sync: discord bot session — Syncro #32324 billing verification (Winter, 2026-05-26)

session-logs/2026-05-26-session.md

@@ -733,3 +733,29 @@ ssh root@172.16.3.29 "echo y | /tmp/next-uos-installer"
 - Quantum WMS wiki: wiki/clients/quantumwms.md
 - Assessment HTML: clients/quantumwms/reports/2026-05-26-email-infrastructure-assessment.html
 - Meeting: 2026-05-27 14:00 (John Velez + Sheila Peress)
+
+---
+
+## Update: 16:51 PT — Syncro ticket billing verification (Discord bot / BEAST)
+
+### User
+- **User:** Discord Bot Session (BEAST / GURU-BEAST-ROG)
+- **Requester:** Winter (@winterguru, ID: 624666486362996755)
+- **Role:** bot
+
+### Summary
+
+Winter asked via Discord whether ticket #32324 (Cascades of Tucson) had correctly billed 0.5 hours twice — once for Mike and once for Howard. Bot pulled the ticket via Syncro API and confirmed two separate "Labor - Onsite Business" line items (qty 0.5 each, $175/hr): one attributed to Mike (user_id 1735) and one to Howard (user_id 1750). Two matching Resolution comments also present from both techs. Winter confirmed both techs attended the onsite vendor meeting — billing was correct. No changes made.
+
+### Commands
+
+```
+GET /tickets/111060920
+# Ticket #32324, Cascades of Tucson, Invoiced
+# Line items: id 42587589 (Mike, 0.5h) + id 42588848 (Howard, 0.5h)
+# Comments: Resolution from Mike (12:19 PM) + Howard (1:10 PM)
+```
+
+### Reference
+
+- Syncro ticket #32324 (id: 111060920): https://computerguru.syncromsp.com/tickets/111060920