advanced Features</td></tr>
|
||||
<tr><td>SMS/Text Messaging</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>Call Recording & Storage</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>2 Phone Numbers Included</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>Advanced Call Analytics</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr><td>CRM Integration Ready</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td><td class="check">✓</td></tr>
|
||||
<tr class="category-row"><td colspan="5">Call Center Features</td></tr>
|
||||
<tr><td>ACD (Automatic Call Distribution)</td><td class="dash">—</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td></tr>
|
||||
<tr><td>Real-Time Dashboards & Wallboards</td><td class="dash">—</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td></tr>
|
||||
<tr><td>Supervisor Tools (Listen/Whisper/Barge)</td><td class="dash">—</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td></tr>
|
||||
<tr><td>Skills-Based Routing</td><td class="dash">—</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td></tr>
|
||||
<tr><td>Agent Performance Analytics</td><td class="dash">—</td><td class="dash">—</td><td class="dash">—</td><td class="check">✓</td></tr>
|
||||
</table>
|
||||
|
||||
<div class="callout-box">
|
||||
<strong>💡 Not sure which tier?</strong> Most businesses find GPS-Voice Standard provides the right balance of features and value. Keep reading for detailed breakdowns of each feature and when to use them.
|
||||
</div>
|
||||
|
||||
<div class="footer">Protecting Tucson Businesses Since 2001 | Page 1 of 6</div>
|
||||
</div>
|
||||
|
||||
<!-- PAGE 2: GPS-Voice Basic Details -->
|
||||
<div class="page">
|
||||
<div class="header">
|
||||
<div class="logo">Arizona Computer Guru</div>
|
||||
<div class="contact">
|
||||
<div class="phone">520.304.8300</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="tier-header-box">
|
||||
<h2>📞 GPS-VOICE BASIC: Essential Communications</h2>
|
||||
<div class="price">$22 <span>per user per month</span></div>
|
||||
<div class="description">Professional phone service for businesses ready to move beyond traditional landlines</div>
|
||||
</div>
|
||||
|
||||
<h2>Core Features Included in All Tiers</h2>
|
||||
|
||||
<div class="feature-grid">
|
||||
<div class="feature-box">
|
||||
<h3>📱 Unlimited US & Canada Calling</h3>
|
||||
<p>Make and receive unlimited calls to any phone number in the US and Canada. No per-minute charges, no watching the clock, no surprise bills.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Client calls, vendor communications, conference calls—call as much as you need without worrying about costs.</div>
|
||||
</div>
|
||||
<div class="feature-box">
|
||||
<h3>🔢 Local Phone Number (DID)</h3>
|
||||
<p>Get a local Tucson number (520) or any area code you need. Keep your existing number or get a new one. Each user gets their own direct line.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Professional direct dial for each employee. Clients reach specific people without going through a receptionist.</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="feature-grid">
|
||||
<div class="feature-box">
|
||||
<h3>📧 Voicemail with Email Delivery</h3>
|
||||
<p>Voicemails are automatically recorded and emailed as audio attachments. Listen from your phone, computer, or tablet—anywhere you have email.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Catching messages when traveling, reviewing calls from your inbox, archiving important voicemails.</div>
|
||||
</div>
|
||||
<div class="feature-box">
|
||||
<h3>📲 Mobile & Desktop Apps</h3>
|
||||
<p>Full-featured softphone apps for iPhone, Android, Windows, and Mac. Make and receive calls using your business number from any device, anywhere.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Working from home, traveling, using personal phone for business calls without revealing personal number.</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="feature-grid">
|
||||
<div class="feature-box">
|
||||
<h3>🔀 Auto-Attendant</h3>
|
||||
<p>Professional greeting that routes callers: "Press 1 for Sales, Press 2 for Support..." Customizable menus, business hours routing, holiday messages.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Professional first impression, routing calls without a receptionist, after-hours handling.</div>
|
||||
</div>
|
||||
<div class="feature-box">
|
||||
<h3>📞 Call Transfer, Hold, Park</h3>
|
||||
<p>Transfer calls to colleagues (warm or blind), place callers on hold with music, or park calls for pickup from any phone in your office.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Getting callers to the right person, putting clients on hold while you research, team collaboration.</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="feature-box-full">
|
||||
<h3>🚨 E911 Emergency Services + 🎤 Conference Calling</h3>
|
||||
<p>Full 911 capability with registered address for emergency response. Plus multi-party conference calling included—host calls with multiple participants using your conference bridge.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Safety compliance (E911 required for business phones). Team meetings, client calls with multiple stakeholders, vendor negotiations.</div>
|
||||
</div>
|
||||
|
||||
<div class="perfect-for">
|
||||
<h3>👍 GPS-Voice Basic is Perfect For:</h3>
|
||||
<ul>
|
||||
<li>Small offices (1-10 users)</li>
|
||||
<li>Remote/home-based workers</li>
|
||||
<li>Businesses using only softphones</li>
|
||||
<li>Budget-conscious organizations</li>
|
||||
<li>Startups needing professional image</li>
|
||||
<li>Transitioning from landlines</li>
|
||||
</ul>
|
||||
</div>
|
||||
|
||||
<div class="footer">Protecting Tucson Businesses Since 2001 | Page 2 of 6</div>
|
||||
</div>
|
||||
|
||||
<!-- PAGE 3: GPS-Voice Standard Details -->
|
||||
<div class="page">
|
||||
<div class="header">
|
||||
<div class="logo">Arizona Computer Guru</div>
|
||||
<div class="contact">
|
||||
<div class="phone">520.304.8300</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="tier-header-box popular">
|
||||
<h2>⭐ GPS-VOICE STANDARD: Business Communications (MOST POPULAR)</h2>
|
||||
<div class="price">$28 <span>per user per month</span></div>
|
||||
<div class="description">Full-featured business phone system for professional organizations</div>
|
||||
</div>
|
||||
|
||||
<p class="intro-text"><strong>Everything in GPS-Voice Basic, PLUS the following business features:</strong></p>
|
||||
|
||||
<div class="feature-grid">
|
||||
<div class="feature-box">
|
||||
<h3>📝 Voicemail Transcription</h3>
|
||||
<p>Voicemails automatically converted to text and emailed alongside the audio. Read messages in seconds without listening. Search transcripts to find specific calls.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Scanning messages during meetings, quickly identifying urgent calls, searching old messages by keyword.</div>
|
||||
</div>
|
||||
<div class="feature-box">
|
||||
<h3>🔔 Ring Groups</h3>
|
||||
<p>Incoming calls ring multiple phones simultaneously or in sequence. Create groups for Sales, Support, Management—calls ring all members until someone answers.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Sales teams (first to answer gets the lead), support coverage, ensuring someone always picks up.</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="use-case-box">
|
||||
<h4>📋 Ring Group Example: Sales Team</h4>
|
||||
<p>Calls to your main sales line ring all 4 salespeople simultaneously. First person to answer gets the call. If no one answers in 20 seconds, it goes to voicemail. Result: Customers reach a live person faster, leads don't wait or hang up.</p>
|
||||
</div>
|
||||
|
||||
<div class="feature-grid">
|
||||
<div class="feature-box">
|
||||
<h3>⏳ Call Queues</h3>
|
||||
<p>When all team members are busy, callers wait in a professional queue with hold music, position announcements ("You are caller #2"), and estimated wait times.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> High call volume periods, support lines, any situation where multiple people might call at once.</div>
|
||||
</div>
|
||||
<div class="feature-box">
|
||||
<h3>☎️ Desk Phone Support</h3>
|
||||
<p>Full support for Yealink professional desk phones. We configure, provision, and ship phones ready to plug in. Updates and maintenance included.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Traditional office setups, reception desks, users who prefer physical phones over softphones.</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="use-case-box">
|
||||
<h4>📋 Call Queue Example: Support Line</h4>
|
||||
<p>Customer calls support, all 3 agents are busy. Instead of busy signal, caller hears: "All agents are busy. You are caller #1. Estimated wait time: 2 minutes." Professional hold music plays. When an agent becomes free, the call automatically connects. Result: No lost calls, professional experience.</p>
|
||||
</div>
|
||||
|
||||
<div class="perfect-for">
|
||||
<h3>👍 GPS-Voice Standard is Perfect For:</h3>
|
||||
<ul>
|
||||
<li>Professional services (accounting, consulting)</li>
|
||||
<li>Growing businesses (10-50 users)</li>
|
||||
<li>Customer-facing teams</li>
|
||||
<li>Offices with desk phones</li>
|
||||
<li>Teams receiving moderate call volume</li>
|
||||
<li>Anyone who reads more than listens</li>
|
||||
</ul>
|
||||
</div>
|
||||
|
||||
<div class="callout-box success">
|
||||
<strong>💰 Value:</strong> GPS-Voice Standard is just $6/month more than Basic but adds voicemail transcription ($3 standalone value), ring groups, call queues, and full desk phone support. Most businesses find the productivity gains pay for themselves immediately.
|
||||
</div>
|
||||
|
||||
<div class="footer">Protecting Tucson Businesses Since 2001 | Page 3 of 6</div>
|
||||
</div>
|
||||
|
||||
<!-- PAGE 4: GPS-Voice Pro Details -->
|
||||
<div class="page">
|
||||
<div class="header">
|
||||
<div class="logo">Arizona Computer Guru</div>
|
||||
<div class="contact">
|
||||
<div class="phone">520.304.8300</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="tier-header-box">
|
||||
<h2>🚀 GPS-VOICE PRO: Advanced Communications</h2>
|
||||
<div class="price">$35 <span>per user per month</span></div>
|
||||
<div class="description">Full-featured communications for businesses requiring documentation, texting, and analytics</div>
|
||||
</div>
|
||||
|
||||
<p class="intro-text"><strong>Everything in GPS-Voice Standard, PLUS the following advanced features:</strong></p>
|
||||
|
||||
<div class="feature-grid">
|
||||
<div class="feature-box">
|
||||
<h3>💬 SMS Text Messaging</h3>
|
||||
<p>Send and receive text messages from your business phone number. Customers see texts coming from your main business line, not a personal cell phone.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Appointment reminders, quick confirmations, reaching customers who prefer texting, follow-ups after calls.</div>
|
||||
</div>
|
||||
<div class="feature-box">
|
||||
<h3>🔴 Call Recording</h3>
|
||||
<p>Automatically record all calls or record on-demand. Recordings stored securely, easily searchable by date, caller, or user. Download or stream playback.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Training new employees, resolving "he said/she said" disputes, compliance documentation, quality assurance.</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="use-case-box">
|
||||
<h4>📋 SMS Example: Appointment Reminders</h4>
|
||||
<p>Dental office texts patients the day before: "Reminder: Your appointment with Dr. Smith is tomorrow at 2pm. Reply Y to confirm or call 520-555-1234 to reschedule." Patient replies "Y" directly to the business number. Result: Fewer no-shows, less phone tag, happier patients.</p>
|
||||
</div>
|
||||
|
||||
<div class="use-case-box">
|
||||
<h4>📋 Call Recording Example: Legal Documentation</h4>
|
||||
<p>Attorney discusses settlement terms with opposing counsel. Call is automatically recorded and archived with date/time stamp. Six months later when there's a dispute about what was agreed, the recording provides definitive documentation. Result: Protection against misunderstandings, legal compliance.</p>
|
||||
</div>
|
||||
|
||||
<div class="feature-grid">
|
||||
<div class="feature-box">
|
||||
<h3>📊 Advanced Call Analytics</h3>
|
||||
<p>Detailed reports on call volumes, peak times, average call duration, missed calls, and per-user statistics. Exportable data for further analysis.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Staffing decisions, identifying training needs, tracking sales team activity, measuring response times.</div>
|
||||
</div>
|
||||
<div class="feature-box">
|
||||
<h3>🔢 2 Phone Numbers Included</h3>
|
||||
<p>Each user gets two DIDs: main business line plus personal direct dial. Or use for department lines, marketing campaigns, or tracking different lead sources.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Tracking marketing ROI by campaign, separate lines for different services, personal direct dials for key staff.</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="feature-box-full">
|
||||
<h3>🔗 CRM Integration Ready</h3>
|
||||
<p>Connect your phone system to popular CRMs like Salesforce, HubSpot, or Zoho. Calls automatically logged, caller info pops up on screen, click-to-dial from contact records.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Sales teams who live in their CRM, automatic call logging, screen pops showing customer history before you answer.</div>
|
||||
</div>
|
||||
|
||||
<div class="perfect-for">
|
||||
<h3>👍 GPS-Voice Pro is Perfect For:</h3>
|
||||
<ul>
|
||||
<li>Legal offices (call documentation)</li>
|
||||
<li>Healthcare (HIPAA, appointment texts)</li>
|
||||
<li>Sales teams (CRM integration, recording)</li>
|
||||
<li>Real Estate (texting, multiple lines)</li>
|
||||
<li>Financial services (compliance recording)</li>
|
||||
<li>Any business with texting customers</li>
|
||||
</ul>
|
||||
</div>
|
||||
|
||||
<div class="footer">Protecting Tucson Businesses Since 2001 | Page 4 of 6</div>
|
||||
</div>
|
||||
|
||||
<!-- PAGE 5: GPS-Voice Call Center Details -->
|
||||
<div class="page">
|
||||
<div class="header">
|
||||
<div class="logo">Arizona Computer Guru</div>
|
||||
<div class="contact">
|
||||
<div class="phone">520.304.8300</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="tier-header-box">
|
||||
<h2>🎯 GPS-VOICE CALL CENTER: Full Contact Center</h2>
|
||||
<div class="price">$55 <span>per user per month</span></div>
|
||||
<div class="description">Enterprise call center capabilities for high-volume customer service operations</div>
|
||||
</div>
|
||||
|
||||
<p class="intro-text"><strong>Everything in GPS-Voice Pro, PLUS the following call center features:</strong></p>
|
||||
|
||||
<div class="feature-grid">
|
||||
<div class="feature-box">
|
||||
<h3>📞 ACD (Automatic Call Distribution)</h3>
|
||||
<p>Intelligent call routing that distributes calls based on agent availability, skills, priority, and custom rules. Far more sophisticated than basic ring groups.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Ensuring fair call distribution, routing VIP callers to senior agents, matching callers to qualified agents.</div>
|
||||
</div>
|
||||
<div class="feature-box">
|
||||
<h3>📊 Real-Time Dashboards</h3>
|
||||
<p>Live wallboards showing calls in queue, wait times, agent status, service level metrics. Display on office monitors for team visibility.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Spotting problems immediately, motivating teams, making real-time staffing decisions during busy periods.</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="use-case-box">
|
||||
<h4>📋 ACD Example: Skills-Based Routing</h4>
|
||||
<p>HVAC company receives call. IVR asks "Press 1 for sales, 2 for service." Caller presses 2 for service, then "Press 1 for AC, 2 for heating." Caller selects AC. System routes to agents trained on AC systems who are currently available. Result: Customers reach qualified help faster, first-call resolution improves.</p>
|
||||
</div>
|
||||
|
||||
<div class="feature-grid">
|
||||
<div class="feature-box">
|
||||
<h3>👂 Supervisor Tools</h3>
|
||||
<p><strong>Listen:</strong> Monitor live calls silently. <strong>Whisper:</strong> Coach agent without caller hearing. <strong>Barge:</strong> Join call when needed. Essential for training and quality.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Training new agents on real calls, helping with difficult situations, quality assurance monitoring.</div>
|
||||
</div>
|
||||
<div class="feature-box">
|
||||
<h3>📈 Agent Analytics</h3>
|
||||
<p>Detailed per-agent metrics: calls handled, average handle time, after-call work, availability, break time. Identify top performers and those needing coaching.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Performance reviews, identifying training needs, optimizing schedules, recognizing high performers.</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<div class="use-case-box">
|
||||
<h4>📋 Supervisor Tools Example: Training</h4>
|
||||
<p>New support agent takes their first calls. Supervisor listens silently to monitor. When agent struggles with a technical question, supervisor whispers "Check KB article 142" - agent hears it, customer doesn't. Agent finds the answer and resolves the issue. Result: Real-time coaching without embarrassing the agent or confusing the customer.</p>
|
||||
</div>
|
||||
|
||||
<div class="feature-box-full">
|
||||
<h3>🎯 Skills-Based Routing</h3>
|
||||
<p>Route calls based on agent skills: language (Spanish-speaking), technical expertise (Level 2 support), product knowledge (specific product lines), or any custom skill. Callers reach qualified agents faster.</p>
|
||||
<div class="benefit"><strong>Use it for:</strong> Multilingual support, tiered technical support, specialized product lines, VIP customer handling.</div>
|
||||
</div>
|
||||
|
||||
<div class="perfect-for">
|
||||
<h3>👍 GPS-Voice Call Center is Perfect For:</h3>
|
||||
<ul>
|
||||
<li>Dedicated customer service teams</li>
|
||||
<li>Technical support / help desks</li>
|
||||
<li>Sales teams with SDRs/BDRs</li>
|
||||
<li>High-volume inbound operations</li>
|
||||
<li>Businesses with 5+ phone agents</li>
|
||||
<li>Operations needing metrics/KPIs</li>
|
||||
</ul>
|
||||
</div>
|
||||
|
||||
<div class="footer">Protecting Tucson Businesses Since 2001 | Page 5 of 6</div>
|
||||
</div>
|
||||
|
||||
<!-- PAGE 6: Decision Guide -->
|
||||
<div class="page">
|
||||
<div class="header">
|
||||
<div class="logo">Arizona Computer Guru</div>
|
||||
<div class="contact">
|
||||
<div class="phone">520.304.8300</div>
|
||||
</div>
|
||||
</div>
|
||||
|
||||
<h1>Choosing the Right GPS VoIP Tier</h1>
|
||||
<div class="subtitle">A practical decision guide</div>
|
||||
|
||||
<div class="decision-box">
|
||||
<h3>Quick Decision Questions</h3>
|
||||
<p><strong>Do you need desk phones?</strong> Softphones only → Basic | Desk phones → Standard or higher</p>
|
||||
<p><strong>Do you want to read voicemails as text?</strong> Yes → Standard or higher</p>
|
||||
<p><strong>Do you need call recording?</strong> Yes → Pro or higher</p>
|
||||
<p><strong>Do you text customers?</strong> Yes → Pro or higher</p>
|
||||
<p><strong>Do you have a dedicated phone team (5+ agents)?</strong> Yes → Call Center</p>
|
||||
<p><strong>Do you need supervisor monitoring?</strong> Yes → Call Center</p>
|
||||
</div>
|
||||
|
||||
<h2>Industry Recommendations</h2>
|
||||
|
||||
<table>
|
||||
<tr>
|
||||
<th>Industry</th>
|
||||
<th>Recommended</th>
|
||||
<th>Key Features Needed</th>
|
||||
</tr>
|
||||
<tr><td>Healthcare / Medical</td><td>Pro</td><td>Call recording (HIPAA), SMS (appointments)</td></tr>
|
||||
<tr><td>Legal / Law Firms</td><td>Pro</td><td>Call recording, documentation, CRM integration</td></tr>
|
||||
<tr><td>Real Estate</td><td>Pro</td><td>SMS texting, mobile apps, multiple lines</td></tr>
|
||||
<tr><td>Professional Services</td><td>Standard</td><td>Voicemail transcription, ring groups, desk phones</td></tr>
|
||||
<tr><td>Retail</td><td>Standard</td><td>Ring groups, call queues, auto-attendant</td></tr>
|
||||
<tr><td>Customer Service Center</td><td>Call Center</td><td>ACD, supervisor tools, analytics, dashboards</td></tr>
|
||||
<tr><td>Help Desk / Tech Support</td><td>Call Center</td><td>Skills routing, queues, agent metrics</td></tr>
|
||||
<tr><td>Small Office / SOHO</td><td>Basic</td><td>Unlimited calling, mobile apps, auto-attendant</td></tr>
|
||||
<tr><td>Remote / Distributed Team</td><td>Basic</td><td>Mobile apps, softphones, no hardware needed</td></tr>
|
||||
</table>
|
||||
|
||||
<div class="callout-box">
|
||||
<strong>💡 Pro Tip:</strong> Start with what you need today. You can always upgrade tiers as your needs evolve—we'll migrate your settings seamlessly. Most clients start with Standard and upgrade to Pro when they need call recording or texting.
|
||||
</div>
|
||||
|
||||
<div class="cta-section">
|
||||
<h2>Schedule Your Free Phone System Assessment</h2>
|
||||
<p>We'll review your current setup, discuss your needs, and recommend the right GPS VoIP tier.</p>
|
||||
<div class="phone-large">520.304.8300</div>
|
||||
<p>info@azcomputerguru.com | azcomputerguru.com</p>
|
||||
</div>
|
||||
|
||||
<div class="callout-box success">
|
||||
<strong>🎁 GPS Client Bonus:</strong> Already on GPS endpoint monitoring? Get free number porting and 50% off your first month of VoIP service.
|
||||
</div>
|
||||
|
||||
<div class="footer">Arizona Computer Guru | Protecting Tucson Businesses Since 2001 | Page 6 of 6</div>
|
||||
</div>
|
||||
|
||||
</body>
|
||||
</html>
|
||||
@@ -23,7 +23,11 @@ python calculators/gps-calculator.py
|
||||
### View Documentation
|
||||
- **GPS Pricing:** `docs/gps-pricing-structure.md`
|
||||
- **Web/Email Hosting:** `docs/web-email-hosting-pricing.md`
|
||||
- **HTML Price Sheet:** `GPS_Price_Sheet_12.html` (4-page printable)
|
||||
- **VoIP Pricing:** `docs/voip-pricing-structure.md`
|
||||
- **HTML Price Sheets:**
|
||||
- `GPS_Price_Sheet_12.html` (4-page GPS monitoring)
|
||||
- `GPS_VoIP_Pricing.html` (4-page VoIP services)
|
||||
- `GPS_VoIP_Tier_Comparison.html` (6-page VoIP tiers)
|
||||
|
||||
---
|
||||
|
||||
@@ -71,16 +75,67 @@ python calculators/gps-calculator.py
|
||||
**Email Security Add-on:**
|
||||
- **MailProtector/INKY:** $3/mailbox/month (recommended for all WHM email)
|
||||
|
||||
### VoIP Services (GPS-Voice)
|
||||
|
||||
**GPS-Voice Basic:** $22/user/month
|
||||
- Unlimited US & Canada calling
|
||||
- 1 local phone number (DID)
|
||||
- E911 emergency services
|
||||
- Voicemail with email delivery
|
||||
- Mobile & desktop softphone apps
|
||||
- Auto-attendant & call routing
|
||||
|
||||
**GPS-Voice Standard:** $28/user/month ⭐ MOST POPULAR
|
||||
- All GPS-Voice Basic features, PLUS:
|
||||
- Voicemail transcription
|
||||
- Ring groups & call queues
|
||||
- Desk phone support
|
||||
|
||||
**GPS-Voice Pro:** $35/user/month
|
||||
- All GPS-Voice Standard features, PLUS:
|
||||
- SMS text messaging
|
||||
- Call recording
|
||||
- 2 phone numbers
|
||||
- Advanced call analytics
|
||||
- CRM integration ready
|
||||
|
||||
**GPS-Voice Call Center:** $55/user/month
|
||||
- All GPS-Voice Pro features, PLUS:
|
||||
- Call center seat (ACD, queue management)
|
||||
- Real-time dashboards
|
||||
- Supervisor tools (listen, whisper, barge)
|
||||
- Skills-based routing
|
||||
- Detailed agent analytics
|
||||
|
||||
**VoIP Add-Ons:**
|
||||
- Additional DID: $2.50/month
|
||||
- Toll-Free Number: $4.95/month
|
||||
- SMS Messaging: $4/month
|
||||
- Voicemail Transcription: $3/month
|
||||
- MS Teams Integration: $8/month
|
||||
- Digital Fax: $12/month
|
||||
|
||||
**Phone Hardware (One-Time):**
|
||||
- Basic Desk Phone (T53W): $219
|
||||
- Business Desk Phone (T54W): $279
|
||||
- Executive Desk Phone (T57W): $359
|
||||
- Conference Phone (CP920): $599
|
||||
- Wireless Headset (WH62): $159
|
||||
- Cordless Phone (W73P): $199
|
||||
|
||||
---
|
||||
|
||||
## Directory Structure
|
||||
|
||||
```
|
||||
msp-pricing/
|
||||
├── GPS_Price_Sheet_12.html # 4-page GPS pricing document
|
||||
├── GPS_Price_Sheet_12.html # 4-page GPS monitoring pricing
|
||||
├── GPS_VoIP_Pricing.html # 4-page VoIP services pricing
|
||||
├── GPS_VoIP_Tier_Comparison.html # 6-page VoIP tier comparison
|
||||
├── docs/
|
||||
│ ├── gps-pricing-structure.md # GPS pricing data
|
||||
│ └── web-email-hosting-pricing.md # Web/email pricing data
|
||||
│ ├── web-email-hosting-pricing.md # Web/email pricing data
|
||||
│ └── voip-pricing-structure.md # VoIP pricing data
|
||||
├── calculators/
|
||||
│ ├── gps-calculator.py # GPS-only calculator
|
||||
│ └── complete-pricing-calculator.py # Full pricing calculator
|
||||
@@ -145,6 +200,24 @@ MONTHLY TOTAL: $91
|
||||
ANNUAL TOTAL: $1,092
|
||||
```
|
||||
|
||||
### Complete Solution (15 endpoints + Website + Email + VoIP)
|
||||
**GPS-Pro + Business Hosting + VoIP + Premium Support**
|
||||
```
|
||||
GPS-Pro (15 × $26) $390
|
||||
Premium Support (6 hrs) $540
|
||||
Business Hosting $35
|
||||
GPS-Voice Standard (15 × $28) $420
|
||||
Toll-Free Number $4.95
|
||||
----------------------------------------
|
||||
MONTHLY TOTAL: $1,389.95
|
||||
ANNUAL TOTAL: $16,679.40
|
||||
```
|
||||
|
||||
**Hardware (One-Time):**
|
||||
```
|
||||
Basic Desk Phones (15 × $219) $3,285
|
||||
```
|
||||
|
||||
---
|
||||
|
||||
## Calculator Usage
|
||||
@@ -219,9 +292,13 @@ web = calculate_web_hosting(tier='business', extra_storage_gb=20)
|
||||
✓ **Web Hosting** - 3 tiers from starter to e-commerce
|
||||
✓ **Dual Email Options** - Budget WHM or full M365
|
||||
✓ **Email Security** - MailProtector/INKY add-on
|
||||
✓ **VoIP Services** - 4 tiers from basic to call center ($22-55/user)
|
||||
✓ **Unified Communications** - Voice, SMS, fax, video conferencing
|
||||
✓ **Phone Hardware** - Professional desk phones and accessories
|
||||
✓ **Predictable Monthly Costs** - No surprise bills
|
||||
✓ **Per-Endpoint Pricing** - Scales with business size
|
||||
✓ **Equipment Monitoring** - Extend coverage to network gear
|
||||
✓ **Complete IT Solution** - Monitoring + Hosting + Communications
|
||||
|
||||
---
|
||||
|
||||
@@ -239,6 +316,15 @@ web = calculate_web_hosting(tier='business', extra_storage_gb=20)
|
||||
- M365 for collaboration and compliance needs
|
||||
- Fair storage pricing with no "gotcha" fees
|
||||
|
||||
### VoIP Services (GPS-Voice)
|
||||
**Goal:** Enterprise phone systems without enterprise prices
|
||||
- Professional features at every tier
|
||||
- Support covered under existing GPS plans
|
||||
- No hidden fees or usage surprises
|
||||
- White-label OIT platform with 68-76% margins
|
||||
- Free number porting for GPS clients
|
||||
- Hardware configured and ready to use
|
||||
|
||||
### Storage Overages
|
||||
**WHM Email Storage Policy:**
|
||||
- Hard quota per mailbox (not pooled)
|
||||
@@ -275,6 +361,13 @@ web = calculate_web_hosting(tier='business', extra_storage_gb=20)
|
||||
- Market: $2-12/month (basic), $7-30/month (M365)
|
||||
- **Result:** Budget option (WHM) + enterprise option (M365)
|
||||
|
||||
**VoIP Services:**
|
||||
- ACG GPS-Voice: $22-55/user (4 tiers)
|
||||
- Market Basic: $10-20/user
|
||||
- Market Mid-Range: $20-35/user
|
||||
- Market Advanced/Enterprise: $35-50+/user
|
||||
- **Result:** Competitive mid-market pricing with excellent margins (68-76%)
|
||||
|
||||
**Web Development:**
|
||||
- ACG: $130-165/hour
|
||||
- Market: $45-120/hour (varies widely)
|
||||
@@ -330,9 +423,12 @@ web = calculate_web_hosting(tier='business', extra_storage_gb=20)
|
||||
**2026-02-01:** Project created and fully imported from web version
|
||||
- GPS pricing structure documented
|
||||
- Web/email hosting pricing added
|
||||
- VoIP pricing imported (GPS-Voice 4 tiers, $22-55/user)
|
||||
- Python calculators created
|
||||
- National pricing research compiled
|
||||
- HTML price sheets created (GPS, VoIP Pricing, VoIP Tier Comparison)
|
||||
- Session logs initiated
|
||||
- 10DLC SMS fees clarified with OIT (no additional charges)
|
||||
|
||||
---
|
||||
|
||||
|
||||
336
projects/msp-pricing/docs/voip-pricing-structure.md
Normal file
336
projects/msp-pricing/docs/voip-pricing-structure.md
Normal file
@@ -0,0 +1,336 @@
|
||||
# VoIP Pricing Structure
|
||||
|
||||
**Last Updated:** 2026-02-01
|
||||
**Source:** GPS VoIP Services - OIT White Label Resale
|
||||
**10DLC Status:** No additional fees per OIT (confirmed 2026-02-01)
|
||||
|
||||
---
|
||||
|
||||
## GPS VoIP Service Tiers
|
||||
|
||||
### GPS-Voice Basic: Essential Communications
|
||||
**Price:** $22/user/month
|
||||
|
||||
**Features:**
|
||||
- Unlimited US & Canada calling
|
||||
- 1 local phone number (DID)
|
||||
- E911 emergency services
|
||||
- Voicemail with email delivery
|
||||
- Mobile & desktop softphone apps
|
||||
- Auto-attendant & call routing
|
||||
|
||||
**Best For:** Small offices, remote workers, businesses transitioning from landlines
|
||||
|
||||
**Wholesale Cost from OIT:** ~$6.95/user (68% margin)
|
||||
|
||||
---
|
||||
|
||||
### GPS-Voice Standard: Business Communications ⭐ MOST POPULAR
|
||||
**Price:** $28/user/month
|
||||
|
||||
**Everything in GPS-Voice Basic, PLUS:**
|
||||
- Voicemail Transcription - Read messages as text
|
||||
- Ring Groups - Route calls to multiple team members
|
||||
- Call Queues - Professional hold experience
|
||||
- Desk Phone Support - Full provisioning included
|
||||
|
||||
**Best For:** Growing businesses, professional services, customer-facing teams
|
||||
|
||||
**Wholesale Cost from OIT:** ~$8.45/user (70% margin)
|
||||
|
||||
---
|
||||
|
||||
### GPS-Voice Pro: Advanced Communications
|
||||
**Price:** $35/user/month
|
||||
|
||||
**Everything in GPS-Voice Standard, PLUS:**
|
||||
- SMS Text Messaging - Send/receive texts from business number
|
||||
- Call Recording - Record and archive calls for training/compliance
|
||||
- 2 Phone Numbers - Main line + direct dial
|
||||
- Advanced Call Analytics - Detailed reporting and insights
|
||||
- CRM Integration Ready - Connect to business systems
|
||||
|
||||
**Best For:** Sales teams, legal offices, businesses requiring call documentation
|
||||
|
||||
**Wholesale Cost from OIT:** ~$10.94/user (69% margin)
|
||||
|
||||
---
|
||||
|
||||
### GPS-Voice Call Center: Full Contact Center
|
||||
**Price:** $55/user/month
|
||||
|
||||
**Everything in GPS-Voice Pro, PLUS:**
|
||||
- Call Center Seat - ACD, queue management, wallboards
|
||||
- Real-Time Dashboards - Live call monitoring and statistics
|
||||
- Supervisor Tools - Listen, whisper, barge capabilities
|
||||
- Skills-Based Routing - Route calls to best available agent
|
||||
- Detailed Agent Analytics - Performance tracking and reporting
|
||||
|
||||
**Best For:** Customer service teams, help desks, high-volume call environments
|
||||
|
||||
**Wholesale Cost from OIT:** ~$13.44/user (76% margin)
|
||||
|
||||
---
|
||||
|
||||
## Add-On Services
|
||||
|
||||
| Service | Price/Month | OIT Wholesale Cost | Description |
|
||||
|---------|-------------|-------------------|-------------|
|
||||
| Additional Phone Number (DID) | $2.50 | $1.00 | Extra local numbers for departments, campaigns, tracking |
|
||||
| Toll-Free Number | $4.95 | $1.50 | 800/888/877 numbers - customers call free |
|
||||
| SMS Text Messaging | $4.00 | $1.49 | Enable texting on any DID for appointment reminders |
|
||||
| Voicemail Transcription | $3.00 | $1.50 | Convert voicemails to text |
|
||||
| Microsoft Teams Integration | $8.00 | $3.00 | Direct routing - make/receive calls in Teams |
|
||||
| Digital Fax User | $12.00 | $5.00 | Send/receive faxes electronically |
|
||||
| Conference Bridge | Included | $0 | Multi-party conferencing with all tiers |
|
||||
|
||||
---
|
||||
|
||||
## Phone Hardware (One-Time Purchase)
|
||||
|
||||
| Phone Type | Model | Retail Price | OIT Wholesale Cost | Features |
|
||||
|------------|-------|--------------|-------------------|----------|
|
||||
| Basic Desk Phone | Yealink T53W | $219 | $110 | HD audio, 12 line keys, WiFi & Bluetooth |
|
||||
| Business Desk Phone | Yealink T54W | $279 | $149 | Color display, 16 line keys, USB headset port |
|
||||
| Executive Desk Phone | Yealink T57W | $359 | $199 | 7" touch screen, premium HD audio |
|
||||
| Conference Phone | Yealink CP920 | $599 | TBD | 360° voice pickup, 20' range |
|
||||
| Wireless Headset | Yealink WH62 | $159 | TBD | DECT wireless, noise canceling |
|
||||
| Cordless Phone | Yealink W73P | $199 | TBD | DECT handset + base, office roaming |
|
||||
|
||||
---
|
||||
|
||||
## OIT Wholesale Cost Breakdown
|
||||
|
||||
### Per-Seat Costs (GPS-Voice Basic Example)
|
||||
```
|
||||
Seat (User) $4.00
|
||||
US/Canada DID $1.00
|
||||
E911 $1.95
|
||||
--------------------------------
|
||||
Base Cost per User: $6.95/user
|
||||
|
||||
Retail Price: $22.00/user
|
||||
Margin: $15.05 (68%)
|
||||
```
|
||||
|
||||
### GPS-Voice Standard Buildout
|
||||
```
|
||||
Seat (User) $4.00
|
||||
US/Canada DID $1.00
|
||||
E911 $1.95
|
||||
Voicemail Transcription $1.50
|
||||
--------------------------------
|
||||
Cost per User: $8.45/user
|
||||
|
||||
Retail Price: $28.00/user
|
||||
Margin: $19.55 (70%)
|
||||
```
|
||||
|
||||
### GPS-Voice Pro Buildout
|
||||
```
|
||||
Seat (User) $4.00
|
||||
US/Canada DID (2x) $2.00
|
||||
E911 $1.95
|
||||
Voicemail Transcription $1.50
|
||||
SMS Enablement $1.49
|
||||
--------------------------------
|
||||
Cost per User: $10.94/user
|
||||
|
||||
Retail Price: $35.00/user
|
||||
Margin: $24.06 (69%)
|
||||
```
|
||||
|
||||
### GPS-Voice Call Center Buildout
|
||||
```
|
||||
Call Center Seat $6.00
|
||||
US/Canada DID (2x) $2.00
|
||||
E911 $1.95
|
||||
Voicemail Transcription $1.50
|
||||
SMS Enablement $1.49
|
||||
Call Recording $0.50 (estimated)
|
||||
--------------------------------
|
||||
Cost per User: $13.44/user
|
||||
|
||||
Retail Price: $55.00/user
|
||||
Margin: $41.56 (76%)
|
||||
```
|
||||
|
||||
---
|
||||
|
||||
## OIT Platform Fees
|
||||
|
||||
| Fee | Cost | Notes |
|
||||
|-----|------|-------|
|
||||
| Billing Platform (Basic) | $199/month | Without compliance management |
|
||||
| Billing Platform (Managed Compliance) | $299/month | With managed compliance |
|
||||
| PBX Minimum Monthly Commitment | $500/month | MMC items contribute toward this |
|
||||
| Onboarding Fee | $2,500 | One-time setup fee |
|
||||
|
||||
**Note:** These platform fees are absorbed in operational costs, not passed to end customers.
|
||||
|
||||
---
|
||||
|
||||
## Usage Costs (Metered)
|
||||
|
||||
| Usage Type | OIT Cost | Retail/Billing |
|
||||
|------------|----------|----------------|
|
||||
| Local Origination | $0.005/min | Bundled unlimited |
|
||||
| Local Termination | $0.005/min | Bundled unlimited |
|
||||
| Toll-Free Inbound | $0.035/min | $0.04-0.05/min pass-through |
|
||||
| SMS Overage | $0.007/message | Bundled or pass-through |
|
||||
|
||||
---
|
||||
|
||||
## Pricing Examples
|
||||
|
||||
### Example 1: Small Office (5 users)
|
||||
**Scenario:** Small accounting firm transitioning from landlines
|
||||
|
||||
**Configuration:**
|
||||
- GPS-Voice Standard (5 users)
|
||||
- Toll-Free Number
|
||||
- Basic Desk Phones (5)
|
||||
|
||||
**Monthly Cost:**
|
||||
```
|
||||
GPS-Voice Standard (5 × $28) $140.00
|
||||
Toll-Free Number $4.95
|
||||
----------------------------------------
|
||||
Monthly Total: $144.95
|
||||
```
|
||||
|
||||
**One-Time Hardware:**
|
||||
```
|
||||
Basic Phones (5 × $219) $1,095.00
|
||||
```
|
||||
|
||||
**Per-User Cost:** $28.99/user/month
|
||||
|
||||
---
|
||||
|
||||
### Example 2: Professional Services (12 users)
|
||||
**Scenario:** Law firm needing call recording, SMS, fax capability
|
||||
|
||||
**Configuration:**
|
||||
- GPS-Voice Pro (12 users)
|
||||
- Additional DIDs for departments (4)
|
||||
- Digital Fax (2 users)
|
||||
|
||||
**Monthly Cost:**
|
||||
```
|
||||
GPS-Voice Pro (12 × $35) $420.00
|
||||
Additional DIDs (4 × $2.50) $10.00
|
||||
Digital Fax (2 × $12) $24.00
|
||||
----------------------------------------
|
||||
Monthly Total: $454.00
|
||||
```
|
||||
|
||||
**Per-User Cost:** $37.83/user/month
|
||||
|
||||
---
|
||||
|
||||
### Example 3: Customer Service Team (10 agents)
|
||||
**Scenario:** HVAC company with dedicated support team
|
||||
|
||||
**Configuration:**
|
||||
- GPS-Voice Call Center (10 users)
|
||||
- Toll-Free Number
|
||||
|
||||
**Monthly Cost:**
|
||||
```
|
||||
GPS-Voice Call Center (10 × $55) $550.00
|
||||
Toll-Free Number $4.95
|
||||
----------------------------------------
|
||||
Monthly Total: $554.95
|
||||
```
|
||||
|
||||
**Per-User Cost:** $55.50/user/month
|
||||
|
||||
---
|
||||
|
||||
## Hardware Recommendations by Role
|
||||
|
||||
| Role / Situation | Recommended Hardware | Why |
|
||||
|-----------------|---------------------|-----|
|
||||
| Front desk / Receptionist | Business or Executive Phone | Heavy call volume, line keys for transfers |
|
||||
| Office worker | Basic Desk Phone | Reliable, easy to use, all essential features |
|
||||
| Executive / Manager | Executive Phone + Headset | Touch screen efficiency, hands-free multitasking |
|
||||
| Remote / Mobile worker | Softphone App (no hardware) | Use business number from anywhere |
|
||||
| Warehouse / Shop floor | Cordless Phone | Move around freely, still reachable |
|
||||
| Conference room | Conference Phone | Crystal clear audio, 360° pickup |
|
||||
| High-volume caller | Any Phone + Wireless Headset | Hands-free comfort for all-day use |
|
||||
|
||||
---
|
||||
|
||||
## Integration with GPS Services
|
||||
|
||||
**VoIP Support Coverage:**
|
||||
- Support is covered under existing GPS Support Plans
|
||||
- No separate support charges for VoIP issues
|
||||
- Single point of contact for all IT needs
|
||||
|
||||
**Special Offer for GPS Clients:**
|
||||
- Free number porting (normally $6/number)
|
||||
- 50% off first month of VoIP service
|
||||
|
||||
---
|
||||
|
||||
## Migration Process
|
||||
|
||||
**Timeline:** 1-2 weeks typical
|
||||
**Downtime:** Zero (cutover during low-activity hours)
|
||||
|
||||
**We handle:**
|
||||
- Number porting to new system
|
||||
- Phone hardware configuration
|
||||
- User training and onboarding
|
||||
- Testing and validation
|
||||
- Go-live support
|
||||
|
||||
---
|
||||
|
||||
## 10DLC SMS Compliance
|
||||
|
||||
**Status:** No additional fees per OIT (confirmed 2026-02-01)
|
||||
|
||||
**What's Included in SMS Enablement ($1.49/DID/month wholesale):**
|
||||
- 10DLC brand registration
|
||||
- 10DLC campaign registration
|
||||
- Carrier compliance management
|
||||
- No separate registration fees
|
||||
- No monthly campaign fees
|
||||
|
||||
**Note:** This was clarified with OIT on 2026-02-01 after initial uncertainty about 10DLC costs.
|
||||
|
||||
---
|
||||
|
||||
## Market Position
|
||||
|
||||
**National VoIP Pricing (End-User Market):**
|
||||
- Basic VoIP: $10-20/user
|
||||
- Mid-Range: $20-35/user
|
||||
- Advanced/Enterprise: $35-50+/user
|
||||
|
||||
**ACG GPS VoIP Positioning:**
|
||||
- GPS-Voice Basic ($22): Competitive with mid-range market
|
||||
- GPS-Voice Standard ($28): Excellent value with transcription + queues
|
||||
- GPS-Voice Pro ($35): Competitive for feature set
|
||||
- GPS-Voice Call Center ($55): Strong value vs enterprise call center platforms
|
||||
|
||||
**White-Label Margins:**
|
||||
- Industry standard: 50-75% for white-label VoIP
|
||||
- ACG margins: 68-76% across all tiers
|
||||
|
||||
---
|
||||
|
||||
## Contact
|
||||
|
||||
**Phone:** 520.304.8300
|
||||
**Email:** mike@azcomputerguru.com
|
||||
**Website:** azcomputerguru.com
|
||||
**Address:** 7437 E. 22nd St, Tucson, AZ 85710
|
||||
|
||||
---
|
||||
|
||||
**Last Updated:** 2026-02-01
|
||||
**Protecting Tucson Businesses Since 2001**
|
||||
@@ -218,6 +218,81 @@ Imported complete MSP pricing structure from web version of Claude project, incl
|
||||
|
||||
---
|
||||
|
||||
## VoIP Pricing Import (Later Session - 2026-02-01)
|
||||
|
||||
### Summary
|
||||
Imported GPS VoIP pricing from web version conversation (November 26, 2025).
|
||||
|
||||
### VoIP Pricing Structure
|
||||
|
||||
**GPS-Voice Tiers:**
|
||||
- GPS-Voice Basic: $22/user (68% margin)
|
||||
- GPS-Voice Standard: $28/user (70% margin) - most popular
|
||||
- GPS-Voice Pro: $35/user (69% margin)
|
||||
- GPS-Voice Call Center: $55/user (76% margin)
|
||||
|
||||
**Add-On Services:**
|
||||
- Additional DID: $2.50/month
|
||||
- Toll-Free Number: $4.95/month
|
||||
- SMS Messaging: $4/month
|
||||
- Voicemail Transcription: $3/month
|
||||
- MS Teams Integration: $8/month
|
||||
- Digital Fax: $12/month
|
||||
|
||||
**Phone Hardware (One-Time):**
|
||||
- Basic Desk Phone (T53W): $219
|
||||
- Business Desk Phone (T54W): $279
|
||||
- Executive Desk Phone (T57W): $359
|
||||
- Conference Phone (CP920): $599
|
||||
- Wireless Headset (WH62): $159
|
||||
- Cordless Phone (W73P): $199
|
||||
|
||||
### OIT White Label Platform
|
||||
|
||||
**Wholesale Costs:**
|
||||
- Seat (User): $4/month
|
||||
- Call Center Seat: $6/month
|
||||
- US/Canada DID: $1/month
|
||||
- E911: $1.95/line
|
||||
- SMS Enablement: $1.49/DID (no additional 10DLC fees per OIT)
|
||||
- Voicemail Transcription: $1.50/user
|
||||
|
||||
**Platform Fees:**
|
||||
- Billing Platform: $199-299/month
|
||||
- PBX Minimum Monthly Commitment: $500/month
|
||||
- Onboarding: $2,500 one-time
|
||||
|
||||
**10DLC Status:** Confirmed with OIT - no additional 10DLC fees beyond SMS Enablement price
|
||||
|
||||
### Files Imported
|
||||
|
||||
- `GPS_VoIP_Pricing.html` - 4-page VoIP services pricing sheet
|
||||
- `GPS_VoIP_Tier_Comparison.html` - 6-page VoIP tier comparison guide
|
||||
- `docs/voip-pricing-structure.md` - Complete VoIP pricing documentation
|
||||
|
||||
### Documentation Updated
|
||||
|
||||
- README.md updated with VoIP tiers and pricing scenarios
|
||||
- Added VoIP pricing philosophy section
|
||||
- Added VoIP to national pricing comparisons
|
||||
- Updated directory structure and file listings
|
||||
- Added complete solution pricing example ($1,390/month for 15-user business)
|
||||
|
||||
### Market Position
|
||||
|
||||
**National VoIP Pricing:**
|
||||
- Basic: $10-20/user
|
||||
- Mid-Range: $20-35/user
|
||||
- Advanced/Enterprise: $35-50+/user
|
||||
|
||||
**ACG Positioning:**
|
||||
- Competitive mid-market pricing
|
||||
- Excellent margins (68-76%)
|
||||
- Support covered under GPS plans
|
||||
- Free number porting for GPS clients
|
||||
|
||||
---
|
||||
|
||||
**Session Complete:** 2026-02-01
|
||||
**Status:** Project successfully imported and organized
|
||||
**Status:** Project successfully imported and organized (GPS + Web/Email + VoIP)
|
||||
**Location:** `D:\ClaudeTools\projects\msp-pricing\`
|
||||
|
||||
Reference in New Issue
Block a user